JD Is Important Window For Indonesian Brands To Enter China

by Martin Li

The sales of Indonesian hair product brand Miranda on the e-commerce platform of JD on the first day of the Singles’ Day shopping festival in China jumped over 35 times, compared with June 1st , which was the start of 618 Grand Promotion.

It took less than half a year for Miranda to achieve such growth in China with the help of JD.

The brand started cooperating with JD in mid-May to enter the Chinese market, making JD its exclusive seller.

Similarly, well-known Indonesian latex pillow brand Dunlopillo, which started selling its products on JD in mid-July, also experienced a boost. Its sales on November 1st grew over 33 times, compared with average daily sales in October.

Miranda and Dunlopillo are two of the twelve Indonesian brands in the Indonesian product flagship store on JD, which is run by JD.ID, the e-commerce joint venture of JD in Indonesia. The store is committed to introducing quality Indonesian products to Chinese consumers and raising brands’ profile.

The other brands are ELLIPS, Luwak White Koffie, Heavenly Blush, Dewi Sri Spa, Rudy Hadisuwarno Cometics, Poal Coffee, Sari Ayu, L-men and NEO D’PILLO,covering the food, health, personal care and cosmetics categories.

 JD's "Life Channel" team is trained to handle mental health crises.

Li Miao, who is in charge of  the Indonesian flagship store on JD.

“With the strong platform of JD as the largest retailer in China, the Indonesian store has become an important window for Indonesian brands and products to enter China. By cooperating with brands in cross-border trade, we can learn what products fits the Chinese market best, and at what price, then we can better serve consumers,” said Li Miao, who is in charge of the store.

During the ongoing Singles’ Day shopping festival, JD will support Indonesian brands by means of flash sales campaigns, livestream and promotion on social media.

 

(bjlihao3@jd.com)

 

 

 

Media Information about JD Health

Everything You Need to Know about JD Health

https://jdcorporateblog.com/everything-you-need-to-know-about-jd-health/ 

JD Health is the healthcare subsidiary of JD.com. It was launched in 2017, started independent operation in May 2019 and filed to list in Hong Kong in September 2020. Led by Lijun Xin, CEO of JD Health, its current business scope covers medical and health e-commerce, internet-based medical service, intelligent hospital solutions, and consumer healthcare services. Read more.

 

Who’s JD – China’s Largest Retailer Is Also Technology Services Provider

https://jdcorporateblog.com/who-is-jd-com-2/

Today, JD defines itself as a technology and services company with supply chain at its core. But what does that actually mean? There are many examples of this throughout the JD business. JD’s mature and commercially scalable Level-4 (L4) autonomous delivery robots in Changshu, Jiangsu province, is one example of JD’s comprehensive capabilities, from hardware, to software, to real-world application. Read more.

 

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B-roll of JD.com

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B roll of JD.com

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2020 JD Literature Awards Winners Announced

by Vivian Yang

The winners of the 2020 JD Literature Awards were announced on October 31st. The awards ceremony was livestreamed on JD.com, which also marks the closing of the JD Literary Festival jointly organized by JD.com, xinhuanet, BTV (the satellite channel of Beijing Television Station) and China Arts News(中国艺术报, the newspaper run by the Ministry of Culture and Tourism).

Organizers of 2020 JD Literary Festival

Organizers of 2020 JD Literary Festival

Since the founding of JD.com, it is Richard Liu, the chairman and CEO, strongly advocated to add books as an important category at JD.com. As of now, JD has become one of the most attractive platforms of books for Chinese readers.

The festival kicked off on August 31st and consisted of several stages including works collection, expert reviews and public voting over the past two months.

Winners of the 2020 JD Literature Awards in the five categories are:

  • Annual International Literature Award: Babel Tower, by A.S.Byatt
  • Annual Children Literature Award: A Summer with Pigeons (有鸽子的夏天), by Liu Haiqi
  • Annual Science Fiction Award: Memory Deviation (记忆偏离),by Wu Chu
  • Annual Literature IP Award: Joy of Life (庆余年), by Mao Ni
  • Annual Chinese Literature Award: The Records in Yunzhong Village (云中记) by A Lai

Mo Yan (莫言), winner of Nobel Prize in Literature; Xu Zechen (徐则臣) and Mai Jia (麦家), winners of China’s Mao Dun Literature Prize(Chinese highest award for novels); Gao Hongbo (高洪波), vice chairman of the Chinese Writers Association, and more were invited as book recommenders for this year’s event.

Mo Yan and other writers shared their thoughts on literature at the ceremony

Mo Yan and other writers shared their thoughts on literature at the ceremony

The year 2020 marks the 10th anniversary of JD Books. “It is both JD’s passion and mission to hold the literary festival,” said Lei Xu, CEO of JD Retail on the ceremony. “This is also consistent with our company’s original intention which is to do things of more values for society. The literary festival does not only bring more good books to the readers, but also helps to promote excellent knowledge and culture.”

In the past 10 years, JD Book keeps on promoting China’s books and reading ecosystem. The platform offers millions of authentic books at low prices. In addition to its self-operated book sales channel, the platform also supports about 2,000 third-party book merchants and more than 100,000 book recommendation alliances. Nowadays, JD Book has grown into China’s only comprehensive reading platform that provides paperback books, e-books, audiobooks, reading hardware and software, as well as knowledge services.

Lei Xu, CEO of JD Retails (Center)

Lei Xu, CEO of JD Retails (Center)

In addition to the literature heavyweights, the ceremony also invited several well-known individuals as the reading guides who lead people into the stories of the awarded books, including China’s Go Champion Ke Jie (柯洁), table tennis Grand Slam player Zhang Jike (张继科), favorable CCTV anchors Chen Duo (陈铎) and Ju Ping (鞠萍), and the actor of the popular TV series Joy of Life Liu Duanduan (刘端端).

In addition to the literature heavyweights, the ceremony also invited several well-known individuals

 

(vivian.yang@jd.com)

 

JD Sees 85.5% Growth during Pre-Sales

by Ella Kidron

O&O Consulting, a monitoring and research institution specializing in e-commerce big data released a pre-sales report on Singles Day covering the whole Chinese market from October 21st to 28th. According to the data, nearly 140 million items were sold during the pre-sales period, an increase of over 42.3% from the same period last year, of which JD’s figure increased by 85.5%.

The report highlights JD’s focus on quality-driven pre-sales, as opposed to a pure focus on price. It cites the fact that goods worth more than RMB 1,000 yuan accounted for 48.3% of JD’s pre-sales.

Furthermore, “rigid demand” categories have continued to shine on the platform. Pre-sales of medicine and health care on JD increased by 378% YOY, while home furnishings increased by 79.3%. One of the reasons cited for the increase is people’s yearning for a sense of security and stability after a very tumultuous start to 2020. During the pre-sales, home appliances, computer and office supplies, maternal and child, medical and health care and other categories saw growth of over 100% YOY, indicating that after the epidemic consumer demand to “settle down” has become more important.

Separately, according to JD’s own big data, from October 21st-29th advanced orders for health equipment, Chinese and western medicine, and traditional nourishment on JD’s platform increased more than 10 times compared with the same period last year. Orders for fitness and exercise equipment increased more than three times, while health-conscious small home appliances increased four times YOY.

In terms of key sub-categories such as computers, electrical appliances and home furnishing, JD’s pre-sale volume of mid and high-end goods exceeded peers, especially in the home decoration category. JD has been able to win the trust of consumers in this category through strict quality control, fast logistics, and special service.

O&O data finds that consumers have a tendency to turn to JD for purchases in the durable consumer categories such as large household appliances, computers, and household appliances, with the platform making up 62.7%, 82.6% and 82.7% of pre-orders respectively by category.

The report points out that the consumption upgrade from a quality perspective has helped drive the rapid recovery of the consumer economy. However, while the National Holiday and Mid-Autumn Festival in October contributed to the recovery of consumption, there is still improvement to be made. Therefore, the Singles Day shopping festival this year has taken on a new significance in terms of its role in continuing to boost the economy. JD has launched a series of measures to ensure consumers a quality-driven, convenient and enjoyable Singles Day.

 

(ella@jd.com)

 

JD Helps Elderly People Enjoy More E-commerce Benefits

by Rachel Liu

The JD Home Appliance Flagship store in Deyang, Sichuan province launched a service area specifically for elderly people to help them learn to use electronics products, making their lives easier and providing more convenience for their shopping experience.

Internet-based services that make life more convenient pose some challenges for elderly who are not used to the technology. According to Mengkang Wu, head of the JD Home Appliance flagship store in Deyang, over 6% of customers visiting the store are over 60 years old, and the percentage will be higher during Singles Day. The staff in the service area will recommend easy-to-operate products for elderly consumers. After customers bought products, the staff would show them how to use the products, and leave their phone number in case they need help at a later time. The store also provides free services to encourage elderly customers to try the products in store, such as provide free clothes steaming services using the steamers in store.

“I feel like I am too old to keep up the trends,” an elderly customer in the store said. “Now in China, every payment is made through mobile phone. Hospital appointments are usually made by young people through phone too. It’s also hard for us to get taxis on the streets because most taxis have already been booked online. The service area that JD has launched is very helpful for me. My kids are all working in other cities, so I always come here to ask the staff for help.”

The service area that JD has launched is very helpful for me.

The service is designed for elderly down to the last detail. For example, name tags of staff are extra-large, and staff are instructed to speak louder and adjust the font size on their phone screens. The store also has cooking classes, a massage  area and a movie area, which has attracted many elderly people to spend their free time there.

“JD has an omnichannel business ecosystem, so we also need to provide the best experience for all customers offline. We have the responsibility to help elderly people solve their problems and enjoy their lives,” said Wu.

JD’s customer service team is also making efforts to optimize the service for elderly people. Feng Zhou, a JD customer service employee recently helped over 500 elderly villagers apply for medicine subsidies.

Suibin is a poor village in Heilongjiang province, and most of the young people have left the village to work in cities, leaving elderly people who don’t know how to use mobile phones  shopping online. A village official in Suibin learned about JD Health’s project to provide over RMB 1000 yuan of subsidies to purchase medicine, and asked for Zhou to help the over 500 elderly people apply for the subsidy – a task he completed in the span of four days. “The project can help the elderly people save RMB 1000 yuan every year, and they can use the money to buy more clothes and nutritious food. I am glad to be able to make my contribution on the project,” said Zhou.

In the future, JD will continue to optimized the service for elderly customers and streamline the process for after-sale service.

 

(liuchang61@jd.com)

Posted in ESG

JD Shares Insights with Executives during HP and SAP-Hosted Event

by Ella Kidron

JD participated in an event hosted by HP and SAP on the China opportunity titled, “A New Era for Globalization – The China Wave” on October 28th. The event, which was held virtually, gathered nearly 50 technology executives from Fortune 500 companies based in the Nordic region (Sweden, Denmark, Finland, and Norway).

Christina Boutrup, renowned author and journalist, gave the opening presentation, focusing on the “Chinese tech revolution.” “We tend to underestimate China and Chinese companies,” she said. She explained that not only are Chinese companies developing leading innovation in areas like 5G, AI, solar, electric cars and more, but also that China’s technology-driven approach to COVID-19 control – such as the apps for people’s health codes based on previous destinations traveled and temperature sensors. In her talk, Boutrup mentioned that companies like JD are paving the way in Consumer-to-Manufacturer (C2M) and omnichannel, among other areas. Last year Boutrup published The Great Tech Revolution, a book focused on Chinese innovation, in both English and Danish. JD was featured in the book. Following the event, Boutrup also posted on her LinkedIn, writing “the future is happening right now – in China!”

Christina Boutrup’s LinkedIn post

Christina Boutrup’s LinkedIn post

JD shared on how, in addition to its eight consecutive-year commitment to keep delivering during Chinese New Year, agility, as well as technology played a key role in its support of the fight against COVID-19. From January 20th to February 28th, JD supplied 220 million food items weighing 290,000 tons. JD Health’s online medical consultations platform handled over 10 million requests during the epidemic period. Additionally, the company deployed autonomous delivery robots for contactless delivery in Wuhan. ‘Da Bai’, the robot that was used to make deliveries to key hospitals was made part of the National Museum’s exhibition on the fight against the virus.

Participants were curious about JD’s C2M model. As people are demanding more health-related appliances following the outbreak, JD has worked with several leading home appliances brands to create products that address this need. JD and LG alone have developed seven C2M refrigerators and washing machines in just two months.

 

(ella@jd.com)

 

 

JD Logistics Announces to Recruit 15,000 Logistics Employees

by Yuchuan Wang

JD Logistics will recruit 15,000 logistics employees including couriers, warehouse managers, sorters and drivers to guarantee fast fulfillment when its business is growing rapidly. The announcement was made ahead of the annual peak sales season Singles Day.

The company is now operating more than 750 warehouses nationwide and can deliver parcels same- or next-day in more than 200 cities.

JD also expects the addition of logistics employees can guarantee the fast delivery during the upcoming peak sales season including 11.11 (Singles Day) and 12.12 promotions. During this year’s Singles Day promotion, JD will sell over 200 million products with 50% discounts and more than 300 million new items will be launched through JD’s platform.

JD is one of the few companies that pays the full social insurance and housing fund benefits to frontline logistics employees. The company’s “housing plan” fund has enabled over 800 couriers buy properties.

 

(yuchuan.wang@jd.com)

JD and Shanghai Municipal Government to Issue RMB 2B Yuan Coupons

by Robin Luo

JD has joined hands with Shanghai’s municipal government to issue coupons worth RMB 2 billion yuan for local consumers during this year’s Singles Day Grand Promotion.

Consumers can enjoy discounts on JD using these coupons together with subsidies and coupons previously issued by JD. As China International Import Expo is around the corner, JD’s Singles Day promotion aims to boost strong and resilient consumption growth in Shanghai.

Starting from Nov. 3rd, consumers who purchase the designated products, such as cellphones, smart home appliances and digital products on JD can enjoy price cuts as high as RMB 400 yuan thanks to the coupons. It is expected to benefit tens of millions of Shanghai residents. The coupons will be issued on Nov. 3rd  and Nov. 9th.

This year, during the Singles Day, JD will offer over 200 million products at 50% discounts, and over 300 million new products to Chinese consumers.

 

(press@jd.com)