Jan 13, 2023|
JD Health Offers Free Antipyretics and Online Consultation to Help Rural China Fight COVID
by Tong Shen and Vivian Yang
JD Health launched an extensive anti-COVID health support project for Chinese towns and villages on January 8, which includes a donation of 10 million tablets of antipyretics, and free online medical consultations.
The charity project was initiated two weeks ahead of the Chinese New Year (CNY), also known as the Spring Festival, when hundreds of millions of Chinese people will go back to their hometowns for family reunions, which will inevitably enhance pressures on relatively vulnerable health care infrastructure in rural areas.
The project has prepared 10 million tablets of antipyretics for emergency response and promises to give 500 tablets to each participating village. As soon as the village’s application is verified and approved in the system, JD Logistics will leverage its nationwide network to fulfill the delivery with no delay during the holiday period.
Meanwhile, JD Health will open 24/7 free online consultation services on COVID-related inquiries to all rural residents across the country during the CNY holiday period, providing villagers convenient and trust-worthy health support and alleviating strain on local medical resources.
As China’s COVID control policy has loosened since December, JD Health has been stepping up efforts in supporting medicine supplies amid the surge of infections, including collaborating with more than 30 essential up- and down-stream pharmaceutical enterprises and stabilizing medicine prices. The company also leveraged its telemedicine resources to immediately launch the “online anti-Covid clinic,” enabling people access to free and timely health consultation services at home.
JD Health has also directed precise support on medical supplies to less developed regions through close collaboration with governments including Qinghai, Gansu, Yunnan, Ningxia Hui Autonomous Region, and more, where more than 80 percent of orders of COVID relief supplies from JD Health went to counties and townships.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
Online Book Seller Dangdang Launches Flagship Store on JD.com
