JD.com Launches New Sustainability Initiatives to Mark WWF Earth Hour 2019

JD.com is partnering with the World Wide Fund for Nature (WWF) again this year in support of the Earth Hour global environmental movement. Under the partnership, JD has launched a range of sustainability initiatives in recycling and green packaging across its business this week.

Leveraging its nationwide in-house logistics network, the only one that covers 99% of China’s population, JD.com has launched a new round of clothing recycling, where clothing picked up from its customers is sent either to recycling facilities or distributed to the needy. As part of the effort, a dozen universities and companies have set up physical booths where people can donate clothes. A similar drive last year collected more than 200,000 items from 47 cities across China, and a total of more than 1 million items of clothing have been collected so far under JD’s program.

JD.com has launched a new round of clothing recycling, where clothing picked up from its customers is sent either to recycling facilities or distributed to the needy.

A new addition to the campaign this year is JD’s partnerships with infant formula brands Mead Johnson Nutrition and Wyeth Nutrition to reduce waste by collecting and recycling empty infant formula cans. Some of the cans will be transformed into colorful pencil cases that will be distributed to disadvantaged schoolchildren.

As China’s largest retailer, JD.com is focused on making its supply chain increasingly sustainable. Key to these efforts is the Green Stream Initiative, JD’s largest environmental project, through which the company promotes the use of sustainable packaging materials, reducing the environmental impact of the entire supply chain. As part of its support of Earth Hour 2019, JD is giving its customers in cities including Beijing, Shanghai, and Guangzhou the option to select reusable packaging for an expanded range of products. Customers shopping on the JD.com mobile app can change its interface to display an Earth Hour themed skin, encouraging them to engage in sustainable consumption.

“With its comprehensive in-house logistics network and vast consumer base of more than 300 million customers, JD.com is the priority partner in our efforts to promote sustainability in China,” said Lunyan Lu, Chief Operating Officer of WWF China. “Considering JD’s influence as the industry leader, its commitments and actions help to promote sustainable consumption in China and set a good example for practicing social responsibility in all sectors of society.”

“We are always looking for ways to make our business more responsible and sustainable,” said Christine Wong, head of JD International Affairs. “We have taken this year’s Earth Hour as a call to once more step up our efforts in eco-friendliness and sustainable consumption. We will continue working with partners to create new models for running sustainable, environmentally responsible businesses.”

Earth Hour began in 2007 as a WWF initiative in Australia, with individuals, communities and businesses voluntarily switching off unnecessary lights for one synchronized hour. Since then it has spread across 187 countries and territories to raise awareness of energy consumption and its environmental impact.

JD.com’s contributions to Earth Hour this year are only the latest addition to its impressive track record of corporate social responsibility. The company is converting its entire vehicle fleet to new energy vehicles, among other efforts to reduce emissions, and it is developing biodegradable packaging to further reduce waste in the supply chain. JD’s recently issued corporate social responsibility report highlights its ongoing commitment to global sustainability and dedication to giving back to the community.

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JD.com’s AI Accelerator Demonstrates New Real-World Applications of AI Technology

JD.com, China’s largest retailer, is enabling new AI startups to push the bounds of real world applications of AI technology. Launched last August, JD’s AI accelerator serves as a major incubator for AI startups and early stage companies looking to make their mark in the space. JD’s first demo day, held in March, gave the accelerator’s inaugural group of startups a chance to showcase their projects.

The first batch of startups covers a range of industries, including retail, legal, healthcare, and education, among others. Some of these projects have already been implemented for day-to-day use at JD.com. For instance, FaGouGou (法狗狗), a provider of AI-powered legal consultancy services, worked closely with JD’s legal team to develop an innovative chatbot for merchants requiring legal advice and services. Based on JD’s speech recognition technology, AI algorithms, and legal databases, the Q&A platform has already benefited many of JD’s suppliers, merchants, partners and other entrepreneurs and SMEs, providing them with quick answers to their queries about investment and financing, corporate management, certifications, labor issues, and more. FaGouGou’s new legal technology product is now playing a critical role in fulfilling the needs arising from a current shortage of experienced lawyers in China.

“We’re thrilled to work with JD.com to use AI to advance legal services,” said Alex Liu, CEO of FaGouGou. “JD.com is leading the pack when it comes to real world application of technology, especially in AI. Leveraging JD’s immense resources made it possible for us to turn our idea of AI-driven legal consultancy services into a reality.”

Another startup is using AI to solve common pain points plaguing wine shoppers. Gone are the days of trying to remember the name of that great bottle of wine from last night’s dinner thanks to Chinese wine app 9KaCha. The app equips JD.com’s existing SnapShop technology – a 24/7 shopping consultant which allows users to upload photos and uses AI to analyze them and provide recommendations – with the ability to recognize hundreds of thousands of wines based on an extensive database, and to access detailed information about each one, such as its type, origin, color and taste, with a simple click of a button. Users can upload a photo of a wine label to directly purchase that particular wine, or to receive recommendations about other wines to help them expand their portfolios.

“JD’s AI accelerator program has empowered us to take our business to new heights,” said Zhifeng Dong, Co-founder of 9KaCha. “Working with JD has enabled us to tap into the rapidly growing demand for fine wines among JD’s more than 300 million customers.”

Through the AI Accelerator program, JD has now opened up its vast resources to China’s next-generation of AI startups, providing a wide range of support services to help them get off the ground successfully. These include training and mentoring in research and development, product, management, financing, legal, marketing, and other areas as well as technical support such as APIs, algorithms, and databases to facilitate improvements in their technologies. The startups also enjoy access to JD’s rich application scenarios across different parts of its business, including retail, logistics, legal and HR, among many others, allowing them to quickly put their offerings out into the real world and increase scale. With an initial roster of 16 startups, the program has already seen more than 80% of its participants succeed in debuting their new AI technologies through JD’s businesses.

“The accelerator program is immensely valuable in providing us a new perspective on how to leverage our technology resources,” said Bowen Zhou, Head of JD AI Platform & Research and Vice President of JD.com.

“We have already implemented several of the projects from the first batch of startups across the JD ecosystem. In the future, we will continue supporting these companies, as well as the ones in the second round, and future rounds, as they move into the next stages of their development.”

JD.com has already announced the second batch of promising startups in the AI Accelerator program. It includes 17 new startups, such as 3D vision technology provider Huajie IMI and leading online video platform, Zen Video. In the months ahead, JD will be working closely with them to help them scale their technologies and take their innovations to the next level.

JD.com and Michelin China Expand Partnership

Michelin China is expanding its partnership with China’s largest retailer JD.com through the launch of a first-party flagship store on the JD platform. The new partnership will also see the global tire manufacturer and e-commerce giant integrate their offline auto service networks. Consumers who buy Michelin tires on JD.com will be given priority to choose high-end service networks such as TYREPLUS to enjoy premium installation service.

Part of JD.com’s online retail strategy, this is the latest milestone in the Michelin China and JD.com partnership, which dates back to 2016. The launch of its first-party flagship store on the platform marks the first time Michelin China has authorized an online platform in the Chinese market to sell its premium tires directly to consumers. In 2018, overall tire sales on JD.com had triple-digit growth. This new partnership will result in stronger sales performance and easier access to over 300 million customers for Michelin China.

Michelin China is expanding its partnership with China’s largest retailer JD.com

The seamless integration of the TYREPLUS offline service network, an automotive aftermarket services provider launched by Michelin Group, with JD.com’s offline automotive initiative “JD Auto Service,” will set new standards of convenience. This initiative is part of JD’s “Boundaryless Retail” strategy – the belief that consumers should be able to buy whatever they want, wherever and whenever they want it – online or offline.

A highly convenient consumer service, when users make purchases on the platform’s auto part stores, they will be given priority to choose high-end service networks such as TYREPLUS to enjoy premium installation service, thus enhancing the overall tire purchasing experience.

The new flagship store guarantees customers buy authentic products and JD.com’s unparalleled nationwide logistics and warehousing network ensures that purchased tires are delivered to offline service centers for installation with the speed and efficiency that JD.com is known for.

“JD.com understands that car owners require seamless integration of online purchasing and offline installation when they are choosing new tires,” said Roc Liu, Vice President of Michelin China Investment Co., LTD.

“With this e-commerce giant as our partner, we’re confident that this partnership will improve the entire tire purchasing experience.”

“Michelin has established a global reputation for producing high quality tires which we know will be embraced by JD.com users,” said Lijun Xin, President of JD Life and Services.

“With the backing of our premium e-commerce platform and capabilities in boundaryless retail, including our offline auto parts franchise, the expansion of this partnership will help consumers across China better connect with this outstanding tire brand, and significantly improve the process of buying and installing tires.”

In recent years JD.com has become a major player in China’s auto parts and services industry, expanding its network of online and offline options for Chinese car owners and launching its own franchise of “JD Auto Service” branded auto service stores throughout the country.

JD’s Data Insights Help Top Consumer Goods Brands Boost Sales

JD is teaming up with several of the world’s top fast-moving consumer goods (FMCG) brands to provide data-driven insights about how best to cater to Chinese consumers. Launched several years ago, JD’s Consumer-to-Manufacturer (C2M) model leverages JD’s big data and customer analysis capabilities to optimize a brand’s products specifically to meet unique demands of the Chinese market.

Two household favorites, Huggies diapers and Head & Shoulders shampoo, are the latest brands to benefit from JD’s C2M initiative, resulting in significant sales increases. These successes were announced at JD’s recent annual FMCG conference, where the company gathered more than 900 representatives from top brand partners to share its business strategy for the coming year, including its continued focus on C2M projects.

As China’s largest retailer with more than 300 million customers, JD has access to a vast database of customer feedback. JD’s specialized data analytics tools, which can perform sophisticated key word searches and trend analyses, helped Huggies understand how to maximize performance and comfort of their diapers in the Chinese market and boost customer satisfaction. Last year, after leveraging JD’s extensive consumer insights to better understand the reasons for the rising popularity of domestic Chinese diaper brands, which mostly use composite material rather than wood pulp, Huggies released a new composite material version of its diapers in China. This material doesn’t become rough when soiled, making it more comfortable for longer term wear. Since the new product’s launch last year on JD’s “Super New Product Day” — a sales event that helps brands drive more traffic and market new products to the e-commerce giant’s consumer base — sales of the new collection accounted for more than 62% of Huggies’ sales on JD. Further, analyzing the frequency of customer diaper shopping trips and babies’ average daily diaper needs led JD and Huggies to introduce a new 104-diaper package that has proved wildly successful for the brand on JD.

Anti-dandruff and scalp-care expert Head & Shoulders also benefitted from JD’s C2M initiative. After analyzing data and customer feedback, JD helped Head & Shoulders see how Chinese consumers are increasingly concerned about the environmental friendliness and chemical composition of the products they use. After observing and analyzing the rising popularity of natural hair care products across its platform, JD supported Head & Shoulders launch an exclusive collection of natural shampoo free of silicone. In its first four months, sales of this collection exceeded 10 million RMB.

“JD is unrivaled in its understanding of how China’s consumers shop online, and the insights they provided were invaluable to us in designing this new line of shampoo,” said Janet Cai, e-commerce director of Head & Shoulders, P&G. “P&G looks forward to deepening our partnership with JD to ensure our products fulfil the needs of China’s discerning consumers.”

“As the first-choice online shopping platform for millions of customers in the world’s largest retail market, JD is uniquely placed to advise established consumer brands on how best to tailor their products through a demand-driven production model,” said Carol Fung, president of JD FMCG. “Our deep understanding of customers is based on extensive consumer insights and user feedback, allowing JD to provide valuable advice to our partners in the design of both their products and marketing campaigns.”

JD has also leveraged its C2M capabilities to assist brands in other categories such as consumer electronics. In 2015, JD and HP jointly launched the OMEN Gaming PC built exclusively for gamers. Through deep learning and semantic analysis of millions of customer reviews and searches, combined with market trend analysis and market research, JD and HP customized many aspects of the PC to best suit gamer needs. HP has since launched a series of OMEN gaming products with JD.

In December 2018, Logitech launched the Pebble wireless mouse featuring a modern design with a slim appearance and noise reduction. This particular model was recommended by JD as a result of the platform’s big data analysis identifying “silent” and “slim” as two of the most common search keywords. Logitech began working with JD to identify products that meet changing needs and expectations of consumers in 2015. Since then, sales of Logitech’s “silent” mouse have tripled in China and continue to grow.

‘JD Plus’ Premium Program Now Includes Zhihu Membership

JD.com’s pioneering premium membership program, JD Plus, which already includes a rich range of exclusive promotions and benefits that go beyond shopping, now includes more reasons to join. Starting March 8, JD Plus members will also receive premium subscriptions to Zhihu, China’s leading Q+A platform, as well as free access to thousands of online books via Zhihu membership.

Often cited as China’s equivalent to Quora, Zhihu ( “do you know?” in Chinese) has more than 220 million mostly young and well-educated users. Chinese internet users increasingly turn to Zhihu for insight and expert knowledge on various topics.

As part of this new tie-in, Zhihu members will also gain access to the full range of JD Plus benefits, joining more than 10 million JD Plus members who get premium services such as faster accumulation of “JingDou” loyalty points for product purchases on JD, exclusive discounts on purchases and shipping, 24-hour premium customer service, and other premium features they can use both online and offline.

Chinese consumers increasingly value the advantages of premium paid membership programs. JD.com was the first Chinese e-commerce company to introduce an exclusive paid membership service three years ago. Since then, the company has continued adding new features for its JD Plus members, including benefits beyond its own platform.

The partnership with Zhihu gives new JD Plus members free access to over 10,000 e-books, 600 audiobooks and Zhihu “Live” – real-time interactive Q+A sessions. Existing JD Plus members also have the opportunity to receive Zhihu benefits immediately via an in-app game. Others will begin receiving the new benefits without extra charge once their memberships renew.

“Over the past three years, millions of Chinese consumers have joined JD Plus to enjoy special discounts, exclusive members-only prices and coupons, among many other benefits,” said Chunhui Meng, head of JD Plus at JD.com. “By teaming up with industry leaders such as Zhihu, JD Plus is making strong progress in building the best cross-industry premium benefits program available to Chinese users. JD Plus’ emphasis on high quality benefits and services makes it a natural fit for Zhihu Reading Club’s members.”

“Since Zhihu launched its membership program last year, we have continued enhancing our premium offering through innovative partnerships,” said Rongle Zhang, Vice President of Zhihu. “As China’s largest retailer, renowned for its commitment to premium goods and quality customer service, JD is an ideal partner for Zhihu. The exclusive member privileges provided by JD Plus will be much appreciated by our insightful Zhihu members.”

The Zhihu partnership is the latest example of how JD partners with others to enhance the JD Plus program. JD Plus members already get benefits including complimentary VIP membership on China’s leading online streaming video platform iQIYI, bundled memberships with Walmart’s Sam’s Club, complimentary use of airport VIP lounges, as well as restaurant and food coupons, entertainment services, travel booking, wealth management products and more.

JD.com Harnesses AR Technology to Improve Childhood “Stranger-danger” Education

JD.com, China’s largest retailer, is using its advanced technology to bring augmented reality (AR) features to a picture book that teaches children how to interact safely with strangers. The new AR book is based on the popular German children’s book “Ich geh doch nicht mit Jedem mit!” (“I’m not going with everyone!”) by Dagmar Geisler, a well-known volume among Chinese parents for the simple and engaging way it educates children about “stranger-danger.”

The AR storybook is available to anyone who purchases the hard-copy edition and contains four new scenarios that teach children about the potential dangers and safest ways to interact with strangers. Parents and children can use the JD app on their smart devices to quickly scan the book and get easy access to practical, real-life scenarios that fully engage and immerse young readers.

 

 

As technology continues to evolve rapidly, so too has the reading experience, which has seen traditional paper books supplemented by e-books and, more recently, AR versions. For children, learning has the potential to be enhanced and transformed by cutting-edge AR technologies that make books more interactive and enjoyable.

The issue of missing children remains a serious problem worldwide. Despite investments in education and awareness, much needs to be done both globally and in China, home to an estimated 220 million children under the age of 14. By applying its innovative technologies to create more effective learning resources, JD can make a significant contribution to efforts addressing this issue.

“We are proud to use our technology to tackle this important issue,” said Tony Tan, head of AR/VR at JD.

“JD.com has already transformed the way consumers shop in China through our state-of-the-art technologies. We’re now helping to transform the way children learn by developing AR-powered educational tools. JD looks forward to continuing to work alongside authors and publishers to ensure the brightest and safest tomorrow for our kids and to shape the future of learning. We will also continue to find innovative ways to bring the AR technologies we develop in our labs to market in the service of our customers and partners.”

JD was an early mover in using AR to enhance the retail experience, online and offline. Innovative tools such as its AR Fitting Room and AR Styling Station offer JD’s more than 300 million customers highly immersive and personalized shopping experiences. For instance, the AR Styling Station enables shoppers to virtually try on make-up and other beauty-related products and has proven enormously popular. During the company’s annual 6.18 anniversary sales last year, 70% of those who purchased color lenses first used the AR Styling Station to test out how they looked.

Farfetch and JD.com Expand Strategic Partnership

  • JD.com’s Toplife to merge into Farfetch’s existing China business
  • Farfetch to gain ‘Level 1’ access on the JD app
  • JD.com’s 300 million customers to have access to more than 3,000 luxury brands through Farfetch’s network
  • Win-win collaboration to provide ‘Premier Luxury Gateway to China’ for luxury fashion brands

LONDON & BEIJING–(BUSINESS WIRE)– Farfetch Limited (NYSE: FTCH), the leading global technology platform for the luxury fashion industry and JD.com (NASDAQ: JD), China’s largest retailer, today announced the expansion of their strategic partnership in order to provide the ‘Premier Luxury Gateway to China’ for luxury brands.

Under the agreement, Toplife will merge into Farfetch China. In addition, Farfetch will gain a ‘Level 1’ entry point on the JD.com app, providing JD.com’s 300 million customers with instant access to more than 3,000 brands via Farfetch’s network of more than 1,000 luxury brand and boutique partners.

The partnership builds on the existing successful relationship between Farfetch and JD.com, started in July 2017. Since then, Farfetch has leveraged JD.com’s logistics capabilities in China, as well as JD.com’s insights into the behaviors of China’s luxury consumers. JD is one of Farfetch’s largest shareholders.

Farfetch has strengthened its China business through its agreement to acquire CuriosityChina, a leading integrated marketing and social commerce company. Through this expanded agreement with JD.com, Farfetch will offer the full suite of Farfetch’s technology and logistics platform to brands wanting to reach luxury consumers in China, which accounts for significant growth in the luxury industry1.

Luxury is an integral component of JD Fashion. As a key player in China’s luxury market, JD has been working directly with luxury brands to offer an end-to-end luxury shopping experience, from customer service to logistics, with luxury warehousing and ‘white glove’ delivery via JD Luxury Express. It has also pioneered omnichannel luxury partnerships. Several top brands have made their official e-commerce luxury debut with JD. Going forward, JD will continue to expand its direct partnerships with luxury brands.

José Neves, Founder, CEO and Co-Chairman, Farfetch said: “We are delighted to build on our relationship with JD.com, and bring to market an unrivalled solution for luxury brands to succeed in the Chinese market. We believe our Level 1 access with JD.com “closes the circle” and will be transformational for the luxury industry’s digital landscape in China. With this agreement, and our previous strategic investments in China including our acquisition of CuriosityChina, we now offer luxury brands a one-stop solution to develop their digital strategies in accessing the engaged and sophisticated audience in this important market. Today we mark the launch of what I believe is the Premier Luxury Gateway to China.”

Jon Liao, Chief Strategy Officer of JD.com, said “This win-win collaboration is a key development in our ongoing relationship with Farfetch. We are combining the best of global and local market expertise in the luxury segment. This is an important step for JD.com in developing its global fashion and luxury ecosystem. In just over a year of operation, Toplife has worked with many of the world’s top brands, and has grown to become the platform of choice among China’s discerning luxury consumers and brands. Luxury is an integral part of our fashion offering, and we are excited to work together with Farfetch to create the ultimate destination for luxury shopping in China.”

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1 Bain “Altagamma 2018 Worldwide Luxury Market Monitor – The Future of Luxury: A Look into Tomorrow to Understand Today (November 2018)”

View source version on businesswire.com: https://www.businesswire.com/news/home/20190228005311/en/

JD.com and Rakuten to collaborate on unmanned delivery solutions in Japan

JD.com, China’s largest retailer, and Rakuten, Inc., a leading global innovation company in e-commerce, have signed an agreement that will see JD.com’s drones and autonomous delivery robots utilized in Rakuten’s unmanned delivery solutions in Japan.

Under the agreement, JD.com will combine its expertise in developing drones and autonomous delivery robots with Rakuten’s expertise in drone delivery service operations in Japan, such as its dedicated shopping apps. The two companies will collaborate on Rakuten’s lineup of unmanned delivery services to suit a wide range of applications and situations.

Rakuten launched its Rakuten Drone delivery service in 2016, and has gained experience through providing delivery services and trials in collaboration with corporate partners and local governments. In 2018, its first delivery trial was conducted using a combination of drones and autonomous delivery robots, a step toward solving the last mile challenge for the logistics sector in Japan.

“We are delighted to begin this collaboration with JD.com, which boasts the most cutting-edge proprietary delivery network in China as well as a track record and know-how in delivery with drones and UGVs,” said Koji Ando, Group Managing Executive Officer of Rakuten, Inc. “By utilizing JD.com’s drones and UGVs with the unmanned delivery solutions created by Rakuten, we hope to accelerate innovation in the Japanese logistics sector and contribute to building a society that can offer greater convenience to all citizens.”

JD.com began developing its drone program in 2015, and launched the world’s first commercial drone deliveries in 2016 in rural China. It currently operates drones in Jiangsu, Shaanxi and other provinces. Since then, JD’s drones have logged more than 400,000 minutes of flight time. In January 2019, the company announced the success of Indonesia’s first government-approved drone test flight, opening the door for future commercial drone use in Indonesia and Southeast Asia. On the ground in China, its autonomous delivery robots are being used in urban areas in several cities and are becoming frequent sights on a number of university campuses and in office parks. JD.com has also launched two smart delivery stations in the cities of Changsha and Hohhot, transforming last-mile logistics and further increasing delivery speed for customers.

“We have been using drones and autonomous delivery robots for real deliveries in China for over two years,” said Jun Xiao, president of JD-X, JD’s logistics innovation lab. “This is one way we are innovating to make logistics more accessible, reliable and cost-effective. In Japan there are many opportunities for drones to make deliveries in mountainous areas, remote islands and in emergency situations. As we push the bounds of what our autonomous delivery technology can do, and explore its use in a wide range of applications from e-commerce to humanitarian support, we believe it will continue to bring significant benefit to people around the world.”

JD.com and Rakuten aim to accelerate the development and commercialization of Rakuten’s unmanned delivery solutions in Japan and will cooperate to promote convenience and innovation in society.