Dec 24, 2020| JD Technology

JD Cloud & AI partners with Beijing Life on Industry Digitalization

Martin Li

by Martin Li

JD Cloud & AI will partner with insurance company Beijing Life to advance digitalization in the insurance industry, based on a cooperation agreement signed by the two parties.

The cooperation will regard cloud services, AI, Internet of Things and community health services.

JD Cloud & AI will provide safe and reliable basic cloud services including the public, private and hybrid cloud, helping Beijing Life build its fundamental cloud computing platform.

The application of AI technologies is expected to digitalize the insurance company’s whole business chain.

In addition, JD will use its supply chain to help Beijing Life upgrade its community health service business.

(bjllihao3@jd.com)

May 13, 2022| JD Retail, JD Technology

JD Cloud Unveils Super SaaS Growth Engine to Enhance Retail Business

Doris Liu

by Doris Liu

Yanxi (言犀), JD Cloud’s intelligent customer service system, released the super SaaS (Software as a Service) growth engine on May 10 at its launch event held for new intelligent marketing products to boost retail business.

The engine, supported by AI technology, mainly consists of Jing Xiao Zhi (京小智), a full-scenario intelligent service and marketing platform, and the Yanxi smart outbound call solution. It has intelligent interaction and dialogue technologies, such as voice semantics, multimodal content intelligence, knowledge acquisition and reasoning, emotional intelligence, human-computer dialogue and interaction, decision intelligence and more to further achieve cost reduction and efficiency gains and improve the user experience for merchants.

The Yanxi super SaaS growth engine has undergone large-scale practice at JD.com, in complex retail and supply chain application scenarios involving pre-sale, in-sale, and post-sale issues in various situations. By serving nearly 200,000 third-party merchants of JD.com, it has covered the company’s core businesses, namely JD Retail, JD Logistics, JD Health and JD Technology, etc.

For example, Jing Xiao Zhi provides intelligent consultation and shopping guide services for merchants through the whole process, which is complementary to human customer service. Its shopping guide function, which is presented in the form of an AI virtual anchor, can operate 24/7 with over 100 digital human images, 30 AI voices and script generating capabilities to promote hundreds of thousands of products. Furthermore, the operation management tools helps AI training to improve the efficiency of the configuration, and allows the merchants to analyze the weak points in-depth through AI quality control and data insights, etc.

The Yanxi smart outbound call solution is also a crucial component of the engine. By making bulk and high-quality phone calls, it consolidates the relations between brands and consumers. It can be smoothly coupled with the business partners’ original systems like Customer Data Platform (CDP), Customer Relationship Management (CRM) and Social Customer Relationship Management (SCRM) to reinforce the brands’ digital marketing capabilities.

JD Cloud will keep providing more intelligent, easy-to-use and cost-effective products to help merchants refine their operations and stimulate business growth.

(liujun215@jd.com)

May 7, 2022| ESG, JD Technology

JD Cloud Launches New Cloud App to Further Manage Energy and Reduce Emissions

Doris Liu

by Doris Liu

JD Cloud recently released a new application, the “Energy and Carbon Cloud” (能碳云), which is based on its Internet of Things (IoT) platform, to further manage energy consumption and reduce carbon emissions.

Without rebuilding the existing energy management system, this cloud application can intelligently manage the indicators of energy consumption and carbon emissions. By planning systematically, it coordinates different energy sources, including renewable energy such as photovoltaic power generation, and optimizes the whole process for industrial park operators. Also, it can optimize the “power, grid, load, storage” integrated solutions in an orderly and gradual manner.

By tracking the industrial park’s electricity consumption behavior, the cloud adjusts the energy consumption plan according to the analysis and prediction.

The function of carbon emission indicator management collects records of carbon emissions, carbon asset accounting, carbon monitoring and analysis, carbon trend prediction and so on. It can also predict carbon peak and carbon neutralization in real time, and provide real-time statistics on the scale of carbon assets and prediction of the remaining carbon quota. The function can also help reduce carbon emissions from equipment and designated areas through intelligent algorithm analysis, and improve the efficiency of electricity consumption with real-time monitoring of emission reduction by new power equipment such as photovoltaic power generation.

Digitalizing all the information on the IoT platform is the first step prior to using the “Energy and Carbon Cloud”. For instance, the meter reading systems for electricity and cable shafts are connected to the cloud for automated meter reading; the lighting in public areas is under remote control and the relationships of electrical equipment and wiring are sorted out and kept in a digital format; the equipment operation data and environmental status data are available from the cloud to realize the integrated management of resources and environmental protection, comprehensive property and project management.

Fifty-four Asia No.1 logistics parks of JD.com across China have completed the first step, running smoothly in the cloud with unified scheduling and control of nearly 4,000 sets of energy consumption equipment. It is expected that the 54 parks will be upgraded with the “Energy and Carbon Cloud” by the end of the year as a move towards net zero carbon emissions.

(liujun215@jd.com)