JD Worldwide Saw Sales Surge for Food and Makeup during Black Friday

by Rachel Liu

Black Friday has become a shopping festival of imported products in China. Chinese customers are looking for products from all over the world. On November 27th, sales of JD Worldwide increased 194% YOY. On JD Worldwide’s Super Category Day on November 26th, sales increased 128% YOY.

Makeup and self-care products are very popular among imported products. Sales of imported makeup products increased 4 times YOY. Sales of self-care products increased over 180% YOY. Shiseido, Sulwasoo and Dr. Jart+ are the top three most popular makeup brands. Kao, Shiseido and Ryo are the top three most popular brands in the self-care category. Additionally, sales of imported luxury bags and suitcases increased 93% YOY.

Imported food, maternal & baby products and health supplements are also hugely welcomed by customers. Sales of imported products in the food category increased nearly four times YOY. The top three best-selling brands are infant milk powder brand Maxigenes, Devondale and Nestlé. Sales of health supplements increased 108% YOY, with GNC and Swisse becoming the leading brands in sales.

Apart from making Black Friday a sales carnival, JD Worldwide has also promoted the culture and lifestyle behind the shopping event to Chinese consumers. Pianist Lang Lang and his wife Gina Redlinger, brand ambassadors of JD Worldwide, made a short film specifically for the Black Friday promotion.

 

 

“We noticed some interesting trends during this Black Friday promotion,” said Frank Yu, general manager of marketing and operations, JD Worldwide. “Apart from the previously popular imported categories, such as makeup and healthcare, more ‘niche’ categories are becoming popular, such as toys, medical products and pet products. Sales of imported toys increased over 20 times compared with last Black Friday. More customers are shopping through livestreams and interaction games. With the pandemic keeping customers from shopping overseas, cross-border ecommerce platforms have become their preferred choices.”

 

(liuchang61@jd.com)

JD Health and Universal Medical Imaging to Synergize Capabilities

by Hui Zhang

JD Health and Universal Medical Imaging, one of the leading third-party medical imaging clinics in China, reached an agreement on Nov. 28, with both sides agreeing to explore cooperation in medical imaging examination services and diagnosis.

Leveraging JD’s e-commerce strength and big data advantages, JD will work together with Universal Medical Imaging to develop omnichannel services for Chinese consumers. Consumers can place orders through JD to book medical imaging services online and then go to Universal Medical Imaging’s offline centers to receive profession examinations. JD will help Universal Medical Imaging to precisely target potential consumers based on their shopping behaviors, thus to drive traffic to the brand.

“JD Health is our preferred partner thanks to its internet and big data capability,” said Peiming Ju, founder and president of Universal Medical Imaging.

“We hope to leverage JD Health’s omnichannel layout and marketing capabilities to bring us more consumers and further enhance our brand awareness.”

Universal Medical Imaging, which aims to cover more than 10 major cities across China by end of 2020, has already cooperated with major medical domestic institutions such as United Family Healthcare, Parkway Health, WorldPath Clinic International, SinoUnited Health and others.

 

(zhanghui36@jd.com)

From Livestream to Intelligent City: JD Takes Steps to Support Jiujiang’s Digital Transformation

by Vivian Yang

“I’m Rao Guanliang, deputy director of Jiujiang Bureau of Commerce. I’m glad to be with you today in this studio.” In a two-hour livestreaming event on JD Live on November 27th, Rao acted as a salesman for his city Jiujiang of Jiangxi province, interacting tirelessly with over 1.53 million online viewers as he promoted the city’s culture, tourism, food and specialty products.

This show was the eighteenth session of the Jiujiang livestream festival hosted by JD Cloud & AI since October 18th to support the promotion and branding of local agricultural produce. During this year, hundreds of local government officials like Rao have leveraged the “cloud channel” to boost their local economies after the pandemic.

“With professional operation support by JD Cloud & AI, we established a Jiujiang Pavilion on JD.com, which turned to be a very effective sales channel for our local specialties, many of which are poverty-alleviation products, such as our hairy crabs, salted duck eggs, yams, and chrysanthemum,” said Rao.

Lucky draws, flash sales, gift giving… activities came quickly and frequently during the livestream show to keep net users highly engaged on the platform. While the benefit to customers is clear, this format of selling is also beneficial for the products’ brand awareness across the country.

Livestreaming is part of the Jiujiang project of JD Cloud & AI. Established this October, the project plans to create a digital economy industrial park in Jiujiang, providing new infrastructure and technological support to foster local business growth and innovation.

“JD Cloud & AI positions ourselves as the most industry-savvy digital economy service enterprise,” said Peinuan Wang, head of public affairs at JD Cloud & AI,  at JD Discovery 2020, JD’s annual technology summit on November 27th. “We hope to become cities’ partners in building their new infrastructure.”

Jiujiang is located at the intersection of the three major economic development belts of the Yangtze River, Poyang Lake and Beijing-Kowloon Railway. Leveraging livestreaming as the “vanguard” project, JD Cloud & AI’s Jiujiang project aims to provide its technologies to vitalize local enterprises and help local economies’ digital and intelligent transformation.

 

vivian.yang@jd.com

In-Depth Report: The JD Scientific Model in Supporting China’s Farmers and Agriculture

by Yuchuan Wang

In the five years after JD.com launched its rural e-commerce strategy in 2015, hundreds of millions of Chinese consumers have gotten used to receiving fresh produce the same day they place orders, thanks to JD.com’s nationwide cold chain logistics network.

The outbreak of COVID-19 posed great challenges towards the 600 million farmers across China who had to look to new avenues to sell and transport their produce. Leveraging e-commerce and logistics infrastructure, JD has been able to help sell 300 million items of agricultural products this year (as of October 2020). The company expects to increase the earnings of agricultural merchants on its platform by 50% in three years.

According to JD, transaction volume of agricultural products has surpassed RMB 500 billion yuan in the last five years, making JD.com a major sales channel for nationwide farm produce.

 

“Farm to Table”- JD Farm Model

Two years ago, JD started to explore the “JD Farm” model to advance traditional agriculture with the help of technology.

Aiming to build a digital and intelligent demonstration base for the production of high quality products, the project requires farms to produce based on a set of scientific standards. With the application of IoT, AI and blockchain technologies, JD Farm’s crops can be traced down to their origin, providing transparency to consumers.

Located in the southwest part of China, “Dai King Rice” is a Yunan province-based rice brand that owns a 1500 mu (~1 km2) farm. Through collaboration with JD Farm, planting, processing, warehousing and sales are all scientific and traceable. The IoT digital agricultural system helps monitor water quality, soil, climate, insect infestation and more. It forecasts natural hazards based on real time data and also suggests the application of fertilizer and pesticides.

Smart monitor system applied in “Dai King Rice” farm

Smart monitor system applied in “Dai King Rice” farm

 

Jundaoxiang rice farm in Northeast China, an area known for producing the best quality rice in China, also introduced JD’s digital smart system to manage its farm. With a farming area of nearly 800,000 mu (~530 km2), drone inspection is applied to monitor the growth of weeds and provide advance warnings of insect infestation and disease.

Jundaoxiang farm

Jundaoxiang farm

In Loufan, Shanxi province, JD is helping the local government build a digital map to analyze the growth of key crops and forecast crop yield through satellite and remote sensing multispectral imaging technology by drones. In addition to helping Loufan digitize the agricultural production process, JD is determined to help sell the local products across the nation by opening up its logistics and supply chain technology and operations experience. The company is also promoting local supply chain development through the building of JD’s Loufan logistics center and cloud warehouse solution.

“Due to the long process of the traditional agriculture product supply chain, end consumers do not necessarily get the best price when purchasing agricultural products while growers may not get the best earnings,” said Zhiwei Qiao, head of JD Farm. “The JD Farm model provides an integrated solution from production to supply to sales. Relying on JD.com’s industrial resources, warehousing and distribution network, and technical advantages, we are able to control the quality of agricultural products from their place of origin, and help growers build brand awareness and earn more in the end.”

So far, JD Farm has established over 40 farm projects nationwide.

 

Sustainable Agricultural Support

Xisheng Li is a farmer in Wuyi, Hebei province. His family used to earn RMB 3,000 yuan (US$456) annually, purely relying on limited farm land to grow crops such as corn and wheat.

In 2016, JD built a free-range chicken farm in the economically disadvantaged county. The project provides free-interest loans to farmers to buy chicks. Once the birds have taken one million steps during the rearing process, calculated by a specially designed pedometer that is equipped to each chicken’s foot, JD will help sell them nationwide.

Xisheng Li in JD’s running chicken park

Xisheng Li in JD’s running chicken park

Li was among the first farmers to participate in JD’s “Running Chicken Initiative”. In 2020, Li expects to earn about RMB 20,000 yuan (US$3038) through this project. Till today, the project has benefited 114 villages in the county and helped 1,600 poor families, improving their quality of life and helping to remove Wuyi from China’s national poverty list.

JD running chicken

JD running chicken

In 2019, JD launched the expanded initiative “Running Pig” projects in Benxi, Liaoning province and Qingdao, Shandong province, with a total area of 1,600 mu (~1 km2). The project raises 100,000 pigs annually and has already helped 540 poor families in the areas. JD’s “Flying Pigeon” project in Hebei and Xinjiang has also helped a total of over 3,000 needy families.

“JD’s agriculture support projects provide a training opportunity to local farmers, which enables them to make a living with dignity and sustainably,” said Yishen Tang, head of JD Fresh, JD.com’s online fresh food business.

On June 12th this year, JD announced it will further integrate its technology and service infrastructure with omnichannel resources to support agricultural product sales. Under the plan, JD provides supply chain, logistics, technology and retail services, as well as marketing tools such as livestreaming, flash sales, access to SEVEN FRESH offline supermarkets and more.

 

Food Safety and Blockchain Technology

The overuse of fertilizer, environmental deterioration, and rapid population increase have caused soil quality problems. Understanding Chinese consumers’ deep concern for food safety, in December 2018, JD partnered with Japanese chemical manufacturing giant Mitsubishi Chemical and opened a hydroponic “plant factory” in the Tongzhou district of Beijing. Spanning an area of 11,040 square meters, it incorporates a hydroponic culturing system and can produce spinach, cabbage, red and green lettuce, coriander, and more.

JD Botanical Factory

JD Botanical Factory

Temperature, humidity, light, and liquid fertilizer are automatically controlled by system, enabling more standardized production of high quality vegetables.

All crops produced at JD’s botanical factory can be delivered to consumers’ tables as soon as the same day they are cropped leveraging the company’s cold chain logistics network and e-commerce platform, and also offline stores such as its SEVEN FRESH supermarket.

JD Botanical Factory

Another way to ensure food quality is blockchain technology, which is widely used at JD to transparently trace the origin of food. For example, by scanning the QR code on each bag of “Dai King Rice”, consumers have full visibility into the origin, production, logistics information, and more. Since early 2018, JD customers have been able to review details about the rearing process for every JD running chicken they buy.

Blockchain traced information of JD’s running chicken

Blockchain traced information of JD’s running chicken

“Information will be collected and traced by blockchain from rearing, feeding and all the way to shipping and delivery,” said Wenjing Liu, a blockchain specialist at JD Digits. “And it can’t be altered without authorization.”

 

A Better Growth Path

“To better sell local agricultural specialties from their origins is a problem that needs to be tackled from a long term perspective, which requires transformation from two aspects,” said Yishen Tang. “On the one hand, COVID-19 has accelerated the transition from buying offline to online for fresh produce. On the other hand, farmers are gradually becoming more open-minded, shifting from waiting for dealers to buy to actively selling online. These processes also help agricultural products gain extra value.”

As of October 2020, marketplace stores selling agricultural products on JD’s e-commerce platform had increased 2.4 times since 2017. Transaction volume of agricultural products in 2020 on JD is expected to increase 63 times compared with in 2014.

The ability to transport agricultural products is highly dependent on JD’s self-built warehousing and logistics network. Till now, the company operates 50 cold chain warehouses that enable cold chain fulfillment in 300 cities, effectively connecting the farm with consumers’ tables.

In addition, over 100,000 livestreams selling agricultural products have been completed on JD’s platform, attracting over 100 million viewers. E-commerce livestreaming has already helped a large number of farmers, but there are many more who haven’t explored this technology yet. JD holds regular livestreaming training sessions and other trainings to help more farmers, entrepreneurs and local officials get acquainted with the technology. JD had offered over 1,000 such trainings in 28 provinces, municipalities and autonomous regions this year.

With the development of cold chain logistics and related technology, JD’s e-commerce will enable more agricultural products to be sold nationwide and globally.

 

(yuchuan.wang@jd.com)

 

JDD Series: JD Health’s Intelligent Health Ecosystem

by Ella Kidron

JD Health is using advanced technology to build a fully-integrated “internet + medical health” ecosystem centered on a digital and intelligent supply chain. At the JD Discovery (JDD) annual tech summit held on Nov. 25, Dr. Jon Liao, CSO of JD.com, mentioned in his keynote speech that JD has reconstructed the medical supply chain to support the daily needs of users. “Based on our internet healthcare platform, there are currently 80,000 doctors coming in contact with 120,000 consumers online each day,” said Liao.

JD’s supply chain is equipped with medical resources that enable people in rural areas to have access to the same quality of health care as top cities. Yu Wang, general manager of product R&D at JD Health, further elaborated on this, telling Global Times online (环球网) in a recent interview: “Behind [what the company does is a] strong and intelligent service and empowerment capabilities.” He added that, with JD.com’s capabilities in cloud computing, big data, AI and IoT technology, JD Health is realizing intelligent health management of the user health lifecycle, from offline to online services, and from initial diagnosis to follow up visits and more.

Yu Wang of JD Health speaks at JDD

Yu Wang of JD Health speaks at JDD

“We can see that every corner of the health field has the sound of numbers,” said Wang. He explained that the use of AI technology in biopharmaceuticals has already reached broad application, from molecular design to new biological target recognition, including target-based, phenotypic and multi-target drug discovery, drug use and biomarker recognition. “AI plays an important role in drug target recognition and verification,” he added.

Announced at JDD, JD Health’s digital pharmacy management software platform (药京通, literally means Pharmacy by JD’s Track) is helping pharmaceutical retailers benefit more from such technological capabilities. Leveraging the system’s AI algorithm on information, capital and logistics resources optimization as well as its channel integration abilities for procurement planning and order placement, drug stores can easily achieve zero-cost stocking, zero-inventory burden and intelligent procurement.

“Through technology empowerment, JD Health has realized deep omnichannel integration of online and offline, linking pharmaceutical supply and consumption, physical goods and services, pharmaceutical enterprises and users,” said Wang. The company can liaise with upstream and downstream suppliers, covering all pharmaceutical scenarios with value-added services.

On the software side, JD Health and JD IoT jointly released a smart speaker product called “Family Doctor Guardian Star” (家医守护星), which also debuted at JDD. The speaker integrates JD Helath’s telemedicine service program “Family Doctor”. Family Doctor is based on an “Internet + Healthcare” model and provides families with timely, consistent and comprehensive healthcare support. With the speaker, customers can use voice commands to call their designated general practitioner under the Family Doctor program and make face-to-face appointments. The speaker can also be connected with other health monitoring devices to make it easier for users to comprehensively manage their health.

As far as hardware is concerned, JD Health’s intelligent health screening robot makes a wide range of medical information instantly available. The device uses multiple cameras, sensors and bioelectric modules to provide a preliminary analysis of people’s health conditions and risk factors based on Traditional Chinese Medicine (TCM) theories.

“In the future, JD Health will make better use of its technological advantages, improve the efficiency of doctor services, the accessibility of medical services, and provide integrated intelligent solutions for medical institutions and the medical and health industry,” said Wang.

 

(ella@jd.com)

SEVEN FRESH to Empower Jiawanjia Supermarket Chain

by Ling Cao

SEVEN FRESH, JD’s offline fresh supermarket, has partnered with Jiawanjia supermarket, the offline supermarket chain in Tangshan, Hebei province to launch the first JD-empowered supermarket. Offering an omnichannel shopping experience, the online store will be ready on December 11th, enabling local customers to enjoy delivery of daily necessities and fresh food in as fast as 30 minutes. The offline store will be officially launched in late December.

Based on the OFC(Operational Field Consulting)model, JD aims to leverage its experience in supply chain, technology and marketing to help traditional supermarkets undergo digital transformation, and create a win-win cooperation in omnichannel operations. Take the Jiawanjia cooperative store as an example: Based on big data, JD can help the store optimize products that are most desired by local customers. JD’s automatic cashier system can help customers enjoy automatic check-out service, and JD leverages the digital store management solution and optimization for category locations within the store, making the shopping experience easier. Additionally, store owners can purchase products from JD’s inventory, and enjoy SEVEN FRESH’s in-house baking and restaurant services.

“SEVEN FRESH is the frontline application for JD’s omnichannel model, and has helped us gain experience,” said a representative from SEVEN FRESH. “We hope to combine JD’s experience with our partners’ expertise in local markets, searching for new operation and management growth opportunities, in order to promote local consumption and help upgrade the industry.”

 

ling.cao@jd.com

JD Exclusively Sponsors Tom Dixon at “Design Shanghai”

by Hui Zhang

JD.com sponsored Tom Dixon, a renowned British design and manufacturing brand specialized in lighting and furniture, to attend 2020 “Design Shanghai”. All of its art pieces presented will be available on JD.

Tom Dixon will showcase its best-selling collections including the Beat series and Melt collection lighting series which are widely collected by world-famous museums as well as nearly 100 products such as lights, vases, and cups, among others.

Consumers can scan the QR code on the product card and buy it at the official flagship store of Tom Dixon on JD.com.

Consumers can scan the QR code on the product card and buy it at the official flagship store of Tom Dixon on JD.com.

Tom Dixon launched a flagship store on JD.com on May 30th, making JD the first e-commerce platform to partner with Tom Dixon in China.  Leveraging its logistics capabilities and premium services such as the JD Luxury Express white-glove service, JD worked together with Tom Dixon to provide the brand’s high-quality products to Chinese consumers in a timely manner. JD also helped the brand to increase followers through livestreaming. According to JD’s data, Tom Dixon’s followers were increased by 31.7% through a single livestream on JD.

“Tom Dixon’s joining JD will bring more high-end household products to Chinese consumers. JD will help Tom Dixon to better target its potential consumers by sharing market insights with the brand,” said Kevin Jiang, president of international business at JD Fashion and Lifestyle.

 

(zhanghui36@jd.com)

Top Gynecologist Joins JD Health’s TCM Center

by Hui Zhang

Ruifen Liu, a nationally renowned gynecologist in China, joined JD Health’s TCM center on November 27th to lead the gynecology clinic team.

As the vice chairman of the Gynecology Committee of the World Federation of Chinese Medicine Societies, Ruifen Liu, has rich clinical experience and scientific research achievements in the field of gynecology.

The TCM center, which was unveiled by JD Health on June 7th, has brought together a number of experts from TCM hospitals including Xuemin Shi, Runsan Xu, Guizhi Sun, and Baogui Chen. Consultation desks with experts covering nephropathy, respiration, andrology, oncology, endocrine, gynecology, cardio-cerebrovascular are available through the initiative.

“During the fight against COVID-19 at the beginning of this year, the extensive participation and remarkable results of TCM were obvious to all. The vigorous development of TCM has become a broad consensus in the health industry,” said Ximu Li, director of JD Health’s TCM Center.

“Our cooperation with Dr. Liu and the establishment of the JD Health TCM Center is another important attempt of JD Health in the field of “Internet + medical health” and the development and continued tradition of TCM.”

 

(zhanghui36@jd.com)