Mar 7, 2022|
When Ask a Vet Online, JD Pet Hospital’s Response Amazed Pet Owners
by Vivian Yang
As he sought guidance on easing his dog’s itchy ears, Mr. Meng, a dog owner from Zhengzhou city in Henan province, never expected to receive a hand-drawn sketch from the telemedicine vet showing step-by-step instructions for cleaning his pet’s ears.
“The doctor’s sketch was so vivid, a genuine piece of art work.” exclaimed Meng. He posted the drawing on the internet recently and it went viral on social media on World Hearing Day, which falls on March 3rd.
Dr. Wu’s sketch shows instructions for cleaning dogs’ ears
The “artist,” Dr. Wu, a registered vet on JD Pet Hospital, said that drawing is an effective way to communicate with pet owners online, giving them easy-to-follow visual guidance.
“I’m getting a lot of online consultations about pet eye and ear care, as well as medicine administration methods, not just for cats and dogs, but also for parrots, lizards, frogs, and other exotic pets,” Wu said, adding that he’s enrolled in sketch classes to better his sketching skills.
“I found my drawing a helpful way to popularize pet-care knowledge and I believe our internet hospital may bring more convenient and reassuring service for pet owners,” he continued.
JD Pet Hospital provides online-to-offline healthcare services for pets based on JD Health telemedicine and JD Pet’s products and services resources. Since its launch in October 2021, over 5,000 veterinarians have joined the platform, providing timely online support for pet owners through messaging, images, voice and video conferencing.
The platform has recently introduced online consultation packages that allow users to interact with vets online multiple times at a favorable rate.
JD Pet Hospital’s online consultation package
According to a white paper on China’s pet industry published by iResearch, a consulting firm, by the end of 2021, there are more than 68.4 million pet owners in China’s urban areas, up by 8.7% from 2020, who generated a pet market worth over RMB 249 billion yuan (US$40 billion), with pet medical treatment accounting for nearly 30 percent of the market, making it the second largest segment after pet food.
Mar 15, 2024|
JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
On March 12th, JD Health held its fourth annual Partner Conference, coinciding with the Eldercare Consumption Summit in Beijing. The event attracted over 400 attendees, including eldercare specialists and industry representatives, and focused on developing a healthcare system that is both inclusive and adaptable, catering specifically to the dynamic needs of China’s aging population.
During the summit, JD Health established partnership agreements with ten industry-leading brands, including 3M, Cofoe, Yuwell, Haier, Innuovo, ITD GmbH, LePu Medical, Mateside, Omron, and Sonova. The partnerships also marked the establishment of the “Eldercare Brand Alliance,” dedicated to propelling innovation in eldercare services and products, ultimately improving the quality of life for senior citizens through collective efforts.
Jin Enlin, CEO of JD Health, highlighted the company’s commitment to leveraging collaborative resources to scale, standardize, and strengthen recognizable brands within the burgeoning silver economy. This strategic approach is poised to deliver unparalleled care and support to the elderly.
As China’s premier online health platform, JD Health offers a diverse range of over 30,000 brands and numerous subcategories in eldercare. Its expansive offerings cover various needs, from mobility aids to in-home care solutions, emphasizing a professional and user-centric ecosystem for eldercare products and services.
In January, JD Health launched a dedicated eldercare channel to provide a wide selection of products and services specifically designed for the elderly. The channel facilitates everything from the installation of nursing beds and at-home hearing aid services to 24/7 specialized online customer support, aiming to close the gap between professional healthcare services and the elderly community.
JD Health has also effectively integrated its online and offline services to establish a comprehensive eldercare service system. This includes setting up hearing centers and offering services such as medical escorting and quick home check-ups, enhancing the overall accessibility of eldercare.
With nearly 300 million people aged 60 and above, China’s silver economy is expanding rapidly. JD Health remains dedicated to serving this demographic, continuously working to improve the quality of life for senior citizens nationwide.
Jan 31, 2024|
JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
JD Health has recently unveiled an elderly care channel on its app, aiming to establish a comprehensive platform catering to various healthcare needs for China’s aging population. This initiative is integral to JD Health’s goal of becoming the first portal for online health consumption.
The specialized channel is designed to offer a broad range of services, addressing eight critical aspects of elderly care. These include health monitoring equipment, daily living and nursing, assistance products for mobility and personal care, physiotherapy and traditional Chinese medicine treatments, smart technology products tailored for the elderly, nutritional supplements and foods, medications for chronic illnesses, and home-visiting nursing care. This comprehensive approach reflects JD Health’s commitment to meeting the multifaceted needs of the elderly community.
A cornerstone of this initiative is the integration of JD Health’s “Family Doctor” program within the elderly care channel. This innovative program offers 24/7 health consultations, year-round health monitoring, and personalized advice for managing health and wellness.
JD Health has gone a step further to ensure usability and accessibility for senior citizens by offering services such as doorstep installation of nursing beds and hearing aid fittings, ensuring that the challenges often faced by the elderly in using these products are comprehensively addressed.
The launch of the elderly care channel coincides with the approaching Chinese New Year, a time when tradition encourages showing respect and love to parents and the elderly.
In response to JD’s recent initiative promoting the distribution of essential goods to underprivileged areas, Xiao Le, a Gen Z user of JD’s app expressed a wish in JD’s app to provide respiratory relief products to a nursing home on the outskirts of Beijing, a place where she had volunteered previously. JD Health promptly teamed up with brands and charity organizations, donating over 1,000 pieces of nebulizers, oxygen concentrators, ventilators, blood pressure monitors, blood oximeters, heating patches, “JD Family Doctor” smart speakers, and other health supplies, as well as mobile phones for the elderly at the nursing home.
According to 2022 statistics from China’s Ministry of Civil Affairs, the country’s population aged 60 and above has reached 280 million, with 90% of the elderly preferring home care. This represents a significant opportunity within the silver economy, one that JD Health is strategically positioned to lead and serve.
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