Sep 9, 2023|
Four Ways JD.com is Bringing Supply Chain Excellence to Europe
by Vivian Yang
As JD.com continues to broaden its global footprint, we understand that a robust, well-integrated supply chain is instrumental for success. Guided by this understanding, we have zeroed in on forging robust partnerships in European markets. By leveraging our deep expertise in e-commerce, logistics, and technology, we aim to set new benchmarks for supply chain excellence in the region. This article explores four strategies we’re employing to achieve this goal.
- Expanding Our Warehouse Network Across Europe
Located in Milton Keynes, just outside London, our JD Property division operates a pivotal logistics distribution center. This facility serves as a linchpin in the supply chain for John Lewis, the UK’s largest department store. Strategically located near major transit routes, the center offers rapid connectivity to major cities including London, Birmingham, Northampton, Cambridge, and Oxford — putting us within a 4.5-hour drive of 85% of the UK population.
Beyond the UK, JD Property has successfully rolled out 11 similar warehousing projects across Europe. Globally, we operate nearly 90 bonded warehouses, overseas warehouses, and direct mail warehouses, with comprehensive transportation options spanning sea, air, and land routes. Within Europe, our logistics division, JD Logistics, is currently operating overseas warehouses in Germany, Poland, the Netherlands, France, the UK, and Spain, building a warehouse network that effectively covers a majority of the continent.
- Empowering Brands with Next-Gen Automated Warehouse Solutions
JD Logistics empowers local retailers in Europe by equipping them with cutting-edge logistics technology. Our state-of-the-art solutions have drastically improved operational efficiency for renowned European brands, including lingerie retailer Hunkemöller and Poland’s largest retail chain Biedronka.
For example, our Venlo distribution center in the Netherlands is a testament to logistics ingenuity, featuring advanced automation technologies like AGVs (Automated Guided Vehicles), robotic arms, and sophisticated logistics management systems. By implementing these technologies, our partners have seen operational costs decrease and efficiency improve by more than 300% compared to traditional warehouses.
- Elevating Delivery Services Through Strategic Partnerships
JD Logistics recently partnered with Geopost, Europe’s largest international parcel delivery network based in France. This collaboration enables prompt local delivery from our overseas warehouses, with one-day delivery now possible in countries such as Germany, the Netherlands, France, the UK, Spain, and Poland.
Our end-to-end delivery solutions feature door-to-door service, attentive customer support, real-time digital tracking, and convenient global returns. These services not only minimize overhead for European businesses but also deliver packages one to two days faster on average than major international express companies.
- A Trusted and Reliable Gateway to the Chinese Market
JD Retail is committed to serving as the most reliable channel for European brands entering China. Hundreds of European brands have chosen JD.com as their first partner when entering the Chinese market.
Our pioneering “National Pavilion” , active since 2014, has garnered strong support from embassies and authoritative institutions from numerous countries, serving as an effective channel to introduce their countries’ products and cultures to Chinese consumers. To date, JD.com features over 100 national and regional pavilions, offering more than 5,100 unique products and attracting over 1.5 billion annual views from more than 10 million active users.
Over 20 European countries spanning key economic regions across the continent have established and leveraged this platform. They include the United Kingdom, France, Germany, Denmark, Finland, Spain, Portugal, Russia, Italy, Czech Republic, Serbia, Romania, and Georgia, among others.
A Glimpse into the Future: JD.com’s ‘35711’ Vision
As we celebrated our 20th anniversary this past June, JD.com CEO Sandy Xu officially announced our “35711” Vision. In line with this ambitious roadmap, JD.com is gearing up to extend our supply chain services globally, aiming to create infrastructure in economies contributing to 80% of the world’s economic output.
As we strive to achieve this vision, we remain committed to delivering unparalleled value to our European partners and customers through cutting-edge solutions and robust collaborations.
Apr 25, 2024|
JD Logistics and MINISO Announce Expanded Partnership to Enhance Logistics Efficiency
JD Logistics (also known as JINGDONG Logistics), a leading global logistics provider, recently announced the expansion of its partnership with MINISO, the renowned household and consumer goods retailer. This collaboration, which began in 2022 with operations in Australia, now extends to MINISO’s network in Malaysia.
JD Logistics’ robust global supply chain infrastructure includes nearly 90 bonded, direct mail, and overseas warehouses across key markets such as the United States, Germany, the Netherlands, France, the United Kingdom, Australia, the Middle East, and Southeast Asia. Committed to replicating its proven supply chain management expertise from China in international markets, JD Logistics provides extensive support to a broad spectrum of clients, including international enterprises and Chinese brands expanding overseas.
MINISO’s diverse product range and rapid restocking requirements, combined with its strategic store locations in bustling commercial areas, present unique logistical challenges. These include critical delivery lead times and the need for off-hours operations to ensure uninterrupted customer experiences. JD Logistics has effectively met these demands through reliable and adaptable warehousing and fulfillment service solutions.
Notably, the trust built with MINISO has led some store managers to entrust their store keys to JD Logistics’ drivers to facilitate smooth and timely deliveries. Among them is JD Logistics driver Nick Yang, responsible for delivering goods to all MINISO stores in Sydney. Yang’s daily schedule involves commuting between JD Logistics’ warehouse and approximately 10 MINISO outlets throughout the city.
Over the next three years, JD Logistics will continue to develop its comprehensive global supply chain logistics network, which integrates overseas warehouses, international transshipment hubs, local distribution networks, and transnational transportation networks.
This partnership is not only a testament to JD Logistics’ proven expertise and global operational capabilities but also underscores the commitment of both companies to foster innovation in supply chain management for retail operations worldwide.
Apr 22, 2024|
JD.com Debuts AI Digital Representative of Founder Richard Liu During Livestream, Drawing 20 Million Views in Under One Hour
During a livestream on April 16th, JD.com introduced an AI digital representative of its founder, Richard Liu (Qiangdong Liu), nicknamed “procurement and sales manager Brother Dong (采销东哥).” Liu appeared in both JD Home Appliances and JD Supermarket’s livestreaming rooms, attracting over 20 million views within the first hour and generating RMB 50 million in sales throughout the entire livestream.
The digital representative almost perfectly replicates Liu’s facial expressions, body language, gestures, and voice, capturing even the subtlest movements of his fingers. Behind this technology is JD Cloud’s ChatRhino, an advanced large language model (LLM) that brings the avatar to life.
Behind the Technology
The LLM precisely mirrors Liu’s distinctive expressions and movements, naturally weaving in his occasional finger twiddles while he speaks, accentuating points with hand gestures, and adding nods at just the right moments for emphasis, creating a natural and authentic representation. Perfecting the voice proved to be a greater challenge. Those who have heard Liu speak are well-acquainted with the distinct inflections of his Suqian accent—a characteristic touch from his small-town roots in Jiangsu province. Observers will note the brisk pace of his speech, lighter enunciation, and his tendency to meld words in a seamless flow. His “sh” sounds carry a nasal quality, and he often addresses people as “brothers” to boost morale.
While programming the standard Mandarin dialect is relatively straightforward, teaching the AI to adopt the nuances of the Suqian dialect and Liu’s unique vocal patterns required a precise level of customization from the ChatRhino LLM. For example, the LLM had to provide accurate judgments on when to introduce the nasal tonality or the specific moments to merge words, ensuring the AI’s linguistic output mirrored Liu’s signature speaking style authentically.
Beyond replicating vocal characteristics, the AI’s voice must also be suitable for the casual, dynamic atmosphere of e-commerce livestreaming, such as adopting colloquialisms like “xiong di men” — a phrase comparable to “folks” or “guys” in English — to create a friendly rapport with the audience. JD Cloud’s ChatRhino team fine-tuned the model to focus on sociable nuances. The initial dataset for the LLM consisted predominantly of Liu’s formal speeches—spirited and compelling, yet too ceremonious for the interactive world of livestreaming. To cultivate a more congenial and approachable persona, the team utilized Liu’s recent casual conversations as the primary source material, rich with personal anecdotes and travel tales. This approach shaped the AI’s voice into one that is that is not only natural and approachable but also genuinely engaging for the end user.
As a fully self-developed technology product of JD Cloud, the ChatRhino Digital Representative solution has already served over 4,000 brand merchants, contributing to a 30% increase in order conversion rate during idle hours and helping merchants reduce livestreaming costs, enhance operational efficiency, and optimize user experience. Equipped with 50,000 hours of voice data, this technology enables digital representatives to intelligently adapt to various livestreaming styles dynamically.
The AI is also adept at managing 70% of routine live chat inquiries autonomously without any manual intervention, while also optimizing its responses with a self-improving algorithm. For instance, digital representatives can autonomously fields questions using product details and scripts, and post-livestream, and assimilate new information. Mirroring the acumen of seasoned sales professionals, it boasts a 90% accuracy rate in offering tailored product recommendations when solicited by customers.
The recent introduction of a cutting-edge livestream control console serves as the “brain” for the digital representative solution. It diligently monitors real-time inventory, adjusting the showcased products in the livestream and tailoring the script to ensure relevance—sidestepping items that are out of stock and spotlighting those in high demand. It also gauges and fine-tunes the frequency and style of interactions based on live audience engagement. With this advanced platform, businesses managing multiple livestreams can effortlessly operate thousands of sessions concurrently via cloud services, bypassing the need for intricate local setups. This innovation yields a substantial cost reduction of 30%.
Human-Machine Synergy
The intention behind digital avatars is not to outshine or compete with human talent but to harness the potential of technology to work in concert with livestreamers, maximizing overall growth. Essentially, the digital representative solution serves as a tool for brands and merchants to leverage long-tail traffic once real livestreamers conclude their broadcasts. JD’s analytics indicate this strategy can boost order conversion rates by 30% during off-peak hours, such as late into the night.
Digital representatives also excel in specific product categories that require detailed explanations, such as health products like nursing beds, electric wheelchairs, and oxygen concentrators. The solution can provide constant, round-the-clock guidance, adding substantial value to livestreams when traffic is typically lower.
Last week, JD.com announced an investment of one billion yuan into video content creation. This investment underscores JD’s commitment to leveraging the power of short videos and livestreams to transform the online shopping experience for its users and create new growth avenues for brand merchants.
JD.com Launches Second Annual Agricultural Specialty Shopping Festival to Promote High-Quality Agricultural Products
