Other supplies and 200,000 RMB worth of masks in an hour

Photo Gallery: These Two Weeks at JD (February 6 – February 20)

Posted on Feb 20, 2021Sep 6, 2022 by Yuchuan Wang

On Feb. 9, JD began the voluntary transportation of China’s COVID-19 vaccine in Yizhuang, the Economic-Technological Development Area in the south of Beijing. JD will handle the last-mile delivery of the vaccine from a government-designated transfer warehouse to the vaccination points in the area.

JD.ID released a video campaign on Feb. 11 that celebrates new chances and challenges that have been overcome, after Indonesia faced a difficult start to 2021 including massive flooding, a devastating earthquake and the ongoing pandemic. As recovery efforts ramp up, JD.com’s e-commerce joint venture in Indonesia JD.ID will donate 3,000 items of clothing and other necessities to victims of the disasters, and has been raising money for the victims and toward disaster relief efforts.

On Feb. 9, Junkui Zhu, a JD courier from Xi’an received a Wuling Sunshine van from the company. In recognition of frontline couriers, JD has awarded a special year-end bonus to over 10 couriers in China, with Wuling Sunshine vans, to honor their good performance in collecting orders in the second half of 2020.

JD Home Appliance flagship stores have launched a New Year’s celebration event in which locations will stay open through the holiday across nine cities, including Nanjing, Suzhou, Xuzhou, Kunming, Bengbu, Ma’anshan, Jiaozuo, Deyang and Xiangtan.

JD opened an imported liquor bar JD YOUNG in Xiamen, providing free taste before purchase. At 200 square meters, the bar can provide customers with an omnichannel experience, allowing them to enjoy drinks at the bar, and purchase them in-store or online. By using JD’s Omnichannel Fulfillment system, JD can deliver to consumers in as fast as 28 minutes.

In Wake of Disasters and Pandemic, JD.ID Video Campaign Celebrates New Chances

Posted on Feb 20, 2021Oct 13, 2022 by Kelly Dawson

by Kelly Dawson

After Indonesia faced a difficult start to 2021 including massive flooding, a devastating earthquake and the ongoing pandemic, JD.ID is looking to the future with renewed resolve, releasing a video campaign that celebrates new chances and challenges that have been overcome.

“For all the resolutions that have been born, all the spirits that have been built, JD.ID has attempted to be present—with sincere dedication, more reliable and continuous communications, as well as smiles, to give a sense of comfort and safety,” the video expresses.

A montage of excited faces is seen, each person reacting as a package is opened, with every item representing a new chance to “reassemble a dream,” the video states.

According to a JD.ID spokesperson, the video was inspired by a hope that the new year may bring chances for people to finally achieve the goals that were set aside in 2020. “Because of the events of 2020, many people’s plans were cancelled and postponed, bringing a lot of disappointment,” the spokesperson said. “Now, as we face 2021 and also the Year of the Ox after the recent Lunar New Year, we would like to start the year with resolution and a goal to help people achieve a joyful moment.”

Also seen in the video are JD.ID couriers, warehouse workers and customer service representatives hard at work. Their shirts read, “Make joy happen,” along with JD.ID’s guiding principles: #Ownership, #CustomerFirst, #Integrity, #Gratitude, and #Collaboration.

In order to support people’s goals, JD.ID aims to offer reliable service, continuous communication to better understand customers’ needs, and to provide a sense of comfort and safety, the spokesperson said. “We can make joy happen this year.”

(kellydawson@jd.com)

JD and realme Join Hands for Omnichannel Innovations

Posted on Feb 19, 2021Oct 4, 2022 by Rachel Liu

by Rachel Liu

JD Home, JD.com’s offline retail experience store chain, and Chinese mobile phone brand realme have achieved ominchannel supply chain cooperation, including setting up realme counters in JD Home stores, realme providing exclusive new products to JD’s offline stores, big data and supply chain sharing and more.

Through working with JD Home, JD can help realme and other digital brands introduce more traffic and resources offline and expand the offline and lower-tier markets through online and offline integrated marketing. JD Home’s high-quality after-sale service and “one-hour delivery” service also supports many mobile phone brands to earn customers.

Besides realme, brands including Xiaomi, Honor, and OnePlus also opened counters in JD Home stores, and enjoyed JD’s support on traffic and supply chain for better sales performance. Working with JD Home provides brands with high-quality offline channels, saving time and energy for brands to build offline channels. Take Xiaomi for example, the performance in JD Home stores has greatly exceeded the brands’ expectations.

“After transferring my store into a JD Home store, I began to do omnichannel marketing, in which the online and offline traffic supplement each other. Soon after, I saw sales of the store doubled that month,” said the owner of a JD Home store.

Joining JD Home for omnichannel innovations can bring benefits for all parties. For brands and retailers, the online and offline integrated marketing has increased the sales performance of brands. For JD, working with leading mobile phone brands also improved its ability in marketing and innovations. For customers, experiencing products offline and enjoying the price and service equal to online has become a trendy way of shopping, and they can now enjoy more new and exclusive products in JD Home stores.

(liuchang61@jd.com)

As Indonesia Recovers from Natural Disasters, JD.ID Contributes to Relief Efforts

Posted on Feb 19, 2021Sep 6, 2022 by Kelly Dawson

by Kelly Dawson

As recovery efforts ramp up, JD.com’s e-commerce joint venture in Indonesia JD.ID will donate 3,000 items of clothing and other necessities to victims of the disasters, and has been raising money for the victims and toward disaster relief efforts.

Since the start of 2021, Indonesia has experienced series of natural disasters, including massive flooding that collapsed bridges and killed at least 15 people in the South Kalimantan region; a devastating earthquake with a magnitude of 6.2 on the Richter scale in the WestSulawesi region that led to at least 105 deaths; and finally, two landslides on the island of Java that saw 18 housing units swept away and at least 18 deaths. This all followed on the heels of COVID-19.

“JD.ID together with our long-term partner, Kitabisa.com, hopes that many victims can be helped and that many burdens can be alleviated through our actions,” said CEO of JD.ID Li Zhang. “So it brings joy and a glimmer of hope in Banjarmasin, Majene, Mamuju, and Sumedang. Let’s work together for them.”

Created in partnership with the fundraising platform Kitabisa.com, the program is titled JD Peduli #JDfor ID Banjarmasin, Majene, Mamuju and Sumedang (the names of the impacted cities), and is empowering JD.ID customers to participate in fundraising efforts during a time when the country has been pulling together to recover from the disasters.

Those who wish to donate can do so through JD.ID when making purchases of products marked “JDforID,” or directly on Kitabisa.com where special pages have been set up for the efforts, titled #JDforID Banjarmasin, Majene, Mamuju and Sumedang. The platform is equipped for various payment methods.

JD.ID has also recently released a video campaign pledging its commitment to supporting its customers, in a year when people hope to finally go after dreams deferred during the pandemic and as a result of the recent disasters.

“With the main mission of the company “Make Joy Happen”, JD.ID longs to not only be an online shopping platform that is safe, comfortable, and enjoyable for customers, but to be a platform that brings joy in various aspects of people’s lives, especially social and human aspects,” said Zhang.

The campaign will be concluded at the end of March 2021, with all donations handed over directly to organizations in charge of social assistance in the affected areas.

(kellydawson@jd.com)

JD Logistics IPO: Average Monthly Expense for Employee Exceeds Average Income of First-tier Cities

Posted on Feb 18, 2021Sep 7, 2022 by Hui Zhang

by Hui Zhang

In its IPO prospectus filed with Hong Kong Stock Exchange (HKEx) on Feb. 16, JD Logistics disclosed a number of key figures, one of which relates employee benefits. The filing showed the average monthly expense for a frontline employee reaching RMB 8,300 yuan, which exceeds the median income of China’s first-tier cities such as Beijing and Shanghai.

According to the prospectus, JD Logistics spent RMB 17.9 billion yuan on compensation for 240,000 employees involved in warehouse management, sorting, picking, packaging, shipping and delivery in the first three quarters of 2020 alone. Roughly calculated, the average monthly expense for each frontline employee is nearly RMB 8,300 yuan. According to data from Chinese Academy of Social Science and Sina Finance, the median income of Beijing and Shanghai are RMB 6,906 yuan and RMB 6,378 yuan respectively.

JD Logistics is also one of the few companies in the industry that provides insurance benefits for all of its employees as well as more than 30 other kinds of benefits and subsidies such as commercial insurance and transportation. During Chinese New Year 2021 holiday, JD Logistics further increased its subsidies for frontline employees working during the holiday to RMB 200 million yuan.

41-year-old Qiang Zhao is one of the employees who has benefited from JD’s compensation policies. He was among the first batch of employees who joined JD after the company started to build its own logistics network in 2007. He started his career at JD as a picker in a warehouse near Beijing’s Fenghuangling area and then went back to Siping of Jilin province to be in charge of a delivery station. Zhao still remembers that when he first joined the company, his biggest wish was to make enough money to buy a house and a car, which have both come true over the course of his career with JD. He bought a house in his hometown of Siping in 2012, and bought another one in Shenyang and a car in 2016.

Qiang Zhao

Looking back on the past fourteen years, Zhao said he has learned a lot. Before joining JD, he did not even know how to use a computer. After joining JD, he got the opportunity to attend training courses to learn how to use front-end technology, such as intelligent delivery vehicles, to improve working efficiency.

“Working in JD, it feels like there are always new things to learn and new changes every day. As long as you want to and learn, JD provides [opportunities] to you without hesitation,” said Zhao.

(zhanghui36@jd.com)

JD Movie Sees Strong Start for China’s Box Office 2021

Posted on Feb 18, 2021Oct 20, 2021 by Vivian Yang

by Vivian Yang

Sales of movie tickets on JD during the Chinese New Year holiday increased by 146 times YOY as compared to the same period in 2020; and by 11 times as compared with the week before the holiday, according to statistics revealed by JD Big Data Institute on Feb 18.

“Once COVID-19 was under control, people came back to cinemas in droves during the New Year holidays. Last spring, we could not go to the cinema due to the pandemic, and now it’s time to make it up,” according to the institute’s latest lunar new year consumption report.

As a result of this increased demand, JD launched its JD Movie Cards 2021 promotion for Chinese moviegoers ahead of the festival, containing four options of 6,12, 24 and 50 tickets at discount prices for the whole year that can be used in over 9,000 cinemas across China through JD’s online ticketing platform.

By early morning of Feb. 18, China’s box office during the holiday period had taken in RMB 8 billion yuan ($1.24 billion USD), setting a new record despite the restrictions on cinema occupancy.

Seven new releases are playing during the holidays, with Hi Mom and Detective Chinatown 3 taking the leading positions to finish their runs with sales of over RMB 3.5 billion yuan and RMB 2.7 billion yuan respectively, followed by A Writer’s Odyssey (RMB 538 million yuan), Boonie Bears: The Wild Life (RMB 406 million yuan), New Gods: Nezha Reborn (RMB 240 million yuan), The Yinyang Master (RMB 210 million yuan) and Endgame (RMB 150 million yuan).

The booming start bodes well for China’s post-COVID movie market – after it overtook the US to become the world’s top movie market in 2020.

Last July, JD was among the first movers to re-open online movie ticketing after 6 months of cinema closure. In response to the crisis, a real-name ticketing system was urgently developed by JD’s team to enable audiences to return to cinemas quickly and safely.

(vivian.yang@jd.com)

JD Data: Spring Festival 2021: When New Situations Meet Old Traditions

Posted on Feb 18, 2021Oct 18, 2022 by Ella Kidron

by Ella Kidron

This year’s Spring Festival consumption is indicative of highly adaptive consumers eager to enjoy old traditions amid new circumstances. A report released by the JD Big Data Research Institute underscores this phenomenon.

According to the report, during the Lunar New Year’s Eve（which fell on Feb. 11 this year） meal and assorted snacks gift boxes, convenience food, BBQ ingredients and more increased 90% as compared with last year during the same period*.

It is no surprise that demand for ready-made New Year’s Eve meals increased substantially in China’s biggest cities as many urbanites opted to stay in the city in which they work this year. This meant that in some cases they were fending for themselves, or celebrating with fewer family members. Sales of such ready-made products in Beijing, Shanghai and Guangzhou increased 4.7 times, 3.2 times and 4.3 times respectively. Similarly, with more people residing in these cities during the holiday, auto services, professional development courses, and scenic area tickets increased 3-6 times.

As is the case every year, alcohol was in high demand this year. The category saw an increase of 2-3 times YOY, among which baijiu was most popular among north and southwest Chinese consumers, while imported spirits and beer were preferred more by consumers in the country’s southern Guangdong province.

The reduction in travel during this year’s holiday has been met with a marked 58% increase in remote orders (orders where the recipient and sender city are different). The top recipient provinces and regions of such orders were Hubei, Jiangsu, Henan, Beijing and Shaanxi. Whereas 2020 was highlighted by consumers spending an unprecedented amount of time in the house, this year’s reduction in travel didn’t keep consumers from going outside. Products including action cameras (such as GoPro), badminton equipment, and tents increased 4.7, three and 30 times respectively.

Of particular note this year, Valentine’s Day fell in the middle of the Chinese New Year holiday period, adding an extra touch of romance to gifting. This resulted in a drastic change in consumption structure, with jewelry, beauty, watches and other gifts as a proportion of the whole rising significantly. The amount of women’s karat gold necklaces and yellow gold pendants bought by male consumers between the last week before the New Year, and Valentine’s Day increased 6.2 times compared with the same period last year. The amount of gold bead necklaces (believed to lead to good luck for the wearer) and silver necklaces bought by female consumers for their male counterparts increased 3.5 times. Beauty products were also highly popular Valentine’s Day gifts.

“Total retail sales of consumer goods during the Spring Festival period demonstrate both the ongoing pickup of offline as well as the continued growth of online retail,” said Fei Lu, senior analyst at the JD Big Data Research Institute. “Trusted online platforms are not just serving to accelerate the pace of the consumption recovery, but even more so to expand new consumption frontiers.”

*Note “same period” refers to the same period on the lunar calendar last year, also known as the Spring Festival period in 2020.

(ella@jd.com)

JD Logistics Prospectus: Robust Steady Growth and Continuous Investment in Technology

Posted on Feb 18, 2021Oct 7, 2021 by Yuchuan Wang

by Yuchuan Wang

On Feb. 16, JD Logistics (JDL), China’s leading technology-driven supply chain solutions and logistics services provider, officially filed its IPO prospectus with Hong Kong Stock Exchange (HKEx).

According to the prospectus, despite the impact of the COVID-19 outbreak, JD Logistics’ revenue increased by 43.2% from RMB 34.6 billion yuan for the nine months ended Sep. 30, 2019 to RMB 49.5 billion yuan for the nine months ended Sep. 30, 2020. As of Sep. 2020, the company had cash and cash equivalents of RMB 9.8 billion yuan.

Started as the internal logistics arm of JD.com in 2007, JD Logistics has created one of the best experiences for over 400 million JD customers and improved the efficiency of its clients’ supply chain management. Since 2012, JD Logistics has helped JD.com maintain its inventory turnover consistently below 40 days, despite millions of SKUs (stock-keeping-units), and reduce its fulfillment expense ratio from 7.2% in 2016 to an industry-leading 6.5% in the nine months ending Sep. 30, 2020.

In 2017, JD Logistics began to open up its solutions and services. Since then, the company has seen revenue contribution from external customers as a percentage of total revenue increase from 29.9% in 2018 to 38.4% in 2019, and further increase to 43.4% in the nine months ended Sep. 30, 2020.

Technology is at the core of JD Logistics’ development, allowing the company to attract new customers as well as to further penetrate existing customers. As of Dec. 31, 2020, JD Logistics is entitled to over 4,400 patents and computer software copyrights (including applications thereof), of which over 2,500 relate to automation and unmanned technologies.

Housing a logistics network which covers nearly all of the population in China, JD Logistics currently has over 250,000 employees, operates over 800 warehouses, and serves over 190,000 business clients.

JD Logistics plans to use the fund raised to invest in the expansion and upgrade of its logistics networks, and develop advanced technologies to be used in supply chain solutions and logistics services including the research of fundamental technologies such as 5G, cloud computing, IoT and more to drive long-term service innovation.

Click here to read the prospectus filed with HKEx.

(yuchuan.wang@jd.com)