JD.COM AT A GLANCE

Vivian Yang

1998: Starts as a brick-and-mortar store in Beijing
2004: Following the SARS epidemic, online business launches
2014: Largest Nasdaq IPO of the year (ticker: JD)
2014: Launches Silicon Valley R&D Center
2016: First and highest-ranking Chinese Internet company on the Fortune Global 500 list
2020: JD.com completes second listing on HKEx (9618HK)
2020: JD Health lists on HKEx (9618HK)
2021: JD Logistics lists on HKEx (2618 HK)

Strict “zero-tolerance” policy toward counterfeit goods
Only e-commerce company globally of our scale that does in-house nationwide logistics
Goods delivered by uniformed employees; autonomous delivery vehicles undergoing widespread trials
“Retail as a Service” strategy empowers our partners

Authentic products. Delivered today.
Partnered with Shopify in 2022, becoming its first partner in China
Manage more than 10 million SKUs of self-operated products across computer digital, mobile phones, home appliances, consumer goods, fashion, home furnishing, fresh food, life services, industrial products, and other categories
Connected to millions of community supermarkets, vegetable stores, pharmacies, auto repair shops, flower shops, etc.
Cooperate on innovative digital mini-programs with LVMH covering Louis Vuitton, Berluti, Givenchy, Bulgari, Dior, Loewe, Celine, Rimowa, and Fendi
580m+ annual active customers and over 25 million users in the JD PLUS premium membership program
Higher penetration among affluent urban residents, and higher average basket size than the overall industry

Listed on Hong Kong Stock Exchange (HKEx) with the ticker 2618.HK on May 28, 2021
Approximately 90% of orders are delivered the same or the next day
Leverages a network of about 1400 warehouses covering 25 million+ square meters including 80 bonded warehouses and overseas warehouses
Six logistics networks: warehouse network, line-haul transportation network, last-mile delivery network, bulky item logistics network, cold-chain logistic network, cross-border logistics network
Services reach 220 countries and regions
Established China’s first 5G logistics park
Launched the world’s first fully automated warehouse in Shanghai
Opened up integrated supply chain services to serve 300,000+ external customers

Invested nearly 80 billion in technology research and development in the past five years
Research areas include artificial intelligence, virtual and augmented reality, automation, robotics, autonomous vehicles systems, and more
R&D is used for everything from intelligent pricing to inventory management and fraud detection
One of the first pilot technology companies to apply e-CNY in China
JD Explore Academy embraces world-class scientists for technological innovation

Listed on Hong Kong Stock Exchange (HKEX) with the ticker 6618.HK on Dec. 8 2020
JD Pharmacy is China’s largest online pharmaceutical retailer by revenue, with 19 medicine warehouses and over 400 non-medicine warehouses
More than 80% of self-operated medicines are delivered next day
45,000+ doctors with the level of deputy chief physicians or above registered online
The Family Doctor program is designed to provide professional and personalized health management services for users whenever and wherever needed
JD Pet Hospital has over 5,000 registered veterinarians to provide pet owners with 24/7 online healthcare consultation services

JD Health’s full-time telemedicine doctors at work

Local retail business in Indonesia, known as JD.ID, with 85 percent of orders delivered same or next-day and fast development of omni-channel outlets
Local e-commerce business in Thailand that covers all regions and 95 percent of orders in Bangkok delivered on the same day
JD Overseas is the cross-border e-commerce business dedicated to serving global Chinese consumers
JOYBUY is JD’s cross-border B2B platform mainly serving buyers including e-commerce marketplace sellers, DTC sellers and small and medium-sized offline merchants
Launched ochama, JD’s concept robotic retail brand, in January 2022—so far four ochama shops have been launched in the Netherlands, and it is the first omni-channel retailer in the country that offers both food and non-food in one shopping App
JD International Logistics is operating around 80 bonded and overseas warehouses and cargo flight routes between China and the US, UK and Thailand. Together with various shipping services by air, railway, sea and trucks as well as other cross-border services, overseas orders can be delivered from door-to-door as fast as 48 hours

JD’s highly automated warehouse in the U.S.

Aiming to have CO2emissions peak before 2030 and become carbon neutral by 2060
Initiated the Green Stream Initiative in 2017 with an array of decarbonizing actions throughout the supply chain ranging from packaging, warehousing, transportation, recycling and more
Xi’an Asia No.1 Logistics Industrial Park certified as China’s first carbon-neutral logistics park
Launched the Green Impact Initiative in June 2022 to offer one million green-labeled products on JD’s platform to promote responsible consumption