Mar 23, 2020|
Leading Dutch TV NOS Zooms in on JD Health
by Ella Kidron and Hui Zhang
Leading TV Station in the Netherlands, Nederlandse Omroep Stitching (NOS, or Dutch Broadcast Foundation in English), featured JD Health in an in-depth broadcast about the global outbreak of COVID-19 on March 21st. The piece zoomed in on JD Health’s free online consultation platform, which is being used to provide remote support for a range of medical needs in China as well as overseas.
NOS interviewed JD Health doctor, Dr. Xu Siying, about what types of service requests she is getting from patients during this period. “Right now we are in the middle of a global COVID-19 outbreak, so right now our users are focused on COVID-19 diagnosis or suspected diagnosis.” Dr. Xu said that of the consultation requests the platform receives daily, one-fifth come from Hubei province, the epidemic epicenter.
With the hospital, people need to take a number and wait, Dr. Xu explained. With the telemedicine platform, they can get the service from their comfort of their own homes.
Dr. Xu Siying Speaks to NOS
The piece mentions that similar to the emergence of e-commerce 17 years ago during SARS, something similar is happening with telemedicine as people without COVID-19 try to avoid going to the hospital for risk of cross-infection. In the last two months, JD has already received over 5.5 million consultations.
JD launched its free online consultation program early on in the COVID-19 outbreak in China to support users with a wide range of medical needs. Following the release of the first platform, the company just released a global platform that supports bilingual support in Chinese and English from anywhere in the world.
The link to the full segment in Dutch can be found here (JD’s portion begins at 10:45): https://www.bvn.tv/programma/nos-journaal/POW_04508513/
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com and Partners to Provide RMB1.5 Billion in Coupons to Boost Economy
