Jan 12, 2021|
JD’s Courier on National TV: Contribute to Shijiazhuang during COVID-19
by Ling Cao
Chinese National TV reported this morning that while many enterprises have suspended production in Shijiazhuang, Hebei province, the current epicenter, due to COVID-19, delivery and express industry remain operational, ensuring people’s livelihoods.
Ms. Yachan Wu, a courier at JD’s Luancheng delivery station in Shijiazhuang, told National TV, “During this tough time, everyone who enters our station needs to have their temperatures checked and clothing disinfected. We also disinfect packages.”
Yachan Wu
Wu is a mom of two kids and takes on a lot of responsibility at work. She said, “Many of my clients are waiting for orders purchased on JD, most of which are daily necessities. If nobody wants to continue the job, then who will do the deliveries?” Her persistence has moved many clients, and they have sent her masks and food to provide support.
Mr. Yan Zhou, a courier based in the Mingzhu delivery station in Shijiazhuang is another example of a courier who has remained on the road during the outbreak. Zhou said that he previously needed 15 minutes to deliver from the station to one residential compound, but now he only needs 10 minutes because there are less people and cars on the road.
May 13, 2026|
JD.com Named on 2026 Fortune China ESG Impact List, Highlighting a People-First Approach to Innovation
On May 12, Fortune China released its 2026 ESG Impact List, recognizing companies that lead in environmental, social, and governance excellence. JD.com has once again earned its place on this prestigious list. This recognition comes as the focus on artificial intelligence is shifting from “computational power” to “value creation.” For JD.com, this means ensuring that technological progress remains rooted in human needs.
Fortune China’s editors noted that in the AI era, a company’s social and governance performance is more critical than ever. While technology can solve complex problems and promote inclusivity, it also brings risks like job displacement and ethical considerations. The list prioritizes companies that use “tech with warmth” to support vulnerable groups while ensuring that human employees are not left behind. By focusing on reskilling workers and protecting their dignity, JD.com shows how a business can balance technological efficiency with a deep responsibility for its people.
JD.com’s first-quarter earnings for 2026 show how this philosophy works in practice. By integrating AI across production, logistics, and consumption, the company is moving technology out of the digital lab and into the physical world. This approach makes supply chains more efficient while creating a simpler, more intuitive experience for consumers.
JD.com believes that a company’s true competitiveness comes from its people. With a workforce of over 900,000, the company has fostered 183 different types of frontline roles, including new career paths like AI trainer and robot maintenance engineers. To support this evolving workforce, JD.com established the “Modern Rider Academy” in partnership with Guangzhou Vocational and Technical University. This initiative ensures that frontline workers can master new skills and grow alongside the industry’s digital transformation.
Beyond skills training, the company provides concrete institutional support for its employees’ well-being. JD.com provides social security benefits for its full-time delivery riders and has invested in nearly 30,000 housing units for its frontline staff. In cities like Beijing, the company has also built “JD Frontliners’ Homes” to offer physical spaces where workers can rest and find support. These efforts turn corporate growth into tangible benefits that employees can feel in their daily lives.
To cultivate future talent, JD.com recently launched its 2026 “Top Global Talent” (TGT) program and opened more than 10,000 internship positions through the “JD YOUNG” recruitment drive. By prioritizing employment and responsible innovation, the company is building a sustainable business ecosystem where technological advancement drives both corporate efficiency and individual income.
This long-term focus on social value has earned JD.com international recognition. Earlier this year, the company was named an “Advanced Private Enterprise for Employment and Social Security” and received the highest score in China’s retail sector in the S&P Global Sustainability Yearbook for the fourth consecutive year. For JD.com, investing in people is not just a social responsibility; it is the core driver of innovation, the customer-first philosophy, and long-term success.
(vivian.yang@jd.com)
Mar 26, 2026|
JD.com Leads 48 Partners to Launch Quality Alliance to Elevate China’s Pet Care Ecosystem
China’s pet industry is entering a new chapter of sophisticated growth. As pets are increasingly cherished as vital family members, the demand for premium products and ethical services has reached an all-time high. On March 18th, 2026, JD Pet, a division of JD.com (a.k.a JINGDONG), joined forces with 48 leading organizations—including Royal Canin, Myfoodie, Pure Natural, Boehringer Ingelheim, Ringpai Pet Hospital, AllianzJD and PICC (People’s Insurance Company of China)—to establish the Pet Industry Quality Ecosystem Alliance and lead this transformation.
The initiative represents the most ambitious collaborative effort in the history of China’s pet sector. By bridging the gap between manufacturing, retail, healthcare, and insurance, the Alliance aims to dismantle industry barriers and create a transparent, high-standard experience for pet owners nationwide.
A Vision for Value-Driven Excellence
The Chinese pet market has evolved from a niche segment into a multi-billion dollar powerhouse. However, rapid scaling requires a shift in focus from mere volume to long-term quality. In a joint open letter, the Alliance members emphasized a move away from price-driven competition toward “value-driven excellence.”
“Our industry is built on love and the sanctity of life,” the Alliance stated. “As professionals, we have a collective responsibility to ensure that every pet receives the care they deserve and every owner enjoys total peace of mind.”
Six Pillars of Commitment and Quality Growth
To support this high-quality development, JD Pet linked up with all partners to introduce six major initiatives designed to reshape the pet care experience:
- Guaranteeing Food Safety and Quality: JD Super, the supermarket division, is anchoring consumer trust by introducing a bold “100x Compensation” pledge for its ” gold-label” selective self-operated pet food. Should a product’s ingredients be found inconsistent with its label or fail to meet national safety standards, JD Pet will compensate the customer 100 times the purchase price. Simultaneously, JINGDONG Cross-border, the import business platform, is leveraging its global sourcing network to curate products from 21 countries that strictly adhere to international AAFCO and IFS standards, ensuring 100% authenticity from the source.
- Standardizing the Live Pet Trade: To address the traditional lack of transparency in online pet purchasing, JD Pet is launching the “Internet Enterprise Standard for Pet Trading.” This comprehensive framework establishes rigorous protocols for health certifications, genetic identification, and ethical sourcing. By standardizing the process from selection to delivery, the initiative ensures that every “furry friend” arrives at its new home healthy and verified.
- Enhancing Specialized Logistics: Recognizing that transportation is a critical touchpoint for animal welfare, JINGDONG Logistics is utilizing its robust and specialized infrastructure to build a dedicated pet transport network. This includes the pilot launch of “Pet Houses” for comfortable transit, the use of custom climate-controlled vehicles, and the deployment of professional care teams trained to monitor pet well-being and minimize stress throughout the journey.
- Integrating Professional Healthcare Services: JD Health is centralizing care through a specialized “Consult-Test-Treat-Insure” ecosystem. The platform provides immediate access to licensed veterinary consultations, convenient home testing kits, and the industry’s most extensive range of pet medications. To ensure consumer confidence, JD Health is also introducing a “Refund if Ineffective” policy for self-operated medications. Furthermore, JD Health is synchronizing these digital tools with a network of over 11,000 professional offline pet hospitals, facilitating a seamless transition from online light-symptom consultations to offline specialized treatment.
- Advancing Transparent Insurance Solutions Innovation in financial protection is being led by JD Insurance, which is launching a 365-day New Pet Medical Insurance plan featuring direct settlement at 1,000 hospitals and 100% reimbursement ratios. Beyond this specific product, JD.com is joining forces with major insurers—including PICC, CPIC, PingAn, AllianzJD, and ZhongAn—to issue a collective call for the entire industry to develop insurance products that truly align with pet owners’ needs, moving away from complex clauses and difficult claims processes.
- Expanding Holistic Life Services to support pet owners in their daily routines, JD Home Serviceshas expanded its specialized offerings to multiple cities. These services include professional in-home feeding and medical-grade deep cleaning specifically designed for pet-owning households. By standardizing these high-frequency services, JD is ensuring that pet care is integrated seamlessly into a modern lifestyle.
The Pet Industry Quality Ecosystem Alliance is a true commitment. By aligning the interests of manufacturers, healthcare providers, and retailers, JD.com is fostering a marketplace where quality-focused brands can thrive, and consumers can shop with absolute confidence. We believe that when we protect the well-being of pets, we protect the warmth and happiness of the homes they live in.
(vivian.yang@jd.com)
370,000 JD PLUS Memberships Added in 10 minutes during Its Annual Promotion
