Feb 5, 2020|
JD.com on the frontlines to support Wuhan and provide coronavirus aid
By Tracy Yang
JD Logistics’ Baofeng Road delivery station in Wuhan, is only 500 meters away from Wuhan Union Hospital. Fully equipped with prevention gear, JD delivery courier Liming Shang and his colleagues have spent several days making delivery runs of supplies sent by Internet users across the country to the medical staff at the hospitals.
JD Logistics opened a special channel for relief materials across the country to assist Wuhan on January 25th. As of February 2 at 6pm, JD Logistics had received a total of 600 donation transportation needs from public welfare organizations, enterprises and institutions, and had successfully transported more than 2.36 million medical and epidemic prevention supplies, including masks, medical gloves, goggles, disinfectants and others to major hospitals in Wuhan, Huanggang and other places in Hubei Province.
From early on, JD has stepped up to support Wuhan and the rest of China in its fight against the coronavirus outbreak. Not taking its responsibility to society lightly, JD.com has leveraged the full strength of its capabilities, from logistics, to technology and more, to help those in need to weather this challenging time.
“During this unique time, my colleagues and I have spent most of my time running between the different hospitals,” said Liming Shang. “There are a lot of people who desperately need these medical supplies, and that could risk a great deal if we don’t. What we are doing may not be a massive heroic effort, but we’re doing what we can with what we have to help.”
Like Liming Shang, there are tens of thousands of JD Logistics delivery couriers across the country, who are still working to meet consumer demand in China for all sorts of products. Relying on the advantages of its nationwide logistics infrastructure, big data, supply chain and premium service, JD Logistics’ tens of thousands of front-line personnel are able to fully meet the needs of hundreds of millions of consumers in China.
To further ensure the safety of employees fighting on the frontlines, JD Logistics stepped up the allocation of emergency materials for epidemic prevention, such as masks, thermometers, protective glasses and clothing, disinfectant, and more. JD Logistics is also undergoing regular disinfection of its warehouses, delivery stations and vehicles. To ensure an extra level of protection for its employees on the frontlines during this time, JD has provided frontline employees with a supplemental coronavirus insurance plan, on top of their existing benefits.
Several other business groups under JD.com have also launched a series of measures to help the general public to overcome these difficult times. JD Health offers free online consultation 24/7 for people who suffer from coronavirus symptoms and gives them access to consult a doctor from the comfort of their homes. There is also a hotline for people who need psychological support. In addition, JD Health has invited respiratory and infectious disease experts and an academic to conduct free live-streams, offering an engaging opportunity for people to learn and ask questions.
JD’s AI powered sentiment-sensing customer service and JD Cloud video conferencing service is also open free of charge for enterprises and individuals in need.
Recently, JD.com announced 11 subsidy support measures for the 250,000 merchants on its platform. These measures include expense reduction, financial and logistics support, traffic support, technical support, health protection, and more.
- JD Health will provide free doctor consultation services for enterprise employees.
- JD Digits will launch an interest fee reduction and delayed repayment policy.
- JD Logistics will provide one-on-one customer service for new merchants who use JD’s fulfillment services and 48-hour rapid contract signing, enabling them to get up and running on the platform hassle-free.
- For the merchants in Hubei Province, JD.com will provide additional services, like waiving one month of fees, providing a maximum insurance premium of RMB 300,000, and providing one month of free operations, among others.
(tracy.yang@jd.com)
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
Photo Gallery-JD: Sparing No Efforts to Support Wuhan Coronavirus aid
