May 10, 2022|
JD Pharmacy Establishes Women’s Health Care Center to Offer Personalized Support
by Vivian Yang
In honor of Mother’s Day on May 8th, JD Pharmacy launched a special portal offering online-to-offline women’s examination services such as breast, hormone, cervical and more. The campaign is jointly promoted with Bayer to raise women’s awareness on health management and help them to discover their health risks in a timely manner.
JD Pharmacy established the Women’s Health Care Center this February. The center has so far provided over 5,000 female users with long-term personalized one-on-one health care support in the aspects of pharmacist consultations and special offers for medicines and physical examinations, bridging the service gap between diagnosis/treatment and medicine supplies and fostering a new type of communication space among experts and patients.
The landing page of JD Pharmacy’s Women’s Health Care Center
Among other services, the center has created a community for expecting mothers to acquire relevant healthcare knowledge with doctors online, chat with other mothers and learn from certified nutritionists, maternity matrons, infants’ nurses and other specialists.
For women with common diseases such as endometriosis and adenomyosis, the center carries out a series of livestreaming lectures and free diagnosis programs to inform users of the importance of early detection and treatment. And for women in perimenopause, the center provides one-on-one calls with pharmacists to guide users’ medicine usage and help ease their anxiety.
The center also creates an anonymous exchange space upon request to keep users’ privacy and create a more relaxed environment to speak out about their concerning issues and experiences. “I can learn from women of different ages here as well as learn a lot of health care knowledge,” said an active user in the community. “Knowing other ladies’ pains on endometriosis is a good wake-up call to me to adjust my lifestyle and do things to prevent these diseases.”
Data from China Health Statistics Yearbook shows that the mobility rate of gynecological diseases is showing a downward trend from 28.8% in 2010 to 22.2% in 2018, indicating women’s growing attention to their health management.
JD Pharmacy’s Women’s Health Care Center will continue to provide professional and convenient healthcare services for women across China, and by doing so, the company is making another important step towards building a one-stop medicine and healthcare service experience for all the people, noted a JD Health spokesperson.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD Data: Three Seasonal Trends Driven by the “Economics of Beauty”
