Other supplies and 200,000 RMB worth of masks in an hour

JDer Kelly Dawson: Falling in Love with Beijing’s Nooks and Crannies

Posted on May 14, 2021Sep 19, 2022 by Ella Kidron

by Ella Kidron

For JDer Kelly Dawson, life in Beijing has always been about the “nooks and crannies” that one discovers throughout the city. As a former journalist with many bylines under her belt, Dawson is no stranger to exploration and revels in the ability of Beijing to surprise her. “It’s a place that not only challenges me but also inspires me,” she said in an interview at JD headquarters in Beijing.

Her video, “Unexpected Beijing”, takes viewers on a journey of Beijing’s Hutongs, which have become home to Dawson in her over six years in the city. The video is part of a video competition called “100 Reasons to Love Beijing”, hosted by the Beijing municipal government. Dawson accepted a third place award for the video at a ceremony in Beijing’s Forbidden City Museum on May 14. Larry Lee, vice president of Global Corporate Affairs at JD.com and Cheng Jigong a vice president at Kuaishou adminstered the awards.

“I’m an expat in the city I call home,” explains Dawson in the video. “In that way, maybe it’s easy to keep looking, to keep collecting the reasons I stay,” she continues as the camera pans to her taking photos in the Hutongs.

Though Dawson is the protagonist of this story, it is emblematic of one of her favorite hobbies, using her own lens to capture the unexpected throughout Beijing. “Exploring the different parts of Beijing and the little nooks and crannies that you stumble across represents the way that I have discovered and fallen in love with Beijing over the course of my time here,” she said.

One of Dawson’s latest discoveries has taken her to Yizhuang, a rapidly developing area in the southeast of Beijing, and home to JD.com’s headquarters. In the video, she is seen walking with the JD headquarters building in the background before swiping her employee card as she enters the building. It’s a nod to another adventure she has undertaken since joining the company last year. Dawson has fully embraced the experience and the culture of the place, appreciating the camaraderie she has with colleagues. She welcomes the challenges offered by the new experience. “Since joining JD, I’ve learned so much and being in this environment has been both exciting and inspiring,” she said. “I’m still learning and exploring, and this has also become a major part of my experience here in Beijing.”

In the final shots of the video, Dawson is seen against a backdrop of traditional Chinese architecture as she explains: “What I love most about Beijing is that what you grow to love about it won’t be obvious right away. It’s up to you to figure out what that might be.”

(ella@jd.com)

JD Opens Small Home Appliance Warehouse in Its “Capital”

Posted on May 13, 2021Aug 31, 2021 by Yuchuan Wang

by Yuchuan Wang

JD Logistics officially opened a warehouse for small home appliances on May 11^th in Cixi, Zhejiang province, which is known as the home appliances capital of China. The new warehouse, and JD’s existing large home appliances warehouse established in the city in 2019, will facilitate the growth of manufacturers in Cixi.

Cixi is one of three home appliances manufacturing bases in China, along with Qingdao, Shangdong province and Shunde, Guangdong province.

Through the warehouse, JD Logistics will provide manufacturers and merchants with integrated supply chain services including one-stop in and out bound warehousing, and fulfillment across China. JD also provides worry-free after-sales service to help merchants directly handle product returns, product detection and maintenance.

“The launch of the warehouse will enable us to provide comprehensive services for home appliances manufacturers and merchants in Cixi,” said a representative from JD Logistics. “We will be exploring warehousing solutions for both small and large items in the future and advance the experience for clients in the industry.”

Both of the warehouses in Cixi adopt the “warehouse-near-factory” model which locates warehouses near manufacturing clusters to greatly improve the efficiency of first mile logistics.

(yuchuan.wang@jd.com)

JDT Chief Economist Outlines Highlights and Challenges on China’s Census 2020

Posted on May 13, 2021Jun 13, 2022 by Vivian Yang

by Vivian Yang

In line with the release of China’s once-a-decade census, Dr. Jianguang Shen, chief economist of JD Technology published an article on FTChinese.com on May 12, in which he outlined two bright spots and two challenges reflected in the population’s structural changes.

Shen pointed out that accelerated urbanization process in the past 10 years, which has moved more than 100 million people from rural to urban areas, significantly boosted China’s productivity and economic growth. Building people-centric urban construction, public services and financial, fiscal and other kinds of support will be next priorities for policymakers.

The rise in the number of people achieving higher education, showed that “China’s human capital has improved notably”. At the same time, the ratio of females to males also narrowed, alleviating the worries about gender imbalances exhibited in the last census.

Shen noted that a rapidly aging society poses a big challenge to China’s economic development. The trend can be seen from the slight consumption ebb of baby and maternal products and the rise of healthcare products and services in recent years.

In face of the mounting pressure on state-run pension management, Shen suggested to accelerate the transfer of SOE profits to the social security fund and develop the third pillar of pension insurance to form a key supplement to China’s pension insurance system.

The regional imbalance of population movement is another attention-worthy issue. Broadly, the data showed population declines in central and northeast regions of the country, but increases in eastern coastal and western areas. Taking a holistic approach to allocate public resources among different regions will be important for the country to achieve overall balanced economic growth.

(vivian.yang@jd.com)

Report Shows Opportunities for China’s Pharmaceutical E-Commerce Development

Posted on May 13, 2021Aug 17, 2021 by Vivian Yang

by Vivian Yang

Fast delivery speed and comprehensive choices are two core advantages of pharmaceutical e-commerce that have prompted a large amount of people in China to habitually purchase medicines online, said the Report on China Pharmaceutical E-Commerce Industry Research 2021.

The report was released on May 11 in Beijing by China’s leading medical industry-focused media and research platform VCBeat Research, in collaboration with JD Health.

The combination of online and offline operations and the readiness of last-mile delivery services on the market enables pharmaceutical e-commerce to cover all kinds of cases for users whenever and wherever they need medicine. A survey in the report on medicine buyers showed that 46.6% of respondents will buy medicine only when they get sick. Going online to order medicine can quickly answer their urgent need.

At the same time, common medicines for family use and medicines for long-term use account for 25.4% and 25.9% of users’ online medicine purchases respectively. Together with the government’s loosening of prescription medicine sales via the Internet, pharmaceutical e-commerce is facing an enormous opportunity to expand its market size, providing comprehensive medical products at competitive prices to customers in China.

The report also highlighted the importance of medical service in advancing the industry to the next level. It found that more than 70% of surveyed users expressed willingness to pay for doctor consultation service online, with nearly 40% willing to pay a higher price to access veteran experts.

The outbreak of COVID-19 gave a strong boost to the development of the industry, doubling its market size from RMB 100 billion yuan to 200 billion yuan over the past year. This presents enormous opportunities for pharmaceutical companies to embrace these online platforms and their digital marketing solutions as a critical channel to reach end-users, the report said.

“The report aims to showcase a comprehensive status of China’s pharmaceutical e-commerce industry development and analyze the innovation models it is incubating,” said Han Hao, senior researcher of VCBeat Research. “For JD Health, we have observed that the company’s development in many aspects ranging from full-category expansion, omni-channel operations to healthcare services and more, are all an active response to the changing needs of users in China.”

(vivian.yang@jd.com)

JD Upgrades Chatbot’s Functions for Merchants

Posted on May 13, 2021Aug 19, 2021 by Ling Cao

by Ling Cao

JD Technology announced the upgrade of its smart customer service chabot’s functions for merchants on May 11, aiming to help them get through the 618 Grand Promotion season.

The new version includes system upgrades specifically tailored for merchants use, including a beta light version for SMEs, as well as a special plan for 618. The purpose of upgrading the system is to help merchants improve customer satisfaction by being able to handle the entire shopping process from pre-sales to after sales more effectively. This also contributes to improved ROI.

Intelligent services such as image recognition and automatic replies to logistics queries enhance the robot’s problem solving abilities.

The robot can also help merchants achieve efficient decision-making by providing insight into customers’ emotions based on its algorithm, knowledge analysis and semantic understanding.

As the first robot to apply emotional detection at scale, JD’s customer service robot has gained significant experience operating during JD’s promotions major such as 618 and Singles Day（Nov 11）.The service has also been opened up to over 15,000 merchants. During the Singles Day Grand Promotion in 2020, the robot served 84.32 million queries operating for over 100,000 hours.

Dr. Xiaodong He, vice president of JD.com and the deputy managing director of JD AI Research shared, “If I had to summarize what we are doing in one sentence, we are using AI to help our client and their customer to feel closer.”

(ling.cao@jd.com)

JD Discusses Retail and Logistics Innovation with International Executives

Posted on May 13, 2021Sep 16, 2022 by Ella Kidron

by Guo Ji

JD.com participated in an online discussion on retail and logistics innovation in China on May 11. The session, entitled “ The Future of Retail” was hosted by China Experience, which organizes and facilitates executive learnings and business deep dives for international executives to learn more about what’s happening in China. This was part of their on-going Stay Curious series focusing on tech and innovation in China.

Line Heidenheim Juul, head of China Experience’s Shanghai office opened the discussion with an overview of Chinese company ecosystems in the tech space. She emphasized the importance of user centricity in the competitive Chinese market. “Those who have survived and thrived like JD.com have managed to become truly user-centric and develop products around the user.”

Peter Lisbygd, founder of China Experience, said: “Retail is the backbone of a lot of what’s happening in tech in China.” He noted the importance of keeping up with the trends, whether in omnichannel, automation or other areas.

Ella Kidron, the representative from JD.com, further elaborated on JD’s approach to put the customer first, regardless of whether it is referring to everyday shoppers, enterprise customers or government clients. “JD got its start as a traditional offline retailer, and has since expanded into a technology-driven omnichannel powerhouse,” she explained. “It is also opening up its capabilities to partners well beyond the JD ecosystem.” Following the JD session, Niels Christian Flintholm of Leaf Digital shared practical advice on how brands can get up to speed on JD and other e-commerce ecosystems.

The session was attended by over 30 executives from around the world, with the majority coming from Denmark. They were keen to learn about JD Health’s partnership with the Kingdom of Denmark to create a Danish health pavilion. Based on the feedback from the audience, there was a general acknowledgment that many of the innovations that sound like they are far in the future, such as drone delivery and Level-4 autonomous driving, have already been deployed at JD.com.

(press@jd.com)

JD Health Showcases Intelligent Medical Equipment Solutions

Posted on May 13, 2021Sep 25, 2022 by Hui Zhang

by Hui Zhang

JD Health will showcase intelligent medical equipment and services available on its platform at the upcoming 84^th China International Medical Equipment Fair (CMEF) from May 13-16 at the national exhibition and convention center in Shanghai.

The annual CMEF event, has become one of the key medical equipment exhibitions in China to connect international medical equipment brands with globally licensed medical equipment distributors, resellers, manufacturers, doctors, regulators and government agencies.

At the exhibition, JD Health will announce the release the JD Medical Equipment Procurement Platform, which is dedicated to providing customers with life-long digital healthcare solutions. Meanwhile, JD Health will debut high-tech medical products as well as equipment for hearing, Chinese medicine physical therapy, health monitoring, blood sugar management, home protection and products covering other scenarios at CMEF.

Screenshot of JD Medical Equipment Procurement Platform

JD Health will also demonstrate its medical solutions in respiratory specialties, elderly rehabilitation and other fields. Visitors attending the exhibition can trial intelligent medical equipment and upload their health data to JD Health’s internet hospital through the JD Health mini program so as to get professional advice from doctors on the platform.

During the CMEF exhibition, JD Health will host a special page on the JD app where customers can buy the medical products on exhibition.

“JD Health has established cooperation with many global medical device brands, and we will sign agreements with more companies to facilitate the construction of medical device industry cluster and promote the development of technology and refinement of medical device products,” said Luyi Ma, general manager of the company’s medical equipment department.

(zhanghui36@jd.com)

JD Highlights Service Consumption at China Brand Expo 2021

Posted on May 12, 2021Sep 28, 2022 by Vivian Yang

by Vivian Yang

JD Retail is participating in the fifth China Brand Exposition in Shanghai from May 10-12, featuring JD Life and Service businesses.

JD Life and Service business division focuses on providing O2O local life services within a 3-kilometer radius of people’s work and life, including car maintenance, real estate, travel, auction, fresh flowers delivery and other convenience services, with the goal to provide a “product + service” consumption model for more consumers.

JD Life and Service Booth at the China Brand Exposition 2021

“We aim to promote the development of high-quality service consumption by providing standardized and scalable local services under JD’s own brand,” said a JD representative on site at the Expo.

JD’s real estate service store also provides parcel deposit for customers

To date, the company has created self-operated services in car maintenance, real estate service, fast delivery of fresh flowers within 1-2 hours, travel booking and ticketing, and home cleaning service. The company “will continue to explore more product and service categories to enrich people’s experiences in a ‘JD-quality’ life,” said the representative.

JD’s home cleaning service was launched first in Beijing in April 2021

In addition to a strong brand awareness that signals trust and premier quality, the advantages of JD’s platform in supply chain, big data, technology and marketing also help its service business to reach customers at the right time and location with the most suitable products and services.

JD Auto launched its first self-operated JD Auto Service car maintenance store in March 2021

Under the theme of “Focusing on Dual Circulation, Leading New Consumption,” the China Brand Exposition 2021 is organized by the National Development and Reform Commission to promote the new achievements of China’s domestic brands and contribute to the growth of a massive domestic market.

(vivian.yang@jd.com)