JD Super, the supermarket division of JD.com, is leading the market in delivering “tree-ripened” Malaysian durians directly to Chinese consumers. These premium fruits, sourced from Malaysia, reach China in as little as five hours thanks to a meticulously managed cold-chain logistics process. The first batch was met with extraordinary demand, selling out within two hours of launch on JD’s app on August 25th.

To ensure a consistent supply of top-quality durians, JD Super has partnered with Great-Sun Foods, which operates exclusive orchards in Raub, Pahang—the renowned “home of Musang King.” The durians are allowed to ripen naturally and fall into nets, minimizing handling and preserving quality. After harvesting, the fruits are rapidly chilled at a nearby facility and then transported under strict temperature control to Kuala Lumpur airport for their flight to China.

The journey from Malaysia to China can be completed in as little as five hours. Upon arrival in Zhengzhou, Henan province, a designated green channel facilitates swift inspection and clearance, enabling prompt distribution. Once in China, the durians are held in JD’s specialized warehouses before being dispatched directly to customers, arriving ready-to-eat with no further ripening required.

JD Super also offers a satisfaction guarantee, compensating for any durian that falls short of the expected number of chambers, ensuring consumers receive only the finest fruits.

Despite the high transportation costs and durians’ brief shelf life, JD Super effectively utilizes its robust supply chain, economies of scale in procurement, and reliable after-sales customer service to offer these premium fruits at competitive prices. This not only offers Chinese consumers access to fresh, premium durians but also promotes the expansion of Malaysian agricultural exports.

In June, China and Malaysia signed the Protocol on Phytosanitary Requirements for the Export of Fresh Durian, paving the way for the first-ever direct export of fresh, tree-ripened durians from Malaysia to China. JD Super’s proactive approach in capitalizing on this development exemplifies its commitment to setting new industry standards in quality, efficiency, and value in the fresh produce sector.

 

(vivian.yang@jd.com)

JD Super, the supermarket division of JD Retail, alongside Feihe, China’s leading infant formula company, announced significant enhancements to their pioneering 28-day “farm-to-milk bottle” delivery service on August 19th in Beijing. These improvements include a new compensation policy to guarantee freshness for consumers.

This enhanced service ensures that if a customer purchases a Feihe product through JD’s app that is marked with the “28-day fresh delivery” label and discovers the production date exceeds 28 days, they are eligible to receive compensation equal to the amount of their purchase. This new policy underscores the companies’ commitment to superior product quality and transparency.

During the press conference, JD Super and Feihe also announced advancements in their logistics, achieving delivery time as fast as 10 days by optimizing warehousing and distribution processes. This pushes the envelope for the industry in terms of speed and ensures the freshness of infant formula.

The initiative, which began last August with Feihe’s Zhuorui product line, created an expedited supply chain that delivers freshly produced formula to consumers within 28 days. Since its inception, the service has been extended to include all of Feihe’s leading formulas, resulting in an eightfold sales increase year-over-year. Presently, the average duration from farm to bottle is only 22 days, optimizing the nutritional benefits and freshness for infants.

JD.com’s recent quarterly earnings report exhibited strong growth in its supermarket segment. CEO Sandy Xu emphasized that enhancing supply chain efficiency and focusing on customer experience are pivotal to JD’s strategy for sustained, high-quality growth.

The partnership between JD Super and Feihe demonstrates how innovative supply chain solutions can lead to both business growth and improved customer satisfaction in the competitive retail market.

 

(vivian.yang@jd.com)

On August 20 at 10 AM Beijing time, China’s first AAA video game, Black Myth: Wukong, was officially released. As the official global partner of the game, JD.com, (Jingdong) successfully delivered the much-anticipated physical editions, including both the collector’s and deluxe editions, to nationwide gamers aptly dubbed the “Destined Ones.”

According to JD’s data, over 1.1 million gamers attempted to reserve the limited physical copies of the game. The world’s first collector’s edition of the game was delivered to a Beijing customer by JD.com in the morning of August 18. JD.com also commemorated the game’s release by launching a promotional campaign for branded gaming accessories.

To ensure a prompt delivery of this highly sought-after game, JD Logistics, JD.com’s dedicated logistics arm, utilized its expansive nationwide network and placed inventory in eight regional logistics parks, facilitating a swift distribution. Gamers in major cities such as Beijing, Shanghai, and Guangzhou received their orders as early as the morning of August 18, thanks to JD’s in-house courier service.

As China’s leading online shopping platform, particularly in the area of electronics products, JD.com has been deeply involved in the gaming industry since 2015. The company has evolved into a comprehensive hub for gaming—offering everything from games and gear to content and entertainment. In recent years, JD.com has intensified its efforts to foster a broader gaming ecosystem. This includes launching cutting-edge products, providing top-tier services and entertainment, and supporting the gaming community through initiatives like establishing e-sports teams (JDG and JDE) and hosting e-sports events (JD Cup).

 

(yuchuan.wang@jd.com)

On August 15, JD.com announced its unaudited financial results for the three and six months ended June 30, 2024. Below is an infographic with the key highlights. The full release can be found here.

 

On August 5, 2024, Fortune released its annual Fortune Global 500 list, where JD.com ranked #47, ascending five spots from last year. This year’s rankings, which recognize the world’s largest corporations by revenue for the 2023 fiscal year, marks JD.com’s ninth consecutive year on the list and underscores its leadership within the industry in China. JD.com reported net revenues of $153.2 billion in 2023.

Since first appearing on the Fortune Global 500 in 2016, JD.com has continuously advanced its commitment to improving customer experience and spearheading innovation. This dedication has cultivated a robust platform featuring a wide array of high-quality products, rapid delivery services, and value-driven pricing. These factors collectively contribute to sustained growth in both user base and engagement levels, which in turn attract a growing number of brands and merchants.

JD.com has consistently enhanced user experience by optimizing its supply chain infrastructure. Since 2017, JD.com has invested nearly RMB 130 billion in research and development to improve supply chain efficiency and cost-effectiveness.

Notable innovations include the implementation of JD Cloud’s AI digital avatars, developed using the ChatRhino large language model, which has improved livestream sales and inventory management for JD merchants. JD’s AI solutions also improve e-commerce functionalities such as content creation, product listings, storefront customization, and intelligent customer service.

With its mission to “Making Lives Better through Technology,” JD.com continues to focus on cost management, operational efficiency, and enhancing user experience. These efforts have significantly boosted user satisfaction and engagement, with the number of third-party merchants on the platform now exceeding one million. These advancements underscore JD.com’s commitment to delivering increased value to its users, industry partners, and society at large.

 

(vivian.yang@jd.com)

JD Logistics, also known as Jingdong Logistics or JDL, secured second place on the list of the top 10 strongest logistics brands worldwide, according to the Logistics 25 2024 report released by Brand Finance, an independent brand valuation consultancy.

Brand Finance’s analysis shows a 1% increase in JD Logistics’ brand value, now estimated at USD $3.5 billion. The company also upgraded its brand strength rating from AA+ to AAA, achieving an 85.2 out of 100 on the Brand Strength Index.

Currently, JD Logistics operates a logistics network of over 1,600 warehouses and 350,000 in-house delivery personnel. Its expansive service network spans China and extends globally, with around 90 bonded, direct mail, and overseas warehouses across Europe, North America, Southeast Asia, Oceania, and the Middle East. This network supports a diverse clientele, including notable companies like Hunkemöller, Biedronka, MW Logistics, and more.

Last December, JD Logistics expanded its global services by introducing an international express delivery service, now a trusted option for a wide range of items, from documents to apparel, to major destinations including the United States, United Kingdom, and Germany.

Continuously at the forefront of technological innovation, JD Logistics has enhanced its digital capabilities within the supply chain logistics sector by integrating cutting-edge technologies such as 5G, AI, and big data. These advancements have facilitated the development of intelligent solutions, including automated warehouses and autonomous delivery vehicles, thereby fostering a digitally agile operation of the supply chain open for collaboration with industrial partners. Its partnership with Saudi Electricity Company (SEC) aims to transform logistics and supply chain management throughout the MENA region through in-depth cooperation in intelligent logistics and digital supply chain solutions.

JD Logistics is also committed to sustainability, leading the way in establishing a green supply chain. Through initiatives like the “Green Stream Initiative,” which has drawn participation from over 300,000 enterprises and millions of consumers, JD Logistics is making significant strides in reducing its environmental impact. The company’s initiatives include deploying new energy vehicles throughout China and actively implementing battery swapping and hydrogen-powered technologies. With the ambitious goal of achieving 100% new energy logistics transportation by 2030, JD Logistics has already reduced carbon emissions by approximately 69,515 tons by the end of 2023 through its “Delivered with Original Package” (DWOP) program in collaboration with suppliers and brands.

 

(yuchuan.wang@jd.com)

JD.com is proud to announce its achievement of the “Top 1% S&P Corporate Sustainability Assessment (CSA) Score” in S&P Global’s 2024 Sustainability Yearbook for China, released on July 16th. As the sole leader in its industry to receive this distinction, JD.com was also recognized as an “Industry Mover,” affirming its leadership in sustainable practices.

S&P Global’s Sustainability Yearbook (China Edition) aims to identify and recognize Chinese companies that demonstrate sustainable development advantages in their respective industries. This recognition comes after a rigorous assessment of more than 1,700 Chinese companies.

Earlier this year,  JD.com was recognized as an “Industry Mover” in the Yearbook’s global ranking for the first time.

JD.com also released its 2023 ESG Report on July 16^th, which details its ongoing commitments and advancements in Environmental, Social, and Governance (ESG) domains, underscoring the substantial societal, industrial, and consumer value generated over the past year.

Download 2023 JD.com ESG Report 

2023 ESG Report Highlights:

Environmental Achievements:

The trade-in service promotion  of home appliances inside a JD Mall in Chongqing

• Pioneered the use of 17.03 million reusable transfer bags, averting the need for nearly 300 million single-use bags.
• Transitioned to 8,290 self-owned new energy vehicles, reducing approximately 35,200 tons of greenhouse gases annually.
•  Established distributed photovoltaic systems across 31 intelligent industrial parks, collectively generating 190,000 MWh yearly—offsetting 189,000 tons of CO2.
•  Through trade-in initiatives, recycled over 15 million old home appliances and pieces of furniture.
•  Engaged 66 million users in sustainable practices, resulting in 122 million green purchases.

Societal Contributions:

A JD courier prepares to collect freshly picked fruits for direct farm-to-table delivery

•  Recognized nationally for “Excellent Work in Building Harmonious Labor Relations.”
•  Employed over 360,000 frontline workers, 80% of whom are from rural areas.
•  Achieved a merchandise inventory turnover of 30.3 days.
•  Invested 1 billion yuan in subsidies and resources for the second “Agricultural Specialties Shopping Festival,” boosting over 2,000 agricultural zones.
• Operated over 18,000 home appliance stores, covering 600,000 administrative villages.
• The JD Foundation donated over 122 million yuan, including nearly 70,000 books to over 100 primary schools, through the “Starlight Transmission” children’s book donation program.

Governance:

JD employees engage in a group discussion during a training session 

• Achieved a 100% employee sign-off rate on the “JD.com Anti-Corruption Commitment,” with all employees completing business ethics and anti-corruption compliance training, resulting in zero related litigation cases.
• Spearheaded the creation of a green supply chain technology platform, starting with 40 patents.
• Held 8,209 patents globally, with 22,677 applications filed. Upheld exemplary standards in information security, with no breaches or fines.
• Achieved a 42.9% female board membership, with JD’s practices in gender equality advancing in the workplace recognized by the United Nations Global Compact (UNGC).

In March 2024, JD.com refined its mission to “Making Lives Better through Technology,” reflecting its deep commitment to leveraging technological innovation for societal benefit and sustainable development.

For further details on JD.com’s ESG efforts, please refer to the 2023 ESG Report available on our website.

 

(vivian.yang@jd.com)

 

On July 9th, JD Super, the online supermarket division of JD.com, signed a direct procurement agreement with Malaysia-based Tanah Makmur Berhad (TMB) to import fresh durians, including popular varieties such as Musang King and Black Thorn. The first shipment of the natural tree-drop fruit is expected to arrive in China in September.

This collaboration follows the recent signing of the Protocol on Phytosanitary Requirements for the Export of Fresh Durian from Malaysia to China on June 19th, a significant milestone aimed at bolstering trade links between the two markets.

Ahead of this partnership, JD Super’s procurement team visited durian orchards in Raub, Pahang, known as the “home of Musang King,” to inspect the quality of the naturally ripened fruits. The team also visited local suppliers and processing factories to identify partners that meet JD’s stringent standards for safe and reliable delivery.

JD Super’s director procurement team at a durian orchard in Raub, Pahang, Malaysia

TMB manages an extensive durian plantation spanning over 2,500 acres in Pahang, with over 100,000 durian trees.

At the signing ceremony, a JD Super spokesperson expressed confidence in the company’s established supply chain capabilities to facilitate the entry of Malaysian fresh durians into China. Leveraging JD’s logistics infrastructure, the imported durians will benefit from full cold chain delivery across China, ensuring product quality and timely distribution.

Sultan Abdullah (second from the left), the sixteenth King of Malaysia, attended the signing ceremony

China is the world’s largest importer and consumer of durians, accounting for over 80% of the global annual fruit production. Since approving the import of frozen durian pulp and paste in 2011 and whole frozen durians in 2018, China now receives 78% of Malaysia’s durian exports, highlighting the strong demand within the Chinese market.

 

(vivian.yang@jd.com)