Jun 12, 2020| JD Retail

JD.com and Western Digital Target New Sales Record during 618

Ling Cao

by Ling Cao

Western Digital (WD), the world’s leading computer hard disk drive manufacturer and data storage company, which is also a strategic partner of JD.com, is targeting new sales records during this 618 Grand Promotion. The company has already seen good sales performance on JD thus far.

On midnight of June 1^st, WD’s hard disk was recommended during a livestream, which generated sales of 10,000 hard disks sold on JD in just 10 minutes. On whole day of June 1^st, WD’s sales and total number of products sold on JD have both topped JD’s hard disk category, growing 240% and 170% YOY respectively, exceeding last year’s Singles Day (November 11^th) sales. Page views increased 500% YOY, topping the hard disks category.

This success is not a coincidence. Both companies have continuously delivered innovative solutions to enhance customer experience. The “My Passport” white hard disk is an example. Through an IP partnership, the brand has used a Tianjin Museum-themed design on the packaging of the product, and made JD the exclusive channel for the product launch. After going on sale via JD’s platform on June 1^st, the 5T product sold out in just two days.

Another example is the C2M initiative, which is also a trend in many industries. Last year, both companies designed a C2M product called “My Passport Ultra”. JD leveraged big data analysis and found that there was demand for a high-end hard disk, and innovatively connected this idea with its Plus membership as the target audience, as well as designed the product in a popular gold color, which has been exclusively sold on JD. To date, the series has 2.49 million customer reviews among which 98% are positive. Some of the popular comments are: read quickly; small and cute; stable operation; high-quality; and simple and fashionable.

Tao Ren, General Manager of JD Computers and Digital Products said, ”We will continue our strategic cooperation with Western Digital in sales, marketing and supply chain, bringing world-leading high-quality products to Chinese customers. We hope to hit new sales records during 618.”

Jerry Kagele, Senior Vice President, Global Sales & Marketing at Western Digital said, “As the e-commerce industry rapidly transforms, China continues to be more important than ever. China’s e-commerce industry serves as a key pillar for our global strategy to deliver the most innovative, technologically advanced products and service. I look forward to a new historical record on JD platforms during 618 shopping festival. ”

Stefan Mandl, Vice President of Sales, China & APAC region at Western Digital added, “We always value the seamless collaboration with our leading e-commerce partner JD. Their industry innovation paired with our world-class products has proven to be a winning combination. We expect to realize another e-commerce breakthrough in next phase. ”

Going forward, both companies also cooperate in omnichannel strategy, helping small and medium sized merchants expand their offline sales. During the epidemic, hard disk merchants also suffered from insufficient inventory given that most merchants didn’t have enough on hand. JD’s retail and supply chain capability have helped them solve this problem.

During January’s CES, the world’s largest consumer electronics show, JD was named Western Digital’s “Worldwide Most Valuable Partner” for 2019.

(The banner photo is taken at an award ceremony at CES 2020. Pictured are (from left to right) Tao Ren, General Manager of JD Computers and Digital Products, JD.com; Jerry Kagele, SVP, Global Sales & Marketing, Western Digital）

(ling.cao@jd.com)

Dec 25, 2024| JD Health, JD Retail

JD Report: Five Health Consumption Trends for 2024

Vivian Yang

On December 24th, JD.com’s Consumption and Industry Development Research Institute, in collaboration with HealthInsight, a media think tank specializing in the health sector, released an insightful analysis of China’s 2024 health consumption landscape. The report outlines five key trends in the health industry, highlighting the increasing consumer demand for proactive health management and the industry’s evolving dynamics.

The Rise of Weight Management Solutions

Modern lifestyles have contributed to rising obesity rates with 34.3% of Chinese adults classified as overweight and 16.4% as obese. Obesity is associated with over 200 diseases, posing significant health risks. The introduction of semaglutide, a GLP-1 receptor agonist for long-term weight management, in China marks a promising development. The market for GLP-1 weight loss drugs in China is projected to exceed 37.852 billion RMB by 2030. On JD.com, searches related to “weight management” have increased more than 3.8 times year-on-year, with growing demand for diet products and home fitness equipment such as kettlebells and leg trainers.

Addressing the Growing Mental Health Concerns
With 95 million people in China affected by depression, mental health is an increasing concern. Consumers are turning to books, stress-relief toys, online consultations, and meditation to manage stress. On JD.com, searches for “mental health” have doubled, with significant interest in emotional release tools and psychological books. JD Health’s Internet Hospital now offers specialized clinics with over 2,300 counselors addressing issues like anxiety, depression, and sleep disorders.

The Booming Sleep Economy
Over 300 million Chinese experience sleep disorders, often due to irregular schedules. The sleep economy is booming with the market size reaching 495.58 billion RMB in 2023 and expected to surpass 600 billion RMB by 2027. JD.com has seen a 210% increase in searches for sleep aids, with high demand for sleep headphones, eye masks, and nutritional supplements. Sales of sleep-enhancing pillows and mattresses have also grown significantly.

Everyday Integration of Medical Devices

The home medical device market is expanding as consumers increasingly monitor their health independently. Products like heart rate-monitoring smartwatches and glucose meters are becoming household staples. This year, JD.com data shows that purchases of vision care devices and smart health monitoring equipment have tripled. The market for home medical devices is expected to reach 380 billion RMB by 2025.

Shifting Focus to Preventive Health Management

Emphasizing early screening and intervention, JD.com has seen a significant rise in orders for health services such as genetic testing and early cancer screening. These trends highlight a shift from treatment to prevention, driven by technological advancements and policy support. As consumer awareness grows, health consumption is becoming a major force in economic development, presenting opportunities for rapid growth in the health industry.

In conclusion, the 2024 health consumption landscape is characterized by a strong shift towards proactive health management and the integration of technology into everyday health practices. These trends not only reflect changing consumer priorities but also indicate significant growth opportunities for businesses in the health sector. JD.com remains committed to supporting these developments by providing innovative products and services tailored to the evolving needs of consumers across the dynamic health sector.

(vivian.yang@jd.com)

Dec 20, 2024| JD Retail

Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference

Vivian Yang

On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.

4D Service Standards

The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:

Dedicated: Integrated solutions for warehousing, picking, and delivery.
Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.

Fast and Accurate Delivery

In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.

Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.

Customized Solutions for Merchants

To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.

Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.

Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.

(vivian.yang@jd.com)

JD.com Targets to Increase Earnings of Agricultural Merchants on JD