JD Airlines Announces Inaugural International Cargo Flight Connecting Shenzhen and Ho Chi Minh City

Posted on by Yuchuan Wang

September 19, 2023 – JD Airlines, the air cargo division of JD Logistics, today announced its first international all-cargo route connecting Shenzhen, China and Ho Chi Minh City, Vietnam. A B737-800BCF cargo aircraft successfully carried out the first round-trip flight today, marking a pivotal moment for JD Airlines since its operations began in October 2022.

In collaboration with airline service company CSAA, JD Airlines will operate the trade route three times a week, on Wednesdays, Fridays, and Saturdays. The route is optimized to primarily transport cross-border e-commerce parcels from China to Vietnam, while also facilitating the shipment of key agricultural exports—such as fruit and seafood—from Vietnam to China.

Loading at Shenzhen Bao’an International Airport

Leveraging the advantageous location and service capabilities of Shenzhen Bao’an International Airport, JD Airlines has successfully established an expansive air cargo network that seamlessly interconnects regions in the North, South, and East of China.

With the launch of the inaugural flight between Shenzhen and Ho Chi Minh City, JD Airlines remains committed to expanding its global reach and enhancing its international transportation capabilities. Plans are underway to explore additional international routes connecting to key markets in Southeast Asia, South Asia, South Korea, and Japan, among other regions.

Since 2017, JD Logistics has been developing its air cargo division in collaboration with airline partners. Currently, JD Logistics has an extensive network of over 1,000 air transportation routes, covering more than 100 airports worldwide. This network delivers a coverage rate of more than 95 percent for its express air delivery services across multiple cities in China. The formation of JD Airlines, previously known as JD Logistics Airlines, accommodates the growing demand for air freight services, while also enabling JD Logistics to establish a more agile, reliable, and efficient supply chain.

 

(yuchuan.wang@jd.com)

JD.com Debuts iPhone 15 Presale with Commitment to One-Hour Delivery

Posted on by Vivian Yang

by Vivian Yang

At 8:00 PM on September 15th, JD.com officially launched its iPhone 15 presale. Through JD’s “Shop Now” omnichannel initiative, the company is providing a guaranteed one-hour home delivery service for customers when the product becomes officially available on September 22nd, ensuring a hassle-free shopping experience devoid of long waits or queues.

For the second consecutive year, JD Daojia (JDDJ), a subsidiary of JD.com,  proudly takes on the role of the primary instant retail platform for Apple’s latest smartphone launch. Customers can complete their pre-payment reservations via JDDJ, confident that their iPhone 15 will be dispatched from the nearest Apple-certified store on its global release date. Orders will be delivered by Dada couriers, the local on-demand delivery service provided by Dada Group under JD.com.

Deepening its partnership with Apple, JD.com offers superior retail experiences both online and offline. This includes hosting Apple’s online flagship store on JD.com and incorporating over 4,600 Apple-authorized retail locations into its JDDJ platform, which spans more than 1,700 counties and cities across China. This wide-reaching network guarantees timely deliveries to all customers, whether they are located in urban centers or remote villages.

JD Logistics’ distinguished “211 Program” remains a magnet for iPhone aficionados. This program guarantees same-day delivery for orders placed before 11:00 AM and next-day delivery for orders finalized by 11:00 PM. Complementing this, JD’s promise of “order online, receive from a nearby store within an hour” ensures Apple users can be among the first to experience the new release.

To date, JDDJ’s annual mobile phone sales have exceeded an impressive 10 billion yuan. While remaining committed to hour-level delivery service for all 3C digital products, the platform is diversifying its offerings, incorporating categories such as sports equipment, outdoor gear, and more. These expansions meet the varied needs of modern consumers while enabling partner brands to explore new sales channels.

 

(vivian.yang@jd.com)

JD Health Dispatches Expert Physician and Donates Critical Supplies for Earthquake Relief in Morocco

Posted on by Vivian Yang

by Vivian Yang

JD Health is rapidly mobilizing resources to aid the ongoing earthquake relief efforts in Morocco. On September 14th, we dispatched an expert orthopedic doctor to collaborate with the international disaster response team led by the Beijing One Heart Sphere Charity Foundation. Additionally, we’re coordinating the delivery of essential medical supplies to support the mission.

Dr. Zhang Haijing, a veteran in medical relief with nearly two decades of specialized experience, will represent JD Health in Morocco. His extensive background includes involvement in flood relief, earthquake rescues, counter-terrorism operations, and mass event medical assistance. Since joining JD Health, Dr. Zhang has provided complimentary consultations to hundreds during emergency rescues, drawing from his expertise in wilderness first aid and medical rescue.

The volunteer team will depart at midnight on September 14th, Beijing time. They will bring an initial shipment of critical medical supplies, generously donated by JD Health in partnership with China’s leading medical product manufacturer, HYNAUT. The shipment includes essentials such as iodine swabs, sterile disinfectant swabs, waterproof dressings, adhesive tapes, surgical dressings, non-woven bandages, and N95 masks, among others.

At JD Health, we take immense pride in our team of full-time doctors—92% of whom have over a decade of clinical experience. In addition to offering daily online medical consultations, our doctors are committed to humanitarian work. They have been on the front lines of various disaster relief operations, both domestically and internationally. Following the devastating floods in Henan and Shanxi in 2021, our team provided critical on-site medical support and facilitated the donation of essential disinfection and pharmaceutical supplies. Earlier this year, when a severe earthquake hit West Asia, we were quick to mobilize resources, offering crucial support to local relief efforts. And just last month, we sent doctors to Zhuozhou in Hebei Province, an area heavily impacted by persistent torrential rains.

 

(vivian.yang@jd.com)

JD.com and Spier Unveil ‘Creative Block Up,’ a Wine Experience Crafted for Chinese Wine  Enthusiasts

Posted on by Vivian Yang

by Vivian Yang

On September 8th, JD.com, in collaboration with Spier, one of South Africa’s oldest and most esteemed wine farms, unveiled their exclusive wine series—Creative Block Up—to the Chinese market.

“Spier’s Creative Block series has earned international acclaim for its artful blending and exceptional quality. Now, JD.com proudly presents the newest addition to this lauded collection: the Creative Block Up. This exclusive offering features a melodic blend of 3, 5, or 8 varietals, each sourced from unique, carefully selected vineyard blocks. The result is a wine of intricate flavors and depth, further elevated by Spier’s commitment to sustainable farming—all expertly curated to delight the Chinese palate.

The official launch ceremony took place at JD.com’s headquarters and was attended by valued guests including H.E. Ambassador Dr. Cwele, the South African Ambassador to China; Economic Counselor Gary James Smith; Allyson Hu, Spier China Market Manager; and key executives from JD Retail’s global sourcing team.

“JD.com is steadfast in its commitment to ensuring the absolute authenticity and excellence of imported goods,” said Da Lu, General Manager of JD Global Sourcing. “Our direct overseas procurement model benefits not only our consumers but also allows global brands like Spier to establish a meaningful connection with the expansive Chinese marketplace.”

The partnership comes as China and South Africa celebrate the 25th anniversary of their diplomatic relations. H.E. Ambassador Dr. Cwele, in his address, remarked, “This year celebrates the 25th anniversary of diplomatic relations between China and South Africa. The deep-seated camaraderie and regular interactions between our nations stand testament to our bond. Our collaboration with JD.com will expose a larger Chinese audience to South African wines. I am confident that this initiative will make South African wines a favorite among many in China.”

In a video message, Marcus Ford, Asia Market Manager for the Wine of South Africa Association (WOSA), said, “JD.com has emerged as the preferred destination for fine wines among Chinese consumers. We commend the cooperation between JD.com and Spier in launching this captivating wine series.”

Established in 1692, Spier stands as one of South Africa’s time-honored wine farms, boasting a plethora of national and international accolades. As per a 2023 report by the globally recognized wine critic and Master of Wine, Tim Atkin, Spier has five wines that have achieved scores above 90 points.

JD Retail’s global sourcing team includes wine experts certified at the highest levels, ensuring an unparalleled selection of world-class wines. This includes professionals certified with the British WSET Level 4, spirits experts who have toured numerous Scottish and Welsh distilleries, and specialists accredited in Chilean and New Zealand wines. With their combined expertise and global perspective, they endeavor to bridge world-class wine brands with the burgeoning Chinese market.

 

(vivian.yang@jd.com)

 

Four Ways JD.com is Bringing Supply Chain Excellence to Europe

Posted on by Vivian Yang

by Vivian Yang

As JD.com continues to broaden its global footprint, we understand that a robust, well-integrated supply chain is instrumental for success. Guided by this understanding, we have zeroed in on forging robust partnerships in European markets. By leveraging our deep expertise in e-commerce, logistics, and technology, we aim to set new benchmarks for supply chain excellence in the region. This article explores four strategies we’re employing to achieve this goal.

  1. Expanding Our Warehouse Network Across Europe

Located in Milton Keynes, just outside London, our JD Property division operates a pivotal logistics distribution center. This facility serves as a linchpin in the supply chain for John Lewis, the UK’s largest department store. Strategically located near major transit routes, the center offers rapid connectivity to major cities including London, Birmingham, Northampton, Cambridge, and Oxford — putting us within a 4.5-hour drive of 85% of the UK population.

Beyond the UK, JD Property has successfully rolled out 11 similar warehousing projects across Europe. Globally, we operate nearly 90 bonded warehouses, overseas warehouses, and direct mail warehouses, with comprehensive transportation options spanning sea, air, and land routes. Within Europe, our logistics division, JD Logistics, is currently operating overseas warehouses in Germany, Poland, the Netherlands, France, the UK, and Spain, building a warehouse network that effectively covers a majority of the continent.

  1. Empowering Brands with Next-Gen Automated Warehouse Solutions

JD Logistics empowers local retailers in Europe by equipping them with cutting-edge logistics technology. Our state-of-the-art solutions have drastically improved operational efficiency for renowned European brands, including lingerie retailer Hunkemöller and Poland’s largest retail chain Biedronka.

For example, our Venlo distribution center in the Netherlands is a testament to logistics ingenuity, featuring advanced automation technologies like AGVs (Automated Guided Vehicles), robotic arms, and sophisticated logistics management systems. By implementing these technologies, our partners have seen operational costs decrease and efficiency improve by more than 300% compared to traditional warehouses.

  1. Elevating Delivery Services Through Strategic Partnerships

JD Logistics recently partnered with Geopost, Europe’s largest international parcel delivery network based in France. This collaboration enables prompt local delivery from our overseas warehouses, with one-day delivery now possible in countries such as Germany, the Netherlands, France, the UK, Spain, and Poland.

Our end-to-end delivery solutions feature door-to-door service, attentive customer support, real-time digital tracking, and convenient global returns. These services not only minimize overhead for European businesses but also deliver packages one to two days faster on average than major international express companies.

  1. A Trusted and Reliable Gateway to the Chinese Market

JD Retail is committed to serving as the most reliable channel for European brands entering China. Hundreds of European brands have chosen JD.com as their first partner when entering the Chinese market.

Our pioneering “National Pavilion” , active since 2014, has garnered strong support from embassies and authoritative institutions from numerous countries, serving as an effective channel to introduce their countries’ products and cultures to Chinese consumers. To date, JD.com features over 100 national and regional pavilions, offering more than 5,100 unique products and attracting over 1.5 billion annual views from more than 10 million active users.

Over 20 European countries spanning key economic regions across the continent have established and leveraged this platform. They include the United Kingdom, France, Germany, Denmark, Finland, Spain, Portugal, Russia, Italy, Czech Republic, Serbia, Romania, and Georgia, among others.

A Glimpse into the Future: JD.com’s ‘35711’ Vision

As we celebrated our 20th anniversary this past June, JD.com CEO Sandy Xu officially announced our “35711” Vision. In line with this ambitious roadmap, JD.com is gearing up to extend our supply chain services globally, aiming to create infrastructure in economies contributing to 80% of the world’s economic output.

As we strive to achieve this vision, we remain committed to delivering unparalleled value to our European partners and customers through cutting-edge solutions and robust collaborations.

 

(vivian.yang@jd.com)

JD.com Launches Second Annual Agricultural Specialty Shopping Festival to Promote High-Quality Agricultural Products

Posted on by Vivian Yang

by Vivian Yang

JD.com announced the launch of its second annual Harvest Carnival and Shopping Festival of Agricultural Specialties, kicking off on September 1st. Backed by a robust investment of one billion yuan, JD.com is committed to connecting consumers with exceptional farm-fresh goods from over 2,000 industrial belt zones across China, all while ensuring rapid delivery and optimal freshness.

Leveraging its digitally intelligent supply chain, JD.com directly sources premium agricultural specialties from their source regions. By eliminating middlemen, the company is able to guarantee delivery to consumers’ homes within 72 hours. JD.com also provides a money-back guarantee for any damaged produce, ensuring a hassle-free and superior shopping experience for all.

During the festival, JD.com employs a multi-faceted approach that includes direct subsidies and targeted traffic promotions to feature local specialties to nationwide consumers, such as Sunite mutton from Inner Mongolia, hairy crabs from Suqian, corn from Northeast China, pears from Laiyang, wine from Ningxia, sea cucumbers from Weihai, and Wuyi Mountain black tea. These efforts serve not only to enrich the customer experience but also to increase revenue for local farmers significantly.

To further promote agricultural specialties, the festival will feature 2,000 live streaming events where influencers will guide viewers through the cultivation and harvesting processes, offering a farm-to-table experience that informs and delights.

Last year’s inaugural Harvest Carnival and Shopping Festival witnessed immense participation from millions of Chinese consumers. The transaction volume and traffic for high-quality agricultural products from various regions saw remarkable double-digit growth compared to the same period last year with increases of nearly 50% and 1.2 times, respectively. Noteworthy sales included 160,000 hairy crabs from Suqian, Jiangsu, over 500,000 kiwis from Xiuwen, Guizhou, and 5.3 million pomegranates from Hui Li, Sichuan.

Through its focus on elevating the quality of agricultural products and supporting farmers, JD.com has successfully increased the value of agricultural output and fostered a virtuous cycle that results in higher-quality products for consumers, improved revenues for farmers, and a strengthened agricultural value chain.

Since the launch of its “March to Rich” rural revitalization initiative in October 2020, JD.com has successfully collaborated with over 2,000 industrial belts nationwide. The company surpassed its target of generating a rural output value of over one trillion yuan — achieving this milestone three years ahead of schedule in June.

As JD.com launches this year’s  Shopping Festival of Agricultural Specialties, the company reaffirms its commitment to enhancing the quality of China’s agricultural sector, supporting farmers, and bolstering the growth of the rural economy.

 

(vivian.yang@jd.com)

Pioneering Digital Transformation: JD.com’s Robust Presence at CIFTIS 2023

Posted on by Vivian Yang

by Vivian Yang

For the fourth consecutive year, JD.com proudly served as the global partner of the 2023 China International Fair for Trade in Services (CIFTIS), showcasing expansive exhibitions across both physical and digital platforms. This year’s participation included several of JD’s business segments—ranging from retail and logistics to technology, healthcare, industrial operations, property development, insurance, and private label. Through its uniquely designed booths, the company focused on spotlighting digitally intelligent technologies engineered to enhance service trade efficiency and improve quality of life.

JD Cloud, leveraging its digital capabilities, played a crucial role in enhancing the virtual components of the fair. For instance, its Customer Relations Management system facilitated a 10 percent increase in marketing effects for both the event organizers and participating vendors. JD’s technology was also pivotal in streamlining various operational facets, such as guest reception, enterprise services, and ticket management, which amplified user engagement and satisfaction.

Sandy Xu, CEO of JD.com, delivered a speech on the opening day, articulating the significant role that digital transformation plays in driving sustainable and high-quality economic growth. In her remarks, Xu emphasized how JD’s supply chain bridges the gap between consumers on one end, with nearly 600 million users across China connected to the internet, and the industrial internet on the other end, with a vast number of products from manufacturers and brands. JD’s digitally intelligent technologies pave the way for seamless flow between both ends.

Sandy Xu, CEO of JD.com delivered a speech at China E-Commerce Convention during CIFTIS

To illustrate the effectiveness of the company’s supply chain, JD.com boasts an industry-leading inventory turnover rate of just 31.7 days as of June 2023, managing an unmatched number of over 10 million SKUs. Furthermore, JD successfully reduced its fulfillment expense rate to 5.8% YOY, setting a new benchmark in integrating the digital and physical worlds.

Positioned as “a technology and service enterprise with the supply chain at its core,” JD.com has continuously applied digitally intelligent technologies across the supply chain continuum. This includes aspects like production, distribution, consumption, and after-sales services. As of June 2023, JD.com’s supply chain infrastructure assets were valued at RMB 140.8 billion. This robust infrastructure does more than just fortify the stability and reliability of JD’s own supply chain operations; it also serves as a catalyst for the digital transformation of the company’s partners and associated enterprises across the entire supply chain ecosystem. In doing so, JD is making a tangible contribution to the high-quality, sustainable development of the real economy.

JD.com is committed to broadening the accessibility of its supply chain infrastructure and digital prowess to all industries. Concurrently, the company gathers industry-specific insights to curate bespoke technologies and services tailored to various sectors, such as retail, energy, manufacturing, automotive, and transportation. In doing so, JD is not just advancing its own digital infrastructure but also equipping various industries with the tools needed to expedite their digital transformation journeys, thereby unlocking their value across the industrial landscape.

 

(vivian.yang@jd.com)

JD Industrials Introduces the “Full Chain” Solution: Driving Digitally Intelligent Transformation Across Industries

Posted on by Vivian Yang

by Vivian Yang

JD Industrials, a subsidiary of JD.com and a leading provider of industrial supply chain technology and services, unveiled its innovative end-to-end supply chain solution, the “Full Chain,” during the company’s partners summit in Shanghai on August 31st.

The “Full Chain” solution offers an integrated framework that amalgamates various services and capabilities from all participants throughout the industrial chain, including product planning consultancy, procurement, management, operations, and after-sales services. Its primary objective is to facilitate a substantial reduction in operational costs and improve efficiency across various industry sectors.

Chunzheng Song, CEO of JD Industrials and Vice President of JD.com, underscored the company’s strategic vision by stating,  “Our ambition extends beyond creating a mere solution; we aim to establish a comprehensive digital infrastructure. This platform is designed to expedite the transit of production materials and foster a digital transformation for businesses.” By opening access to this sophisticated infrastructure, JD Industrials envisions a surge in data flow while reducing the movement of physical products, resulting in a more streamlined and efficient supply chain.

As a testament to its commitment to collaboration, JD Industrials forged partnerships with representatives from the supply-side, demand-side, and logistics providers within the manufacturing sector. These partnerships will focus on embracing digitally intelligent solutions throughout the supply chain, with the goal of reducing costs and enhancing efficiency.

Specifically, the supply-side will share inventory information and offer products at competitive prices, while the demand side will accelerate their digital transformation and explore more cooperation opportunities. Logistic service providers will expand their delivery networks and improve service quality, while technology and service providers will enhance data connectivity. With the “Full Chain” solution as the foundation, JD Industrials will serve as the connector, facilitating data exchange and optimizing resource allocation.

A noteworthy endorsement of its efficacy, Nippon Paint China, a preeminent paint manufacturer in Asia, has integrated the “Full Chain” solution into its operations. Subsequent reports from their procurement department indicate a marked decrease in inventory expenditures across their 63 national factories, coupled with significant improvements in operational efficiency.

Song concluded the announcement by articulating his aspiration for expanded collaboration: “This initiative marks a seminal moment in our journey. We are earnestly seeking collaborations with industry leaders to formulate best practices in digital supply chain management, thereby fostering the continued advancement of the manufacturing sector.”

 

(vivian.yang@jd.com)