Feb 26, 2020|

JD Helps SMEs Resume Operations


by Ling Cao and Ella Kidron

JD Logistics is offering a wide range of initiatives to support the operations of small-and-medium enterprises during the coronavirus (COVID-19) outbreak to help them get back to work.

The rapid growth of JD Logistics’ open logistics business (defined as services provided to parties outside of JD’s first party) is a further reflection of JD’s overall commitment and efforts to leverage its technology and resources to fully support the resumption of business operations and stable economic development in China during the coronavirus period.

Data shows that, as compared with the Spring Festival period, orders over the last week from JD Logistics’ open logistics business have increased 126%, among which supply chain services have nearly doubled, express delivery, large-size package delivery, and cold chain services have nearly tripled and cargo express is up nine times.

JD has also instituted several measures to support importing merchants during this special period. This includes subsidies and giving priority to shipments from high demand export centers in Australia, the US, Canada, Japan, South Korea, Germany, and the UK. JD’s storage service, which allows individuals and small enterprises to store their goods in JD’s warehouses is also providing subsidies to clients. In addition, JD Service+ is offering SMEs subsidies for disinfection and sterilization services.

JD Logistics is also opening up its supply chain management capabilities to SMEs, including opening up its smart supply chain management platform covering planning, replenishment, and analysis. The news comes after JD just announced that it is providing free software to small and micro-enterprises to help them get back to work. The tools include WMS, TMS, OMS, and ERP, covering the entire supply chain process including inbound and outbound, inventory management and transportation to helping become digitized and improve fulfillment efficiency.


(ling.cao@jd.com; ella@jd.com)