Bowen Zhou Tells Chinese National TV: JD Has the Ability to Open-up

by Ling Cao

“JD has made its traditional retail business more effective by digitization. Now we have the ability to open up to external partners. We have confidence that the fair will attract clients from different countries and industries.” Dr. Bowen Zhou, Chair of JD Technology Committee, shared his thoughts on Focus Report, a well-known program under Chinese National TV, while the International Fair for Trade in Services is approaching.

Leveraging its core strengths, JD will introduce its digital and technology capabilities during the fair.

As one of the three (others are The China Import and Export Fair, and China International Import Expo) platforms to showcase the nation’s “opening up” projects, the fair will be omnichannel. Audience members can view exhibitions, speeches and hold business meetings online. The fair can support 500 online meetings simultaneously.

As JD is transforming to become a leading supply chain-based technology and service provider, service is critically important. JD has consistently invested in technology and business services. The fair is the best platform to share experience across different industries, and connect service providers such as JD with clients who have related demand.

 

(ling.cao@jd.com)

As Schools Reopen, Book Sales on JD Increase by 192%

by Vivian Yang

Before Chinese schools reopen for the fall semester in September, JD Books launched its Supper Day on August 31st, offering timely shopping benefits for the students. They showed no less enthusiasm for book buying than they did during JD’s 618 Grand Promotion in June. On this Super Book Day, books sold on JD increased by 192% and sales were up by 147% year on year.

JD Books also released Top 10 lists in twelve categories based on the company’s big data regarding paperback books, e-books, audio content, authors, publishing houses, book merchants, self-operated book stores, and more.

“New Concept English” (新概念英语) topped the list of paperback books, heralding another wave of passion for English learning among young people in China. Chinese author Lu Yao’s masterpiece “Ordinary World” (three volumes) (平凡的世界) ranked 2nd, followed by the “Civil Code of the People’s Republic of China” (中华人民共和国民法典) which was passed by the National People’s Congress this May. As China’s first-ever Civil Code that will come into effect on January 1, 2021, it is a must-read for many people.

On the list of e-books, readers showed more interest in the investment and management books category. The top three most popular e-books were Xiaomi‘s first official company biography “From 10 to Infinity” (一往无前) which was newly released in August, famous science fiction “The Three-Body Problem” (三体), and “Poor Charlie’s Almanack: The Wit and Wisdom of Charles T. Munger”.

JD is taking a leading position in integrating online and offline services in the book industry. The outbreak of coronavirus is accelerating this process, as has been confirmed in a reading report JD released this April. In early June, JD was also chosen to be the exclusive livestream sales channel for Maye Musk’s new book in Chinese.

 

(vivian.yang@jd.com)

JD Guarantees 1-Day Delivery of Live Crabs to 200 Cities

by Yuchuan Wang

Hairy crabs have long been considered a premium delicacy in China, with demand for online delivery soaring in recent years. As one of the first e-commerce platforms to provide cold chain logistics for hairy crabs, JD has now pledged to ensure that customers in more than 200 cities across China will be able to dine on the tasty delicacy less than 24 hours after hitting “purchase”.

Called “Big Claw Crab” in Chinese, the freshwater cruastacean’s English nickname comes from its fur-adorned legs. Hairy crabs mature in the ninth and tenth months of the lunar calendar, with 850,000 metric tons harvested in 2019, according to the China Fisheries Association.

This year, JD Logistics has set up hundreds of collection points in over 20 hairy crab cultivation zones including the most famous locales for the crabs, Lake Yangcheng and Lake Tai, and established pre-processing centers in the cities of Suzhou, Xinghua in Jiangsu province and Panjin in Liaoning province. As a result, fresh crabs can be processed and packaged as soon as they are fished from the lakes.

In order to ensure speedy delivery nationwide, JD will use both airplane and high speed train to transport crabs. That means that even consumers from third- and fourth-tier cities such as Linyi from Shandong province will enjoy the hairy crabs within one day.

JD is committed to food safety. In addition to the 100% nucleic acid tests for aquatic products at JD, the company also applies blockchain technology to make the whole process of cultivating, fishing, sales and transportation transparent and traceable.

Among other attractive incentives to customers of hairy crab are JD’s policy that crabs are weighed without ties to ensure fair pricing. Additionally, JD also offers two live crabs in compensation for any dead one – the highest level refund in the industry; price protection through year-end, and more.

 

(yuchuan.wang@jd.com)

JD.ID Offers An Exclusive Promotion For Huawei’s Latest Laptop

by Martin Li

Huawei has launched an exclusive promotion of its latest laptop MateBook D15 on JD.ID, the e-commerce joint venture of JD.com in Indonesia.

From September 1st to 10th , local consumers can preorder the laptop for IDR8,699,000 (US$D593) at Huawei’s official store on JD.ID, and receive a cashback of IDR1,700,000 (US$D115).

In addition to the cashback, laptop buyers are also eligible for prizes during the promotion, including a Huawei backpack, Huawei mouse and Huawei powerbank; as well as a voucher worth IDR200,00 (US$D13) and two years of guaranteed online service.

Launch of the promotion ceremony in Indonesia on September 1st .

Launch of the promotion ceremony in Indonesia on September 1st .

Huawei Matebook D15 offers crystal clear visuals supported by a HUAWEI FullView Display, with an aspect ratio of 16: 9, IPS wide-angle screen with 178-degree viewing, 1920 x 1080 (FHD) resolution, and ultra-thin borders on three sides.

“We are proud to be working with JD.ID, which is one of the largest e-commerce companies in Indonesia,” said Lo Khing Seng, deputy country chief of Huawei’s consumer business in Indonesia. “Through this collaboration, we hope that Huawei products can be more affordable to all consumers.”

“We are delighted to finally to be able to present new products that represent Huawei’s commitment and efforts in technological innovation. Hopefully consumers will benefit from our latest innovations in everyday life, ” he said.

Samir Skif, platform business director of JD.ID, said, “In pursuit of our goals, we are doing our best to help Indonesians get the products they need and want—and of course with attractive offers. We hope that through this collaboration, JD.ID and Huawei can continue to deliver innovative products with cutting-edge technology for all of our customers.”

A combination of direct-to-consumer and marketplace platform, JD.ID went into operation over four years ago and has grown rapidly. The number of SKUs increased from 10,000 in 2015 to around 800,000 by the end of 2019. The platform is providing delivery service to 400 cities across Indonesia.

 

(bjlihao@jd.com)

JD Boosts Sales of a Cosmetics Merchant by 25 Times in Three Months

by Yuchuan Wang

One of JD’s cosmetics merchants experienced enormous growth in three months, from June to August, increasing sales by 25 times. As one of many merchants selling on JD at the height of the COVID-19 pandemic, the cosmetics shop Nanwu’s recent success has been fueled by increased reliance on online shopping in China, according to sales manager Yao Wang, who attended JD’s annual meeting of cosmetics merchants in Guangzhou, held on August 27th.

Wang, who has been named a sales champion twice in the past three years of the offline shop Nanwu, said that 60% of Nanwu’s customers were local loyal customers, but the epidemic had prevented them from buying offline. In addition, the epidemic had decreased people’s reliance on makeup as masks became mandatory. “It made a lot of people more accustomed to showing only half of their faces,” she said.

In light of these circumstances, Wang and the store head decided they needed to adapt their approach, opting to move their business online and sell through JD. Additionally, Nanwu placed its inventory in multiple JD warehouses in Hangzhou, Guangzhou and Tianjin, to ensure faster shipping to more regions in China.

The move was risky, but paid off quickly—Nanwu’s daily sales online jumped from around 20 orders a day to an average of 180 nowadays — with peak times sometimes seeing as many as 500 orders.

He’en, another cosmetics company, also saw increased business for its online shop by making use of JD’s logistics services. Supported by JD’s warehouse and delivery service, He’en’s products are now sold nationwide, and even support same-day delivery for some orders. Since transitioning to use JD’s warehouse services, He’en’s average monthly sales have increased by 325%.

In March, Lei Xu, CEO of JD Retail, flagged that the company had observed much better performance from merchants who used JD’s warehouse and logistics services than those who didn’t during COVID-19.

 

(yuchuan.wang@jd.com)

JD Health Launches a One-Stop Service Platform for Traditional Chinese Medicine

by Vivian Yang

JD Health launched an “online service platform for prepared slices of Traditional Chinese Medicine (TCM)” on September 2nd, and announced to strengthen its cooperation with TRT Health, the healthcare subsidiary of the time-honored Chinese pharmaceutical brand Tong Ren Tang.

The platform which is built on JD Health’s TCM center will provide customers with a one-stop service experience that covers online medical consultation with TCM doctors, filling prescriptions, preparing herbal decoctions and delivering the medicines to customers’ homes.

TCM is believed to be effective for the prevention and treatment of COVID-19.  “We received a lot of requests from customers for TCM products,” said Lijun Xin, CEO of JD Health.”  Internet-based service is a good way to meet people’s demands for TCM, but inconsistent quality for prepared TCM medication has been the biggest pain point.” JD’s initiative is poised to address this challenge.

JD Health has set up a series of standards for medicine quality and service in collaboration with a number of leading TCM companies including TRT Health. Professionals from the platform will strictly observe these standards in preparing the TCM slices to ensure quality.

Five TCM business management standards have been introduced to JD Health’s platform. They are the “red line mechanism” for intolerable practices, TCM quality control requirements, strengthened GMP (Good Manufacturing Practices) for TCM slices production, control mechanisms regarding TCM production areas, a traceability system for TCM slices and standards for intelligent decocting center.

Five TCM business management standards have been introduced to JD Health’s platform.

Based on the integrated services enabled by this new platform, JD Health will strengthen its cooperation with TRT Health to explore more online-to-offline TCM business models. The more than 300-year-old brand has already been working closely with JD on many fronts, such as cooperation on the first-party flagship store on JD, marketing campaigns, logistics and more.

Mr. Li Bin, deputy general manager of Beijing Tong Ren Tang Group and chairman of TRT Health pointed out that “JD Health is a widely trusted platform, and it is also China’s most complete health management platform so far, covering all the healthcare scenarios in this industry.”

According to Xin, with more partners’ participation in the “internet+TCM” ecosystem, TCM products will become more standardized with larger scale and industrialized production in the future which will be beneficial for patients and the development of the industry.

 

(vivian.yang@jd.com)

Sealy Launches Japanese Arch-designer’s Crossover Mattress at JD

by Ling Cao

The famous mattress brand Sealy launched its crossover mattress “BlueStar” at JD on September 1st. The product is designed in cooperation with Shuhei Aoyama, the Japanese arch-designer and founder of B.L.U.E. Architecture.

The famous mattress brand Sealy launched its crossover mattress “BlueStar” at JD

Shuhei said, “The bed is the heart of the house…An ideal home is a place that you feel a sense of belongings.” Shuhei’s idea is highly consistent with Sealy’s philosophy to create high quality products, as well as JD’s philosophy of providing customers with a high quality home furnishing experience, as well as leading industry trends.

As a leading platform for buying home furnishing, JD’s big data and active customer base has helped imported mattress brands expand in China’s market. Since Sealy joined JD in 2017, it has maintained a fast growth rate. Sales increased over 60% y-o-y in the first half of the year despite the epidemic.

Xinyun Zhou, e-commerce head at Sealy said, “As a leading mattress brand, we will continue to work with JD and more top designers to provide customers a consistent quality lifestyle.”

Jing Zhao, general manager of furniture at JD said, “We want to meet customers’ demand for a healthy sleep experience by partnering with top brands like Sealy and famous designers like Shuhei.”

 

(ling.cao@jd.com)

JD and Partners: Splendid Mooncakes are Coming

by Ella Kidron

Mooncakes started as a treat traditionally eaten during the mid-autumn festival, but have since in their own right become a phenomenon. They can be found in sweet and savory varieties, and boxed in all different types of ornate packaging. In fact, it’s not uncommon to find mooncakes in Chinatowns in cities such as New York, San Francisco, Los Angeles and London, all year round. In China, both retailers and brands go through immense lengths to prepare for the frenzy of mooncake buying ahead of the Mid-Autumn Festival (August 15th on the lunar calendar), JD included.

In advance of the holiday, which coincides with National Day in China (October 1st ) this year, JD Super, JD’s online supermarket brand, hosted a press conference and unveiled its upgraded strategy for mooncake sales on August 31st. The company also took the opportunity to share its big data-based findings on mooncake consumption.

During the press conference, Liu Hui, Chief Data Officer of the JD Big Data Research Institute introduced key findings from the “Mooncake Consumption 2020 Report”. Among the findings of the report, core consumers of mooncakes appear to be highly-educated and high spending customers, yet there is a gradual increased consumption from younger consumers and those from lower tier cities, where growth rates of mooncake consumption by Generation Z, youth from small towns and middle aged consumers from small towns are as high as 56%, 56% and 41% respectively.

JD’s Chief Data Officer Liu Hui shares insights on mooncake trends from recent report

JD’s Chief Data Officer Liu Hui shares insights on mooncake trends from recent report

Xiaojun Wang, general manager of Packaged Foods, JD FMCG Omnichannel, said, “In the past, with the help of our partners and consumers, we had the best growth rate in mooncake sales in the industry.” He added that in the future, JD plans to focus on improving results from eight dimensions: brand upgrade, strategy upgrade, resource upgrade, consumption upgrade, data sharing, data co-creation, brand co-creation and mutual benefit. “We will make full use of JD’s core platform advantages to promotion brand growth and provide consumers with higher quality products and more personal services.”

JD and brand partners launch alliance for mooncake sales

JD and brand partners launch alliance for mooncake sales

As shared during the event, 2020 has brought new challenges to mooncake brands and increased requirements concerning product quality, marketing ability, service level and more. JD Super has formed an alliance with famous Beijing snack brand, Daoxiangcun (稻香村), Guangzhou Restaurant (广州酒家), traditional Peking duck chain Quanjude (全聚德) and other brands. Under the alliance, members will have access to five major types of resources provided by JD, such as customization through the C2M (Consumer-to-Manufacturer) initiative.

C2M is a key initiative to boost performance of mooncake products this year. As such, JD has launched hundreds of customized gift boxes with mooncake brands, providing a wide range of choices in terms of packaging, flavor, gifting needs vs. personal consumption, and more, to fully meet diversified consumer demand.

 

(ella@jd.com)