- Mar 04, 2020
JD and Colour Life Build Smart Community Hand-in-Hand
by Yuchuan Wang and Ling Cao
At Shenzhen’s Lijingcheng residential compound, starting from late February, JD’s autonomous delivery robots are providing contact-free delivery service to residential customers for the first time.
This is part of JD’s initiative to leverage robots to help aid the frontlines since the outbreak of COVID-19. Lijingcheng is managed by Shenzhen-based property management company, Colour Life.
The compound, 230,000 square meters in area, houses over 10,000 residents. It was put under quarantine during the epidemic, requiring residents to pick up their parcels at the gate of the compound. Through the JD and Colour Life collaboration, JD’s robots help improve on the situation by entering the compound and automatically delivering parcels to residents along a predetermined route. Once arriving, the robot will send a message or call customers to alert them to pick up their parcels. Customers can then simply scan a QR code or enter a four-digit code. All completed within 30 seconds, the process is faster, more convenient, and safer, in terms of avoiding human-to-human contact.
In early February, JD.com partnered with Colour Life to help the company launch a smart community epidemic management platform on its app and WeChat account. The platform enables residents from over 15 million families in over 2,000 of Colour Life’s residential compounds get real-time access to epidemic information including a map of real-time confirmed cases nationwide.
The platform also integrates JD Health’s Internet hospital which can provide residents with online medical consultation services with real doctors. Services such as online prescription filling and delivery are also offered to help residents avoid going out while receiving adequate medical services as needed.
Users can also purchase protective equipment and daily necessities such as fruits and vegetables through the epidemic management platform. Additional services provided by JD such as paying utility bills, express delivery and financial management products are also embedded within the platform.
In the future, Colour Life and JD.com will collaborate further and apply advanced technologies to build smart communities, providing a better life experience for residents across the country.
(Colour Life is a JD.com invested company since 2019.)