SEVEN FRESH Opens Fourth Store in Chengdu Inside Subway Station

by Ling Cao

JD’s omni-channel supermarket chain SEVEN FRESH opened a new store in Chengdu on July 23rd, making it the fourth location in the city and the chain’s first subway storefront, located inside Chengdu’s Shijicheng subway station.

The store will offer fresh vegetables and fruits, seafood, local delicacies, ready-to-cook dishes and baked food developed by SEVEN FRESH.

During the opening ceremony, the Chengdu store offered a wide range of discounts to customers, providing them with a superior fresh produce shopping experience.

Helson Zheng, head of SEVEN FRESH shared, “SEVEN FRESH has built a strong supply chain network that connects delicious food from all over the world in one place. Using various cooking methods developed by our team as well as fast delivery service, we hope customers can enjoy the instant and convenient in-store and online shopping.”

JD plans to open a fifth store of SEVEN FRESH in Chengdu in late September.

In recent three months the chain opened three stores in Shenzhen, as part of SEVEN FRESH’s overall plan to focus on major regions in China. Zheng said that SEVEN FRESH will keep the expansion momentum over the next three years.

 

(ling.cao@jd.com)

JD Puts Logistics Drones in Henan for Disaster-Relief

by Yuchuan Wang

JD’s self-developed logistics drone was dispatched from Xi’an to Henan province and put into use since Jul. 22 to deliver emergency needs in Xinxiang, a flood-stricken city to the north of Zhengzhou, Henan province as the rain in Central China continues to strike the region.

In addition to facilitating the transportation of goods, JD’s rescue drones were also used in Zhongmou county of Zhengzhou, to help survey the flood.

A JD logistics drone takes off in Xinxiang on Jul. 22

JD.com initiated emergency support for Henan province since Jul. 21 including donation of raincoats, rubber shoes, spades, instant noodles, mineral water and more to local people.

On February 16 of last year, JD.com flied its two drones to spray disinfectant in the High-Tech Industrial Development Zone of Ordos City, an important industrial city of Inner Mongolia, China. There will be more scenarios in which drones may play a non-substitutable role.

 

(yuchuan.wang@jd.com)

Donations from JD’s Warehouses in Henan Reach Stranded Passengers and Hospital Patients

by Vivian Yang

On July 21st, JD Logistics delivered over 540 boxes of food and mineral water from its nearby warehouses to Tielu train station in Zhengzhou, Henan province, where hundreds of passengers have been stranded on the railway for more than 40 hours due to the ongoing massive floods in the region.

The train K226/7 left Zhengzhou headed for Lanzhou of Gansu province in the afternoon of July 19th, but service was suspended not long after departure due to the flooding. The ferocious storm cut off all rescue channels around the station, posing grim challenges to railway staff attempting to provide necessities for the stranded passengers.

JD Logistics’ local team contacted station head Yabin Zhang shortly after learning what was happening, and quickly sourced and delivered supplies from its warehouses close to the station, providing much needed relief for the hungry and tired passengers.

“Thank you so much,” wrote Zhang in his Wechat communication with the JD courier in charge of this mission. “I just want to express our gratitude on behalf of all the passengers on K227.”

Donations from JD’s Warehouses to train

Donations from JD’s Warehouses to train

On the same day, another batch of rescue supplies from JD’s local warehouses were sent to designated hospitals in Henan. It is estimated that there are over 5,000 medical workers and patients stranded at the No.1 Affiliated Hospital of Henan University of Traditional Chinese Medicine; and 4,000 at the No. 5 Affiliated Hospital of Zhengzhou University. JD’s timely delivery of relief supplies has greatly alleviated their urgent needs.

JD’s timely delivery of relief supplies has greatly alleviated their urgent needs.

JD’s Warehouses vans

JD is China’s largest retailer with an extensive logistics infrastructure including a network of around 1,000 warehouses across the country. Since 2012, the company has abided by a rule that if a disaster happens anywhere in the country, the nearest JD warehouse should immediately donate and deliver its goods to meet the emergency demands. The manager in charge of the warehouse is entitled to make such a decision on the ground without waiting for approval from upper management.

In order to reduce operating pressures for merchants from Henan on JD’s platform, the company also announced 10 supportive measures on July 22nd to help tide them over during this difficult time while maintaining business operation. These measures include a number of operating fee exemptions on JD.com, including exemption from penalties for product delivery delays, and offering merchants employer liability insurance at no cost, and more.

(vivian.yang@jd.com)

Posted in ESG

JD’s Rescue Supplies Rush to Rain-Ravaged Henan from Local Warehouses

by Vivian Yang

JD.com initiated emergency support for the central China province of Henan on July 21st as heavy downpours continued to lash the region.

Over 20 trucks of rescue supplies donated by JD and transported from JD Logistics’ closest warehouse arrived in Henan on the second day of the heavy rainfall, including raincoats, rubber shoes, spades, instant noodles, mineral water and more.

Over 20 trucks of rescue supplies donated by JD and transported from JD Logistics’

JD Retail launched a dedicated service hotline for customers and merchants in order to provide emergency goods coordination.

JD Health opened a free 24-hour hotline for local people’s medical consultation, and sourced and donated healthcare supplies for disinfection, epidemic prevention, mosquito prevention, treatment of wounds and anti-inflammation.

AllianzJD, JD’s insurance arm and a joint venture with German’s Allianz, has also opened a green channel for 24-hour claims settlement and rescue services for clients in Henan.

AllianzJD, JD’s insurance arm and a joint venture with German’s Allianz, has also opened a green channel for 24-hour claims settlement and rescue services for clients in Henan.

Many touching scenes of JD couriers have been captured by Internet users as they lend their hands in helping the local community in escorting children and elderly people wading in the water, or pushing cars out of the deep puddles.

In 2012, JD.com’s founder Richard Liu announced a company regulation stating that if a disaster happens anywhere in the country, the nearest JD warehouse should immediately donate and transport its goods to meet the emergency demands and that the management of any such warehouse would not need to obtain prior approval.

(vivian.yang@jd.com)

Posted in ESG

JD News Roundup Vol. 13: Givenchy, Beyond Meat and a JD.com Pay Raise

Welcome to Volume 13 (June 21 – July 19) of our 2021 weekly digest. Here we consolidate a selection of JD news regularly and give context on why it matters. If you have any questions or topics you are hoping we will explore, please email press@jd.com.

 

BUSINESS HIGHLIGHTS

 

JD.com to boost employees’ salaries

JD will increase employee’s annual salaries to the equivalent of 16-months pay over the next two years, from the current 14 months (including annual bonuses). The announcement has been interpreted as a show of financial strength and solidarity with the e-commerce giant’s employees.

 

JD Logistics

Shenzhen-based British YouTubers Lee and Oli Barrett recently toured JD.com’s Asia No. 1 highly automated logistics warehouse in Beijing, which processes more than 800,000 customer orders per day. Check out their video of that visit on their YouTube channel, or via bilibili. The Barretts have amassed hundreds of thousands of followers across YouTube and other social media platforms.

 

JD Retail

Givenchy, a luxury fashion and perfume house under LVMH, launched a beauty flagship store on JD.com on July 15th, aiming to bring its range of high-quality cosmetics to a wider range of consumers in China. This year JD has also welcomed LVMH brands Louis Vuitton and Berluti, connecting the brands with the e-commerce platform’s more than 500 million active users.

Popular plant-based meat-maker Beyond Meat has opened its first e-commerce channel in China on JD.com, offering a variety of its nutritious plant-based products including Beyond Beef™, the Beyond Burger® and Beyond Pork™ to four major cities including Beijing and Shanghai, with plans to expand to 300 cities.  General manager of JD Fresh James Ye told Reuters that the platform has observed a rapid increase in attention to healthy diet and lifestyle among Chinese consumers. “Via our long-established advantages in supply chain, cold chain logistics, retail and omni-channels, we hope to bring Beyond Meat’s healthy and high-quality products to Chinese consumers.”

JD Original, JD.com’s private brand initiative, will provide customers with products directly from manufacturers through the end-to-end digital supply chain management service offered by the C2M (consumer-to-manufacturer) business under Li & Fung Limited, the world’s leading supply chain solutions partner for consumer brands and retailers. Together the two parties are creating a multi-category collection that includes homeware, pet products and more.

A total of 2,437 ENOVATE EM5 electric cars were pre-ordered on JD Auto through a one-month long crowdfunding campaign ended on July 13th. The campaign successfully reached the minimum number of orders required to manufacture the JD Auto-customized vehicles. Participants only needed to pay a deposit of RMB 618 yuan to ensure a discounted price when the cars become available for purchase, and will receive gift services worth 40,000 yuan including a charging station, lifetime warranty of the key parts and more. About 85% of buyers during the campaign were aged between 22 to 41 years old. As competition escalates in China’s EV market, more and more young consumers are focusing on car performance itself when making purchases.

 

JD Health

JD Health has helped the Suqian municipal government launch a medical security information platform by integrating data with the city’s 3,347 medical institutions (including hospitals and pharmacies), to offer convenient medical services for local residents. The construction of the platform is part of the Chinese government’s efforts to address a series of issues such as cross-location medical insurance settlement.

 

JD Technology

JD Cloud released a series of products during the JD Cloud Summit on July 13th, including the industry’s first hybrid cloud operation system named “Yunjian,” which can achieve integrated management and allocation of digital infrastructure. Additionally, JD Cloud released the first fully-opened PaaS ecosystem in the industry, aiming to create an “android system” in the cloud computing area. Thirty companies will join for the first phase.

 

Have a bit more time? Check out some of these reads:

 

Social commerce bridging digital gap for Indonesians:  Even as Indonesia’s e-commerce industry has accelerated during the pandemic, a combination of factors continues to hamper widespread adoption. JD.com’s joint e-commerce venture in Indonesia JD.ID is bridging the digital gap through social commerce programs like JD Fans.

JD Catering is reshaping the restaurant supply chain:  Leveraging JD’s comprehensive e-commerce platform and logistics advantages, JD Catering is now providing restaurants with not only supply fulfillment, but also a one-stop supply chain solution covering product supplies, warehousing and delivery, food certification, catering cooperation and even food R&D.

New branding, same philosophy: JD.com’s joint venture in Thailand JD CENTRAL is updating its branding with a new slogan that expands beyond its current branding of “Authentic Products,” in order to capture what the company’s CMO believes to be a gap in the market.

 

 

(press@jd.com)

JD Cloud Releases Industry’s First Hybrid Cloud Operation System

by Ling Cao

JD Cloud released a series of products during the JD Cloud Summit in Beijing on July 13th, including the industry’s first hybrid cloud operation system, which can achieve integrated management and allocation of digital infrastructure.

Additionally, JD Cloud released the first fully-opened PaaS ecosystem in the industry, aiming to create an “android system” in the cloud computing area. Thirty companies will join for the first phase. The summit, which was themed “Cloud synergy for win-win across industries,” gathered industry experts, brands and manufacturers.

During the summit, JD Cloud also announced the building of two green data centers in Langfang, Hebei province and Kunshan, Jiangsu province. The centers will feature energy recovery and distributed photovoltaic power generation systems, with a heat recovery rate of 30% and a clean energy adoption rate of 10%.

Bowen Zhou, chairman of JD Technology Committee said, “For years JD has operated as a real economy-based company, therefore promoting the wider real economy. JD Cloud was born from over 20 years of digital and intelligent supply chain experience accumulated by JD, and is built on the best industry know-how.”

“JD Cloud will strive to become the strongest industry cloud, greenest cloud, the most open cloud and the most value-added cloud,” Liqiang Gao, president of JD Cloud shared.

 

(ling.cao@jd.com)

Givenchy Beauty Unveils Flagship Store on JD.com

by Hui Zhang

Givenchy, a luxury fashion and perfume house under LVMH, launched a beauty flagship store on JD.com on July 15th, aiming to bring its various high-quality cosmetics products to a wider range of consumers in China.

Through the partnership, a full line of Givenchy’s beauty products will be available on JD.com including its bestseller Le Rouge 306 lipstick, Prisme Libre Loose Powder, and L’Interdit Eau De Parfum.

Among the key reasons why Parfums Givenchy chose to partner with JD.com are a guarantee of authenticity, high-quality consumers with strong consumption power, and unparalleled logistics speed. During the 618 Grand Promotion (June 1-18) this year, JD.com reported a total transaction volume of over RMB 343.8 billion yuan. For future cooperation, both sides have agreed to apply JD’s premium JD Luxury Express service to provide consumers with a highly-personalized and intimate shopping experience, and AR technology to make it possible for consumers to try make-up online.

Givenchy’s beauty products will be available on JD.com including its bestseller Le Rouge 306 lipstick, Prisme Libre Loose Powder, and L'Interdit Eau De Parfum.

“With JD’s platform capabilities and its high-quality services, we hope to engage more Chinese consumers who appreciate the beauty of Givenchy brand”, said Sheen Zhang, general manager of Givenchy Beauty Greater China.

“Our cooperation with Parfums Givenchy, another brand of LVMH, will bring a wide range of beauty choices to Chinese consumers. Both sides will also explore innovative cooperation to bring more surprises to Chinese consumers,” said Terry Wang, general manager of JD Beauty.

 

(zhanghui36@jd.com)

Danish Ambassador and Faroes Representation Head Visit JD to Expand Cooperation

by Ling Cao

The Ambassador of Denmark to China, H.E. Thomas Østrup Møller, and Head of Representation of the Faroes, Mr. Sigmundur Isfeld, as well as the Denmark delegation with brands representatives from Arla, Carlserg, Chuner and Danish Crown, visited JD’s SEVEN FRESH Dazu store in Beijing on July. 9 to discuss the potential cooperation between Denmark and JD.com.

During the event, Ambassador Thomas accepted the “Friend of JD – Excellent Growth Partner” award, which commemorates the wide-ranging and successful development of the working relationship between Denmark and JD.com.

Larry Lee presented the award to Ambassador Thomas

“We are here to expand the cooperation we have with JD. I believe this way of working with the market is quite amazing and this is also something we can learn in Denmark. I do believe we are entering some very interesting territory, and I do encourage (Denmark) companies to use all of their ability to take advantage of (JD),” said Ambassador Thomas.

“For the benefit of JD, our exporters, and Chinese customers, we should enhance our cooperation and see in the future how we can make your platform our platform,” said Isfeld.

Historically, Danish brands including Lego, Danisa cookies, Arla dairy, B&O and Ecco have been popular on JD. Furthermore, JD Health and the Kingdom of Denmark have recently pursued further cooperation in the health and wellness sector.

“We are grateful for the Danish Embassy’s support of JD’s retail business over the years. The ambassador is a strong advocate for promoting the cooperation between Denmark and JD.com, China’s largest retailer, online or offline,” said Larry Lee, vice president of JD.com. “We are thrilled that we are further expanding our partnership into other areas, such as healthcare, and hope this is only the beginning of more to come.”

James Ye, general manager of JD Fresh shared during the event, “Denmark is a country with high-quality agricultural resources and has had a good trade relationship with China for a long time. Since JD Fresh’s establishment in 2016, it has maintained a close relationship with corporations from Denmark. We have launched lots of seafood online from Greenland and the Faroe Islands, and daily consumer products such as pork, cream and cheese.”

“They are becoming more and more popular on our platform. The sales of these products on JD.com have maintained rapid growth in the past few years,” added Ye.

Clark Meng, general manager of merchandising at SEVEN FRESH, hosted a tour with the delegation at the store, introducing the omni-channel operation, which is a growing trend for the Chinese market.

The event was part of JD’s overall celebration of this year’s 618 Grand Promotion, one of the biggest mid-year shopping festivals in the world. The promotion also featured an earlier event at JD headquarters on June 18, JD’s 18th anniversary, attended by embassy representatives of 15 countries in honor of their efforts to foster a positive trade environment between their respective countries and China, and in contributing to the increasing internationalization of JD’s 618 Grand Promotion.

 

Banner photo: Ambassador Thomas (fifth from the right), Mr. Sigmundur Isfeld (fourth from the right), Larry Lee (sixth from the right), James Ye (seventh from the right) and Clark Meng (sixth from the left) attended the event with Denmark and JD.com representatives.

 

(ling.cao@jd.com)