Other supplies and 200,000 RMB worth of masks in an hour

JD Helps Brick-and-Mortar Stores Resume Business Online

Posted on Feb 20, 2020Sep 26, 2022 by Hui Zhang

by Hui Zhang

Since Feb.10^th, JD has already successfully helped 2,096 shopping assistants from brick and mortar stores move online during the coronavirus. Sales reached nearly RMB 10 million in just 7 days.

The Spring Festival is supposed to be the ‘prime time’ of the year for the clothing industry. Sales from the end of January to the end of February usually account for about 10%-15% of yearly sales, according to industry insiders. With nearly all clothing stores closed during the period to avoid cross-infection, JD applied its technology capabilities, such as big data, to help stores go online via the WeChat mini program platform.

Yanan, is a shop assistant at Fuana, a brick-and-mortar store selling home textiles in Zhengzhou city, Henan province. She has two years of experience working in brick-and-mortar stores. When the coronavirus hit and many stores temporarily closed, Yanan was unable to go to work, and turned to JD.com’s social e-commerce solution where she can select and recommend different items of clothing to consumers at home and make some money. Yanan is just one example.

Through the cloud store, shop assistants can share and sell products with their target consumers online, helping offline stores to reduce their losses. Consumers are also encouraged to share their favorite and high-quality products with their friends to earn commissions from the sales. Store owners can also check the performance of their shop assistants through big data provided by JD, so as to better reward them.

JD’s cloud store solution has helped many brands, even before the coronavirus outbreak. SEPTWOLVES, a popular Chinese menswear brand, tested the business model during the Singles Day (November 11^th) shopping festival period. The store has since helped SEPTWOLVES achieve a 10% increase in sales across its 400 stores in China. With the coronavirus, JD updated its cloud store system, and SEPTWOLVES reopened the store to resume business. Daily sales of the cloud store exceeded 100,000 RMB just a few days after the store opening, according to SEPTWOLVES’ operations manager.

“We set up a special project team during the Spring Festival this year help brick-and-mortar stores launch cloud stores via our mini program to help them reduce losses due to the coronavirus outbreak. We’ve set a new record by helping SEPTWOLVES launch a cloud store within only three days,” said Jiarui Liu, head of the cloud store project at JD.com.

To date, JD has helped 128 brands launch cloud stores, and has helped 13,485 shopping guides go online since last year, with nearly a hundred more brands preparing to open stores on the platform soon.

(zhanghui36@jd.com)

Beijing Leader Encourages JD.com to Continue Its Virus-Fighting Efforts

Posted on Feb 20, 2020Sep 8, 2022 by Yuchuan Wang

by Martin Li

Beijing Party chief, Cai Qi, encouraged JD.com to continue its efforts in fighting coronavirus during his inspection of the company’s headquarters in Yizhuang, Beijing, on Feb.18.

“JD.com is a well-known e-commerce and high tech enterprise. The company has been playing an active role in fighting the virus through its continuous delivery and smart technologies,” said Cai, who was accompanied by JD.com Chairman and CEO, Richard Liu.

Cai encouraged the company to continue to take full advantage of its strengths in logistics, warehousing and technology to ensure delivery of medical supplies and daily necessities.

Cai also praised the company’s protective measures for employees in the office.

JD.com had allocated almost RMB one billion to the course of fighting the epidemic as of Feb.13. In another effort, the company has announced subsidies exceeding RMB 200 million to 250,000 merchants on its platform. The subsidies include commission reduction and support in finance, logistics and technology.

(bjlihao3@jd.com)

JD Super Donates Personal Care Products to Female Medical Staff in Wuhan

Posted on Feb 20, 2020Sep 26, 2022 by Hui Zhang

by Rachel Liu

On February 14^th, JD Super, JD’s online supermarket, donated 2,000 sets of feminine care products and nearly 630,000 adult diapers to hospitals through JD Logistics, including the Wuhan Wuchang Hospital, Wuhan Ninth Hospital and Wuhan Hankou Hospital.

Feminine care products are heavily needed now at the frontline. It has been reported that there are over 100,000 female workers as frontline staff in Hubei province. Responding to this need, JD Super immediately checked the inventory of feminine care products in Wuhan warehouses and chose to donate Whisper Koala overnight pads and Always Infinity pads to meet this need.

“We immediately reached out to brand partners and took inventory of the needs of the hospitals and frontline workers to offer timely help,” said Xiaofeng Qian, Sales Manager of Self Care Products, JD FMCG (Fast Moving Consumer Goods).

Besides feminine care products, JD Super also worked with brands such as Elderjoy and yiBaShou to donate adult diapers to frontline workers to help them with their personal care problems as they wear protective medical suits.

A doctor at one of the hospitals in Wuhan said: “The protective suits can only be worn once, and we don’t have enough of them. To save resources we have to try not to use the restroom once we put on the suits. The adult diapers can really help us during this hard time.”

(liuchang61@jd.com)

JD Transports Overseas Relief Supplies to Wuhan

Posted on Feb 19, 2020Oct 1, 2021 by Ling Cao

by Ling Cao

During the coronavirus outbreak, JD in cooperation with its partners, such as Cosco Shipping, has helped institutions from the UK, US, and Indonesia transport donations to hospitals in Wuhan.

JD Logistics, which operates an in-house nationwide logistics network covering 99% of the population, has been critical in helping international organizations such as the North American E-Commerce Logistics Association, University of Southern California Beijing Alumni Association, Sino-Hellenic Investors’ Confederation and the Canada Hubei Chamber of Commerce in Quebec, Canada, among others, transport three millions masks, 300,000 sets of medical protective clothing, and 100,000 pairs of protective goggles to Wuhan and the surrounding areas via local delivery in China.

1,800 sets of medical protective clothing, nearly 8,500 pairs of gloves and 70 pairs of goggles from the UK to Wuhan in less than three days

It took less than three days for JD to deliver 1,800 sets of medical protective clothing, nearly 8,500 pairs of gloves and 70 pairs of goggles from the UK to Wuhan. The company’s free support made possible the delivery of this aid, organized by a UK task force made up of several different universities’ student groups and alumni associations, including the Cambridge Chinese Students’ Association (CCSA), the Oxford CSA, the Peking University Alumni Association, and the Huazhong University of Science and Technology (HUST) Alumni Association.

JD is also helping US organizations deliver over 500,000 masks and 11,000 sets of medical protective clothing from the US to Wuhan. Divided into three shipments, the first donation is already on the way from Los Angeles to Wuhan Union Hospital. The remainder of the donation will set off soon from the US and Mexico, also destined for hospitals in Wuhan.

With JD’s support, 60,000 3M masks have been transported from Indonesia to Wuhan. They were shipped by air and then traveled via rail and road from Jakarta, Indonesia to customs in Guangzhou, before reaching Wuhan.

International business shippings often face challenges related to reliable transportation and customs clearance. JD and its partners have helped businesses to facilitate customs clearance, and to ensure that once donations reach China, they make it to hospitals in Wuhan in good condition and as quickly as possible. Yulei Liu, head of Faxin delivery station at Beijing nearest to the airport, said, “Goods that can be shipped by air are shipped by air to ensure that they can get to Wuhan as fast as possible. We’re all in this fight together.”

While keeping both aid and other goods flowing to Hubei and the rest of China, JD has also instituted several measures to support importing merchants during the coronavirus period. This includes subsidies and giving priority to shipments from high demand export centers in Australia, the US, Canada, Japan, South Korea, Germany, and the UK. Shipments from merchants using JD’s integrated bonded warehouse and delivery service are receiving priority fulfillment. To ensure that merchants without reliable delivery options can also access its services, JD has also opened an expedited sign up process.

(ling.cao@jd.com)

JD.com Launches Smart Body Temperature Screening System

Posted on Feb 19, 2020Oct 18, 2022 by Yuchuan Wang

by Yuchuan Wang

JD.com, China’s largest retailer, has launched a smart body temperature screening system to help increase public transport efficiency during the large inflow of people returning to work in public places after working remotely due to the COVID-19 breakout. Providing efficiency at scale, the system has been rolled out in 10 cities across China to date, including Beijing and Tianjin.

The system employs technology to quickly screen people with abnormal body temperatures in densely populated places, such as airports, train stations, office buildings, parks and shopping malls, providing epidemic prevention solutions at a critical time.

Smart Body Temperature Screening System Applied at JD.com HQ in Beijing, China

The smart body temperature screening system is based on JD Cloud & AI’s technology, equipped with an infrared sensor which will detect the body temperature of a moving group of people in real-time. Its measurement range is 30 °C to 45 °C, with an accuracy within ±0.3 ℃. When high body temperature is detected, an alarm warning will be provided.

Compared with traditional manual temperature checks, the system enables a highly efficient working procedure and solves the problem of frustrating congestion while queuing. It also quickly locates people who have a fever to enable further assessments in an effort to contain contagion.

Interface of JD’s Smart Body Temperature Screening System

The system also provides daily analytics and real-time statistics of the people passing through checks to help generate further useful insight leading to prevention such as potential infected people.

Since the outbreak of COVID-19 in China, JD Cloud & AI has launched a series of technology products and services for the public and individuals to use including an emergency resources information platform, a smart epidemic assistant, a cloud video conference service, and online classroom services to support access to information and education during this time.

(yuchuan.wang@jd.com)

Timeline: JD’s Fight Against the Coronavirus

Posted on Feb 18, 2020Oct 14, 2022 by Yuchuan Wang

Late December

Realizing the impact of the epidemic early on, JD provided 70,000 masks to protect its employees based in Wuhan.

Jan 21

JD officially launched its special “epidemic campaign” to fight the coronavirus.
JD Logistics received an urgent request from medical manufacturer, Yichang, in Hubei province, for oseltamivir phosphate, a prescription drug used to prevent and treat influenza, began to allocate resources meet the request. JD Logistics also furthered its protective measures for frontline employees.

Jan 22

JD announced that it would ensure enough supply of protection equipment such as masks and will not raise prices. JD also worked together with key brands to accelerate production of these items. From January 19-22, JD supplied over 126 million masks, 310,000 bottles of disinfectants and 1 million bottles of liquid soap to customers.
JD Logistics began prioritize delivery for designated orders by medical institutions.

Jan 24

JD announced to donate 100 million masks and 60,000 other items, including medicine and medical supplies, to Hubei Charity Federation. JD also confirmed to donate 80,000 masks to hospitals in Wuhan.

Jan 25

JD Logistics opened a special channel for relief materials across the country to assist Wuhan.

Jan 26

JD Foundation became the first Internet partner of China Charity Federation and co-initiated two donation campaigns for supporting coronavirus aid targeting Wuhan communities.
JD cooperated with over 2,000 respiratory physicians and infectious disease specialists to offer free online consultation and hotline service for people who need psychological support.

Jan 28

All of the donations from JD, including 100 million masks, and 60,000 other items, including medicine and medical supplies donated to Hubei Charity Federation and 80,000 masks donated to hospitals in Wuhan arrived in Hubei.

Jan 29

JD Cloud & AI launched a number of free products and services including an emergency resources information platform, a smart epidemic assistant, a cloud video conference service, and online classroom services, to support access to information and education during the coronavirus period.

Jan 30

JD Digits provided free “COVID-19” insurance for medical staff and JD’s couriers on the frontlines and their families. The insurance will provide RMB 300,000 per person and a maximum of RMB 1 million for per family whose member(s) dies or is completely disabled as a result of the coronavirus. At present, 105,000 eligible people have received the insurance.
JD Logistics transported a large amount of building materials to Huoshenshan Hospital.

Jan 31

JD Cloud & AI Launched remote family doctor and remote work services.

Feb 1

Since February 1, in order to help prevent and control the epidemic, JD Digits helped build the “Epidemic Population Analysis System” based on its intelligent city operation system. The system uses big data and artificial intelligence to judge the divisions of high-risk groups for infection.
JD Digits also launched several intelligent epidemic prevention products for communities such as a calling robot, an epidemic inquiry robot and a questionnaire-mini program.

Feb 2

JD.com announced 11 subsidy support measures for the 250,000 merchants on its platform, especially those from Hubei.
Sparing no efforts to ensure supply of Chinese consumers’ daily necessities, from January 24^th to February 2^nd, JD.com sold 18,900 tons of rice, flour & grain; 5.9 million liters of cooking oil; 1.8 million bottles of disinfectant solution; and 3 million bottles of liquid soap.
JD Logistics successfully helped transport 100 Oxygen machines donated by Dr. Nanshan Zhong, who is known as a hero of the 2003 fight against SARS, and his foundation, to Wuhan Hankou Hospital.

Feb 3

AllianzJD helped upgrade coronavirus-related insurance for all JD couriers, with a total amount guaranteed of over RMB 46 billion.
JD.com, together with over 250,000 merchants vow to continuously control product prices, guarantee orders on the platform and remove merchants to raise intentionally raise prices (and never work with them again).

Feb 5

JD Cloud & AI launched products including an AI public service platform, an epidemic information platform and a citizen epidemic reporting system.
JD’s 7FRESH launched a talent sharing plan. Under the plan, 7FRESH will hire short-term staff from restaurants, hotels, cinemas and other retail establishments that are temporarily closed due to the coronavirus. 7FRESH received demands from more than 10 different enterprises on the day of the launch.

Feb 6

JD Fresh launched a catering industry alliance to encourage production of ready-to-cook fast food and omnichannel sales. More than 100 catering enterprises have joined the alliance.
JD Health started providing free online consultation covering all of its categories.
JD completed its first smart delivery by robot in Wuhan. The robot traveled from JD’s delivery station to Wuhan No.9 People’s Hospital to make the delivery.

Feb 7

JD Digits launched a smart information platform for virus inspection and assistance request for residential communities.
JD Health launched a one-stop online service for further consultation, prescription renewal, medicine purchase and delivery.
JD started drone delivery in Baiyangdian, Hebei Province.

Feb 8

JD.com, along with JD-backed Dada Group jointly announced to recruit more than 35,000 jobs to minimize the impact of the epidemic on employment in the short term.
JD.com announced committing an extra 100 million yuan to subsidize merchants which use the company’s warehousing and delivery service.

Feb 10

JD Health launched a new platform to help patients with chronic diseases maintain their drug supply during the coronavirus. In the first 24 hours, the platform received nearly 5,000 requests and the number keeps rising.
JD Fresh announced the launch of the “National Fresh Produce Green Channel” to help farmers who are seeking a sales channel for their products due to the coronavirus outbreak.
JD Logistics launched ten more contactless methods to facilitate customers sending and receiving packages.

Feb 11

JD.com announced a plan to hire thousands of part-time customer service representatives during the month of February.
JD launches initiative for enterprises “returning to work”. The initiative will help enterprises in production materials supply and digital solutions (including remote working solutions), and also provide special support for small to medium- sized enterprises. The platform is now open to enterprises free of charge and links them to over 30,000 JD partners.
JD International announced to support cross border merchants in operations and logistics.

Feb 12

JD.com announced that it is building a supply chain management platform for the Hubei provincial government
JD.com announced special support for merchants, KoLs and multi-channel networks (MCNs, KoL agencies) doing live streaming e-commerce to better support the rising demand for online shopping. JD Live also upgraded its “Online Product Launch Conference,” enabling merchants to gain access to JD’s massive marketing resources and tools.

Feb 13

JD.com allocates nearly RMB 1 billion in fighting against COVID-19.
JD has supplied a total of 1.2 million daily necessities, including rice, flour, cooking oil, meat, eggs, vegetables and milk, weighing a total of over 160,000 tons. 30 million medical emergency items, weighing nearly 10,000 tons have been transported.
JD launches “Mobile Fresh Basket” program to deliver fresh produce directly from markets to residential compounds, and it can cover more than 100,000 families in Hubei province in one week.
From January 20 to February 13, JD supplied 71,500 tons of rice, flour and grain, 27.25 million liters of cooking oil, 40 million bags of instant noodles, over 50,000 tons of fresh produce, 3 million cans of baby formula, 400 million pieces of diapers, 5.88 million bottles of liquid soap, 3.61 million bottles of disinfectant and 1.59 million packs of wet wipes. Since launching its free online medical consultation service, JD Health has served more than 2 million users.

JD.com allocates nearly RMB 1 billion in fighting against COVID-19

Posted on Feb 18, 2020Oct 18, 2022 by Tracy Yang

By Tracy Yang

JD.com has participated in the fight against COVID-19 for almost 30 days. To date, JD.com has allocated nearly RMB 1 billion in this effort. JD Logistics has transported 30 million emergency medical supplies, weighing a total of nearly 10,000 tons. During the epidemic period, JD.com has already provided a total of 120 million individual food items, covering rice, flour, noodles, cooking oil, meat, eggs, vegetables, milk and other daily necessities, weighing over 160,000 tons, to consumers across the country.

In the past 30 days, JD.com shared its core capabilities in supply chain, logistics, technology, service and more to provide rapid aid in the COVID-19 fight, to ensure consumers’ daily needs are met, and to support the economy and employment.

JD.com also launched several measures to support its merchants as well as restaurants and SMEs across China. JD.com, along with JD-backed Dada Group jointly announced to provide more than 35,000 jobs to minimize the impact of the epidemic on employment in the short term.

(tracy.yang@jd.com)

In-depth Report: JD Brings Healthcare into the Digital Age

Posted on Feb 18, 2020Nov 30, 2022 by Hui Zhang

By Hui Zhang

Since the outbreak of coronavirus, JD’s Internet Hospital has taken full advantage of its capabilities, and is continuously innovating amid the novel coronavirus outbreak to meet patients and consumers’ unmet demands. As early as January 26^th, JD Health launched a free online consultation platform within its internet hospital for people who suffer from symptoms such as cough, fever, fatigue, and diarrhea and wish to consult a physician.

Starting on February 6^th, JD Health expanded the scope of its free 24/7 online consultation to include all diseases. The clinical departments involved address not only the epidemic-related respiratory, infectious and psychology departments, but also cardiology, endocrinology and pediatrics, amongst others. The services are available to all people across the country with access to the Internet. This helps reduce the risk of cross-infection, and provide timely and convenient consultation services for a large number of patients who can’t go to hospitals for treatment. Meanwhile, it can also help relieve the pressure on hospitals.

Free online consultation platform

Imbalance of Medical Resources

The four years of constant and countless trips of more than 100 kilometers between the cities of Zhangzhou and Xiamen in southeast China’s Fujian province exhausted Ms. Wu Yan, and cost her huge sums. Having contracted the chronic skin condition vitiligo six years ago, despite the hardship, Wu had little choice in the matter: she lives in a remote village in Zhangzhou, and there was no hospital nearby qualified to treat her illness.

Even after years of treatment, Wu did not see any improvement in her condition, and in fact, began to experience some very serious side effects from taking the drugs recommended by her local hospital, including facial edema. Wu’s friends recommended she try certain medicines, but she found it was not easy to buy those drugs locally.

Sadly, cases like Wu’s are commonplace outside the big cities in China. The greatest challenge faced by China’s health care system is the imbalanced distribution of medical resources – a huge number of people like Wu live in remote areas of the country where proper medical care is in dire shortage.

Chinese hospitals are classified into three-tiers: hospitals with over 500 beds are classed as Tier 3, providing the top level of care; Tier 2 hospitals are medium-sized city or county institutions; and Tier 1 institutions are township hospitals. Most people in China consider only “Tier-3” hospitals as being able to provide high quality medical care. But there are only 1,442 Tier-3 hospitals in total across the country – most of which are located in China’s big cities. As a result, the scarcity in medical resources is felt most acutely by those living in rural areas, and patients from these communities regularly complain about the difficulty they have in obtaining proper treatment.

30,000 Doctors Go Online

“Internet hospitals”, which integrate virtual consultation with physical examinations, represent a new way to tackle the aforementioned problem. JD Health, a subsidiary of JD.com, is one of the players taking advantage of its e-commerce platform and technology in the rollout of this model. It has attracted over 30,000 doctors from 32 provinces and regions from all over the country to join JD’s internet hospital, providing patients with professional medical consultation services that were previously difficult for them to access. 62% of JD Health’s doctors come from Tier-3 hospitals, and 90% of patients who choose quick online medical inquiry service can get answers within three minutes.

JD Health’s full-time physician

Wu is one of the patients who has benefited from JD’s internet hospital. Using JD’s Internet Hospital platform, she and her family found Dr. Xiaoyan Wang, a dermatologist at Beijing Tiantan Hospital. Dr. Wang has served a large number of patients online, and received a high number of positive reviews. Wu uploaded her medical records onto the JD Internet Hospital platform, and Dr. Wang gave Wu a treatment plan that was more suitable than her previous one. Wu’s condition has improved significantly after a year of treatment, and all her side effects have disappeared.

“I’ve worked with JD’s internet hospital for nearly two years, and have served almost 3,000 patients,” said Dr. Wang. “Vitiligo is a chronic disease which is easy to diagnose, but difficult to cure. I’m delighted to see Ms. Wu’s condition has improved after a year of treatment, and we will continue to strive for further improvements.”

“Dr. Wang has been helping me for more than a year, and she is always very patient in answering my questions. I appreciate the professionalism of Doctor Wang’s consultation and treatment – she has given me confidence,” said Wu.

Wu is just one patient to benefit from the professionalism and convenience promised by JD’s Internet Hospital. JD’s Internet Hospital currently offers a variety of medical services including appointment booking; visual, phone or text consultation; post-diagnosis health management; vaccine reservation; health education and more.

Free Consultation & Measures Against the Coronavirus

JD Health convenes more than tens of thousands of expert physicians who offer a wide range of medical consultation services on its internet hospital platform, and there are nearly 200 top physicians employed as full time staff. Since JD Health launched the free consultation service on January 26^th, the online consultation platform has made more than two million consultations. The average daily consultation volume of the platform has reached 100,000 since then. During peak times, the free consultation service is able to serve tens of thousands of patients within an hour. Nearly 60% of all free consultation requests are received and handled by respiratory physicians.

In addition to free online consultation, since January 26^th, JD Health has offered a free hotline service for people who need psychological support, especially front-line medical staff working in a highly-intense and high-stress environment. Since the outbreak of the coronavirus, JD Health has ensured drug supply and promised not to increase prices during this period thanks to its direct cooperation with a large number of well-known pharmaceutical companies at home and abroad. In addition, JD’s unparalleled logistics speed and qualified pharmaceutical team also make it possible for consumers to buy the right drugs appropriate for their illness and get them delivered in time. JD Health has organized several live-stream experiences hosted by administrators or medical experts from top Chinese hospitals and medical veterans who have experienced the 2003 SARS epidemic to provide knowledge on coronavirus prevention and psychological counseling. The live-streams are free to the public to help reduce their anxiety related to the epidemic, and JD Health promises to continue providing more live-streams in the future.

Cooperation with Hospitals & Governments

JD Health is leveraging its digital healthcare capabilities to help enhance services in hospitals and make healthcare more accessible across the country. The company has already launched online consultancy services and smart payment systems in cooperation with several hospitals. Since January 2019, patients at First People’s Hospital of Suqian in east China’s Jiangsu province can access online consultation services via a “Smart Clinic” WeChat service account, allowing them to seek the advice of the hospital’s doctors from home. The Smart Clinic can also facilitate insurance payments for medication in Suqian City.

Because of the epidemic, JD health also cooperates with local governments, in areas such as Beijing Economic-Technological Development Area (BDA), Tangshan city in Hebei province, and Beihai city, Guangxi Zhuang Autonomous Region to connect JD’s free online consultation platform to local government public health service platforms, providing convenient and efficient online consultation services to more people.

Local government public health service platforms

Unicorn

In November, JD Health completed its latest funding round at US$1 billion, valuing the start-up at around US$7 billion after it was spun-off from JD.com in May. This makes JD Health the third unicorn to be launched by JD.com after JD Digits and JD Logistics.

The internet hospital business model is just part of the measures JD Health is exploring to make it easier and safer for patients to see a doctor. JD Health is also committed to the management of chronic diseases, and has established a cardiology consultation platform headed by renowned cardiologist Dr. Dayi Hu, in the company’s latest effort to connect top doctors with patients on a digital platform.

From left to right JD Health’s CEO Lijun Xin, cardiologist Dr. Dayi Hu

“We aim to increase the income of doctors and alleviate the imbalance in medical resources. We hope to help patients reduce costs, and be the professional platform to assist them in long-term health management,” Xin Lijun, CEO of JD Health.

(zhanghui36@jd.com)