Feb 25, 2020|
JD Delivered Former NBA Player Yi Jianlian’s Donation to Wuhan
by Ella Kidron and Ling Cao
On Feb. 24, JD completed the delivery of 11,250 hazmat suits donated by former NBA and current Guangdong Southern Tigers player, Yi Jianlian from the U.S. to five hospitals in Wuhan. This follows a series of other efforts by JD Logistics to deliver emergency medical supplies from around the world to hospitals in Wuhan.
Following the completion of the delivery, Shenzhen Jade Children’s Public Welfare Foundation, who was handling of this donation, announced it on Weibo （in Chinese）. Yi Jianlian forwarded this post on his own Weibo account, with the message (in Chinese), “We have confidence! #FightEpidemicTogether”.
JD Logistics leveraged its supply chain strength to arrange a special team to support transportation of the donation, including determining whether the products meet hospital standards. The team helped transport the donation from New Jersey to a warehouse in New York, and then to Shanghai. To make sure the products arrived as quickly as possible, once they were cleared through customs in Shanghai, JD Logistics used a combination of rail-land transport to get the products to Wuchang station, where they were quickly sorted by JD personnel and sent off for delivery to five hospitals in Wuhan.
In addition to the 11,250 hazmat suits, JD has helped institutions from the UK, US, Germany, Canada and Indonesia transport donations to hospitals in Wuhan. JD has also helped companies such as Unilever, Sam’s Club supermarket, China National Pharmaceutical Group Corporation (SINOPHARM), and China Resources Pharmaceutical Group Limited to coordinate international transportation resources, help with customs clearance and materials supply.
JD has also leveraged its logistics strength to help its cross border merchants with operations and logistics. To help them address problems such as resuming operations, inventory and logistics, JD has announced a number of support measures. Recently, JD helped an overseas merchant to fulfill 50,000 orders from Chinese consumers. JD also helped deliver hundreds of thousands of cans of imported milk powder from a brand in just two weeks, despite the lack of available transportation in the market.
To date, JD has already helped transport over 30 million emergency medical supplies, weighing nearly 10,000 tons during the coronavirus (COVID-19) period.
(ella@jd.com; ling.cao@jd.com)
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
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JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
Book Sellers Get a Boon from JD during Coronavirus
