Sep 21, 2020| ESG

JD Launches Free Storage for Alzheimer’s Patients and Family Members

Yuchuan Wang

by Yuchuan Wang

Today, the 27^th World Alzheimer’s Day, JD’s Mini Storage warehouse service launched a special charity project for people who suffer from Alzheimer’s disease. Through the initiative, Alzheimer’s patients and their relatives who sign up from September 21^st to November 25^th can keep their belongings in JD’s warehouses one year for free.

There are over 50 million people in the world living with dementia (Alzheimer’s is the most common cause of dementia), of which 10 million reside in China.

Xiao Hang, a Beijing resident, is the grandson of an Alzheimer’s patient. He recently stored his miniature car models and furniture in JD’s warehouse as he is currently renovating his home.

Xiao Hang said he became fascinated in miniature car models over 20 years ago when a Japanese cartoon called Bakusou Kyoudai Let’s & Go (The Racing Brothers Let’s & Go)came to China. His grandmother, who developed Alzheimer’s last year and lost both many of her memories and her language capability as a result, bought him his very first car model that he could join in and play with the other kids.

“Every time I went back home, [my grandmother] would stare at me for a long time. Even when she finally recognized me, she cannot speak, but cried instead. These car models represent an emotional attachment between me and her.” said Xiao Hang.

“As long as you have items that you can’t bear to part with, you can store them in our Mini Storage [facility],” said Liangliang Liu, head of JD Mini Storage. “We hope to provide a reassuring place for all people in need, such as families who are relocating, students, small apartment dwellers, travelers, and more.”

Launched in 2019, JD Mini Storage enables individuals and small enterprises to store their goods in JD’s warehouses securely and cost-effectively. The service has now been expanded to over 10 cities including Beijing, Shanghai and Guangzhou. Alzheimer’s patients and their relatives can indicate as such on the order form and then customer service will contact them to arrange free pickup.

(yuchuan.wang@jd.com)

Mar 2, 2023| ESG, JD Health

JD Health Releases “Doctor-Searching Map for Rare Diseases”

Vivian Yang

by Vivian Yang

On February 27, one day before the global “Rare Disease Day,” JD Health pledged to step up efforts on supporting people with rare diseases through its “Twenty Million Care Project,” referring to the estimated number of affected patients in China.

Under the project, JD Health launched a new “doctor-searching map for rare diseases” in collaboration with Bo’ao Winhealth Rare Disease Medical Center, gathering information about doctors with experience in treating rare diseases across China and classifying their geographical locations. There’s a saying that goes, “Doctors for rare diseases are even rarer than patients.” JD Health’s digital map is thus created to fill this information gap.

With the help of the map, patients can conveniently look up and contact doctors relevant to their health conditions in areas close to their residence. In some cases, doctors and patients can directly chat online before making in-person appointments.

At the same time, in order to make medicines for rare diseases more accessible, JD Health has been building its medicine supplies in this field since 2021, and as of now is offering nearly 80 percent of medicines and all types of food for special purposes for rare diseases that are available on the Chinese market, becoming China’s most comprehensive online retailer for medicines of this category.

Thanks to JD’s well-established infrastructure of nationwide logistics and omni-channel drug store network, JD Health blazes the path to deliver rare disease medicines whenever and wherever people need them in the country. In 2022, 71,000 patients acquired their medicines for rare diseases and corresponding medical services through JD Health.

Additionally, JD Health’s rare disease care foundation has so far allocated RMB 2.23 million yuan to patients living with any of 35 types of rare diseases. The project also organized 34 charity activities that helped raise more than RMB 700,000 yuan, and attracted over 50,000 merchants on its platform to join this charity program through making voluntary donations per sale. To date, the program has received more than 55 million donations.

Enlin Jin, CEO of JD Health, pointed out that the issue of rare diseases is not only a medical challenge, but also one that affects the whole society. Besides charitable activities, JD Health will continue improving the services for this group of patients, letting more people truly feel supported with medicine supplies and other medical resources, which will be easily accessible and inclusively affordable. Meanwhile, JD Health, as a platform, will also do its best to raise awareness across a wider range of society to support people with rare diseases.

(vivian.yang@jd.com)

Feb 2, 2023| ESG

JD.com Included in 2023 Bloomberg Gender-Equality Index

Vivian Yang

by Vivian Yang

Leading supply chain-based technology and service provider JD.com is included in the 2023 Bloomberg Gender-Equality Index (GEI), which was announced on January 31. It is the first time the company has been listed in the index.

Pang Zhang, Chief Human Resources Officer of JD.com, said, “We are pleased to be included in the 2023 GEI, which is a welcomed recognition of JD.com’s progress in building diversity and inclusion. We deeply believe that employees’ development should not be limited by gender and that their growth should take precedence over business success.”

“By offering an equal, diverse, inclusive environment with long-term development opportunities that help employees gain a sense of belonging and happiness, a company is bound to generate greater value for the whole society,” she added.

The GEI brings transparency to gender-related practices and policies at listed companies, increasing the breadth of environmental, social, and governance (ESG) data available to investors. The reference index evaluates companies across five pillars: leadership & talent pipeline, equal pay & gender pay parity, inclusive culture, anti-sexual harassment policies, and external brand. JD.com scored high in particular on the second and fourth pillars in this year’s evaluation.

JD.com’s 2021 ESG Report stated that the company adheres to the principles of openness, fairness, impartiality and equal recruitment; actively provides employment opportunities for disabled groups; guarantees the rights of female employees; ensures that male and female employee enjoy equal pay for equal work, and more. One such example is JD Retail’s special program known as the “Sunshine Angels,” which aims to provide physically challenged people with online customer service job opportunities. The program currently employs women in 70 percent of core roles, and was recognized by APEC Women Leadership Forum as one of the best innovation practices in women’s empowerment in 2013.

A member of JD “Sunshine Angles” team takes a customer’s call

JD.com highly values female talent and commits to their safety, health and growth. According to JD’s ESG Report in 2021, more than 10,000 female employees received various kinds of trainings on self-development, management skills, technological briefings and more. Meanwhile, the company also provides lactation rooms, parking space and other care facilities for pregnant women, as well as nursery and kindergarten services for employees at its headquarters which have benefited thousands of employees.

A playground for employees’ children inside JD.com’s headquarters in Beijing

Last November, JD.com announced that it would add RMB 10 billion yuan to its employee housing fund, and also expand its relief fund for employees’ children. JD.com has promised its employees that if, for whatever reason, they encounter misfortune that leads to incapacity or loss of life, the company’s fund will support their children’s living and education up to 22 years old, the age they would graduate from college.

The 2023 GEI reaches globally to represent 45 countries and regions and included 484 companies that scored at or above a global threshold established by Bloomberg to reflect disclosure and the achievement or adoption of best-in-class statistics and policies.

(vivian.yang@jd.com)

JD Logistics Approved by CFLP as Five-star Cold Chain Logistics Provider