JD Health Joins Hands with CareCapital to Empower Oral Health Industry

by Yuchuan Wang

JD Health announced on December 16th that it has collaborated with CareCapital, an investment company dedicated to the global dental and oral care sector, to bring digital power to the oral health industry and promote healthcare.

The two parties will build an online and offline integrated smart supply chain for the dental and oral care sector, leveraging JD Health’s B2B procurement platform JD Medicine Procurement and CareCapital’s offline distribution network, aiming to improve the medicine circulation and procurement efficiency.

Relying on JD Health’s strength in telemedicine, the partnership will also help nationwide patients get access to a larger group of excellent doctors and medical institutions online, providing an even more convenient online consultation experience for dental and oral diseases. In addition, JD Health and CareCapital will explore a new model for family oral care in the future.

“Oral health very much influences our general health and life experience, but is often neglected,” said Lijun Xin, CEO of JD Health. “Through this partnership, JD Health and CareCapital will jointly improve the efficiency of the supply chain for the oral care sector, broaden the channels of oral health education, and contribute to the digital and intelligent upgrade of the industry.”

 

(yuchuan.wang@jd.com)

JD Works With Government to Ensure SME’s Sustainability

by Ling Cao

JD.com and the China Centre for Promotion of SME Development of the Ministry of Industry and Information Technology launched a plan to ensure the sustainability of SMEs.

The announcement was made during the APEC SME Business Forum held between Dec. 13-15 in Shenzhen and gathered nearly 100 APEC members, representatives of financial institutions, SMEs, and industry experts.

From left to right: Xiaohua Luo, GM of SME platform at JD Business, Zhixiang Sun, vice president of JD.com, Junzhang Luo, deputy director of the China Centre for Promotion of SME Development, Pingjun Zhou, assistant to director of the China Centre for Promotion of SME Development

The plan will focus on providing measures to help SMEs lower business costs and expand sales channels, as well as talent training, promoting long-term business sustainability. Leveraging JD’s e-commerce platform, marketing and supply chain capabilities, the plan can help enterprises transition to a more digitalized business model.

Since 2020, JD Business has cooperated with local government and institutions to provide a series of policies for SMEs, covering 21 cities around China including Beijing, Shanghai, Shenzhen and Chengdu.

Lipo Shan, director of the Centre said, “As the economy’s basic component, the strong development of SMEs is a key factor for the nation’s economic sustainability. The plan played a significant role.”

Zhixiang Sun, vice president of JD.com said, “The plan aims to help SMEs achieve comprehensive growth, injecting new vitality into China’s economic recovery.”

 

(ling.cao@jd.com)

JD Health Sees Strong Sales Growth in Service Sector on Super Brand Day

by Hui Zhang

JD Health witnessed strong sales growth in the service sector on Dec. 15, the super brand day for JD Health service, with the number of JD Health users and those who paid for health services increasing by 146% YOY and 438% YOY respectively.

According to JD Health’s data, the consultation volume on JD’s internet hospital increased by 4.45 times on Dec.15 YOY, and increased by 2.1 times on JD Health’s TCM center compared with the daily basis over the previous 7 days. On Dec. 15, the number of users who contracted family doctor services increased by 60 times YOY and the consultation volume increased by 10 times compared with the daily basis in December.

In addition to online consultation services, sales of medicine on JD Health also saw rapid growth on the super brand day. JD’s data reveals that sales of family medical supply kits increased by 4 times YOY and sales of cross-border medicine increased by 104% YOY.

JD Health not only sells medicine, but also cooperates with offline pharmacies to provide fast drug delivery. Through cooperation with offline pharmacies, JD Health developed an omnichannel medicine delivery service to help pharmacies benefit more financially, while providing rapid drug delivery services to patients. The service now covers first-tier to fifth-tier cities in 28 provinces across China to solve consumers’ urgent need for medicine. On the super brand day, sales generated from the omnichannel medicine delivery service increased by 7.9 times YOY and the number of orders increased by 5.1 times YOY.

In addition to online consultations and medication sales, JD Health is also a destination for Chinese consumers to purchase medical devices, dietary supplements, and other medical services such as vaccination and medical examination. JD’s data shows that sales of Omron, the Japanese leading medical equipment manufacturer; Yuwell, a Chinese leading medical equipment manufacturer; and Durex, a global condom brand, increased by 70%, 120% and 102% respectively YOY. Sales of vaccines exceeded 13 times YOY and that of medical examinations increased by 8 times YOY. For dietary supplements, sales of Swisse and By-Health increased by 174% and 148% respectively YOY.

“The strong sales growth reveals consumers’ trust of JD Health and relies on JD Health for health management,” said a merchandising manager from JD Health. “JD Health has always positioned itself as a supply chain-centered, medical service-based and digitally-driven health management platform that covers the full life cycle and healthcare scenarios for its customers.”

 

(zhanghui36@jd.com)

JD Awarded Best Channel for Hugely Popular Smart Locks

by Ella Kidron

Smart locks are growing rapidly in China, and JD is a driving force of this industry’s e-commerce boom. The retail giant received an award for its stellar performance in the smart locks space this week. The award for the industry’s “most valuable channel” of 2020 was presented at the “2020 China Smart Lock Industry Quality Improvement Plan” event, sponsored by Daily Hardware Technology Development Center of China, Youju Research Institute, Tencent Home and Youju New Media, held in Shenzhen on Dec. 15.

Qiang Yue (岳强), head of the smart home division under JD Home and Life shared an analysis of channel development in China’s smart lock industry at the event. According to JD’s big data, in the past three years, nearly one million customers have purchased smart locks, of which male consumers account for 65%. The three-year compound growth rate of sales of smart locks on JD has exceeded 50%.

But there is still huge potential for the market. Starting from a small base in 2015, the smart lock market in China has grown exponentially. Counterpoint Research expects the penetration of smart door locks in Chinese households to grow to 20% by the end of 2020, compared with only 5% in 2018.

On JD, the compound growth rate of traffic has reached 360% and page views increased seven times, indicating that there may be a handful of consumers curious about smart locks, but who have yet to take the plunge. Second-tier cities consumers make up 43% of the current base. Well-off, post-‘90s consumers are the main forces of consumption in this area, while post-’85 fathers are also gaining momentum. Millennials are the dominant consumer group for real estate in China; they have also adapted to a digital lifestyle having grown up surrounded by technology.

Qiang Yue, head of smart home, JD Home and Life

Qiang Yue, head of smart home, JD Home and Life

JD also published a “golden list” – a ranking of the hottest selling brands of smart locks, coinciding with the event. The ranking is based on 10 key characteristics including sales, growth rate, popularity, brand reputation and potential, among others. Products from leading brands like Xiaomi, Phillips, Samsung and more are on the list. This list, and other related “golden lists” in other categories give consumers an added level of confidence in the quality and performance of products when making purchases on JD.

(ella@jd.com)

 

JD.ID Continues To Be Exclusive Seller of Xiaomi Phones in Indonesia

by Martin Li

JD’s e-commerce joint venture JD.ID has become Chinese smartphone marker Xiaomi’s exclusive partner to launch its newest flagship phones in Indonesia.

Two new models, MI 10T and MI 10T Pro, are exclusively available on JD.ID, which combines direct-to-consumer and marketplace e-commerce models.

Two new models, MI 10T and MI 10T Pro, are exclusively available on JD.ID

The new phones are equipped with various advanced and exclusive features, including the most advanced Snapdragontm 865 processor, a clear screen with a 144Hz refresh rate, and 33W Fast Charging with a 5000mAh battery capacity.

The collaboration between JD.ID and Xiaomi includes three flash sales activities within this month.

During the Pre-Order period from Dec. 10 – 14, 2020, the first 2,300 buyers were each gifted a pair of MI TWS Earphones 2 Basic and a two-year screen protection warranty.

“We are so excited about the launch of the Xiaomi MIi 10T Series product that is highly anticipated by all friends of JD and Xiaomi fans throughout Indonesia. We are also optimistic in terms of sales of this product, and hope that in the future we can offer more advanced and high-quality Xiaomi products,” said Mia Fawzia, head of marketing of JD.ID.

It is the second exclusive partnership between JD.ID and Xiaomi in the past three months. In September, Xiaomi exclusively launched its new model Redmi 9C on JD.ID.

 

(bjllihao3@jd.com)

Malaysia Overseas Flagship Store Launched at JD.com

by Rachel Liu

Malaysia Overseas Flagship Store officially joined JD Worldwide, JD’s platform for imported products, on December 16th. An online ceremony held between Kuala Lumpur and Beijing to celebrate the store’s launch was attended by Malaysian Ambassador to China, Mr. Raja Dato’ Nushirwan Zainal Abidin; Datuk Seri Tiong King Sing, Malaysia Prime Minister’s Special Envoy to China and Chairman of the Malaysia China Business Council; Larry Lee, vice president of JD. com; and Frank Yu, general manager of marketing and operations at JD Worldwide.

Malaysian products have been long favored by Chinese consumers, especially latex products, coconut products, coffee and more. The newly launched store will introduce nearly 1,000 products from over 60 Malaysian brands, such as instant bird’s nest soup, Musang King durian coffee, curry and coconut milk.

“I am very excited about this launch,” said the ambassador. “JD.com is a platform featuring premium products. I am very keen for the Malaysian brands, especially the brands producing premium products to enter the vast Chinese market. It’s very important for JD, and partners in Malaysia and Malaysian government to all work together to boost the capacity of Malaysian companies to penetrate the Chinese market, which is now very sophisticated.”

“JD.com has over 440 million active customers, which is about 13 times of Malaysia’s population, who are all potential customers of Malaysian Flagship Store,” said Lee. “We will work closely with Malaysia Embassy in Beijing and JD Mas to achieve greater success.” JD Mas is the local operator of the Malaysian flagship store.

“Malaysia has rich resources and unique products,” said Yu. “We are happy to bring more high-quality Malaysian products through the new flagship store. I wish through our efforts, we could not only bring the products, but also Malaysian culture to Chinese consumers, and continue to deep our cooperation between the two countries.”

Left: Malaysian Ambassador to China, Mr. Raja Dato’ Nushirwan Zainal Abidin; Right: Larry Lee, vice president of JD. com

JD Worldwide has been making great progress in recruiting more international brands from different countries. During the pandemic, it worked with several organizations to hold online conferences for international brands on how to enter the Chinese market through JD. National Pavilion is another project for JD Worldwide to introduce overseas products and culture to Chinese consumers, and is especially beneficial to smaller brands. In late November, JD Worldwide welcomed the launching of Peruvian Pavilion for its alpaca products, quinoa and more.

Any international brand interested in building their business with JD in China can apply via https://www.jd.hk/cooperation_en or by emailing worldwide@jd.com.

 

(liuchang61@jd.com)

Household Products Witness Sales Growth on JD during 12.12 Campaign

by Hui Zhang

Household products saw strong sales growth on JD.com during the latest Double 12 Shopping Festival (Dec.1-12), with warmth-related, festive decorations, and smart household products topping the list.

As cold wave is sweeping across China, anything that brings extra warmth is highly welcomed by consumers. According to JD’s data, sales of pressure cookers increased by over 200% YOY and bath barrels increased by 150% YOY on Dec. 12. From Dec. 10-12, sales of beanbags, functional sofas, and cloth sofas increased by 110%, 800% and 300% YOY respectively. Silk quilts, wool quilts, electronic blanket increased by nearly 100% YOY, and sales of mattress increased by 120%. Sales of Chinese leading mattress brand De Rucci’s spring latex mattress increased by 30 times YOY and Thailand’s leading bedding manufacturer Paratex’s spring mattress increased by 100% YOY.

Ahead of Christmas, sales of festive decorations increased by over 100% from Dec.1-12. A total of 10,000 Christmas trees of various sizes were sold on Dec. 12 alone.

In addition to festive decoration products, smart household products have been favored by young consumers born after 1990. According to JD’s data, over 60% of the consumers of smart household products are in this age group. Smart toilets are the top product in this cateogry. The number of Panasonic smart toilet seat sold surpassed a million within only one minute on Dec.12.

“JD has become a destination for household products thanks to its guarantee of high-quality and its effective logistics services which make it easy for consumers to install [products] after purchasing online,” said a merchandising manager from JD Home and Lifestyle.

 

(zhanghui36@jd.com)

JD Shares Updates of Smart Delivery Vehicle at NVIDIA Conference

by Yuchuan Wang

“JD’s smart delivery vehicle is the world’s first application of Level-4 autonomous driving technology on public roads without any human interaction.” said Cindy Xu, principal architect of JD Logistics’ (JDL) autonomous driving division in Silicon Valley.

On December 16th, Xu shared recent developments of JD’s research and applications in autonomous driving on the GPU Technology Conference 2020 held virtually online by NVIDIA

Cindy Xu, Principal Architect, Autonomous Driving at JD Logistics, JD.com

Cindy Xu, Principal Architect, Autonomous Driving at JD Logistics, JD.com

JD Logistics started its cooperation with NVIDIA in 2017. Leveraging intelligent robots based on the NVIDIA Jetson platform, JD brings AI to the field of logistics and supply chain, and continues to expand its research in autonomous driving and smart delivery.

Right after the outbreak of COVID-19 in early 2020, JD urgently deployed its L4 autonomous delivery vehicle in Wuhan to ensure contactless delivery from delivery stations to hospitals and residential compounds. In October, JD announced it would help Changshu, a top 5 county-level city by GDP in China, build a smart city based on smart delivery vehicles. So far, over 1/5 of JD’s delivery stations in Changshu have been equipped with smart delivery vehicles.

Click here to watch Xu’s comments (in Chinese)

Click here to watch Xu’s comments (in Chinese)

“The core of achieving this level of research and application is the deep collaboration between JD and NVIDIA. Based on NVIDIA’s Jetson AGX Xavier platform, we have further developed our autonomous driving system and optimized the computing unit,” said Xu. “The collaboration with NVIDIA not only secured the Level-4 autonomous driving demand from a computing perspective, but also helped lower the power consumption to 10% of the industry average.”

In the future, JD Logistics will further deepen its collaboration with NVIDIA in the field of autonomous driving especially in the area of autonomous driving trucks, which will continue to alleviate the pressure due to the shortage of truck drivers in China.

 

(yuchuan.wang@jd.com)