Oct 14, 2021|
JD.com’s Seven Ways to Facilitate Elderly People in China
by Vivian Yang
The Chinese “Double Ninth Festival,” which is observed on September 9th on the lunar calendar and falls on Oct. 14th this year, is the customary time when people go to see their parents and show respect to elderly people.
Ahead of this year’s Double Ninth, JD.com initiated a shopping festival featuring dedicated products and services for elderly people, which will last from Oct. 11th to 16th. Here are some glimpses of the plan:
- 100 million+ products
During the festival, JD.com will work with leading brands from home and abroad including Panasonic, BY-Health, Tong Ren Tang, Mengniu, Yili and more to offer an abundant of products favored by elderly customers and to meet their demand, such as thermal underwear, smart toilets, tea set, gold jewelries and more.
Furthermore, JD has developed a number of customized elderly-friendly products based on the C2M (Consumer-to-Manufacturer) model in close cooperation with brands. These products include tailor-made cell phones and wearable devices, cooking oil, dairy and instant oat meal, etc that meets the dietary needs of the elderly, even countryside villas and more.
Some popular products among elderly customers on JD.com
- Housekeeping Services
Besides products, JD.com has its self-operated home cleaning services based on an O2O model. During the festival, the service team will work with local residential communities across Beijing to provide free housekeeping services including cleaning their rooms, windows and household appliances.
A staff of JD Home Cleaning was praised by Mr. Ma, a Beijing resident for her cleaning service
- Healthcare Support
JD Health, the healthcare arm of JD.com offers a full range of medicines and healthcare products that elderly people need via its online platform and offline pharmacies. Additionally, it also provides easily accessible and affordable telemedicine services with a center specifically on geriatrics, attending to both their physical and mental health. During the festival, JD Health has planned several health knowledge sharing and online medical consultation activities to serve elderly people for free.
JD Health’s elderly-friendly smart speaker that directly connects with its telehealth service
- Pet Care
Pets are an indispensable companion for more and more elderly people. On Oct 8, JD Health and JD Pet jointly launched JD Pet Hospital, an internet-based platform to help users access vets and healthcare supports with 24/7 response online and easy connections to offline services. The service aims to bring more convenient, reliable and affordable pet care support for pet owners, relieving elderly people’s burden to take care of their pets.
- Customized Shopping App
This May, JD.com introduced an App version tailored to elderly users’ needs, featuring a simpler interface, larger font size and easier ordering process. Additionally, JD Logistics created a streamlined mini program that makes it easier for elderly users to send and track transportation information of their parcels.
- Service Corners in Physical Stores
Shopping in physical stores remain the primary way for elderly people to get their digital products. In JD’s offline chain stores selling home appliances, digital products and more, staff have set up special service corners for elderly people on product demonstration, selection and usage guidance.
A service corner for elderly customers in a JD home appliance store
- Smart Applications to Support Community Work
JD Technology is working with the local government in Tianjin to build digital systems including a database to better manage elderly residents’ information, a website to publicize relevant service information and a smart platform that can make phone calls to hundreds of elderly people daily so as to regularly check their status, send important reminder messages, detect risks and quickly respond to emergency alerts from elderly people’s homes.
According to the latest census in 2020, China has 264 million people aged above 60, accounting for 18.7% of the overall population. Among them, nearly 191 million are above 65, which makes 13.5%. In face of this fast-growing population, the consumption goods department of the Ministry of Industry of Information Technologies (MIIT) has been promoting the establishment of an industry system to produce more products that can satisfy the needs of elderly people in China. The shopping festival is the second annual edition JD has held under the guidance of the MIIT.
Dec 20, 2024|
Dada NOW Receives “Leading Restaurant Empowerment Platform” Award at the 10th China Catering Innovation Conference
On December 19, Dada NOW, China’s leading local on-demand delivery platform under Dada Group, was awarded the “Leading Restaurant Empowerment Platform” accolade at the 10th China Catering Innovation Conference in Shanghai. Celebrated for its innovative 4D Service Standards, Dada NOW delivers professional, flexible, intelligent, and customizable services to top food and beverage brands including CHAGEE, KFC, Luckin Coffee, McDonald’s, and Pizza Hut, garnering extensive acclaim within the catering industry.
4D Service Standards
The “Leading Restaurant Empowerment Platform” award honors platforms that provide comprehensive and professional services to restaurant businesses. Leveraging years of experience with leading restaurant brands, Dada NOW has crafted its 4D Service Standards to effectively address delivery challenges and enhance service quality. These standards include:
- Dedicated: Integrated solutions for warehousing, picking, and delivery.
- Dynamic: Tailored delivery solutions for diverse vendor scenarios, including store-stationed and crowdsourced rider options.
- Data-driven: Efficient data management systems utilizing AI technology for order dispatching, fulfillment timeliness, and quality inspection.
- Designable: Customized services for large supermarkets and restaurant merchants to bolster brand value.
Fast and Accurate Delivery
In the fast-paced food delivery sector, Dada NOW’s survey data indicates that 63% of brand merchants and consumers expect timely delivery, 21% prioritize location accuracy, and 9% value punctual pickup. Dada NOW completes delivery in as quickly as 9 minutes, with a 99.5% on-time completion rate and a 98% accuracy delivery rate. Real-time order matching is achieved in as fast as 0.3 seconds, ensuring fast and accurate service.
Unlike delivery providers that only focus on a single merchant type, Dada NOW provides both supermarket and restaurant deliveries. The differing peak times between these sectors allow for capacity complementation, enhancing efficiency and reducing costs. With a nationwide network of over a million riders and an industry-leading on-demand delivery model, Dada NOW has executed over 900 million route plans, swiftly allocating resources during peak periods such as lunch and dinner rushes, new product launches, and promotional events.
Customized Solutions for Merchants
To meet the strong customization needs of brand merchants, Dada NOW can offer bespoke services for each store, integrating its delivery capacity, products, and technological solutions. A notable example is the partnership with Sam’s Club, for which since 2017 Dada NOW has developed customized solutions in delivery capacity models, co-branded equipment, rider training, and system integration. This collaboration has achieved nearly 100% coverage of customized rider equipment such as helmets, uniform and delivery containers, and provides excellent customer service experiences. This highly effective collaboration demonstrates Dada NOW capabilities that are also transferrable to the restaurant sector.
Luckin Coffee, a long-standing partner of Dada NOW, exemplifies the high standards in the coffee and tea beverage sector, achieving a “30-minute delivery rate of 99.9%” to maintain peak freshness delivered to customers’ doorsteps. Dada NOW’s flexible rider network effectively manages peak demands and large order volumes during product launches and promotions through an intelligent order dispatching system, ensuring optimized delivery routes and careful handling to prevent issues like coffee spillage. Since 2023, this partnership has earned Dada Now several accolades from Luckin Coffee, including the “Best Strategic Cooperation Award” and “2023 Outstanding Delivery Partner,” with rider Tu Yanping being recognized as one of four “Annual Gold Riders” nationwide.
Dada Group operates two core businesses: JD NOW, formerly known as JDDJ, an instant retail platform, and Dada NOW, a local on-demand delivery service. Leveraging its extensive crowdsourced delivery network of millions of riders, Dada NOW provides a comprehensive service system open to merchants and individual senders across various industries and product categories. The company’s two platforms operate independently and collaboratively.
(vivian.yang@jd.com)
Dec 13, 2024|
JD.com Targets 5 Billion RMB with Chilean Product Partnership as 2024/25 Season Cherry Sales Launch
On December 12, JD Super, the supermarket division of JD.com (also known as JINGDONG), launched the Chilean Specialties Festival and kicked off 2024/25 Chilean cherry sales with the recent arrival of the first “Cherry Express” ship in China. In a ceremony attended by the Chilean Ambassador to China, H.E. Mr. Mauricio Hurtado, JD Super signed a strategic cooperation agreement with Chilean brands, aiming to achieve 5 billion RMB in sales of Chilean products, including cherries, wine, and salmon, over the next three years.
The sea-freight Chilean cherry sales launch event was officiated by Ambassador Hurtado, Chao Junwen, Secretary-General of the China Chamber of Commerce for Foodstuffs and Native Produce, and Juan Latife, General Manager of Garces Fruit China, Chile’s leading cherry exporter.
Through large-scale direct sourcing, JD’s procurement team has reduced the import costs of Chilean cherries, offering consumers prices that are approximately 15% lower than those on other e-commerce platforms for the same grade and size.
To ensure quality and proper grading, JD Super has introduced a caliper offering this season. Each box of cherries comes with a caliper that allows consumers to accurately grade the fruit and ensure they have received high-quality Chilean cherries.
Since late October, JD’s online channels and its 7Fresh omnichannel supermarket chain have been selling the season’s air-freight Chilean cherries. This product offering, which has been met with enthusiasm from Chinese consumers, is supported by JD’s extensive national cold-chain logistics network and instant delivery services that can deliver orders within 30 minutes, making it easy and affordable for users to enjoy the early batch of Chilean cherries.
“This large-scale procurement cooperation will allow JD Super to continue leveraging our strong supply chain capabilities and work closely with Chilean partners to offer a wider variety of Chilean products at competitive prices and services to Chinese consumers,” said a spokesperson of JD Super.
(vivian.yang@jd.com)
JD Rolls Out Shop Now, Moving From “Delivery in a Day” to “Delivery in an Hour”
