Feb 3, 2022| ESG

JD.com Among FORTUNE 2022 World’s Most Admired Companies with Outstanding Social Responsibility Score

Vivian Yang

JD.com is ranked on the FORTUNE 2022 World’s Most Admired Companies list at No. 6 in the Internet Services and Retailing Category. Other companies listed in the Top 8 industry ranking include Amazon, Alphabet, Xiaomi and more.

This is the second time JD.com was named in this list, following last year. To compile this list, FORTUNE collaborated with partner Korn Ferry to survey more than 3,700 executives, directors, and analysts to measure corporate reputation and performance. Nine criteria are examined ranging from long-term investment value, social responsibility, quality of products/services, innovation, global competitiveness and more.

JD.com tops the “social responsibility” score among Chinese companies on the industry ranking. The company also demonstrated outstanding performances in the dimensions of “use of corporate assets”, “long-term investment value”, and “quality of products/services”.

In the continued fight against COVID-19, the company has been on the frontline to donate vital medical and food supplies and leverage its nationwide warehouse and transportation resources to support local communities. Meanwhile, JD’s commitments to green supply chain and a circular economy last year, given its large scale in operation, bore meaningful fruits by clean energy using, packages reduction, second-hand products recycling and more.

Since 2020, JD has been supporting rural China to achieve RMB 320 billion yuan($50 billion) industrial output under a rural revitalization program that aims to drive more than RMB 1 trillion yuan industrial output within three years.

By continuously improving supply chain efficiency, JD achieved an inventory turnover time of 30 days by the third quarter of 2021, a world-class level in managing a pool of over 10 million self-operated SKUs, and realized the less-than-one-hour last-mile delivery service in over 300 cities across China, providing end-to-end solutions for brands and partners, and thus offering a premium shopping experience to consumers in China.

Lately, the company is making innovative moves on its international expansion. In January 2022 alone, JD opened its first robotic retail shops in the Netherlands – an unprecedented omni-channel shopping format in the world –with an attempt to explore the future of retail. A week later on Jan 18^th, the company announced a strategic cooperation with Shopify on an “accelerated channel” to help foreign brands and products sell in China and the other way around.

To date, JD’s global supply chain network has covered more than 220 countries and regions in the world, with its international logistics arm operating around 80 bonded and overseas warehouses and cargo flight routes between China and the US, UK and Thailand. Together with various shipping services by air, railway, sea and trucks as well as other cross-border services, overseas orders can be delivered from door-to-door as fast as 48 hours.

In recent years, JD.com has been transforming into a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. As the company’s business has grown, it has opened up its capabilities across retail, logistics and technology, empowering partners as well as industry players beyond the JD ecosystem.

JD deems itself as “a new type of real economy enterprise” that possesses both digital and technological capabilities, and the DNA and features of a tangible business. Such a dual characteristic enables JD with the knowledge to understand the development of traditional enterprises in different industries and provide them with the technological support accordingly that best suits their need for digital transformation.

(press@jd.com)

Dec 3, 2024| ESG

JD Foundation Advances Disability Support Initiatives in Strategic Partnership

Vivian Yang

On November 29, in celebration of the 33rd International Day of Persons with Disabilities, JD Foundation, in collaboration with the Beijing Disabled Persons’ Federation and the Beijing Disabled Persons’ Welfare Foundation, hosted a series of charitable events at JD.com’s headquarters. JD Foundation and the Beijing Disabled Persons’ Welfare Foundation have established a strategic partnership focused on improving the quality of life for people with disabilities, promoting their integration into society, exploring new philanthropic models, and creating awareness for public welfare institutions. These efforts are collectively aimed at achieving high-quality development in disability support services.

JD.com has a longstanding commitment to supporting individuals with disabilities since its inception. As early as 2005, when JD.com entered the e-commerce sector, the company has employed individuals with disabilities. Over the years, the company has expanded its efforts through skills training and empowerment initiatives, facilitating employment and entrepreneurship opportunities for individuals with disabilities. In October of 2013, JD Customer Service launched the “Sunshine Angels” project, through which hundreds of individuals with disabilities have been employed, with plans to offer part-time positions to 1,000 more. JD.com currently employs over 4,000 individuals with disabilities, a number that continues to grow.

The November 29 event featured a charity bazaar with handicrafts created by people with disabilities. The well-attended bazaar showcased a variety of unique items, including crocheted wool flowers, ornaments, enamelware, bracelets, Beijing silk figurines, children’s paintings, paper cuttings, and postcards. Proceeds from the sales will go toward disability-related charitable causes. JD employees who made purchases each received a certificate and a commemorative badge recognizing their support and participation in disability advocacy.

One of the event’s highlights was a guide dog demonstration, where three guide dog users and their canine companions captured the attention of attendees. The guide dogs demonstrated their ability to assist their owners in navigating streets, avoiding obstacles, and ensuring safe travel. Guide dogs not only help visually impaired individuals to navigate and find destinations but also serve as protectors during emergencies. Beyond their practical assistance, these dogs are invaluable companions, providing emotional support to their owners.

The event also featured an inspiring performance by artists with disabilities from Beijing, Hebei, Tianjin, and other regions, in which they presented a rich tapestry of songs, dances, instrumental music, and storytelling. The performance provided a vibrant, heartwarming cultural showcase to attendees.

(vivian.yang@jd.com)

Oct 30, 2024| ESG, JD Worldwide

Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency

April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.

The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.

This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.

Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

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