Mar 29, 2021|
JD Health FY 2020: JD Pharmacy to Enhance Medicine Access in China
by Vivian Yang
Allowing users to purchase pharmaceutical and healthcare products anytime and anywhere and providing them with an integrated one-stop shopping experience are key strengths of JD Health’s retail pharmacy business. This was highlighted in its annual financial results released on Mar 29 – the company’s first following its IPO on Hong Kong Stock Exchange in December 2020.
JD Pharmacy, JD Health’s online pharmaceutical products retailing platform is one of the most comprehensive online platforms for pharmaceutical and healthcare products in China. As of Dec. 31, 2020, JD Pharmacy managed more than 20 million SKUs of pharmaceutical and healthcare products on its platform, and its online marketplace had attracted over 12,000 third-party merchants.
Leveraging JD Logistics’ nationwide network and cold chain, the inventory turnover days of JD Pharmacy continued to decrease as a result of improving operational efficiency. As of Dec. 31, 2020, JD Health is utilizing 14 drug warehouses and over 300 other warehouses nationwide.
“With strong supply chain capabilities, we are able to meet the various medical and health needs of our users by providing a comprehensive selection of pharmaceutical and healthcare products,” noted Lijun Xin, CEO of JD Health in his statement published with the results.
Combining direct sales, online marketplace and omni-channel initiatives, JD Health is a pioneer in transforming the supply chain of pharmaceutical and healthcare products in China. Revenues from its direct sales channel reached RMB 16.8 billion yuan during the reporting period, representing an increase of 77.8% year-on-year. At the same time, its third-party online marketplace offered more diversified products that supplement those of JD Pharmacy and its on-demand drug delivery services that have been available in over 300 Chinese cities so far ensured quick and reliable support for users’ urgent medication needs.
JD Health strives to build a comprehensive retail system covering all healthcare product categories, sales models, and shopping scenarios, as explained by Enlin Jin, general manager of the medicine business and head of strategy and investment at JD Health during a partners’ conference last October. “Moreover, we continued to explore in-depth cooperation opportunities with upstream suppliers, enabling new medicines and specialty drugs to debut on our platform, and providing patients with cutting-edge treatment solutions,” Xin underlined in the results.
During the reporting period, JD Pharmacy worked with a number of leading global pharmaceutical companies, including Eisai China, AstraZeneca, Pfizer, Novartis, Bristol-Myers Squibb (BMS), Sanofi and Abbott Laboratories on more efficient product distribution on digitalization transformation.
During the fight against COVID-19, JD Health’s internet-based “Retail Pharmacy + Healthcare Services” model ensured many people’s timely access to necessary medications and treatment. The company has actively participated in the country’s poverty alleviation efforts – the Healthy China Medicine Subsidy Project, which provides the widest coverage of any health subsidies program in China.
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
JD Health Releases 2020 Annual Results
