May 24, 2022|
JD ESG Report: “Compliance Represents Development”
by Vivian Yang
JD.com released its 2021 ESG Report on May 24th in which the company specified its compliance management mechanism guided by the concept of “achieving success the right way,” and the principle of “compliance represents development”.
JD.com “complies with laws and regulations, builds a culture of integrity and anti-corruption, enables effective compliance management driven by technology and data, and establishes a forward-looking, flexible, and efficient compliance system,” said the report.
Five key actions are outlined to ensure the company’s all-around compliance management, they are 1) laws and regulations compliance, 2) anti-corruption and integrity compliance, 3) information security compliance, 4) auditing compliance and 5) transaction risk control.
The management of these areas is effectively protected through three “defensive lines”, which are composed of 1) every employee of the company; 2) risk management teams including legal, finance, information, security and risk control; and 3) independent supervisory and audit teams.
Multiple enforcement mechanisms are in place including continuous public promotion and education, a joint accountability principle with collateral penalties in major compliance issues, rewards for employees who contribute to the compliance work and more.
JD.com adopts a “zero tolerance” attitude towards corruption. It has established sound anti-corruption management regulations and systems, including the JD.com Business Conduct and Ethics Code, JD.com Anti-Corruption Regulations, JD.com Whistleblower Protection and Reward System, etc. Additionally, all JD employees (including outsourced employees) receive annual compliance trainings including anti-corruption and information security tranings, and are required to pass examinations. All new hires must take online courses and pass the examination before their probation period has been completed. JD also provides regular information security technical trainings for R&D employees (including outsourced employees).
JD.com also attaches great importance to its supplier management and promotes measures for greater social and environmental good through business cooperation. JD formulated its regulations on green procurement management in 2020, integrating environmental protection requirements and also formulating a negative list to guide its suppliers’ practice. Meanwhile, JD strictly forbids its suppliers to engage in behaviors including illegal employment, breaching of labor laws and other violations.
Read the full text of JD’s 2021 ESG Report here.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
|
JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
LA MER Kicks Off Flagship Store on JD.com
