Mar 23, 2020| ESG

JD Health Kicks Off Global Free Bilingual Consultation

Hui Zhang

by Hui Zhang and Ella Kidron

JD Health kicked off its bilingual Chinese-English global free online consultation service on March 21^st, in an effort to support the global fight against COVID19.

The platform is an upgrade of its Chinese-only overseas medical consultation platform, targeting over 60 million Chinese living overseas, launched on March 17^th. Until March 20^th, the platform has received more than 50, 000 overseas consultation requests, including nearly 3,000 in English, and more than 3.2 million visitors.

JD Health online

The platform features doctors and medical experts with rich frontline experience in fighting against COVID-19, and traditional Chinese medicine (TCM) experts and physicians who can offer services in both English and Chinese. More than 20 doctors are able to provide picture and text consultation services in English. Given the differentiated needs of international users, the English services section is divided into three specific departments: COVID-19, TCM service, and Other, which covers all other diseases and medical needs.

JD Health started its free online medical consultation services in China (in Chinese) early on in the COVID-19 outbreak. In order to share firsthand experience from China in fighting the epidemic with overseas medical professionals, JD Health’s doctors are developing an English-language COVID-19 diagnosis and treatment guidance manual. The manual combines JD Health’s nearly two months of service to 5.5 million people in China during COVID-19, and distills it into actionable guidance. It contains six major sections totaling 83 frequently asked questions, covering basic information about COVID-19, regular prevention and control, home-quarantine, symptom assessment and more, providing comprehensive and authoritative guidance on COVID-19. Medical personnel around the world will be able to download the full version of the manual free-of-charge from the consultation platform.

The platform does not only seek to meet physical needs but also psychological ones. In order to help alleviate anxiety and even depression during COVID-19, JD health’s global online consultation platform has a hotline service. Any international users who need psychological assistance can enjoy free counseling services by dialing 400-622-6108 via Skype or similar software.

Pang Xinghuo, vice director of the Beijing Center for Disease Prevention and Control, recommended JD’s platform during Saturday’s press conference on the prevention and control situation of COVID-19 in Beijing. With the epidemic becoming increasingly serious abroad, JD Health believes that it is necessary to develop a bilingual platform online to help more people around the world.

The role of TCM in fighting COVID-19 has increasingly become a point of discussion, and there have been demands for TCM support from overseas. JD Health is currently opening up procurement and distribution channels for TCM ingredients and proprietary Chinese medicines (pCm) to help overseas institutions meet the TCM needs of more overseas patients.

How to access the platform:

Patients without the JD app please click the following link: https://prodev.m.jd.com/mall/active/3UJQNepYaoZZYmUhCsPe5TCSGF37/index.html?babelChannel=ttt3
JD app users, please type in “全球抗疫” in the JD app to access the platform

(zhanghui36@jd.com; ella@jd.com)

Dec 3, 2024| ESG

JD Foundation Advances Disability Support Initiatives in Strategic Partnership

Vivian Yang

On November 29, in celebration of the 33rd International Day of Persons with Disabilities, JD Foundation, in collaboration with the Beijing Disabled Persons’ Federation and the Beijing Disabled Persons’ Welfare Foundation, hosted a series of charitable events at JD.com’s headquarters. JD Foundation and the Beijing Disabled Persons’ Welfare Foundation have established a strategic partnership focused on improving the quality of life for people with disabilities, promoting their integration into society, exploring new philanthropic models, and creating awareness for public welfare institutions. These efforts are collectively aimed at achieving high-quality development in disability support services.

JD.com has a longstanding commitment to supporting individuals with disabilities since its inception. As early as 2005, when JD.com entered the e-commerce sector, the company has employed individuals with disabilities. Over the years, the company has expanded its efforts through skills training and empowerment initiatives, facilitating employment and entrepreneurship opportunities for individuals with disabilities. In October of 2013, JD Customer Service launched the “Sunshine Angels” project, through which hundreds of individuals with disabilities have been employed, with plans to offer part-time positions to 1,000 more. JD.com currently employs over 4,000 individuals with disabilities, a number that continues to grow.

The November 29 event featured a charity bazaar with handicrafts created by people with disabilities. The well-attended bazaar showcased a variety of unique items, including crocheted wool flowers, ornaments, enamelware, bracelets, Beijing silk figurines, children’s paintings, paper cuttings, and postcards. Proceeds from the sales will go toward disability-related charitable causes. JD employees who made purchases each received a certificate and a commemorative badge recognizing their support and participation in disability advocacy.

One of the event’s highlights was a guide dog demonstration, where three guide dog users and their canine companions captured the attention of attendees. The guide dogs demonstrated their ability to assist their owners in navigating streets, avoiding obstacles, and ensuring safe travel. Guide dogs not only help visually impaired individuals to navigate and find destinations but also serve as protectors during emergencies. Beyond their practical assistance, these dogs are invaluable companions, providing emotional support to their owners.

The event also featured an inspiring performance by artists with disabilities from Beijing, Hebei, Tianjin, and other regions, in which they presented a rich tapestry of songs, dances, instrumental music, and storytelling. The performance provided a vibrant, heartwarming cultural showcase to attendees.

(vivian.yang@jd.com)

Oct 30, 2024| ESG, JD Worldwide

Ochama Expands in Europe, Launches New Warehouse in Poland to Boost Efficiency

April Chai

Ochama, the European omni-channel retail brand of JD.com, Inc. (also known as JINGDONG), has announced the launch of a new automated warehouse in Poland, aimed at boosting operational efficiency and enhancing customer experience throughout the region.

The new warehouse is strategically located near the Polish-German border, spanning 27,000 square meters. Utilizing a flexible goods-to-person system, it improves picking efficiency to three times that of a traditional approach. The facility enables ochama to achieve 48-hour fulfillment across Poland, with some orders eligible for same-day delivery, while also raising the 48-hour fulfillment rate in Germany to 80%. Additionally, the warehouse utilizes a rooftop photovoltaic power system and new energy forklifts, underscoring ochama’s commitment to sustainability.

This expansion positions ochama to meet the evolving needs of its growing European customer base. Ochama’s orders in Poland and Germany have surged by 284% year-over-year from January to October this year. The new warehouse, alongside ochama’s five other warehouses in the Netherlands and France, will serve customers across 24 European countries. Through a regional distribution strategy, ochama deploys products closer to customers, reducing delivery times and enhancing service efficiency.

Ochama now offers home delivery in 24 European countries, with more than 900 pick-up points across the Netherlands, Germany, Belgium, and France, along with over 1,000 pick-up lockers in the Netherlands and Belgium. Through continuous innovation, infrastructure enhancements, and advanced fulfillment capabilities, ochama remains dedicated to providing European customers with an efficient, reliable shopping experience.

About ochama

Ochama is an innovative B2C omni-channel retailer that uses state-of-the-art retail and supply chain solutions to offer a comprehensive, full-category assortment of both top-rated and budget-friendly products at the best prices. A subsidiary of JD.com, Inc., China’s largest retailer by revenue, ochama leverages advanced supply chain technologies and automated warehouses to redefine the shopping landscape. Our slogan, “Shopping made simple,” perfectly captures our mission. We are dedicated to fulfilling all our customers’ needs and providing a shopping experience that is not only easy and convenient but also enjoyable and fun.

Follow ochama: