Topic

JD Health: CEO Shows Remarkable Reporting Card

Posted on by Vivian Yang

by Vivian Yang

JD Health has become the “first entry point for online health consumption” in China, said Enlin Jin, CEO of JD Health during the company’s 3rd partners’ meeting on Feb 10 in Beijing. The company is dedicated to providing access to all types of health consumption services in close collaboration with its partners, he added.

Data reveals that over the last three years, JD Health’s revenue has maintained a compound annual growth rate (CAGR) of 68 percent, while the average daily volume of online medical consultations and the annual number of active users both experienced CAGR growth of 48 and 213 percent, respectively.

As more users turn to JD Health Internet Hospital for dependable online medical care, it is expanding quickly. In the first half of 2022, the average daily consultation volume reached 250,000. Currently, the hospital has more than 45,000 doctors at the level of deputy chief physician and above, and has established 27 primary clinical departments and 151 secondary clinical departments.

On the aspect of pharmaceutical retailing, JD Pharmacy has grown by more than four times the industry average for the seventh consecutive year as of 2022. JD Pharmacy has accumulatively served over 100 million patients, and the DOT (i.e., duration of drug treatment) of patients with chronic diseases has been extended, which effectively improves the treatment impact on patients.

It is worth noting that in 2022, JD Health’s medical device user base surpassed 100 million, making it a stellar growth platform for many medical device brands. Among nearly 30,000 medical device brands from home and abroad that partnered with JD Health last year, over 40 brands had annual sales of over RBM 100 million yuan, and some top brands achieved annual sales of nearly RMB 2 billion yuan.

For nutrition and health care products, JD Health worked closely with brand partners to study user needs and propelled a 92 percent YoY sales increase among brand members. Meanwhile, JD Health offers the most comprehensive foods for special medical purposes (FSMP) online in the Chinese market.

On supply chain infrastructure, JD Health’s nationwide medicine warehouse network provides medicine storage service under all sorts of conditions in terms of different temperatures and dosage forms. It has achieved same-day delivery of products that are self-operated by JD Health teams in 146 cities and next-day delivery in 337 cities across China.

Highlighted during the partners’ meeting were four dimensions that will guide JD Health for the next development step to create fuller health service offerings to all people, including an open ecosystem, model expansion, service integration, and universal accessibility.

 

(vivian.yang@jd.com)

JD Cloud Launches ChatJD to Integrate ChatGPT into Technology Products and Services

Posted on by Yuchuan Wang

by Tong Shen

JD Cloud announced this week that it had launched “ChatJD,” an industrial version of ChatGPT focused on the vertical industrial fields of retail and finance.

“JD.com offers the best scenarios to accelerate the scale implementation of AIGC & ChatGPT,” said Dr. Xiaodong He, vice president of JD.com, an IEEE Fellow, and a specialist in conversational AI technology.

The industrial ChatJD will roll out through one platform, two fields and five applications. It will build a human-computer dialogue platform that understands and generates tasks in natural language processing, with parameters estimated to total hundreds of billions.

Built upon the company’s experience in intelligent dialogue accumulated over the past 10 years, coupled with years of practice in various businesses across retail, logistics, finance, health, and more, ChatJD is more focused on retail and finance. It has constructed a knowledge graph that is made of a four-layer knowledge system, 40+ independent systems, 3,000+ intentions and 30 million high-quality QAs that cover over 10 million retail commodities on JD.com.

Additionally, ChatJD will develop five application scenarios, ranging from content generation and human-computer dialogue to user intent understanding, information extraction, and sentiment classification, which will play an important role in areas such as automated customer consultation and service, smart marketing content generation, financial research report and more.

Since 2019, JD.com has begun to explore NLG (natural language generation) to research in AI-generated marketing content in house, such as generating product titles, selling points, and scripts for livestreaming and more. The service has covered more than 2,000 product categories and has been applied across multiple marketing channels on JD’s app, generating a total of more than 3 billion words of text. In addition, developed from JD’s early smart customer service chatbot, Yanxi AI platform provides consumers and merchants 24/7 services in shopping guidance and many others, covering end-to-end shopping nodes including pre-sale, sale, and after-sales. Yanxi is currently used by 588 million consumers and 178,000 merchants on JD.

Dr. He believes the impact of ChatGPT to the industry may rival what iPhone has produced. ChatGPT’s biggest innovation lies in the generation of natural language, which gradually sorts out the user’s intention through interactive dialogue and generates intact texts. From the technical point of view, ChatGPT innovatively uses semi-supervised learning algorithms compared to the previous unsupervised deep learning algorithms, and makes the model for content generation more organized. To some extent, it is actually a course correction to the past obsessive pursuit of mass (parameters) and unsupervised learning.

 

(press@jd.com)

Romance-related Spending Surges on JD Shop Now for Valentine’s Day

Posted on by Vivian Yang

by Mary Ma

During this year’s Valentine’s Day, which came shortly after Chinese New Year, sales of traditional romantic gifts like flowers, chocolates and cakes spiked on JD.com’s on-demand retail business JD Shop Now, which delivers to consumers’ doorsteps within one hour.

As an essential part of JD’s eco-system, JD Shop Now closely links various physical retail stores, playing an important role in the product transaction network to improve the overall efficiency of goods picking and delivery.

From February 11 to 12, sales of flowers increased more than 3 times compared with that from February 4 to 5, with sales on February 14 accounting for about 60 percent of the whole festival period from Feb 11 to 14, according to JD Shop Now.

The number of searches for gifts to wives/girlfriends and husbands/boyfriends was both around sevenfold higher than on normal days. Data from JD Shop Now shows that beauty sets, perfume, and jewelry are listed as the top 3 gifts for women, and sales of makeup sets, perfume and silver ornaments were up by 10, 2 and 7 times respectively. Game machines, electric razors and skin-care sets are the most popular gifts for men.

Spending for pets was a clear growth trend, according to data. JD Shop Now saw sales surge in outdoor potable pet kits, pet medical products and beauty supplies.

Consumers’ shopping preferences vary in different cities. Consumers living in Shanghai shopped for a lot of chocolate products from JD Shop Now, followed by Dalian, Shijiazhuang, Shenzhen and Wuhan. Meanwhile, those in Beijing took the lead in the consumption of flowers, Guangzhou is top in beauty consumption, and consumers in Qingdao purchased mainly in outdoor sports equipment.

 

(mayiqian3@jd.com)

JD.com Welcomes Top Pump Brand Grundfos on its Site

Posted on by Vivian Yang

by Vivian Yang

JD Industrial Supply launched the flagship store of the world-leading water pump Grundfos, a popular Danish brand, on January 30.

The first-party JD store offers 23 Grundfos products that can be applied to eight scenarios ranging from commercial building construction, industrial processes, urban water supply, industrial water treatment and more.

Wei Wang, general manager of the procurement department of JD Industrial Supply, said that the cooperation with Grundfos is an important step for the platform to provide more comprehensive industrial products and professional services for enterprise clients of all industries.

JD and Grundfos will work closely throughout the procurement process to provide efficient services from pre-sales technical consultations and after-sales installation to intelligent product type matching and other value-added services.

According to a spokesperson of Grundfos, it is critical to provide customized services in the pump purchase process, given the various operating circumstances in which the pump systems would be installed, especially under high or low temperatures, air pressure, and other extreme conditions. Grundfos will have its technical engineers collaborate directly with experts from JD Industrial Supplies to ensure smooth procurement and fulfillment, such as conducting on-site inspections, and providing design solutions, installation guidance, and other support.

Meanwhile, Grundfos’ product information will be connected with JD’s product standardization database. Known as “Mercator”, the database aims to create a set of unified parameter definitions for highly complex industrial supplies and a digitally intelligent solution, so that enterprise procurers only need to key in certain factors. For example, in Grundfos’ case, those factors might include liquid temperature, flow speed, delivery head, interface forms, etc. The database can quickly respond with precise product recommendations, greatly saving procurers’ time and energy in product selection.

 

(vivian.yang@jd.com)

JD Property and Harvest’s REIT lists on the Shanghai Stock Exchange

Posted on by Yuchuan Wang

Harvest & JD Storage Logistics REIT (Fund Code: 508098), a real estate investment trust (REIT) operated and managed by JD Property, a subsidiary under JD.com, officially listed on the Shanghai Stock Exchange on Feb. 8. The REIT raised RMB 1.757 billion yuan with off-line allotment reaching 126.04 in over-subscription multiples. It is China’s first public warehousing and logistics REIT issued by a private company.

The assets of the REIT include three logistics parks located in Langfang, Wuhan, and Chongqing, covering a total floor area of 350,995 square meters. All three are scarce high-standard warehouses that represent the highest level of warehouses in China in terms of scale and automation, offering reliable profitability and a strong capability to fend off risks. The occupancy rates of these three parks are all 100 percent, with average leasing terms reaching five years, higher than the industry average of three years.

JD Property provides integrated services for industrial infrastructure development and asset management, and owns all of JD.com’s self-built logistics facilities. As of now, JD Property’s modern warehousing network has been deployed in 29 provincial-level administrative regions across China, with a total area of over 20 million square meters under management. The company also runs 24 projects in Southeast Asia and other regions overseas.

Wei Hu, Senior Vice President of JD.com and CEO of JD Property; Zhonglei Wang, a JD Property employee of the Langfang logistics park project; Chun Yang, a JD Property employee of the Chongqing logistics park project; Xuejun Zhao, Chairman of Harvest Fund; Lingfei Lu, CMO of Harvest Fund, and Yijun Wang, Head of Infrastructure Investment Management Department of Harvest Fund, rang the listing gong together at the ceremony.

Sandy Xu, CFO of JD.com said: “JD.com’s development is rooted in the real economy, as it grows in and serves the real economy. The value of the company’s supply chain infrastructure is recognized by various sectors of society including investors.” She added, “As the first private warehousing and logistics REIT, Harvest JD Warehousing Infrastructure REIT will greatly stimulate and enhance the vitality and confidence of the private sector to invest in supply chain infrastructure, and help to promote the digitalization, networking and intelligentization of the warehousing and logistics industry. JD.com will also unswervingly promote the construction of supply chain infrastructure.”

 

(press@jd.com)

JD Logistics Helps Malaysian Baby and Maternal Brand Improve Fulfillment Efficiency

Posted on by Yuchuan Wang

by Tong Shen

JD Logistics has helped Anakku, a Malaysian baby and maternal brand, improve fulfillment efficiency by 30 percent with all orders fulfilled in 24 hours. The partnership started in August 2022, and JD Logistics has since provided warehousing and fulfillment services to over 1,000 Anakku stores throughout Malaysia.

JD Logistics currently runs self-operated and collaborative warehouses in Malaysia, offering services including B2B and B2C logistics, omni-channel fulfillment, goods return logistics, transportation and more.

Malaysia

Before cooperating with JD Logistics, Anakku faced challenges such as low warehousing accuracy, delivery inefficiency and unstable delivery time, etc. JD Logistics helped the brand develop a customized end-to-end supply chain solution that is based on in-depth research of Anakku’s overall goods volume, vehicles, personnel and other details. JD Logistics also helps manage 10+ transportation companies to monitor their delivery time, optimize the working efficiency and cut Anakku management costs. As a result, Anakku’s omni-channel orders in and around Kuala Lumpur can be delivered the next day, and the time used is less than 50 percent of the local average.

Ng Meng Guan, Chief Commercial Officer of Anakku, said, “We look forward to cooperating with JD Logistics deeper in supply chain collaborations beyond logistics services, and also developing in the Chinese market by leveraging their domestic supply chain capabilities. ”

Currently, JD Logistics’ international business operates approximately 90 bonded warehouses, international direct mail warehouses and overseas warehouses, covering an aggregate GFA of approximately 900,000 square meters with an over 70 percent increase year-over-year.

 

(press@jd.com)

JD Shop Now Sales Soar During Chinese Spring Festival

Posted on by Vivian Yang

by Marry Ma

JD.com’s on-demand retail service “Shop Now” released the 2023 Report of On-demand Consumption in Spring Festival on January 28. During the Chinese Spring Festival from January 21 to 27, sales increased by 90% compared to the same period of last year’s Spring Festival. The search volume for Spring Festival decorations such as couplets, lucky characters, and red paper cuttings has increased more than 3.5 times that of the same festive period last year.

Data from JD Shop Now shows that gift boxes, fruits, alcoholic beverages, and mobile phones are the most popular goods during the Spring Festival. On New Year’s Eve, the consumers’ order amount increased by 171 percent year-on-year.

Gift box sales remain popular throughout the entire Spring Festival period, with overall year-over-year growth of over 50 percent. Among them, sales of baijiu gift boxes and fruits and nuts gift boxes have grown more than 10 times, while sales of fruits gift boxes, baked goods gift boxes, and dried seafood gift boxes have grown more than three times.

As many areas have started to experience snow and low temperatures, warm clothing items have also been popular, with sales of wool caps, gloves, electric blankets, and heaters increasing more than 2.5 times year-over-year.

Data from JD Shop Now shows that during the Chinese New Year period, sales of mobile phones increased by more than 70 percent compared to the previous year, cosmetics and perfume sales increased by more than 120 percent, and sales of home appliances increased by 226 percent.

Sales of smart health monitoring products on JD Shop Now increased by more than 10 times, and sales of massagers, electric health pots, and air purifiers increased by more than 2 times. The data shows that the sales of kitchen appliances such as floor-cleaning robots, cooking machines, and air fryers increased by more than 8 times compared to the previous year.

In order to bring pets home for the New Year, pet owners ordered travel equipment for cats and dogs on JD Shop Now, with sales increasing by 176 percent year-over-year, and sales of cat and dog toys, pet beauty tools, and pet medical supplies all increased by more than 110 percent year-over-year.

 

(mayiqian3@jd.com)

Dutch Retailer Blokker Expands Cooperation with JD.com’s Ochama

Posted on by Yuchuan Wang

by Yuchuan Wang

From February 1, Ochama customers will be able to pick up their orders at an additional 50 Blokker stores in the Netherlands. The expanded partnership reflects the successful pilot project launched in May 2022 between Ochama and the leading Dutch non-food retailer to open third-party Ochama pick-up points in offline Blokker stores.

All the new pick-up points are located in city centers and on shopping streets, with easy access to shoppers. Supplies are made directly from Ochama’s distribution center.

“And it won’t stop there,” said Jeanine Holscher, CEO of Blokker. “We expect to set up Ochama pick-up points in many more stores in the coming months.” According to Jeanine, this cooperation fits well with the changing role of Blokker in the shopping scene.

“Costs are getting higher and we see people’s shopping behavior changing,” she added. “We are responding to this by giving a new role to our stores. For example, we are shipping more and more online orders through the store. And by setting up Ochama pick-up points in Blokker’s stores, we are adding even more relevance to our stores and additional traffic directed from Ochama’s webshop and app.”

Jeanine believes that in doing so, Blokker’s assortment is seamlessly connected with Ochama’s assortment, creating an optimal and omni-channel shopping experience to provide satisfying shopping experiences for customers.

“We are honored to expand the cooperation with Blokker in bringing more Ochama pick-up points to its stores to enrich the shopping scenarios for customers in the Netherlands,” said Pass Lei, a senior executive at Ochama. “Through the cooperation, customers will be able to get the things they need when they need them the most with a hassle-free shopping experience.”

Blokker has a network of more than 400 stores in the Netherlands including more than 50 franchised stores, and a webshop with an assortment of more than 500,000 items.

As an innovative retail brand launched by retail giant JD.com in 2022 in Europe, Ochama offers a one-stop omni-channel shopping experience for both food and non-food products such as home appliances, home living, electronics, fashion and more.

 

(yuchuan.wang@jd.com)