Mar 24, 2021|
JD Awarded Three Prizes at China Express Night Gala
by Yuchuan Wang
JD Express, JD Logistics’ express delivery business, was awarded three prizes at the 2021 China Express Night Gala held on Mar. 22 in Beijing, organized by leading industry media including China Post and Express News, under the state’s post bureau.
The three prizes JD was awarded for its 2020 performance include: “quality development award”, “social responsibility award” and “special award for anti-pandemic contribution”. This is the fifth year for JD Express to be awarded by the gala since its establishment in 2017.
Lichao Wang (right), head of JD Express North China region, receives the “quality development award” from Junqiong Li (left), publisher and chief editor of China Post and Express News
Quality Development
JD Express has become the representative of high quality service in the industry. According to China’s State Post Bureau, JD Express’ user satisfaction rate has been ranked among top 3 for three consecutive years from 2018 to 2020. Its penetration in lower-tier regions in China targets to enable 1,000 counties and 10,000 towns to be able to receive parcels from across the nation in 24 hours, so that villagers are able to enjoy the same standard of service as people in cities.
Social Responsibility
Under JD.com’s Green Stream Initiative, the company has distributed recyclable delivery boxes in over 30 cities. The boxes have been used more than 200 million times as of March 2021. The adoption of “slim tape” that is still secure enough to keep packages sealed properly has saved over 65,000 tons of plastic.
Anti-pandemic Contribution
At the peak of COVID-19 in China in 2020, JD Express couriers stayed on duty to transport medical supplies to the frontlines of the fight against the virus and deliver daily necessities to consumers across China including in the epicenter Wuhan, Hubei province. Meanwhile, JD prioritized the health and safety of employees and provided frontline staff with sufficient protective equipment.
“The express delivery industry has become an important part of contemporary consumption. It plays an important role in ensuring the flow of the economy and coordinating social supply and demand, as well as connecting manufacturing and consumption,” said Jun Fan, head of JD Express. “In the next step, we will continue invest in technology, create diversified service products, and consolidate our high-standard services.”
Apr 25, 2024|
JD Logistics and MINISO Announce Expanded Partnership to Enhance Logistics Efficiency
JD Logistics (also known as JINGDONG Logistics), a leading global logistics provider, recently announced the expansion of its partnership with MINISO, the renowned household and consumer goods retailer. This collaboration, which began in 2022 with operations in Australia, now extends to MINISO’s network in Malaysia.
JD Logistics’ robust global supply chain infrastructure includes nearly 90 bonded, direct mail, and overseas warehouses across key markets such as the United States, Germany, the Netherlands, France, the United Kingdom, Australia, the Middle East, and Southeast Asia. Committed to replicating its proven supply chain management expertise from China in international markets, JD Logistics provides extensive support to a broad spectrum of clients, including international enterprises and Chinese brands expanding overseas.
MINISO’s diverse product range and rapid restocking requirements, combined with its strategic store locations in bustling commercial areas, present unique logistical challenges. These include critical delivery lead times and the need for off-hours operations to ensure uninterrupted customer experiences. JD Logistics has effectively met these demands through reliable and adaptable warehousing and fulfillment service solutions.
Notably, the trust built with MINISO has led some store managers to entrust their store keys to JD Logistics’ drivers to facilitate smooth and timely deliveries. Among them is JD Logistics driver Nick Yang, responsible for delivering goods to all MINISO stores in Sydney. Yang’s daily schedule involves commuting between JD Logistics’ warehouse and approximately 10 MINISO outlets throughout the city.
Over the next three years, JD Logistics will continue to develop its comprehensive global supply chain logistics network, which integrates overseas warehouses, international transshipment hubs, local distribution networks, and transnational transportation networks.
This partnership is not only a testament to JD Logistics’ proven expertise and global operational capabilities but also underscores the commitment of both companies to foster innovation in supply chain management for retail operations worldwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
JD and LG to Roll out for More C2M and Healthy Products at AWE 2021
