Mar 9, 2020|
Mulan of JD Logistics: Remarkable Women
by Ling Cao and Ella Kidron
With the 110th International Women’s Day taking place this past March 8th, JD Logistics has shared several stories from courageous women on its staff. Whether on the roads or in the delivery station, these women have taken the extra mile to support colleagues and customers.
Si Si, Marketing Head of JD’s Central China region
On March 8, the Wuhan Women’s Federation named its inaugural group of female heroes in fighting COVID-19 in Wuhan. Si Si, Marketing Head of JD’s Central China region was among the 177 heroes named. During the epidemic, she has been a key member of JD’s prevention and control center in Central China region. Since January 21, she has been working to ensure that supplies can reach people in need. She has gone back and forth repeatedly to Huoshenshan hospital to coordinate a plan to make sure the support from JD reaches the hospital in a timely manner. In addition, she accompanied a JD driver on Chinese New Year’s Eve to deliver masks to hospitals in Wuhan.
Guangle Ren, General Manager of JD’s Central region
Guangle Ren, General Manager of JD’s Central region, played an important role in guaranteeing JD’s support during the epidemic period. The Central region office will be responsible for business in Hubei, Henan, Hunan and Jiangxi provinces. On January 19, she realized the severity of the epidemic and asked her team to prepare accordingly. “I asked our employee services team to check temperatures every day and to buy protective supplies, Vitamin C, and report to this information to headquarters each day. I decided with my core team that we need to keep working during Chinese New Year, and we quickly agreed and have been working at JD’s Asia No.1 logistics park in Wuhan.” Ren added.
Ren quickly arranged to get protective supplies including masks, disinfectant, thermometer to every delivery station so that couriers can safely working on the frontlines. “Most of the management team is volunteering to support at delivery stations, helping to distribute protective materials.” During Chinese New Year she would make surprise visits to the deliver station.
As a female leader and working in the logistics industry for nearly 20 years, Ren has learned to remain calm in emergencies. “We don’t have other choices, we need to be brave and fight together.” She has been working for over 50 days straight and benefits from the support of her family. “I have been with JD for four years and my husband is supportive of my choice. He is in Henan province and will video call me every day and remind me to wear a mask.”
Hongjuan Liang, Truck driver
34-year old Hongjuan Liang is the only female truck driver in JD Logistics’ Northwest region Xi’an transfer station fleet. She joined JD in January 2019, and has excelled, becoming a team leader.
Her team of 22 drivers is responsible from transferring goods from JD’s Asia No.1 logistics park in Xi’an to the 60 delivery stations in the South Xi’an area. With COVID-19, e-commerce orders have significantly increased her and her team’s workload. From January 27 until today, Liang hasn’t taken a single day off. She arrives at work at 9 a.m. each morning to start coordinating the team and addressing any issues before setting off at noon in her own truck. When it’s not convenient for her colleagues to get food on the road, she will prepare it at home in advance and bring it to work to share.
Liang majored in nursing and has great admiration for the medical workers on the frontlines during the epidemic. Although she is not in the hospital fighting on the frontline, some of the goods she needs to transfer are medical supplies destined for Hubei province. She expressed that she hopes that during this special period, she and her team can help those who can’t easily get around by bringing convenience to them.
Hong Zeng, Operations manager
29-year old Hong Zeng is operations manager at JD Logistics Qingshan delivery station in Wuhan. From the Spring Festival until today, she hasn’t take a single day off, and is helping to ensure JD’s promise to continue to deliver through the epidemic no matter what.
With the pressure of double the amount of orders combined with road closures, the station is extremely busy. Before the couriers set off, she helps them find and sort packages and put them on their tricycle. When capacity is stretched, she will even make deliveries herself to reduce their burden. “If our couriers are pressed for time, I will deliver to customers via electric bicycle and then rush back to the station as fast as possible,” Zeng said.
The health of the team is top priority, and she makes sure to stress the importance of masks and disinfectant and other anti-epidemic precautions. Recently, she was unable to go back to Jingzhou to celebrate her dad’s birthday. “I just called and wished him a happy birthday,” she explained. “He was understanding. Everyone wants to have a warm family and I’m no exception. But compared with other people, I have two additional families – my station is my small family and JD is my big family,” she added.
Apr 25, 2024|
JD Logistics and MINISO Announce Expanded Partnership to Enhance Logistics Efficiency
JD Logistics (also known as JINGDONG Logistics), a leading global logistics provider, recently announced the expansion of its partnership with MINISO, the renowned household and consumer goods retailer. This collaboration, which began in 2022 with operations in Australia, now extends to MINISO’s network in Malaysia.
JD Logistics’ robust global supply chain infrastructure includes nearly 90 bonded, direct mail, and overseas warehouses across key markets such as the United States, Germany, the Netherlands, France, the United Kingdom, Australia, the Middle East, and Southeast Asia. Committed to replicating its proven supply chain management expertise from China in international markets, JD Logistics provides extensive support to a broad spectrum of clients, including international enterprises and Chinese brands expanding overseas.
MINISO’s diverse product range and rapid restocking requirements, combined with its strategic store locations in bustling commercial areas, present unique logistical challenges. These include critical delivery lead times and the need for off-hours operations to ensure uninterrupted customer experiences. JD Logistics has effectively met these demands through reliable and adaptable warehousing and fulfillment service solutions.
Notably, the trust built with MINISO has led some store managers to entrust their store keys to JD Logistics’ drivers to facilitate smooth and timely deliveries. Among them is JD Logistics driver Nick Yang, responsible for delivering goods to all MINISO stores in Sydney. Yang’s daily schedule involves commuting between JD Logistics’ warehouse and approximately 10 MINISO outlets throughout the city.
Over the next three years, JD Logistics will continue to develop its comprehensive global supply chain logistics network, which integrates overseas warehouses, international transshipment hubs, local distribution networks, and transnational transportation networks.
This partnership is not only a testament to JD Logistics’ proven expertise and global operational capabilities but also underscores the commitment of both companies to foster innovation in supply chain management for retail operations worldwide.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
JD’s Warehouse and Logistics Services Boost Sales of Health Merchants
