Apr 9, 2021|
JD Launches Home Cleaning Service
by Vivian Yang
JD.com launched a home cleaning service operated fully in-house on Apr. 8, which marks another big step for the e-commerce giant in the local service market. The company’s trust-based and high-quality brand image gives it a leg up when introducing its self-managed domestic services and addressing some knotty problems in this industry.
According to JD’s website, customers can enjoy four main benefits of home cleaning services: standardized services – all cleaners need to complete strict training programs provided by JD and pass more than one hundred skill tests both in written and practical to get the qualification to serve on JD’s platform; transparent prices – consumers just follow the fixed price rates on JD’s app to order services and add hours for any overtime work via the platform; customer service hotline – customers can feedback to JD’s own customer service hotline anytime for the company to track and ensure the quality of the cleaning service; three layers of insurance – for each service order, JD will purchase personal safety insurance for both the customer and the cleaner, as well as the insurance against damage or loss of customers’ property.
As part of the standardization effort, each JD cleaner must be equipped with more than 30 items in their toolkit. For example, the cleaning cloth set alone includes nine towels and four rags that are specified to be used in different rooms to ensure hygiene and cleaning effectiveness.
Cleaners need to follow multiple anti-COVID measures to conduct the door-to-door service, such as showing their health code, wearing masks and shoe covers, strictly adopting the seven-step handwashing technique, taking all waste with them in customized trash bags after service and more.
“This home cleaning service is a new addition to JD’s local life service offerings within a 3 kilometers radius,” said Keren Wu, general manager of JD’s local life business unit. “Such JD-standard premier services in customers’ vicinity will be gradually introduced in Beijing, Shenzhen, Shanghai, Guangzhou, Hangzhou and more cities.”
In addition to home cleaning, JD operates a number of local life services in-house including food delivery, car maintenance, pharmacy, healthcare services and more.
Oct 1, 2022|
JD.com Helps Boost Sales of Rice Named after Agronomist Yuan Longping
by Doris Liu
JD.com recently deepened collaboration with the farm that produces Yuan Longping Rice, which is named after China’s father of hybrid rice, in terms of quality control, digitally intelligent supply chain and branding as the Chinese Farmers’ Harvest Festival fell on September 23 this year.
In the first eight months of 2022, the sales of Yuan Longping Rice have grown up over threefold compared with the same period last year, according to JD’s data. To stimulate a positive cycle of high-quality agricultural products and rural consumption upgrading, JD.com maintains a strict control process to ensure that all such rice products sold in JD Super, JD’s omni-channel supermarket business, are of first-grade quality.
From the paddy field to household table, rice needs to go through planting, storage, processing, packaging, delivery and other procedures, showing obvious characteristics of the long industrial chain.
“Although vacuum packaging and low-temperature storage can largely reduce the smell and taste differences of rice caused by water evaporation and oil oxidation, there is still a certain impact,” said Jason Cao, director of the rice, noodles and food grains business of JD Super. “Therefore, JD continues to refine each node in the rice industrial chain to ensure perfect-tasting rice for every family.”
Many local agricultural products, despite being of high quality, lack brand awareness and a solid quality control system, and have no opportunity to develop its supply chain infrastructure. To tackle these issues, JD.com is supporting Yuan Longping Rice with resources including its platform channels, marketing advantages, various promotions and live streaming—reaching a win-win in both sales and popularity.
Yuan Longping (1930-2021), a Chinese agronomist renowned for developing the first hybrid-rice strain in the 1970s, devoted his life to the research of high-yielding hybrid rice that is strategically important for China, the most populous country of the world.
JD launched the “March to Rich Plan” (MRP) in 2020 with a goal to drive an output value of RMB 1 trillion yuan in China’s rural areas over the following three years and facilitate rural revitalization. After 22 months, JD had driven the rural output value to exceed RMB 620 billion yuan by the end of this August, helping millions of farmers increase their income.
As of now, JD Logistics has realized same- and next-day delivery in 94 percent of counties and districts across China and 84 percent of villages and towns nationwide, upgrading the logistics system for rural areas to a great extent.
Sep 28, 2022|
JD Launches New Products in National Pavilion of Sri Lanka
by Mengyang He
In concert with the 70th anniversary of the signing of the “Rubber-Rice Pact” between China and Sri Lanka, JD.com has launched an array of new products in the national pavilion of Sri Lanka, including tea, biscuits, coconut oil, etc.
Since opening, the JD National Pavilion of Sri Lanka has offered over 50 products, including popular Ceylon black tea brands, including Lions, Impra, and Sinolan. The snacks from Maliban offer biscuits with ginger and coconut flavors and more, allowing consumers to enjoy a taste of South Asia in China, according to Wei Ye, Vice President of JD.com and President of JD Foods.
In recent years, with the consumption upgrade, Chinese consumers have an increasingly strong demand for international high-quality products. In order to provide Chinese consumers with efficient access and excellent experience in purchasing products from all over the world.
Chiranjaya Udumullage, President of China Sri Lanka Association for Trade and Economic Cooperation said, “We are delighted to see Sri Lankan products are well received by Chinese consumers, and partnering with JD.com allows our local specialties to reach nearly 600 million active users.”
“We believe JD.com will be an ideal tool to connect Sri Lankan exporters and industries with its target market in China,” noted Suresh D de Mel, Chairman of the Sri Lanka Export Development Board. “Ceylon tea and Ceylon cinnamon are key national agricultural brands of Sri Lanka in the international market. Black tea is the main export item to China, with a worth of USD 50.6 million exports to China in 2021.”
Ravi Jayawardena, CEO of Maliban Group added, “We recognize the JD National Pavilion of Sri Lanka as a pioneering feat to encourage existing and new businesses to enter the Chinese market.”
For the following year, JD Retail plans to open more than 100 national pavilions, and JD will continue to enrich supply chain, optimize quality control, after-sales service and logistics services, providing consumers with a smooth shopping experience.
JD App to Provide Senior-friendly Services
