May 7, 2022|
JD.com Provides Supports for Shanghai’s Resumption of Work
by Vivian Yang
JD.com revealed an array of supportive measures for Shanghai’s safe resumption of work after the city announced on May 5th that over 70% of its 1,800 key enterprises have resumed production.
Support for JD Merchants
At present, the total order volume from over 10,000 Shanghai merchants on JD.com has reached 60 percent of the amount before the city lockdown in early April.
To support JD merchants during this period of time, the company has waived a total of over RMB 200 million yuan of operational fees in order to ease their burdens to do business on the platform, which includes 3-6 months’ fees exemption for new merchants, free advertising resources for merchants of a number of selective product categories and more.
Since this March, JD Finance issued preferential policies such as deferred repayment and reduction of interest fees to more than 700,000 small and medium-sized enterprises in COVID-affected areas, with a total amount of nearly RMB 250 million yuan, including RMB 30 million yuan for about 55,000 small and medium-sized enterprises from Shanghai.
JD Logistics’ chartered flight from Beijing to Shanghai
To counter the risk of warehouse closure in certain regions resulting in goods unable to be shipped due to prevention policies, JD Logistics further consolidated its nationwide warehouse network which consists of over 1,300 warehouses and over 1,700 cloud warehousing resources for its merchants to disperse their stocks and provided new merchants with preferential policies for storage and delivery services.
By May 5th, JD’s on-demand retail services Shop Now and JDDJ have supported 50% of their supermarket partners in Shanghai and other COVID-affected areas to resume operation. By providing fast track onboarding process, online-to-offline sales guidance and sufficient delivery manpower, they are enabling more and more brick-and-mortar stores and providing “last three kilometers” delivery service to customers.
Support for Enterprises
JD Industrial Supplies and JD Business have made joint efforts to offer tens of thousands most-needed merchandises to meet the demand of enterprises as they gear up for production resumption, including goods for disinfection, emergency use, labor protection, office supplies and so on. Customized assistance measures have been provided to enterprises for product sourcing and delivery across the country, ensuring efficient interconnections and synergy on each link of the industrial chains.
In Shanghai, from April 1st to 30th, JD Industrial Supplies sourced and delivered more than 6.5 million items for over 600 enterprise clients across over 50 industries including energy, automotive, electronic manufacturing, engineering construction and more.
JD’s autonomous driving vehicles are deployed in several industrial parks including the one in Shanghai Jinshan district to conduct contactless delivery.
JD Logistics’ maritime line from Guangzhou to Shanghai
JD Health provided enterprise-faced healthcare product solutions including packages for virus prevention, employees’ healthcare and public emergency use, as well as telemedicine services, special medicine procurement, and supplies of antigen test kits, to facilitate enterprises to meet anti-virus requirements.
In the past month, JD.com has accumulatively delivered more than 80,000 tons of supplies to Shanghai mainly including staple food, medicine, baby and maternity goods and more. The company also delivered nearly 50,000 beds to several mobile cabin hospitals, sent in over 4,000 couriers and over 100 autonomous delivery vehicles, built more than 1,600 contact-less community pick-up stations, and transformed its just-finished, unused new warehouse in Shanghai into a mobile cabin hospital with over 2,000 beds.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD Logistics Develops Indoor Robot for Last 100-Meter Delivery
