Other supplies and 200,000 RMB worth of masks in an hour

JD Supports DCEP Test Run in Chengdu

Posted on Feb 24, 2021Sep 5, 2022 by Ling Cao

by Ling Cao

A total of 200,000 DCEP (Digital Currency Electronic Payment) red envelopes will be issued to Chengdu residents by Chengdu Municipal Government and JD.com. Each envelope equals to either RMB 178 yuan or RMB 238 yuan, and will be issued randomly.

This is the first DCEP consumption envelope test run in western China, with technology and services provided by JD Technology, a business group under JD.com focusing on using technology to serve industrial business.

Residents can apply for the envelopes via a local app servicing citizens or through the JD app from 8:00 am on Feb.24 to 24:00:00 on Feb. 25, and will have opportunities to win the lottery from Feb. 26 to Mar. 2. The envelopes will be officially issued at 00:00 o’clock on Mar. 3 and valid for use until 24:00:00, Mar. 19.

The fund can be used at designated stores online and offline, and JD will provide support for the online channel. Over 12,000 local stores will join the offline initiative, covering popular scenic spots, food and beverage, supermarket chains, as well as JD 5STAR stores, JD’s home appliance, computer and digital experience stores.

Fei Peng, head of the DCEP program at JD Technology said, “By using frontier technologies such as AI, big data, cloud computing, and through omnichannel, stable customer service capabilities, as well as application experience, JD Technology aims to contribute its efforts in the DCEP’s wallet ecosystem building, supporting local governments’ test runs, and exploring more real scenarios.”

JD Technology has already supported DCEP’s three test runs in Suzhou and Beijing, which have gained experience in operations and solutions, as well as offering new shopping scenarios for customers. JD has now cooperated with six state-owned banks and connected with online scenarios. JD has also helped merchants upgrade their cashier machines and connect them with their stores’ ERP (Enterprise Resource Planning) system, improving efficiency and experience.

A representative from Chengdu’s municipal financial regulatory bureau said, “The initiative is a special event for us in 2021. Going forward, we will cooperate with institutions to create and expand more application methods, in order to increase local residents’ benefits, and promote the whole development of the nation’s DCEP development.”

(ling.cao@jd.com)

“JD Citywide Shopping” Service increased 180% YoY during CNY

Posted on Feb 23, 2021Oct 1, 2021 by Rachel Liu

by Rachel Liu

JD data shows that during the Chinese New Year Grand Promotion, “JD Citywide Shopping” service, JD’s omnichannel fulfillment program which provides instant delivery, increased 180% YoY.

JD announced on Feb.9 that it will provide omnichannel shopping and one-hour delivery service throughout the national holiday. Customers have high demand for fresh food and daily use products during Spring Festival, and many of them chose to use the one-hour delivery service provided by JD. Together with JDDJ (JD Daojia) and over 20,000 supermarkets around China, JD has largely increased the categories of products and shortened delivery speed.

“This year’s spring festival is a little special for us because of the pandemic,” said Mr. Wang , a customer who lives in Beijing. “We try not to go to crowded supermarkets or stores, and JD’s one-hour delivery service is very convenient. The products are all from large chain supermarkets, and delivery is fast. We bought most of the fresh food and cleaning products through [the service] during the holiday.”

JD also provided health-related products, such as medicines and PPE with one-hour delivery through JD Health.

The couriers that provide one-hour delivery service received multiple rounds of nucleic acid testing to ensure the safety of delivery.

“We will further expand the one-hour delivery service and make ourselves to be customers’ first choice,” said a spokesperson of JD Citywide Shopping.

(liuchang61@jd.com)

JD’s Champion Wang: Little Actions, Big Impact

Posted on Feb 23, 2021Oct 15, 2022 by Ella Kidron

by Ella Kidron

When Wang Guanjun (王冠军), a 33 year-old JD Logistics delivery courier, informed the residents in the compound he covers in Beijing he was returning home just before Spring Festival, he never could’ve imagined what would happen next.

Wang (who hit the name lottery with the last name “Wang” which means king and “Guanjun” which means champion) has served as a courier at the Jinyu Huafu (金域华府) compound in Huilongguan in Beijing’s Changping district for five years. Thanks to the relentless attention and care he puts into his craft, Wang, has become a member of the “big family”, to the residents he serves.

This year would be the first that Wang has been home for the Chinese New Year since he started working at the compound five years ago. Residents did not take the mere thought of his absence lightly, and his story quickly went viral.

Upon his return to the compound on Feb. 19, Wang arrived to a homecoming like no other. The residents hosted an elaborate ceremony for him and awarded him with a certificate for his service. This is not the first time he has been recognized by the residents. In 2017, a group of mothers in the compound organized to give him a “most popular courier” award. JD Logistics has named the delivery station he serves as “Wang Guanjun Station,” in honor of his contribution.

Wang Guanjun holds certificate naming him “The Honorary Resident of Jinyu Guoji Community” given to him by the resident committee of the compound he serves

Wang told Chinese media: “I honestly never could have imagined that going home for Chinese New Year this time would attract so much attention.” He added that seeing the residents discussing him in their WeChat group and on their WeChat moments made him feel a great sense of responsibility. “This deep love made me feel incredibly moved, and has motivated me to work even harder,” he said.

Residents welcome Wang Guanjun “home”

Wang, like many JD couriers around China, is known affectionately as “Uncle Guanjun” (冠军叔叔) by the children in the compound. In fact, the children of one family surprised him with an intricately drawn comic book of him when he arrived at their doorstep. Wang embodies the spirit of what it means to be a JDer – to go above and beyond the call of duty to be of service. He may have underestimated his contribution, but his residents did not. He touched their hearts, and in turn they have also touched his.

(ella@jd.com)

Hermès’ Shoe Brand John Lobb Launches First Online Store in China on JD

Posted on Feb 23, 2021Oct 18, 2022 by Hui Zhang

by Hui Zhang

John Lobb, luxury shoes and boots brand from London under Hermès Group, launched a flagship store on JD.com on Feb. 23, which is the first and only e-commerce platform to partner with John Lobb in China.

To mark the store’s opening and the 75^th anniversary of the creation of its memorable shoes, the William double-buckle, the brand will bring JD the William New Standard, which is the new iteration of the classic William double-buckle, to JD’s consumers. The memorable shoes are named after its creator’s son William Hunter Lobb, and popular because of its distinctive double buckles. In addition to the classic leather shoes, the lightweight sole series, casual shoes and accessories are now available on JD as well.

“For a luxury brand like John Lobb, which has a long history and attaches great importance to the protection of brand values and customer experience, the selection of e-commerce platforms is even more stringent,” said Kevin Jiang, president of international business, JD Fashion and Lifestyle.

“JD’s zero tolerance for counterfeit goods is in line with the spirit of luxury brands and also the reason why an increasing number of luxury brands have chosen to work with JD, especially since the outbreak of pandemic.”

JD’s consumers are loyal, high spenders. As of October 2020, the number of JD PLUS (JD’s paid premium membership program) members has exceeded 20 million. During the third Luxury Shopping Festival from Dec. 18-25, 2020, over 80% of users purchased more than two product categories as a result of the high-quality offerings across multiple categories. The number of the first-time purchase consumers grew over 180% YoY, and purchasing luxury goods.

John Lobb has been in business since 1851 and is known for its craftsmanship, service and style. It creates handmade shoes, boots and leather goods such as wallets, belts ,etc. The brand was acquired by the Hermès Group in 1976 and has developed the John Lobb ready-to-wear shoe brand around the world.

(zhanghui36@jd.com)

The Warm Last-mile Delivery under Extreme Temperatures

Posted on Feb 23, 2021Sep 9, 2022 by Yuchuan Wang

by Yuchuan Wang

Huma, is a small county in the high attitude northern part of China, with its name meaning “the rapids without sunlight in high mountains and valleys” in Daur, a local ethnic minority language. Wei Sun, joined JD in 2018, is the only JD courier in this county, responsible for the last-mile delivery to its over 40,000 residents.

Bordering Russia, the annual average temperature here is only minus 2 degrees Celsius. Just ahead of the 2021 Chinese New Year, the temperature fell to minus 45 degrees Celsius, which can turn water into ice instantly.

Wei Sun, JD courier

Sun delivers about 120 orders a day, the number would double during the Chinese New Year. “Every time I deliver to customer’s doorstep, the temperature difference inside and outside the house could be as much as 70 degrees (Celsius),” said Sun.

Under such extreme weather condition, he would wear four layers of clothes and stick hot packs on his jacket cuffs, not only for warmth of his hands, but also for his cell phone which gets shut down due to low temps. The cold weather also affects the battery life of his delivery vehicle, while he has to change battery three times a day for his electric tricycle to keep it running.

Sun has never received a negative comment, instead customers would always remind him to take his time and be careful on the slippery roads. “It’s the happiest thing to me to see Humaers’ joyful faces receiving packages,” said Sun.

(yuchuan.wang@jd.com)

Sales of CNY Meals by SEVEN FRESH Increased

Posted on Feb 23, 2021Sep 19, 2022 by Ling Cao

by Ling Cao

Chinese New Year (CNY) meals provided by JD.com’s omnichannel supermarket SEVEN FRESH were popular among customers during the CNY festival. Items high in demand include ready-to-cook meal gift boxes and meal packages, which include Boston lobsters, steamed fish, as well as cooked crabs.

(ling.cao@jd.com)

JD Technology Papers Accepted by World’s Leading AI Conference

Posted on Feb 22, 2021Sep 20, 2022 by Yuchuan Wang

by Yuchuan Wang

Twenty-one papers from JD Technology, a business group under JD.com providing technology-driven industrial services, were accepted by Association for the Advancement of Artificial Intelligence (AAAI) 2021, one of the world’s leading AI conferences. The conference was held virtually from Feb. 2-9.

JD Technology’s papers cover research areas including computer vision, federal learning, adversarial learning, deep learning, sequential recommendation, social recommendation, graph neural networks, casual interference, spatial AI and more. The papers related to industries including retail, smart city, agriculture, robotics and others.

Founded in 1979, the AAAI, is an international nonprofit scientific society devoted to promoting research in, and the responsible use of artificial intelligence. It is regarded as the wind indicator of the future development of AI.

According to Professor Kevin Leyton Brown, Co-Chair of the conference, AAAI 2021 saw over 9,000 paper submissions, of which 1,692 were accepted.

JD Technology’s papers accepted by AAAI 2021

As a technology and service provider, AI is at the core of JD’s technology research and applications. As of Jan. 2021, JD Technology published about 350 papers on leading AI conferences including AAAI, IJCAI, CVPR, KDD, NeurIPS, ICML, ACL and ICASSP. The company has established AI labs with Stanford University and the University of Science and Technology of China to carry out IUR (industry-university-research) practices in AI.

(yuchuan.wang@jd.com)

China’s “Gaokao” Schedule Pushes Up Sales on JD Books

Posted on Feb 22, 2021Oct 20, 2022 by Vivian Yang

by Vivian Yang

Sales of exam preparation books for China’s college entrance examination(Gaokao) saw a spike on JD Books as China just confirmed on Feb 20 that the national exams for 2021 will be held on June 7 and 8.

Gaokao in China never fails to become a heated social topic each year. The decision to hold the Gaokao at its normally scheduled time in June reflected the country’s confidence in controlling the virus spreading. Last year, the exam was postponed by one month due to COVID-19.

According to China’s Ministry of Education, the exam will be the biggest organized collective event since the pandemic outbreak, gathering more than 10.7 million candidates in 400,000 exam rooms in more than 7,000 venues across the country.

“The announcement gave all Gaokao candidates a sense of urgency,” noted a representative of JD Books, adding that the demand of relevant books keeps growing despite the Lunar New Year Holiday from Feb 11 to 18, which was amid students’ winter vacation.

Meanwhile, propelled by the Gaokao’s increasing emphasis on extensive readings, rather than rote learning, classic literature books are gaining increasing popularity among young readers. For instance, the Top 10 bestsellers on JD Books during the holiday period included well-known sci-fi series The Three-Body Problem （三体）, influential Chinese novel Ordinary World （平凡的世界）, and the popular history book series on the internet 30 Minutes of Chinese History / World History in Illustration and（半小时漫画中国史/世界史), all of which are highly useful extracurricular reading selections for students.

As China’s leading book-selling platform, JD Books offers comprehensive education products and services for customers in different age groups and on all kinds of subjects, throughout K-12 and beyond to adult education. During this year’s winter school break, JD Books offered more than 5 million products in promotion and proposed 40 reading suggestion lists at the disposal of different types of student readers to facilitate their learning needs.

(vivian.yang@jd.com)