Apr 26, 2023|
JD Logistics Transforms Medicine Delivery in Chinese Hospitals through Integration with Express Delivery Service
by Yuchuan Wang
JD Logistics has taken a significant step towards transforming the healthcare industry in China by integrating express delivery services with hospital systems. For the first time, patients can use self-service terminals in Guang’anmen Hospital (GAMH) to order doorstep delivery of their prescribed medication, with delivery information connected to their medical insurance cards. Over 50% of patients at GAMH have opted for JD Express, the express delivery service of JD Logistics. The service is expected to be utilized over 200,000 times annually.
GAMH, one of the most renowned hospitals of Traditional Chinese Medicine (TCM) in China, is the Second Institute of Clinical Medicine of the China Academy of Chinese Medical Sciences. Over 80% of its patients are over 60 years old. Mrs. Yao, a patient at the hospital, describes how, in the past, she would spend at least two hours on every trip to GAMH and then wait another two to three days for the hospital to prepare her herbal medicines, which usually weighed over five kilograms.
The new service has transformed the medication delivery, saving patients like Mrs. Yao time and energy. Patients no longer need to wait for their medicine to be prepared, and they can now have it delivered directly to their homes. After paying the medicine fee at the self-service machine, patients can choose to have their medicine delivered by JD Express. JD Express is also stationed in the outpatient hall to offer delivery services.
JD Logistics began exploring delivery solutions customized for hospital scenarios as early as 2020. In Guangdong province, JD Express partnered with local governments to create convenient medical delivery points that offer free medicine delivery services to citizens. JD Logistics also provides contactless delivery services for online consultation medicine using its autonomous delivery vehicles. With internet hospitals, JD Logistics piloted a full-process service that covers online consultation, online prescription, online payment, and express delivery, enabling patients from all over China to enjoy convenient medical services without leaving their homes.
Apr 25, 2024|
JD Logistics and MINISO Announce Expanded Partnership to Enhance Logistics Efficiency
JD Logistics (also known as JINGDONG Logistics), a leading global logistics provider, recently announced the expansion of its partnership with MINISO, the renowned household and consumer goods retailer. This collaboration, which began in 2022 with operations in Australia, now extends to MINISO’s network in Malaysia.
JD Logistics’ robust global supply chain infrastructure includes nearly 90 bonded, direct mail, and overseas warehouses across key markets such as the United States, Germany, the Netherlands, France, the United Kingdom, Australia, the Middle East, and Southeast Asia. Committed to replicating its proven supply chain management expertise from China in international markets, JD Logistics provides extensive support to a broad spectrum of clients, including international enterprises and Chinese brands expanding overseas.
MINISO’s diverse product range and rapid restocking requirements, combined with its strategic store locations in bustling commercial areas, present unique logistical challenges. These include critical delivery lead times and the need for off-hours operations to ensure uninterrupted customer experiences. JD Logistics has effectively met these demands through reliable and adaptable warehousing and fulfillment service solutions.
Notably, the trust built with MINISO has led some store managers to entrust their store keys to JD Logistics’ drivers to facilitate smooth and timely deliveries. Among them is JD Logistics driver Nick Yang, responsible for delivering goods to all MINISO stores in Sydney. Yang’s daily schedule involves commuting between JD Logistics’ warehouse and approximately 10 MINISO outlets throughout the city.
Over the next three years, JD Logistics will continue to develop its comprehensive global supply chain logistics network, which integrates overseas warehouses, international transshipment hubs, local distribution networks, and transnational transportation networks.
This partnership is not only a testament to JD Logistics’ proven expertise and global operational capabilities but also underscores the commitment of both companies to foster innovation in supply chain management for retail operations worldwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
JD.com and Tian-Qiang Charitable Fund Launch “Starlight Transmission” to Donate Children’s Books to More than 100 Rural Primary Schools
