Sep 14, 2020|
JDer Lab #2 with Alexander Kremer: Rolling-up His Sleeves on the Frontlines to Get the Job Done
by Kelly Dawson
JD.com’s more than 280,000 employees range from warehouse workers to world-renowned doctors, with a wide range of backgrounds and areas of expertise. In the next installment of our JDer Lab series, we speak to another JDer about what it’s really like to work for China’s largest retailer.
One might expect that he would spend most of his time behind a desk—but as Kremer told us, he first got a taste of the company’s hands-on work culture when he was sent to Suqian, a Chinese city in northern Jiangsu province, to man a customer call center, an experience that really drove home how much the company values customers and high-quality service, he said. Unlike other companies, JD does not outsource customer service.
In his two years with the company Kremer has also served on some of JD’s other frontlines, as part of the company’s tradition of inviting “white collar” workers to support logistics and “last mile” delivery services during the annual 618 Grand Promotion and Singles Day (November 11th) periods. “That’s exciting, because it’s a really important part of our business,” Kremer said. “I think it’s something that could only happen here [at JD].”
That tradition is just one of the many ways in which the team comes together to pull off the 618 (June 18) mid-year shopping festival, which this year grossed 269.2 billion yuan for the company. Kremer’s team put in extensive preparation and thought into making the promotion enjoyable and exciting for consumers, working closely with sales partners and celebrating with them as the promotion proved successful, he said.
These days Kremer is most excited about tackling omnichannel integration in JD’s supermarket division. As the company has expanded into different formats, including offline, multi-channel and online, customers can now expect even faster delivery—even within half an hour of purchase in some cases. As always, the goal is to ensure the customer receives their order as quickly as possible at reasonable cost, he said.
(kellydawson@jd.com)
Dec 2, 2022|
JD Fresh Launches Chilean Cherry Giftbox with Joy Wing Mau
by Mengyang He
Ahead of the 2023 Chinese New Year Grand Promotion, JD Fresh, JD.com’s fresh food business, joined hands with China’s leading fruit company Joy Wing Mau, to launch a high-quality Chilean cherry giftbox on November 29.
As a major importer of cherries, the Chinese market consumes up to an estimated one-third of cherries worldwide. Thanks to JD’s nearly 600 million customers, rigorous quality control measures, and robust global cold chain and supply chain capabilities, JD Fresh has become China’s leading brand of fresh food products, with cherry sales remaining high each year.
Natalia Cortes Garcia, Trade Commissioner of the Chilean Embassy in China, noted in her remarks, “Chile is the world’s leading exporter of cherries, accounting for over 41 percent of the global market. In the last season 2021-2022, Chile exported a total of 356,000 metric tons of cherries, which meant around USD 2 billion in exports. This year, it is estimated that the arrival volume of cherries will be about 25 percent higher than last year, reaching about 446,000 tons.”
Qin Jinsong, Regional Manager (North China) of Joy Wing Mau highlighted, “The company has begun its international business since 2018 with an aim to build high-quality fresh food standards, and it has actively developed a supply chain system relying on Chile’s advantageous industrial chain.
“With the principle of ‘quality first’ in mind, JD Fresh strictly adheres to a series of quality control standards for cherries, such as appearance, taste, specification, sugar content, hardness, packaging, transportation, storage conditions, and more,” added Wang Wenbo, Sales Director of Fresh Food Procurement of JD Foods. According to JD’s data, the transaction volume of cherries sold on JD Fresh exceeded RMB 800 million yuan last year, and this year’s overall sales target is RMB 1.1 billion yuan.
Nov 28, 2022|
JD.com in Hands with Diplomats in Beijing to Share Lifestyle to Consumers
by Doris Liu
JD Worldwide, JD.com’s comprehensive imported products business, joined hands with ambassadors from Georgia, Moldova, Pakistan, Sri Lanka, and business counselors from Austria and Cyprus to share their lifestyle with specialties in a program broadcasted on BRTV (Beijing Radio & Television Station) on November 25, synchronizing the good life of the world with viewers in China.
Generally considered the “cradle of wine”, Georgia has a history of 8,000 years culture of wine. H.E. Archil Kalandia, Ambassador of Georgia to China, introduced the tradition of Qvevri wine-making method, which was recognized by UNESCO as an intangible cultural heritage, by showing photos of clay vessels buried underground.
“The process is very natural, and it’s linked with the ground. For us, wine is in life rather than just a drink,” said the ambassador, demonstrating a traditional Georgian drinking horn which is used in ritual toasting. He also presented Borjomi carbonated mineral water from one of the world’s four most recognized longevity places, Caucasus of Georgia.
H.E. Dumitru Braghis, Ambassador of Moldova to China, first showed audience organic products such as nuts, cosmetics, walnut oil and honey. Since wine is also cornerstone of Moldova’s cultural identity, Ambassador Braghis brought ten bottles to stage with profound introduction of the world’s Top 2 largest wine cellars, Mileștii Mici and Cricova which are underground.
“I’m sure that next year we (China and Moldova) will have more, better and bigger results and we will be able to show to everybody that this friendship is already mature like Moldova wine,” said the ambassador.
The textile industry is the largest manufacturing industry in Pakistan, contributing a majority of the country’s exports. H.E. Moin ul Haque, Ambassador of Pakistan to China, displayed both traditional Chitrali hat and hand-made scarfs to unfold the exquisite dying and weaving techniques, as well as Pakistani gem and rice.
The well-known Ceylon tea, ginger cookies and coconut-based products from Sri Lanka impressed Chinese audience with Ambassador Palitha T. B. Kohona’s intriguing presentation. “For various reasons, Ceylon tea is considered to be one of the best black tea in the world,” said Ambassador Kohona, adding that the climate, the soil and the way of tea plucking and processing might be the reasons why the tea is special in color, aroma, taste and intensity.
Dr. Michael Berger, Commercial Counselor of the Austrian Embassy in Beijing, was delighted to see a variety of products such as Red Bull, wafer, milk and wine are popular in China. He highlighted that cows drink natural water and eat grass in meadow in Austria, which is one of the most advanced countries in biological agriculture, and some listen to classical music by Austrian composers Mozart and Haydn to help boost milk quality.
By sharing a story about Venus, the Queen of Cyprus, and her son Cupid, Mr. Petros Petrou, Commercial Counselor of the Cypriot Embassy in Beijing kicked off his demonstration with an array of specialties including traditional Halloumi cheese, blue wine and stuffed toys of Talking Tom.
JD.com had reported RMB 500 billion yuan in the procurement of imported products over the past three years, higher than its goal of RMB 400 billion set in 2019, according to the company’s Report on Consumption of Imported Products 2022 released earlier this month.
With authorization support from embassies in China, JD.com has seen a prosperity in national pavilion program, in which the total number of national pavilions is expected to surpass 100 by the end of 2022, serving as a broader bridge to bring high quality imported products to Chinese market.
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