Apr 9, 2021|
JD App to Provide Senior-friendly Services
by Ling Cao
JD plans to provide comprehensive senior-friendly services on its app, targeting to begin in May, according to a domestic media Ceweekly on Apr. 7. The services will include optimized design and operation appealing to senior customers, covering nearly the entire shopping process, from login, homepage, search, product description page to payment.
Seniors may face challenges when purchasing online, such as small font size, unfamiliar shopping processes, or navigating after-sale services. By searching “长辈版” （Zhangbeiban, which means seniors’ version）on JD’s app, all of these problems can be solved immediately.
In the seniors’ version, JD has made the font size larger. The version also includes access to a special customer service team for seniors, who are available to help with after-sales queries and other issues. More importantly, the service will emphasize the relationship with senior customers’ family members, enabling them to ask for help from their children within the app by just clicking a button. For example, their children can pay for their orders remotely. In the future, JD will also consider enhancing the audio function to add local language variants like Sichuan and Chongqing dialects, for example.
Zhiqiang Wang, head of the seniors’ version of the JD app program said, “JD will continue to adjust our shopping process specifically for seniors, providing a safer and easier experience for them, covering purchasing, medical service, as well as travel. We also hope to work as a bridge between them and their children, and promote them to enjoy a healthy, high-quality and happy lifestyle, by addressing the ‘digital gap.’”
Jul 30, 2026|
JD.com Connects with Global Beauty Brands at Cosmoprof North America
JINGDONG Cross-Border, JD.com’s cross-border import business, joined Cosmoprof North America in Las Vegas 2026, one of the beauty industry’s leading B2B events, to connect with international beauty brands and share insights on growing in China’s fast-evolving consumer market.
Held from July 13–15 at the Mandalay Bay Convention Center, this year’s exhibition brought together more than 1,000 exhibitors and over 26,000 retailers, distributors, investors and industry professionals from 103 countries, creating an ideal platform for global beauty brands to explore new partnerships and international growth opportunities.
China remains one of the world’s most dynamic beauty markets, with consumers increasingly seeking premium imported products, innovative ingredients and trusted international brands. Through JINGDONG Cross-Border, overseas merchants can reach hundreds of millions of consumers in China without establishing a local business entity, while benefiting from JD.com’s trusted retail platform, nationwide fulfillment network and end-to-end cross-border solutions.
Today, JINGDONG Cross-Border connects consumers with products from more than 20,000 brands across over 100 countries and regions, helping international brands accelerate market entry while reducing operational complexity through integrated merchandising, cross-border logistics, localised marketing and customer services.
During the exhibition, a representative from JINGDONG Cross-Border North America joined the CosmoTalks panel discussion, “Packaging That Sells: Designing for Shelf, Scroll, and Speed,” alongside Amanda Baldwin, CEO of OLAPLEX.
Drawing on JD.com’s retail and supply chain experience, the spokesperson shared practical recommendations for beauty brands entering China, including how packaging design influences product discovery in digital shopping environments, strengthens brand recognition across online and offline touchpoints, and supports efficient cross-border fulfillment.
The discussion also highlighted how product presentation, logistics readiness and localised consumer communication work together to improve conversion and build long-term brand growth in China’s highly competitive e-commerce market. Throughout the exhibition, the JINGDONG Cross-Border team held face-to-face meetings with approximately 270 beauty and personal care brands from North America, Japan, South Korea and other international markets.
These conversations strengthened relationships with existing partners while creating new opportunities to introduce innovative global beauty products to Chinese consumers. For many brands, the discussions also provided valuable insights into China’s consumer preferences, digital retail ecosystem and cross-border business opportunities.
As global beauty brands continue looking for sustainable growth in China, JINGDONG Cross-Border remains committed to providing more than market access. By combining trusted retail operations, nationwide supply chain capabilities and localised brand-building expertise, the platform helps international merchants shorten their path to market and build long-term success in China.
Looking to Grow Your Beauty Brand in China?
Whether you’re launching your first product in China or expanding an established business, JINGDONG Cross-Border offers comprehensive support—from market entry and cross-border logistics to digital merchandising, localised marketing and long-term brand development.
Connect with the JINGDONG Cross-Border team to explore how your brand can reach hundreds of millions of Chinese consumers: https://cooperation.jd.com/
(vivian.yang@jd.com)
Jul 24, 2026|
Spain’s World Cup Triumph Opens New Opportunities for Spanish Brands in China
Spain’s FIFA World Cup victory has ignited celebrations around the world—and inspired Chinese consumers to bring a taste of Spain into their homes.
As fans celebrated Spain’s first World Cup title in 16 years, JD.com quickly turned the excitement into new opportunities for Spanish brands. Leveraging the strengths of JD Super, JD.com’s online supermarket, and JINGDONG Cross-Border, the company’s cross-border import business, JD.com connected authentic Spanish products with millions of consumers across China through its nationwide retail and supply chain network.
As Spain advanced from the Round of 16 to then lifting the World Cup, Chinese consumers’ enthusiasm for Spanish beers continued to build on JD Super. During this period, sales of Estrella Galicia 1906 Reserva Especial more than doubled compared with the previous stage, while Mahou’s Session IPA, an official LaLiga partner, saw sales increase by 85%. Premium Estrella Damm craft beer gift sets also recorded nearly 70% growth, highlighting Chinese consumers’ growing enthusiasm for authentic imported brands during major global sporting events.
Beyond beer, JINGDONG Cross-Border brought Spain’s culinary culture even closer to Chinese shoppers. Last week, the team partnered with popular content creators The Breeze Brothers to host four livestream sourcing sessions directly from Spain, including a behind-the-scenes broadcast from an Atlantic bluefin tuna fishing operation in partnership with Balfegó—a global pioneer in certified, responsible fishing and sustainable marine management. Through JD.com’s cross-border e-commerce fast-track model, more than 200 premium Spanish products—including Atlantic bluefin tuna, Bowo tuna, Baymar seafood, iHam Iberian ham, Codorníu Cava, Nomad Coffee and Pancracio chocolate—were introduced to the Chinese market, with many making their China debut. The livestreams attracted more than 500,000 cumulative views, while seafood and beverage products featured during the campaign generated over 6,300 orders on JINGDONG Cross-Border, demonstrating the growing appeal of authentic Spanish products among Chinese shoppers.
The World Cup also highlighted a broader shift in demand for imported products. During the tournament, searches for imported beer on JD Super increased by more than 30% year over year, while sales rose by over 60%. Meanwhile, JINGDONG Cross-Border’s dedicated Spanish fresh food sourcing page attracted nearly 270,000 unique visitors, demonstrating Chinese consumers’ growing appetite for premium products from around the world.
For international brands, these moments represent more than short-term demand, they create opportunities to build lasting connections with Chinese consumers. Backed by JD.com’s nationwide fast fulfillment network, digital merchandising expertise, livestream commerce ecosystem and trusted retail platform, JD.com helps international brands respond quickly to market trends while building long-term growth in China.
These efforts are further supported by JD.com’s “10 Billion GigaGrowth Plan”, an initiative designed to accelerate the introduction of premium international products through dedicated global buyers, localized marketing, omnichannel retail capabilities, and end-to-end supply chain support.
From celebrating global sporting moments to discovering authentic local specialties, JD.com continues to bring the world’s best products closer to Chinese consumers—while helping international brands unlock new opportunities in one of the world’s most dynamic consumer markets.
(vivian.yang@jd.com)
JD Releases White Paper on Trends of Liquor Sales Online
