Mar 9, 2024|
JD.com Recognized by United Nations Global Compact for Advancing Gender Equality in the Workplace
To mark International Women’s Day, the UN Global Compact, the world’s largest corporate sustainability initiative, released a new report titled Women at Work: Chinese companies taking action on gender equality on March 8, which highlights JD.com’s commitment to fostering gender equality in its workplace.
The report features a selection of case studies and personal stories from various industries across China, spotlighting exemplary practices and insights gained in advancing gender equality within the workplace. It offers a comprehensive overview of both global and China-specific progress in this arena through an examination of Sustainable Development Goals (SDGs), particularly focusing on SDG 5: Gender Equality. Additionally, the report provides actionable gender equality roadmaps and essential resources for businesses, encouraging them to play a pivotal role in the collective journey towards achieving SDG 5.
Commenting on the report’s release, Sanda Ojiambo, CEO and Executive Director of the UN Global Compact said: “In our ongoing journey toward achieving gender equality, it’s inspiring to see the commitment and innovative approaches detailed in Women at Work. During a recent visit to China, I witnessed firsthand the dynamic discussions and unwavering dedication among business leaders to advance this cause. This report is not just a reflection of current practices but a call to action for companies worldwide to amplify their efforts in fostering inclusive and equitable workplaces. This report underscores the urgency and importance of building a more gender-inclusive business landscape.”
JD.com is honored to be the first Chinese company visited by Ms. Ojiambo during her China trip, in which she met JD’s first female CEO, Sandy Xu, and gained insights into the company’s rich history and its commitment to SDGs in green supply chain, responsible consumption, and gender equality, among others.
A Shining Example of Empowerment
The report highlights the story of Han Xue, a customer service representative and mother living with a disability. She is a member of JD.com’s “Sunshine Angels” program, which provides online customer service job opportunities to people with disabilities. In her interview, Han said, “This job has not only allowed me to help others and forge friendships, but it also helped me regain confidence and zest for life.”
Han stressed the importance of striking a balance between work and family life, adding, “I aspire to be an optimistic and content mother.” She highlighted JD.com’s supportive environment, which recognizes and rewards her contributions, enabling her to excel professionally while being a devoted parent.JD’s “Sunshine Angels” initiative, launched in 2013, currently comprises around 100 members, with women constituting 70% of the core team. With plans to expand this initiative to 500 members, JD.com aims to provide more employment opportunities and development avenues for female employees and individuals with disabilities
A Win-Win Pursuit
Han’s story is a testament to JD.com’s commitment to nurturing a supportive workplace culture that facilitates the growth and success of all its employees. With nearly 620,000 employees, JD.com believes that offering tailored support to female employees and their families is mutually beneficial for the company. The company has undertaken substantial, measurable efforts in relevant areas, such as establishing a RMB 10 billion housing fund, providing childcare resources, offering comprehensive maternity benefits, and expanding its employee relief fund. These efforts propelled JD.com to become the first Chinese company in its industry selected for Bloomberg’s 2023 Gender Equality Index, underscoring its dedication to gender equality and sustainable employee development.
Moreover, as a company with both digital and real economy capabilities, JD.com offers diverse career opportunities for female employees, particularly opportunities in STEM fields, spanning digital industry services, research and development, internet healthcare, and more. Last year, the company also appointed a Chief Diversity Officer, further enhancing the environment for employee growth and development.
According to Zhang Pang, Chief Human Resources Officer at JD.com, prioritizing employee development is paramount. By fostering an equitable, diverse, and inclusive environment with long-term development opportunities, JD.com aims to generate greater value for both the company and society.
Aligning ESG Strategies with SDGs
JD.com’s ESG Director Li Yi who is also interviewed in the report highlighted the challenges and opportunities in advancing gender equality and underscored JD.com’s participation in the UN Global Compact’s Target Gender Equality Accelerator program in 2022 and the company’s commitment to the “Forward Faster” initiative in 2023, with a special focus on gender equality.
Li Yi shared, “Our involvement with the UN Global Compact has empowered us with a more profound sense of purpose, driving us to encourage business engagement in fostering women’s economic empowerment and contributing to the 2030 Agenda for Sustainable Development within the UN framework.”
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com’s Strategic Advancements in International Business: A Focus on Supply Chain and User Experience
