Jan 21, 2021|
JD Big Data: Remote Orders to and from Suzhou and Hangzhou Rise Ahead of New Year
by Kelly Dawson
In China a famous saying binds two cities: “Above, there is heaven; below, there are Suzhou and Hangzhou” (上有天堂, 下有苏杭). Residents of the two beautiful cities will likely stay put during the upcoming Chinese New Year, along with most of the country, as the pandemic continues.
Fortunately, in lieu of the usual family celebrations, consumers in these cities and elsewhere are still finding ways to express their love and warmth, making use of JD’s guaranteed express delivery leading up to and during the holiday period to send snacks and other gifts to loved ones working in other cities.
According to JD’s Big Data Research Institute, the number of “remote orders” of items purchased by consumers in Hangzhou and sent to people in other cities since Jan. 1 until now has increased by 42% YOY. Among the most popular items “sent” by these consumers are roasted seeds and nuts, biscuits, cakes, preserved meat and candied fruit. In Suzhou, remote orders during this period increased by 35% YOY, with top items including beverages, seafood, meat and tea.
Hangzhou residents were most likely to place remote orders to be sent to Ningxia, Shanghai, Jilin, Liaoning and Shandong, with popular products including West Lake lotus root starch, Zhiweiguan (知味观) pastry gift boxes, pecans and other specialty products. Meanwhile, Suzhou residents were most likely to place remote orders for Hebei, Zhejiang, Jiangsu and Liaoning, with popular products including salted duck, Suzhou-style dim sum, crab, shrimp and other delicacies.
In both cities, remote orders of essentials such as rice, noodles and cooking oil increased by 30-50% YOY, which may be attributed to a desire to ensure loved ones are well fed and safe during a time when many families are separated.
Remote orders purchased in lower-tier cities and regions and sent to Hangzhou, Suzhou and other cities also increased, indicating that family members also wanted to demonstrate love for their children living away from their hometowns.
According to JD’s data, the number of remote orders sent to Suzhou increased by 50%, with most orders originating in Hubei, Shandong, Fujian and Sichuan provinces. Among these orders the most popular products were frozen foods, meat and dairy products, and specialty snacks from different regions. For example, remote orders from Hubei included local specialties including duck neck, brown glutinous rice cakes, nuts and more.
Hubei, Shandon and Fujian also ranked high among the areas that placed remote orders to be sent to Hangzhou, along with Jiangsu and Liaoning. Most of the orders sent to Hangzhou were convenient or frozen foods from those areas. For example, the most popular products purchased by remote order in Shandong included pork, fresh sea cucumber, Dezhou braised chicken, Zhoucun sesame cakes, and more.
JD Logistics announced that it will ensure delivery during the Chinese New Year period, for the ninth consecutive year. As the first logistics company in the country to offer this service, JD is now also expanding its delivery policy to include the first three days following New Year’s Eve, during which customers in 30 provinces, municipalities and autonomous regions, nearly 300 cities and 1,500 counties and districts can receive orders as fast as usual.
Dec 20, 2024|
Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference
On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.
4D Service Standards
The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:
- Dedicated: Integrated solutions for warehousing, picking, and delivery.
- Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
- Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
- Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.
Fast and Accurate Delivery
In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.
Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.
Customized Solutions for Merchants
To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.
Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.
Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.
(vivian.yang@jd.com)
Dec 13, 2024|
JD.com Targets 5 Billion RMB with Chilean Product Partnership as 2024/25 Season Cherry Sales Launch
On December 12, JD Super, the supermarket division of JD.com (also known as JINGDONG), launched the Chilean Specialties Festival and kicked off 2024/25 Chilean cherry sales with the recent arrival of the first “Cherry Express” ship in China. In a ceremony attended by the Chilean Ambassador to China, H.E. Mr. Mauricio Hurtado, JD Super signed a strategic cooperation agreement with Chilean brands, aiming to achieve 5 billion RMB in sales of Chilean products, including cherries, wine, and salmon, over the next three years.
The sea-freight Chilean cherry sales launch event was officiated by Ambassador Hurtado, Chao Junwen, Secretary-General of the China Chamber of Commerce for Foodstuffs and Native Produce, and Juan Latife, General Manager of Garces Fruit China, Chile’s leading cherry exporter.
Through large-scale direct sourcing, JD’s procurement team has reduced the import costs of Chilean cherries, offering consumers prices that are approximately 15% lower than those on other e-commerce platforms for the same grade and size.
To ensure quality and proper grading, JD Super has introduced a caliper offering this season. Each box of cherries comes with a caliper that allows consumers to accurately grade the fruit and ensure they have received high-quality Chilean cherries.
Since late October, JD’s online channels and its 7Fresh omnichannel supermarket chain have been selling the season’s air-freight Chilean cherries. This product offering, which has been met with enthusiasm from Chinese consumers, is supported by JD’s extensive national cold-chain logistics network and instant delivery services that can deliver orders within 30 minutes, making it easy and affordable for users to enjoy the early batch of Chilean cherries.
“This large-scale procurement cooperation will allow JD Super to continue leveraging our strong supply chain capabilities and work closely with Chilean partners to offer a wider variety of Chilean products at competitive prices and services to Chinese consumers,” said a spokesperson of JD Super.
(vivian.yang@jd.com)
JD Big Data: Remote Orders are One Way China’s Biggest Cities are Prepping for CNY
