JD Facilitates Chengdu’s DCEP Test Run

Posted on by Ling Cao

by Ling Cao

Chengdu’s DCEP test run has received 4.2 million applicants from 8:00 am on Feb.24 to 00:00 o’clock on Mar. 3, and 203,060 lucky customers have won lucky draws. Of the winners, 138,805 people received RMB 178 yuan, and 64,255 people received RMB 238 yuan, totaling nearly RMB 40 million yuan. JD Technology has provided comprehensive support for the program, on areas including application, the lottery, and issuing envelopes. This is also the first DCEP consumption envelope test run in western China.

“I was so surprised that I got the envelope,” said one customer. “It was a big bonus for the start of the year!”

Some local residents enthusiastically posted lottery results in their WeChat moments, and described plans to make purchases online or offline.

Promotional posters are displayed in one JD 5Star store that supports DCEP payments

“We have showcased promotional materials in our store, explaining to customers how to use the money. With the help of JD Technology, we’ve also upgraded our cashier machine internally to be more efficient, while for our customers the payment process is the same as before, ensuring they can smoothly and easily purchase their beloved products,” said Xiao Chi, head of a JD 5Star flagship store.

One customer shows the red envelop page from her cellphone

Fei Peng, head of the DCEP program at JD Technology said, “By using frontier technologies, and through omnichannel, stable customer service capabilities, as well as application experience, JD Technology aims to contribute its efforts in the DCEP’s wallet ecosystem building, supporting local governments’ test runs, and exploring more real scenarios.”

JD Technology has already supported DCEP’s three test runs in Suzhou and Beijing, which have gained experience in operations and solutions, as well as offering new shopping scenarios for customers.

 

(ling.cao@jd.com)

JD Health Celebrates World Hearing Day

Posted on by Vivian Yang

by Vivian Yang

To mark World Hearing Day on Mar. 3, JD Health is offering free online hearing tests and medical consultations on its telemedicine platform from Mar. 1 to 3. The company will hold a discussion with Prof. Yongxin Li, the chief otologist of Beijing Tongren Hospital via livestream to enhance the public’s awareness of hearing-related care.

Thanks to its online to offline (O2O) model and close collocation with hearing aid brands, JD Health users can screen their hearing ability and consult a doctor, and then, based on the result, decide to book more precise examinations from professional offline service outlets, and order customized hearing aids.

“JD Health’s O2O service aims to offer a more convenient and reliable hearing aid purchase solution for our customers to help them find the most suitable devices and save time on making multiple appointments and undergoing multiple examinations in-person,” said a representative of JD Health.

The portal for World Hearing Day on JD Health 

The portal for World Hearing Day on JD Health 

To date, JD Health has cooperated with more than 1,300 offline hearing aid service centers across the country on its O2O service, with 500 centers offering home services for testing and device matching.

According the advice from JD Health’s doctor, early examination is critical for the treatment of hearing problems. Especially in case of sudden deafness symptoms, it is best to intervene within 24 hours.

WHO’s statistics show that currently there are about 450 million people in the world suffering from hearing loss. The number is estimated to reach 900 million by 2050, which means 1 in every 10 people will suffer hearing disabilities. And among them, only a small portion will actively pursue medical intervention. This may lead to a higher risk of suffering from depression and Alzheimer’s disease.

 

(vivian.yang@jd.com)

 

 

Posted in ESG

JD Pharmacy Offers Online Buying and In-store Pickup for New Rare Disease Medication

Posted on by Yuchuan Wang

by Martin Li

JD Pharmacy has started providing online purchase and offline pickup service for a new rare disease medicine.

Customers can buy MAYZNT, which treats rare disease multiple sclerosis (MS), on JD Pharmacy’s online platform and pick it up at the pharmacy nearest to their homes.

JD Pharmacy became the first online partner of the medicine after JD Health and  Novartis China announced a partnerhsip in Shanghai in September last year.

The service now covers more than 10 provinces and municipalities, including Beijing, Tianjin, Shanghai, Chongqing and Sichuan. More places are expected to be covered in the near future.

Novartis will continue cooperating with JD Pharmacy to expand coverage of the new medication, according to Novartis representative.

Enlin Jin, manager of the medicine unit of JD Health, said that the partnership is a symbolic step in JD Health’s exploration of self-owned cold chain service. The two companies will continue cooperating to improve patients’ convenience in buying medicine.

There are more than 2.5 million multiple sclerosis patients around the world. In China the number is around 30,000, according to statistics of neurology branch of Chinese Medical Association.

 

(bjlihao3@jd.com)

JD’s Duty Free Stores in Hainan Saw Booming Sales during CNY

Posted on by Rachel Liu

by Rachel Liu

After a massive amount of Chinese customers rushed to Hainan province during the past Chinese New Year holiday, JD’s newly opened duty free stores there saw a fast increase in sales. The amount of customers and orders peaked from Feb. 13 to 15, with average sales per customer reaching about RMB 500 yuan.

“The most popular electronics products in our store are the personal care related products, such as hair blowers and shavers, which account for nearly 80% of total sales,” said a sales manager from JD duty-free stores. “In the cross-border experience store, we are happy to see that many senior customers who come to Hainan for travel choose to buy health supplements in the store. During this period health supplements accounted for 54% of total sales, with Swisse, Childlife and Puritan’s Pride becoming top 3 brands. Beauty products are popular among female customers, accounting for nearly 40% of sales, and facial mask is the most popular category.”

According to data released by Chinese media, sales of duty-free products reached RMB 1.5 billion yuan in the past seven-day CNY holiday, with average sales of over RMB 200 million yuan per day. A total of 4.58 million visitors came to Hainan from Feb. 11 to 17, and revenue generated by travel reached RMB 5.8 billion yuan.

Hainan increased its annual duty-free shopping quota to RMB 100,000 yuan per person and expanded the range of duty-free goods from 38 categories to 45 last July. JD Worldwide opened a duty free store and a cross-border experience store in the city of Sanya last December, focusing on electronics products and digitalized shopping experiences for customers.

 

(liuchang61@jd.com)

JD E-Space Tops Entertainment List Survey of Local Residents

Posted on by Ling Cao

by Ling Cao

JD E-Space, JD’s omnichannel experience store in Chongqing, has won the most favored fashion and entertainment location among local residents. The announcement was made today jointly by four local news media that organized the 10-day campaign, which was joined by nearly 30,000 people who made over 200,000 likes in their WeChat moments.

The other top five locations are IFS, Raffles City, Chang Jia Hui and a Culture and Travel Space by Sunac China. An industry expert said, “These five places all share one same characteristic, which is that they are all fashionable, allowing them to attract customers to the stores.”

JD E-Space, which opened during the 2019 Singles Day Grand Promotion, aims to provide customers with an immersive shopping experience. Customers can try some of the brands’ high tech items and new products, including coffee machines and more.

In March, JD E-Space will continue to provide superior products and services to customers, such as free installation service for some air conditioners. During Mar. 6 to 8, female customers have the chance to get coupons to make purchases on JD in honor of International Women’s Day.

 

(ling.cao@jd.com)

JD Pioneer: Connecting Every Rural Corner

Posted on by Yuchuan Wang

by Yuchuan Wang

JD Logistics (JDL) is proactively penetrating China’s rural market with its business and infrastructure development, connecting rural area with e-commerce and logistics services and provide the same-level services offered in big cities.

JD’s Huatugou delivery station in Mangya, Qinghai province is led by Binbin Cui, who is responsible for the last-mile fulfillment of JD’s orders in the township of Huatugou. About 1,200 kilometers away from Xining, the capital of Qinghai province, Huatugou has an average altitude of 3,000 meters. Previously having worked in Xining, Cui volunteered to move to the township and established the station in 2018.

Binbin Cui, JD Courier

Binbin Cui, JD Courier

Three years later, the amount of daily parcels he delivers has increased over 30 times from the initial ten or twenty he delivered when he first arrived. “In the past, it was unimaginable for most of the local people to shop on the internet so conveniently and have orders delivered within days,” said Cui.

Mangya has an oilfield, where migrant workers are on the frontline of petroleum extraction. To deliver to these frontline workers, Cui once drove 280 kilometers for the longest delivery. This year, ahead of Chinese New Year, many workers who were not able to go back to their hometowns sent Mangya’s specialties to their families thousand miles away through Cui, via JD Express.

Couriers like Cui are one of many at JD. In 2014, JD launched the “pioneer station” plan, which gives opportunities for couriers to go back to their hometowns to establish stations extending JD’s services in remote areas.

Last year, JDL announced that it will upgrade its lower-tier markets program to provide 24-hour delivery service in over a thousand counties and tens of thousands of townships in China. As of now, JD’s logistics networks cover almost all districts and counties in China.

 

(yuchuan.wang@jd.com)

“Fighting Fire like Superheroes”: Stories of JD Auto Service Stores

Posted on by Rachel Liu

by Rachel Liu

Mr. Jian, the owner of the JD Auto Service Dezhong store in Xi’an, never imagined that his store would become famous locally just one month after opening last November.

The store’s staff discovered a parked car on fire next to the store, with the owner sleeping inside. Seeing the dangerous situation, the staff immediately sprayed fire extinguishers at the fire and woke up the car owner. More staff quickly used high pressure fire hydrants to join the rescue, successfully putting out the fire. “Although this car owner is not our client, we are obliged to provide our help,” said Jian. “I am happy to hear that many neighbors said our staff are superheroes for successfully fighting the fire.”

The store’s staff discovered a parked car on fire next to the store, with the owner sleeping inside

During the past Spring Festival, Jian kept his store open.. On the first day of the holiday, Xi’an resident Mr. Li drove to a nearby city to visit his relatives, and on his way back, his car broke down. Li called all the car maintenance stores nearby and none was open. He took a final shot to call Jian for help, and Jian soon found the parts needed and drove 50km to provide help. Jian didn’t take any extra charge besides parts, no matter how Li insisted.

On February 11，the first day of holiday, Ms. Yan of Shanghai scratched another car by accident. Yan had never experienced this situation and panicked. She called the JD Auto Service store where she does regular maintenance. A staff from the store quickly came to Yan and helped her contact the insurance company. The staff also drove Yan’s car back to the store for repair and provided a replacement car to Yan. and paint mending service for Yan. To show her appreciation, Yan bought fruit and cakes for the store staff, which deeply touched Xingyue Hu, owner of the JD Auto Service store.

Hu had no experience in auto related business before he opened the store. But as a car owner, he was troubled with the high price of 4S stores, and lack of transparency in some other street stores. He always wanted to open an auto service store, and quickly signed up after seeing JD was looking for franchisers. JD’s support in branding, management, employee training and supply chain enabled Hu and other store owners to provide high quality products and services for customers. “Many customers chose us because we have JD’s brand endorsement,” said Hu.

Similar stories happened in Beijing, Shenzhen and other cities during the spring festival.  Hu said: “Although I kept working during the past holiday, I feel this spring festival was very special and meaningful.”

 

(liuchang61@jd.com)

JD’s Procurement System Helps Enterprises Resume Business after CNY

Posted on by Ling Cao

by Ling Cao

JD’s procurement system has helped enterprises resume business after the Chinese New Year (CNY) holiday, especially for traditional industry partners. Data showed that nearly 60% of the system’s registered users are from wholesalers, retailers, services, hotels and restaurants.

“Digital procurement can not only make up the supply chain gap for offline suppliers during  and after holiday periods, but also can effectively satisfy the purchasing demand amid emergencies like COVID-19, ensuring stable production for enterprises,” said a representative from IT service industry.

Since the system was released in February 2020, the average active clients increased 50% month by month, and the average orders increased 130% month by month.

A representative from JD Business said, “In the long term, digitalization has become a key tool for helping companies overcome challenges, and JD will continue to provide them with integrated value and services.”

 

(ling.cao@jd.com)