AllianzJD Provided Insurance for Over 7 Million Products on First Day of Singles Day Grand Promotion

Posted on by Yuchuan Wang

by Yuchuan Wang

AllianzJD, the joint venture between JD.com and Allianz, the European’s leading insurance firm is providing a series of insurance policies for JD consumers’ purchases during Singles Day. On November 1st, it provided worry-free “return shipping” insurance for 7.27 million products bought by consumers.

AllianzJD, the joint venture between JD.com and Allianz, the European’s leading insurance firm is providing a series of insurance policies for JD consumers’ purchases during Singles Day.

Consumers pay increasing attention to product quality as well as related value-added services. According to AllianzJD, buying insurance that provides full coverage of repairs and replacements has become a trend in developed markets. On November 1st, purchases of “full-warranty” insurances provided by AllianzJD increased 33% on a year-on-year basis.

AllianzJD is also offering 50% discounts on various life insurance products. Users aged between 18-50 can log into AllianzJD’s mini program on WeChat to redeem critical illness insurance free of charge.

From the merchant end, AllianzJD has increased the efficiency of integrating products with insurances by 50%.

Through continuous innovation and optimization of its offerings, AllianzJD is facilitating consumption upgrade as consumers embrace more high quality products and services.

 

(yuchuan.wang@jd.com)

 

Ultra-fast Doorstep Delivery for Packages Large and Small, Thanks to JD Logistics

Posted on by Kelly Dawson

by Kelly Dawson

For many years, residents in northeast China struggled to find fresh vegetables during the long and cold winters. Ahead of the cold weather, it was common to hoard cabbage and other vegetables.

One resident of Mudanjiang, Heilongjiang province, Mr. Zhao, recalled accompanying his father to the market to stock up on piles of cabbage, manually carrying the heavy load from the market and up the stairs of their apartment building.

Now, thanks to JD, Mr. Zhao’s family will never have to make that trip again—but old “hoarding” habits are hard to break. During JD’s Singles Day Grand Promotion (Nov. 1st to Nov. 11th) this year, Mr. Zhao helped his mother buy more than 100 kilograms of cabbage on JD.com.

When the cabbage arrived, the JD courier brought the cabbage directly to the Zhao family home’s doorstep—and then went one step further in helping to place the cabbage on the balcony, where the family has always stored their “winter cabbage”.

Meanwhile, about 1400 kilometers away in Beijing, another customer was also enjoying the benefits of JD’s doorstep delivery. Xiao Jia has three dogs, and making sure they eat well is a top priority. During this year’s Singles Day period, Xiao bought 60 10-kilogram bags of dog food. As always, JD ensured that the heavy delivery was transported directly to Xiao’s doorstep.

As JD continues this year’s Singles Day Grand Promotion, the company’s in-house logistics network has been key to ensuring that customers can enjoy uninterrupted, smooth delivery despite the massive influx of orders. In fact, in some product categories customers can enjoy delivery in only minutes in almost 200 cities across China. One lucky customer received his package six minutes after completing his purchase in the early hours of November 1st.

As a baseline, JD aims to deliver almost all first party orders on the same or next day. During last year’s Singles Day promotion, the company achieved this standard for 92% of orders—and hopes to continue raising the bar.

 

(kellydawson@jd.com)

JD Opens First SEVEN FRESH Supermarket in Wuhan

Posted on by Ling Cao

by Ling Cao

JD announced today that it has opened the first SEVEN FRESH supermarket in Wuhan, providing local customers with a high quality fresh food omnichannel shopping experience.

Lixia Duan, head of SEVEN FRESH supermarkets of JD.com said, “Wuhan is the city of heroes during the epidemic, and is also an essential city for us expanding in the central China region. We want to provide local residents with a convenient and safe shopping experience.”

 

Lixia Duan, head of SEVEN FRESH supermarkets is making a speech during the store opening

Lixia Duan, head of SEVEN FRESH supermarkets is making a speech during the store opening

Located in the lively district of Hongshan amidst a cluster of universities and high-tech companies, the store has an area of 3,400 square meters, featuring a range of brands from all over the world.

Last week before the store’s official opening, a group of customers tested SEVEN FRESH’s App for online orders, which can provide delivery in as fast as 30 minutes. One of the testers was Ms. Chen, who is a young mother. “It’s user-friendly for young moms like me, as it’s not convenient for me to go out often,” she said. “Whether I’m looking for fruits, vegetables, or baby and maternal products, I can find them easily on SEVEN FRESH’s App. More surprisingly, there are also regional food ingredients and dishes like pink lotus roots from Honghu city and chestnut from Luotian county, which is very heart-warming.”

There are also special dishes cooked in store and tailored for Wuhan residents. The menu features a range of delicious food to eat in-store, such as teppanyaki, handmade dumplings, roast duck, as well as many delicious local dishes.

Customers visit SEVEN FRESH supermarket in Wuhan

Customers visit SEVEN FRESH supermarket in Wuhan

SEVEN FRESH always places high priority on safety control. In addition to integrated quality inspection, the new store also maintains a spot check policy to guarantee food safety. In September, five SEVEN FRESH supermarkets across China received FSSC 22000 Food Safety Management System Certification, an internationally-recognized standard for food safety that safeguards public health. JD also applied the same standards for the new store.

Following the opening of the Beijing CBD supermarket, this is the second SEVEN FRESH supermarket opened by JD amid this year’s Singles Day Grand Promotion, enabling customers to enjoy the promotion period not only online, but also offline.

 

(ling.cao@jd.com)

JD and Diageo Partner on Responsible Drinking Efforts in China

Posted on by Ella Kidron

JD.com, China’s largest retailer, and Diageo, the world’s largest international spirits producer, have reached an agreement to partner on promoting responsible drinking and moderate consumption of alcohol in the China market. The announcement was made on Nov. 6th at the third annual China International Import Expo (CIIE) in Shanghai. Mr. Weibiao Gu, General Manager East China for JD Super (JD.com’s online supermarket), and Mr. Mark Edwards, Managing Director of Diageo China, were present for the signing ceremony at the UK Food & Drink Pavilion at CIIE. This initiative is highly aligned with both partners’ commitment to leverage their respective business strengths to bring positive and meaningful impact to society.

Specifically, under the agreement, JD and Diageo agree to jointly advance three initiatives. First, the two partners will jointly collaborate to advance global standards for responsible drinking in conjunction with leading organizations such as the International Alliance for Responsible Drinking (IARD). In addition, JD and Diageo will work together with industry partners in China to advance the development of a code of conduct for responsible sales of alcohol online in China under the principle of self-governance. Finally, the parties will promote DRINKiQ, a responsible drinking education platform, in China, as well as other initiatives and campaigns that jointly advance consumer education and support reduction in alcohol-related harm.

JD, as China’s retail and e-commerce leader in beer, wine and spirits, with over 400 million active customers across the JD.com platform, has already taken steps to promote responsible consumption of alcohol, such as providing clear guidance for safe consumption in the product descriptions on its e-commerce platform. The company will continue to strengthen its efforts in this area.

“We are pleased to further our commitment to consumer safety through this partnership with Diageo and to pioneer efforts for responsible drinking on e-commerce platforms in China,” said Mr. Weibiao Gu, General Manager East China for JD Super (JD.com’s online supermarket). When it comes to the consumption of alcohol, in addition to ensuring product quality, we want to guarantee that consumers have an enjoyable and informed experience. This partnership with Diageo is an important step in that direction.”

Diageo has been a long-term, dedicated advocate of responsible drinking globally. DRINKiQ marks one of its most signature efforts in this area. The interactive platform provides easily digestible information for the public to enable them make more informed decisions when consuming alcohol, and to prevent harmful behavior such as underage drinking, drunk driving and excessive consumption.

“Bringing positive social impact to every market that we operate in is a mission of Diageo.  We are actively advocating for responsible drinking to ensure the well-being of our consumers. Through the partnership with JD, we are confident that we can inspire more Chinese consumers to engage in positive drinking behavior and hopefully we can contribute to Chinese people’s aspirations towards a “better life” by celebrating life, every day, everywhere,” said Mark Edwards, Managing Director of Diageo China.

 

(ella@jd.com)

JD Launches “Imported Supermarket” at CIIE

Posted on by Rachel Liu

by Rachel Liu

JD Worldwide and JD Super, JD’s online supermarket, will launch the “JD Imported Supermarket”, which gathers high-quality imported consumer goods from all over the world, including milk from New Zealand, makeup products from Europe, health care products from Australia and more.

The announcement was made during the third China International Import Expo (CIIE), which is taking place in Shanghai from November 5th to 10th. This year marks the third year for JD to join the event.

In 2019, JD announced on CIIE that it will purchase nearly RMB 400 billion yuan of imported products in the next three years. Though affected by COVID-19 this year, JD will continue to leverage its supply chain in China and overseas to promote imported products to Chinese consumers, and push forward the achievement of the RMB 400-billion-yuan purchase plan.

JD Imported Supermarket

JD’s supply chain and logistics capability will provide a seamless shopping experience for customers who buy imported products. Now JD Logistics has over 110 overseas warehouses, over 10 bonded warehouses and cross-border ports as well as nearly 1,000 transportation routes to ensure fast transportation of imported products. Products from JD Imported Supermarket, the platform on JD.com for imported consumer goods, can be delivered same-or-next day in cities including Beijing, Tianjin, Guangzhou, Chongqing and Zhengzhou. In 2021, JDW will build more warehouses in key cities and improve the delivery speed for customers.

JD Worldwide is also launching its first offline experience pop-up store for imported products in Shanghai during CIIE. In this store, customers can experience the most popular imported products, including on-site wine tasting.

For many Chinese consumers, JD has become the go-to destination when shopping for imported products. During this year’s Singles Day Grand Promotion, JD’s platform for imported products, JD Worldwide, has seen great sales performance. On November 1st, sales on JD Worldwide increased 220% YOY; sales of imported makeup products increased by four times YOY; and sales of imported maternal and baby products increased 280% YOY. JD Worldwide aims to provide over 500,000 types of imported products from over 100 countries during this Singles Day Grand Promotion period.

JD Worldwide is the gateway for many overseas brands to enter the Chinese market. As of May 2020, JD has introduced over 1,000 brands and over 500 third-party stores on the platform, including Nestlé, Abbott and DHC.

Besides helping international brands break into the Chinese market, JD also helps Chinese brands to “go out”. In 2018, JD Central, JD’s joint venture ecommerce platform in Thailand was officially launched. In the past two years, the GMV of JD Central increased 550%. JD Central has established eight warehouses in Thailand, and 95% of direct-sale orders can be delivered same-or-next day. 85% of orders can achieve next-day delivery across the whole country.

Brands who are interested in building their business with JD in China can apply via https://www.jd.hk/cooperation_en or by emailing worldwide@jd.com.

 

(liuchang61@jd.com)

JD Health Deepens Cooperation to Build a “Smart and Healthy Beihai”

Posted on by Vivian Yang

by Vivian Yang

JD Health completed the first stage of the “internet + healthcare” project for Beihai city, Guangxi Zhuang Autonomous Region after a year of collaboration. Titled “Smart and Healthy Beihai”(智慧健康北海), the project has successfully completed seven healthcare informatization projects, which include healthcare cards for local residents, a monitoring and management system for public health, a system for health management in schools, a system for signing up family doctors, a system for village doctors, a system for skilled medical experts, and a system for administrative management.

A joint meeting between JD Health and the Beihai government was held on November 3rd in Beihai during which the two sides reviewed the achievements of the project’s phase one targets and kicked off phase two, which is focused on the comprehensive implementation and upgrading of these systems. The project is scheduled to be completed before July 2021.

“In the next step, we will continue to introduce more mature internet technologies and resources to the city’s healthcare development plan,“ said Lijun Xin, CEO of JD Health.

“Leveraging JD’s strength in AI, big data, digitalized and intelligent supply chain, we will join hands to deepen cooperation to build a ’Smart and Healthy Beihai’,” he added.

 

Cai Jinjun, Mayor of Beihai (center), Lijun Xin, CEO of JD Health (thrid from the left) visit the project exhibition center 

Cai Jinjun, Mayor of Beihai (center), Lijun Xin, CEO of JD Health (thrid from the left) visit the project exhibition center 

Under this cooperation, JD Health and hospitals in Beihai city can integrate their premier medical resources and doctors pool both online and offline, offering more high-quality medical services and easy access to local people.

At the same time, JD Health’s heart center and Beihai People’s Hospital reached an agreement to establish programs to promote the R&D in medical specialties. Starting with the cardiovascular area, Dr. Hu Dayi, director of JD Health’s heart center is invited to join Beihai People’s Hospital to carry out nationwide academic exchange and training on this subject.

Chen Zhiyu, President of Beihai People's Hospital (front row, left) and Hu Dayi, Director of JD Health's heart center (front row, right) on the cooperation signing ceremony 

Chen Zhiyu, President of Beihai People’s Hospital (front row, left) and

Hu Dayi, Director of JD Health’s heart center (front row, right) on the cooperation signing ceremony 

 

(vivian.yang@jd.com)

Lang Lang and Gina Celebrate Singles Day Sales at JD’s Headquarters

Posted on by Yuchuan Wang

by Yuchuan Wang

Today, Lang Lang, together with his wife Gina Redlinger, who is also a celebrated pianist, came to JD’s headquarters to celebrate the Singles Day Grand Promotion as the brand ambassadors of JD Worldwide, JD.com’s e-commerce business for imported products.

JD Worldwide will provide over 500,000 different products from more than 100 countries and regions during the Singles Day period. Consumers in over 100 cities will be able to receive their orders placed from bonded warehouses in only 24 hours. On November 1st, the kick start of JD Worldwide’s grand promotion, sales of the platform surpassed the whole day of last year’s November 1st in just 40 minutes. The first day sales of beauty products increased four times on a year-on-year basis.

“I like to buy beauty products on JD Worldwide,” said Redlinger. “JD Worldwide has rich brand choices and holds an imported products day every month on the 15th.”

“I wish JD Worldwide a bright future and better sales performance,” said Lang Lang.

Lang Lang and Redlinger played the theme song of JD Worldwide in a piano duet during their visit to JD’s headquarters in Beijing. The couple also hosted a livestream show on JD Live.

 

(yuchuan.wang@jd.com)

JD.ID Launches ‘Nearby Shops’ Feature To Back Small Businesses

Posted on by Martin Li

by Martin Li

JD.ID, the e-commerce joint venture of JD in Indonesia, has launched a feature named Nearby Shops on its website and mobile app to support micro-, small- and medium-sized businesses in the country during the ongoing COVID-19 pandemic.

Brand partners and merchants can register their offline stores and location with the help of the feature. Then the system will give exposure to their stores by displaying a list of stores closest to buyers’ locations. Meanwhile, customers can easily find the nearest stores.

“With the Nearby Shops feature, JD.ID aims to provide versatility to loyal customers while delivering a memorable shopping experience with a fresh approach,” said Eyvette Tung, director of offline stores at JD.ID.

Currently, the feature is available for customers in the Jabodetabek region with Gojek providing on-demand logistics services.

“In the future, JD.ID will work with more partners to present a wider, higher quality and more original products range with a larger coverage area and reliable, fast and accurate delivery services,” said Tung.

The feature can also help customers in the region to quickly spot eight JD Hubs– JD’s offline retail store chain for daily necessities.

 

(bjlihao3@jd.com)