Mar 22, 2020|
Hubei Provincial Government Offers Gratitude to JD.com for Battling COVID-19
On March 20th, the Hubei Provincial Headquarters for Prevention and Control of COVID-19 sent a heart-felt note of appreciation to JD.com in Hubei province thanking the company for its ongoing contribution to the fight against the epidemic.
The city of Wuhan, the epicenter of the epidemic, is in Hubei province. A courtesy translation of the letter is below.
Hubei Provincial Headquarters for Prevention and Control of COVID-19
JD.com, Hubei province entity:
Since the outbreak of the COVID-19 epidemic in Hubei province, JD.com has taken immediate action to implement President Xi Jinping’s call for support. Acting in accordance with the directives of the central and provincial authorities regarding epidemic prevention, you have addressed and overcome all difficulties, bravely taken responsibility, and come to our rescue day and night, continuously delivering medical and other emergency rescue supplies, effectively alleviating urgent problems faced by those on the frontlines of the fight against the epidemic. To ensure people’s livelihoods, you didn’t cease operations. While delivering the basic needs of our citizens, you also overcame significant difficulties, transporting vegetables and other essential items, boosting everyone’s morale in beating the epidemic.
When trouble arises, help comes from all directions. We stand together and will overcome. In this “battle without the smoke of gunpowder” seeing your people ride into the line of fire rather than flee in fear became the most beautiful scene of modern times. Your people have come to our rescue and left their own families behind, and shown the spirit of love and care as well as fearlessness, providing the best living example of the saying “we are all responsible for the rise and fall of the world.”
We would like to extend heartfelt gratitude to your company for its outstanding contribution to the epidemic prevention and control work and for your support to the provincial headquarters. We offer our highest respect to all staff who joined in the battle.
We have now reached the final stage of the fight to prevent and control the epidemic. We remain firmly confident in putting our whole hearts into continuing the battle. While protecting the health and safety of employees, we will redouble our efforts, go to all lengths, racing against the clock to fight the disease and make further contributions to winning the people’s fight, the overall fight, and the fight of resistance in preventing and controlling the epidemic.
Apr 18, 2024|
JD.com Awarded 2024 INFORMS Prize for Excellence in Operations Research and Analytics
JD.com is honored to announce that it has been awarded the 2024 INFORMS Prize. This recognition makes JD.com the first Asia-based enterprise to receive the award, highlighting its pioneering use of advanced analytics and operations research/management sciences (OR/MS) within its business operations.
The INFORMS Prize is awarded an organization that has repeatedly applied the principles of advanced analytics and OR/MS in pioneering, varied, novel, and lasting ways. Previous recipients include Walmart, Wayfair, Amazon, UPS, Booz Allen Hamilton, BNSF Railway, Walt Disney Company, U.S. Air Force, General Motors, Intel, HP, IBM, Ford, Procter & Gamble and GE Research.
Speaking on behalf of the selection committee, Mehmet Gumus, 2024 INFORMS Prize committee chair, remarked: “JD.com is showcasing data science as a source of business success and a necessary element to achieve customer satisfaction with continuous and dedicated practice. JD.com is truly deserving of this prestigious prize, and the entire O.R. and analytics community joins INFORMS in thanking them for their priceless contributions to the field and the business world.”
JD.com’s commitment to enhancing operational efficiency and customer service through OR/MS has been integral to its success. The company has developed an independently managed intelligent supply chain system that utilizes cutting-edge operations research algorithms to optimize warehouse management and logistics operations. This includes the operation of hundreds of intelligent warehouses and dozens of “Asia No. 1” intelligent logistics parks.
“We are honored to accept the INFORMS Prize and will continue to be steadfast in our dedication to leveraging the transformative potential of operations research,” said Sandy Xu, CEO of JD.com. “Our company’s supply chain not only aims to lead the industry, but also enhance the efficiency and well-being of our entire ecosystem.”
By the end of the fourth quarter of 2023, JD’s supply chain infrastructure assets had grown to RMB 153.8 billion, an increase of 16% year-on-year. Managing over 10 million self-operated SKUs, JD has achieved a global leading average inventory turnover of 30.3 days. This operational prowess enables JD to fulfill 95% of retail orders within 24 hours, significantly enhancing customer satisfaction and setting new standards in the industry.
|
JD Super’s Ninth Annual “Baby Party” Campaign: Supporting Families with Newborns
JD Super, JD.com’s omni-channel supermarket division, successfully concluded its ninth annual “Baby Party” campaign, which ran from April 1st to 14th. Collaborating with leading brands from home and abroad, the campaign introduced new products and services designed to improve the shopping experience and reduce expenses for families with newborns.
Pioneering services included the “Fresh Milk Powder Express,” guaranteeing delivery of farm-to-consumer baby formula within 28 days, and the “Free Diaper Offers for Newborns” initiative, set to distribute one million diaper packs annually. Moreover, the “Life’s First Bottle” project significantly reduces the costs of high-quality milk bottles by offering them exclusively online at a 50% discount.
JD Super’s specialized after-sales services extend to over 90% of the company’s self-operated products, offering services such as free returns or exchanges. Another highlight was the introduction of the Chun Rui milk formula, developed in partnership with Feihe, a leader in infant milk production. This collaboration ensures top-quality products at better value for families.
Additionally, JD Super launched an online portal dedicated to public welfare activities, which promotes cost-saving measures, shares knowledge on baby care, and supports charity initiatives.
As part of its commitment to philanthropy, JD Super donated essential baby supplies valued at over one million yuan to 1,000 families in the economically disadvantaged Liangshan Yi Autonomous Prefecture of Sichuan Province, supporting local parents in this region.
The 2024 Report on Cost of Childbearing and Childrearing in China shed light on the challenges faced by parents, including limited free time and growing anxiety over rising costs and product safety. JD Super aims to mitigate some of these concerns by providing support to families nationwide.
A JD’s Mother-Courier in Wuhan: 50 Days on Duty without Going Home
