Mar 11, 2020| JD Worldwide

JD Worldwide Supports Overseas Merchants Affected by COVID-19

Rachel Liu

by Rachel Liu and Tracy Yang

On March 10^th, JD Worldwide, JD.com’s platform for imported products, announced supportive measures for overseas merchants as they weather COVID-19 from their markets.

Support includes marketing operations, new store launches, warehouse and logistics services and merchant management, especially for the merchants in countries and regions that are severely impacted by the epidemic.

The spread of COVID-19 outside of China has caused challenges for cross-border businesses and merchants in manufacturing, logistics, and after-sales service. To help merchants overcome these difficulties and better develop in the China market, JD Worldwide will provide support in marketing solutions and traffic to increase sales and improve inventory turn-over. During the upcoming sales promotion to be held from March to April, JD Worldwide will also provide special marketing support for merchants from affected countries, especially Japan, South Korea and Italy. The support also includes fresh food, which has a shorter life span and faces greater risk of expiry if overstocking occurs.

For overseas merchants who want to launch on JD Worldwide, JD Worldwide will provide a special channel to help them speed up the launching process. These merchants can launch a store in as fast as five days with the requisite qualifications. JD Worldwide also prioritizes bringing the most-needed products during the epidemic, such as medical and health products, maternal and baby products, food and beverage, and electronics products to meet customers’ increasing demand.

In terms of logistics, JD Worldwide will provide special support to virus-affected countries and regions, such as opening a green channel for new merchants to enter the warehouse for the first time, giving priority to the delivery of overseas products. In order to have enough inventory for Japanese and Korean merchants ahead of the upcoming promotions, JD’s Qingdao bonded warehouse will also provide two months rent-free service and fee reduction for transportation between bonded warehouses for newly signed Japanese and South Korean merchants.

On February 11^th, JD Worldwide has announced that from February 11^thto March 31^st, it will provide support for merchants who uses JD’s international warehouse and logistics services, including logistics subsidies, advertising subsidies, traffic and accurate recommendation support and priority during sales promotions. JD Worldwide will also leverage its advantages in global supply chain to help merchants through the epidemic and has actively worked with overseas suppliers to ensure the supply of masks and disinfectants.

The demand for high-quality imported products has been increasing during the epidemic. From February 1^st to March 9^th, the sales volume of milk powder increased by 230% on JD Worldwide. The sales volume of the products aiding immunity, like probiotics, Vitamin C, and others increased by 166%.

(liuchang61@jd.com; tracy.yang@jd.com)

Jan 10, 2024| JD Worldwide

Ochama Launches Global Shipped Items and Low-Price Sales with Upgraded Pick-Up Services

Yuchuan Wang

In celebration of its second anniversary, ochama, the innovative omni-channel retailer, announced today a series of significant enhancements to its product range and services. The company is introducing “Global Shipped Items” and “Everyday Low Price” (EDLP) channels, along with a streamlined Same-Day Pick-up service. These offerings are at the heart of ochama’s commitment to delivering exceptional quality, affordability, and convenience as the company steps into its third year.

Ochama’s extensive selection of Global Shipped Items, bolstered by the robust sourcing network of its parent company JD.com, provides shoppers with the opportunity to access premium international goods at budget-friendly prices. Ochama’s strategy to bypass intermediaries is key to delivering real savings for consumers. In tandem, the EDLP section offers consistently stable low prices on daily essentials, ensuring affordability is not only within reach but also constant. This approach eliminates the need for customers to keep an eye out for promotions on everyday items, positioning ochama as the go-to destination for the most competitive prices in the market.

Ochama prides itself on being at the forefront of offering easy and efficient delivery and pick-up options. Since launching in the Netherlands in January 2022, ochama has achieved remarkable growth, with home delivery services now available in 24 countries. Currently, customers in the Netherlands, Germany, and Belgium also benefit from the convenience of our pick-up services at more than 650 locations. Additionally, we are actively piloting a swift and hassle-free Same-Day Pick-up service in select regions in the Netherlands, ideal for last-minute purchases or spontaneous shopping trips.

2023 was also marked by significant achievements. Notably, ochama saw a 362% year-over-year increase during the Singles’ Day (11.11) Mega Sale in November and a 435% surge in pickup order volume on Black Friday. These figures reflect the growing trust and satisfaction our customers place in our brand.

As ochama steps into another year of transformative retail, we remain steadfast in our mission to bring exceptional value and convenience to our customers globally.

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full category assortment of products at low prices, including both food and non-food items such as home appliances, home living, electronics, fashion and more. Online orders can be collected from hundreds of pick-up points in Europe, or delivered right to the customer’s home.

Follow ochama:

TikTok: @ochama.official
Instagram: @ochama.official
Facebook: @ochama
X: @ochama_official
YouTube: @ochamaofficial
LinkedIn: @ochama

Contact ochama: support@ochama.com

(yuchuan.wang@jd.com; chaizhenzhen1@jd.com)

Oct 31, 2023| JD Worldwide

Ochama Announces the Launch of 2023 Singles’ Day Mega Sale with Discounts Up to 70% Off

Yuchuan Wang

Ochama, an innovative omni-channel retailer, is thrilled to announce the launch of its Singles’ Day (11.11) Mega Sale starting on November 1. The sales event, lasting until November 12, will spotlight exceptional deals on thousands of products across a diverse range of categories, including electronics, beauty and maternal, home appliances, food and beverage, and more.

Originally a celebration of singlehood on November 11, Singles’ Day, also known as Double 11, is now the world’s largest shopping festival held in November every year. “Our 11.11 Mega Sale is more than just another sales event. It’s a testament to ochama’s commitment to delivering value and ensuring a seamless shopping experience for our customers,” said a spokesperson at ochama.

Highlights of the 11.11 Mega Sale include:

Free Voucher with Every Order: Customers will receive a €10 voucher on every order with no threshold.
Price Guarantee: Ochama offers a price guarantee on its vast range of products, ensuring customers receive the best possible value.
A New Referral Program: Current customers can now invite new users to ochama using their unique invitation codes. After new users place and receive their first orders, the inviter will receive a €15 voucher.
Flash Sale: A selection of products will be deeply discounted up to 70% off. Record-breaking discounts will be available on popular picks such as Apple AirPods, Nintendo Switch, and Dyson hair dryers.
Extensive Delivery & Pick-Up Options: With home delivery available in 24 European countries, ochama continues to make shopping simple. Moreover, customers in the Netherlands, Germany, and Belgium can enjoy next-day pick-up services at over 500 pick-up points.

With the 11.11 Mega Sale, ochama further strengthens its mission of “shopping made simple” and invites all of its customers to be a part of this grand event.

First launched by JD.com in the Netherlands in January 2022, ochama offers a retail model that merges online and offline shopping experiences. The company ensures a seamless customer experience by providing the flexibility to collect online orders from ochama’s pick-up points or choosing the comfort of reliable home delivery.

About ochama:

Ochama is an omni-channel retailer, a one-stop shop with a full range of A-brand products. Online orders can be collected from ochama’s pickup points, or delivered right at the customer’s home, aiming to provide a seamless customer experience. Our brand slogan “Shopping made simple” says it all: ochama is an innovative shopping solution, a new go-to store for both foods and non-food goods, ochama offers efficient and cost-effective shopping experiences with a wide variety of product categories, including fresh food, home appliances, electronics, beauty cosmetics, maternal and baby products, and more.

Follow ochama: