Nov 9, 2022|
JD Health Integrates Pet Pharmacy and Hospital for One-Stop Service
by Vivian Yang
JD Health unveiled its pet care solution under the new brand of “JD Pet Health,” which consolidates both pharmacy and medical services for pets as two core businesses – a pioneering model in the Chinese market for pet health, both online and offline, all in one stop.
An All-Category Online Pharmacy for Pets
JD Health’s Pet Pharmacy is the first of its kind in China that offers comprehensive and trustworthy pet health products of all categories, types and brands, to better support people in caring for their pets in a more scientific and stress-free way, said Wenbo Tong, general manager of the health department of JD Pet Health, at the brand launch ceremony on November 1 in Beijing.
The brand launch ceremony of “JD Pet Health”
Products on the JD Pet Pharmacy range from medicines and nutrition to medical devices, with sub-categories segmented into prescription drugs, OTC skin and digestive drugs, fitness devices, prescription food, and more.
By virtue of JD’s logistics competence, pet owners can expect product orders to be delivered in a timely manner, in as fast as mere minutes.
Representatives of an array of pet health brands such as Elanco, Puainta, Zoetis, Boehringer-Ingelheim, Nourse, RedDog, IN-PLUS and more attended the ceremony and discussed their cooperation prospects with JD Health, including their upcoming products.
JD Health made the acquisition of JD Retail’s pet health products business this June, paving the way to close a pet service loop of “medicines + medical treatment.”
A Worry-Free Service for Furry Friends
“JD Health’s internet pet hospital, established in October 2021, has accumulatively provided more than 1 million customer interactions through 24/7 online consultation services with 99.5 percent users’ positive feedback around the year,” Tong said.
Wenbo Tong, general manager of the health department, JD Pet Health
Following the platform upgrade, Tong noted that the pet hospital will expand its medical services, integrating more offline stores and medical resources, such as body checkups, imaging, surgeries, and more that help standardize and digitalize the service processes, and deepening collaboration with veterinarians and relevant experts for specialized treatments, such as deworming, care for exotic pets, behavioral help and more.
An all-round pet health service product called “e-Butler for Pets” (爱宠管家) was also launched at the ceremony. With the service, pet owners can easily manage their furry friends’ online and offline clinic records, medical test reports, health evaluations, and other digital records, accessing professionals’ advice for pet illness and nutrition guidance within 8 seconds on their mobile phones around the clock with unlimited service times, and enjoy premium pet products at favorable prices on JD Health.
The landing page of “e-Butler for Pets” on JD Health
JD Health’s CEO Enlin Jin pointed out that the company strives to create a one-stop platform for pet health that fosters market growth opportunities for more pet brands and offline partners, presenting more accessible, premium, and trustworthy products and services for the benefit of customers and their pets.
Data from the 2021 White Paper on China’s Pet Industry showed that China’s urban pets (dogs and cats) have exceeded 112 million in number, boosting the consumption market scale to RMB 249 billion yuan by 2021, up 20.6 percent from 2020. According to the report’s survey, “family member” is the top preferred role of pets chosen by 85.1 percent of respondents.
Nov 7, 2024|
CIIE 2024: JD.com to Expand Imports of Specialty Brands, Strengthen Healthcare Partnerships, and Enhance Logistics
At the 7th China International Import Expo (CIIE) on November 5, JD Super, the supermarket division of JD.com, announced a major initiative to broaden its selection of imported specialty. Over the next three years, JD Super plans to introduce over 1,000 new international brands to meet the increasing demand for high-quality, diverse imported goods.
Meeting the Growing Demand for Quality Imports
According to JD Worldwide’s “White Paper on 2024 China Cross-Border Consumption Trends,” more than 80% of Chinese consumers are interested in imported products, with many prioritizing authenticity, quality, and fast delivery. In response, JD has significantly expanded its range of international offerings. During the ongoing Singles’ Day Grand Promotion, sales of cross-border products have surged, with more than 600 brands experiencing a sales increase of over 100% compared to last year.
Strengthening High-Quality Food Partnerships
Demonstrating JD.com’s commitment to sourcing high-quality products, JD Super signed a new procurement agreement at CIIE with Huadong Foods and Teys, a major Australian beef brand under Cargill. Under this agreement, JD Super and Huadong Foods will procure $50 million of Teys beef throughout 2025. This partnership underscores JD’s strategy of collaborating with trusted suppliers to provide high-quality, affordable beef to Chinese consumers.
Delivering Authentic Global Goods Efficiently
JD Logistics has built a robust logistics network that spans bonded, direct mail, and overseas warehouses, facilitating fast deliveries of imported items across categories such as electronics, fashion, beauty, food, and baby products. In many major cities, delivery times have been reduced to under 48 hours.
For instance, JD Super’s partnership with Raub of Malaysia enables the import of Musang King durians, which are harvested at peak ripeness and air-shipped with cold chain logistics for delivery within 24 hours. Additionally, JD.com also secured an early supply of Chilean cherries, available since October, which can be delivered in as little as 30 minutes in many areas through JD NOW, its on-demand retail service.
JD.com’s “JD National Pavilions” program, which features over 150 country-themed flagship stores from more than 70 countries and regions, continues to be a cornerstone of its import strategy. Supported by embassies and reputable organizations, this initiative offers Chinese consumers access to premium products and cultural experiences from around the world. In April, JD launched the JD National Pavilion of Mali, introducing popular items like shea butter and garnering over 40,000 followers.
Expanding Healthcare and Logistics Partnerships
JD Health is also making strides at CIIE by strengthening partnerships with leading global healthcare companies, including Merck, Bayer, and Roche. As “China’s premier online health access point,” JD Health is committed to integrating digital and physical healthcare resources to improve access and convenience for patients.
Key collaborations include initiatives with Haleon to promote brain health and anti-aging for the “silver economy,” with MSD China on a digital diabetes management model, and with Teva Pharmaceuticals to provide patient education for conditions such as tardive dyskinesia (TD) and Huntington’s disease (HD).
On the logistics front, JD Logistics announced plans to double its overseas warehouse space by 2025 and expand its network of bonded and direct mail warehouses. JD Express now serves over 60 countries, enhancing cross-border delivery efficiency and supporting both brands and consumers.
Through these efforts, JD.com reaffirms its commitment to sourcing and delivering authentic, high-quality imported products to Chinese consumers, supported by an advanced supply chain that ensures a superior shopping experience.
(vivian.yang@jd.com)
Sep 13, 2024|
JD.com Showcases Cutting-Edge Supply Chain Innovations at 2024 China International Fair for Trade in Services (CIFTIS)
JD.com unveiled its latest digital supply chain technology advancements at the 2024 China International Fair for Trade in Services (CIFTIS), held in Beijing from September 12 to 16. As a global partner of CIFTIS for the fifth consecutive year, JD.com demonstrated its commitment to driving digital transformation across industries. Notably, JD Cloud’s digital human powered by its ChatRhino (or Yanxi in Chinese) large language model (LLM) and JD Health’s Dermatology Service Platform were recognized with the “China Service Practice Case” and “Innovation Demonstration Case” awards, respectively.
JD Cloud’s ChatRhino AI digital human, a pioneering innovation in the field, played a key role during JD.com’s 618 Shopping Festival, becoming the first large-scale commercialized digital human in the industry. Developed entirely in-house, ChatRhino has supported over 5,000 brands, increased off-peak hours’ conversion rates by over 30%, and logged more than 400,000 hours of live streaming with a reach of over 100 million viewers and more than five million user interactions, the digital human has driven over RMB 10 billion in gross merchandise value.
In April 2023, JD Health launched China’s first online skin hospital, featuring over 6,000 registered doctors, including more than 3,500 from top-tier hospitals. Using JD Health’s Jingyi Qianxun (京医千询) LLM, the platform integrates vast medical expertise to deliver smart diagnostic support. The Dermatology Service Platform streamlines the diagnostic process at every stage of patient care, improving treatment efficiency while maintaining the highest standards of medical care.
At CIFTIS 2024, JD.com also introduced several breakthrough retail technologies, including JD.Vision, an early native application for Apple Vision Pro; Jingyan （京言）, an AI assistant for e-commerce; and Jingdiandian （京点点）, an AIGC-powered content generation platform. JD Logistics presented a virtual logistics park leveraging digital twin technology to simulate operations such as storage, packaging, sorting, and highlighted carbon-neutral logistic park practices. JD Industrials launched the “TAIPU”(太璞) digitally intelligent supply chain solution, tailored to optimize demand, procurement, fulfillment, and operations for industrial products. Additionally, JD Finance presented its suite of digital financial products and services, including consumer finance, payments, and wealth management.
JD’s exhibition also highlighted its digital and physical supply chain integration advancements across various business sectors. Key initiatives included cross-border e-commerce operations through JD Worldwide, omnichannel retail by ochama (JD.com’s Europe-based brand), country-specific online flagship stores known as JD National Pavilions, and on-demand retail and instant delivery service under JD NOW. These innovations attracted significant attention and reinforced JD.com’s leadership in advancing the digital transformation of supply chains.
(vivian.yang@jd.com)
The 2nd Ambassadors’ Forum of JD.com: Over 70 National Pavilions and RMB 500B Yuan
