Feb 6, 2024|
JD.com’s “Sending New Year’s Gifts to Villagers” Initiative Brightens Over 8,000 Areas in Rural China in One Week
As the Chinese New Year approaches on February 10, 2024, JD.com has launched its “Sending New Year’s Gifts to Villagers” campaign. This initiative aims to create an open platform within the JD app, enabling users to send special orders filled with New Year blessings to people in towns and villages, especially focusing on reaching underserved communities across China.
Since the campaign’s kickoff on January 29th, over one hundred brands and numerous philanthropists have actively contributed, delivering New Year’s goods to more than 8,000 towns and villages across China. JD’s app features an interactive map highlighting each benefited area, fostering a sense of community and shared joy.
The campaign also encourages JD users to share personal stories and wishes for gifts, aiming to increase awareness and support for those in need. For example, a heartfelt request from user Xiao Le for respiratory relief products for a nursing home was quickly fulfilled with the support of JD Health, demonstrating the platform’s commitment to responsive and impactful aid.
Leading by example, Richard Liu, the Founder and Chairman of JD.com, placed the first order of the campaign, sending 2,600 BOSIDENG down jackets and New Year gift boxes to his hometown in Guangming Village, Suqian, Jiangsu. This spirit of generosity has been echoed by figures such as BOSIDENG’s Gao Dekang, actor Shen Teng, and author Zhou Guoping, who have contributed significantly to their hometowns and other communities in need.
Numerous brands, including Biostime, Bear, Coca-Cola, Deli, Disney, Fotile, MICHELIN, Midea, Newman, OPPO, Swisse, Vivo, and Xiaomi, have played an active role in this campaign.
As the exclusive interactive partner for China Media Group’s Spring Festival Gala 2024 JD.com will offer viewers the chance to win a variety of gifts through mobile interactions on JD’s app. These gifts include 100 million physical items, exclusive car and house usage rights, and other exciting surprises.
This year also marks the 12th consecutive year of JD Logistics providing uninterrupted services during the Chinese New Year period. Covering over 2,000 counties and cities nationwide, JD Logistics ensures the timely receipt of New Year’s goods distributed during the campaign, as well as processing other orders seamlessly.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
|
JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
JD.com Announces Salary Increase for Over 20,000 Customer Service Employees
