Apr 15, 2022|
JD Report: Working Mothers’ Parenting and Consumption Preferences
by Doris Liu
Working mothers in China spend 81 percent of their leisure time and 45 percent of their money on parenting, with 67 percent of this group experiencing anxiety about early education, a recent report shows.
The “2022 Working Mothers’ Parenting Survey Report” was jointly released by JD Super, JD.com’s online supermarket, JD Insight, JD’s market survey platform, and Hong Kong-listed China Parenting Network, aiming to reveal the circumstances and consumption preferences of working mothers.
According to the report, the major challenge for working mothers is to balance work and family responsibilities. Thirty-seven percent of working mothers choose to take care of their children without outside help, and 58 percent have asked grandparents for help. Notably 71 percent of working mothers born after 1990 believe they can balance work and parenting responsibilities without stress.
However, most working mothers do not find their significant others to be supportive enough in parenting, as indicated by the data, with only 35 percent of them saying that their spouses fully take on their share of childcare responsibilities.
The report says working mothers also show concerns when it comes to shopping for children’s products online. Sixty-two percent of mothers express hesitation in terms of choosing brands, and 56 percent don’t know how to choose milk powder brands due to lack of professional knowledge. About half of them think the price of children’s products are high in general, with 43 percent spending more than RMB 2,000 yuan of childcare expenses every month. They also feel that it is not easy to return and get refunded for quality issues.
JD Super, in order to maintain a better user experience, has launched dozens of services to ensure the traceability of infant-milk formulas, meanwhile providing the options of changing diaper size and replacing baby electronics instead of repairing, etc.
For instance, every parent is careful when it comes to the choice of baby’s food. When buying food products with JD’s “quality traceable” label, customers can scan the QR code to understand the information through all steps in the supply chain. Products with the label of “Taste Without Worries” means that customers can get a refund within 30 days of delivery if the baby develops allergies or diarrhea after eating the baby food.
JD Super also offers an option to apply for compensation for the price difference within the price guarantee rules, protecting consumers from price reductions within 30 days of delivery.
JD Super will continue to improve the consumption experience and help more parents to reduce the complexity of choosing children’s products by providing authentic and high-quality baby food, toys, electronics and so on.
Apr 20, 2024|
JD.com Unveils Ambitious Plans for 618 Grand Promotion: Aiming to More Than Double High-Performing Merchants
JD.com is gearing up for this year’s 618 Grand Promotion with an ambitious goal: to more than double the number of merchants achieving sales over one million yuan on its platform. At the recent Conference of Merchants and Ecosystem Partners on April 18, JD.com introduced a range of supportive initiatives aimed at achieving this ambitious target.
Sandy Xu, CEO of JD.com, noted at the conference that the company will dedicate significant resources to bolster traffic support, incorporate advanced AI technology, and enhance service capabilities. These efforts are particularly focused on empowering third-party merchants, including small and medium-sized enterprises in its marketplace.
Key initiatives include optimizing the platform’s traffic distribution ecosystem to prioritize highly-rated stores and products and competitively priced products through enhanced search and recommendation mechanisms. Additionally, JD.com will continue to offer merchants free access to high-traffic channels, which include significant incentives such as the popular 10-billion-yuan discount and free shipping programs.
To engage more content creators, JD.com recently announced that it will allocate over one billion yuan in cash incentives and traffic resources. This investment aims to cultivate a vibrant ecosystem that supports merchants’ traffic, business growth, and innovation.
At the core of JD.com’s strategy is technological innovation, which involves integrating AI-driven solutions into merchant operations. This includes the deployment of JD’s proprietary large language model, ChatRhino, and an AI-empowered merchant operation platform that offers are variety of free AI applications, and more. These technologies streamline various operations scenarios, enhance efficiency, and reduce costs for merchants.
For instance, On April 16th, JD.com unveiled an AI digital avatar of its founder, Richard Liu, as a sales host on its livestreaming platform. This event attracted 20 million viewers in just one hour and generated sales exceeding RMB 50 million ($6.9 million). This AI-driven virtual host technology, developed by JD Technology, is now supporting over 4,000 brands on the platform. Additionally, merchants such as a sashimi knife seller can utilize JD.com’s AIGC content generation tool to quickly produce high-quality demonstration images, bypassing traditional costs associated with product photography.
JD.com also continues to enhance its service capabilities, particularly for small and medium-sized merchants. This includes personalized business guidance, comprehensive training programs, and upgraded after-sales services, ensuring a seamless shopping experience for customers.
As of March 2024, JD.com has seen a significant increase in active third-party merchants on its platform, surpassing one million. This growth is a testament to the platform’s effectiveness and its appeal to both new and established merchants.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
JD Health Launches World’s First Diagnostic Kit for Methylated Genes of Lung Cancer
