JD.com Invests in Fook to Bring More Convenience to Consumers

by Yuchuan Wang

On August 11th, JD.com officially completed its investment in China’s fourth largest convenience store chain, Xiamen Fook Chain Store Management Limited Company (Fook Convenience Store), representing JD.com’s first investment in the chain convenience store industry.

Fujian province-based Fook Convenience Store was established in 2006. It currently operates 1,700 convenience store outlets. Thanks to industry-leading warehousing and supply chain abilities, the company has established its own self-built fresh food factories and logistics centers.

Leveraging the investment in Fook, JD will further expand the omnichannel strategy for its supermarket business. Fook will supplement JD.com’s online retail business, improve last-mile delivery, and increase user loyalty. The two parties will explore “e-commerce + convenience store” model initiatives, such as social group buying, O2O, omnichannel fulfillment and more.

JD.com is already the largest retailer of many well-known international FMCG brands including P&G, Unilever, Nestlé, Mars, Wyeth and more. Its business covers 1 million offline stores. The company has partnered with more than half of the country’s top 100 chain supermarkets in more than 200 cities.

“JD.com will leverage its strong capabilities in supply chain, data, technology and marketing to promote the branding, chain development and intelligent nature of convenience stores, to better serve consumers and facilitate consumption growth,” said a JD representative.

Since 2019, JD.com has completed a series of investments in market leaders such as 5Star, Gome and D.Phone in the electronics and home appliances industries. Ahead of this year’s 618 Grand Promotion, JD also partnered with Kuaishou to provide its supply chain abilities to the leading live streaming platform.

 

(yuchuan.wang@jd.com)

CKGSB Works with JD on Charity Livestream

by Ling Cao

Earlier this month, nearly 100 influential entrepreneurs who studied at Cheung Kung Graduate School of Business (CKGSB) joined a livestream at JD, helping sell local food from all over China to consumers. In just one hour, nearly five tons of products were sold. All of the proceeds from the sales will be donated to an institution in Shanghai to help visually impaired people. The initiative is an example of how livestreaming can be combined with farmer support and charity programs. The entrepreneurs are primarily from companies such as Xiuzheng Pharmaceutical Group and ZTE software.

During the livestream, entrepreneurs introduced many high quality seasonal fresh items carefully selected by JD, such as mangos from Panzhihua, Sichuan province, apples from Shaanxi, red apricots from Xinjiang Uygur Autonomous Region, pumpkins from Gansu, sweet potatoes and more. JD’s logistics capabilities ensure that the produce can arrive at customers’ homes quickly and unscathed. In order to ensure the effectiveness of the livestream, JD provided marketing resources and support. The event received positive feedback from attendees. One viewer “liked” the event 60 times.

The initiative has also been supported by thousands of JD and the visiting companies’ employee’ families as well as JD’s customers, and benefitted over 300 local farmers in expanding their e-commerce sales channels.

 

(ling.cao@jd.com)

Posted in ESG

China Market Lifted P&G’s Strong Annual Earnings Results

by Ella Kidron

JD’s long-time strategic partner P&G recently released its fourth quarter and full-year 2020 earnings results. For the fiscal year 2020 which ends on June 30th, the company reported net sales of US$71 billion, an increase of 5% versus the prior year, and net profit of US$13.1 billion, an increase of 230% YOY, as well as fourth quarter net profit of $2.8 billion. Among several factors driving the results was increased consumer demand for household cleaning, personal health and cleansing products, particularly in North America and China, related to COVID-19.

As P&G’s second largest market globally, Chinese families’ demand for cleaning and personal health products become one of the consumer goods giant’s key growth engines. P&G’s fabric and home care segment, which includes Tide and Comet cleaning products, saw organic sales rise 14% in the quarter. Behind P&G’s strong results are changing consumer habits under COVI9-19 on the one hand and the company’s strong partnerships with leading channels on the other hand.

JD Super, JD’s online supermarket, is P&G’s largest detail channel and strategic partner. Since the beginning of their partnership, JD and P&G have collaborated deeply in personal health and home cleaning products. Several of the flagship brands under the P&G umbrella enthusiastically participate in JD’s 618 Grand Promotion, Singles Day (November 11th) and other key sales events.

Under COVID-19, JD fully opened up its supply chain capabilities to expand cooperation with P&G across businesses such as enterprise procurement, JD New Markets, JD Daojia, and more. As a leading partner of JD Super, P&G and JD have continued to invest and co-create in new projects such as JD’s Omnichannel Innovation. JD Super also treated the 618 Grand Promotion as an opportunity to provide a strong driving force for P&G’s sales growth in the fourth quarter (April to June) of 2020.

Nielsen market data shows that online has become a key source of growth for brands. This year, with the rise of what the “stay-at-home” economy, a large number of traditional offline high frequency consumer categories have seen significant growth online. More consumers are buying comparatively high quality, time-sensitive categories online, representing a clear change in consumers’ shopping patterns. With this trend in mind, JD will further enhance cooperation with P&G, exploring joint-marketing innovation, data-based C2M initiatives, omnichannel, supply chain efficiency and more.

At the beginning of July, JD & P&G Beauty jointly launched a new sustainability project, timed with JD’s inaugural Green Stream Initiative (GSI) Day. The recycling program encourages customers to use green boxes and participate in charity programs more easily. To join the program, customers in selected cities like Shanghai and Guangzhou can buy products on JD from P&G’s brands such as Head & Shoulders, Pantene and Herbal Essences, and opt to use JD’s reusable “green box” on the checkout page. Traditionally, when customers participate in the green box program, JD couriers will take the empty box back from the customer. With this program, however, customers can keep the box and package toys or plastic bottles in the green box, and scan a QR code on its surface and have the donated items delivered to a sorting location. The materials will then be sorted, professionally cleaned, and ultimately used to make products like tables, chairs.

 

(ella@jd.com)

 

JD and Gome Initiate RMB 30 Billion Yuan Purchase Plan to Drive Domestic Demand

by Rachel Liu

On August 10th, JD and Gome jointly initiated a purchase plan worth from brands RMB 30 billion yuan, including products such as televisions, refrigerators, washing machines, air conditioners, small home appliances and electronic products. The products will be sold via Gome, JD’s first-party stores, and the Gome flagship store on JD. This is the largest purchase of home appliances and electronics products in China this year. The joint purchase will not only provide more high-quality products to customers, but also drive domestic demand and help combat influences of COVID-19.

The two sides plan to purchase 2.1 million televisions, mainly OLED, laser and 8K models; 2 million refrigerators and washing machines; 3.6 million air conditioners;1 million dishwashers and kitchen appliances; 10 million small home appliances from brands including Midea, Joyyoung and Dyson; and 1 million mobile phones from Apple, Huawei, Honor and Xiaomi. The two sides will also purchase a total of 785,000 laptops, desktops, smart wearables, cameras, and entertainment equipment.

Junzhou Wang, CEO of Gome Retail said:” The joint purchase plan by JD and Gome is an update on the previous cooperation. We hope to bring more high quality products and a better shopping experience to customers through the integration of our supply chain, traffic and premium customer service.”

Xiaobing Yan, president of JD Electronics and Home Appliancse said: “JD and Gome have always strived to provide benefits to customers and our brand partners. Although COVID-19 has significantly impacted the home appliances industry, we also see opportunities in the challenge. The joint purchase plan will improve the efficiency of retail and supply chain, and optimize the shopping experience for customers.”

An industry report shows that home appliances sales in the first half of 2020 were RMB 369 billion yuan, a decrease of 14.13% y-o-y. JD and Gome are two of the biggest players in the industry with an over one-third market share in total. The joint purchase plan will help stabilize the market and drive the recovery of the home appliances industry.

The purchase marks a deeper cooperation following the establishment of Gome and JD’s strategic partnership. Gome launched a third-party flagship store on JD this March. On May 28th, JD announced a strategic partnership with Gome Retail focused on product purchase and sale, logistics, financial services, and more. JD will also buy $100 million worth of convertible bonds from Gome. In July, the Gome app launched nearly 20,000 SKUs of first party consumer goods from JD Super, JD’s online supermarket.

 

(liuchang61@jd.com)

JD MRO Acquires VIPMRO, Adding Accesses to Over 100,000 Stores

by Yuchuan Wang

JD MRO, JD.com’s B2B subsidiary for industrial maintenance, repair and operations (MRO) products and services, announced today it has completed the acquisition of VIPMRO, China’s leading procurement platform for MRO products. The acquisition gives JD access to VIPMRO’s over 100,000 offline retail stores.

MRO business covers over 10 million SKUs, many of which are long-tail and non-standard items. Through the strategic investment in VIPMRO, JD is able to speed up its development in the MRO industry while satisfying increasing demands from clients.

VIPMRO will be positioned as a sub-brand of JD MRO and provide its services to offline retail stores. Connecting with manufacturers will help JD build an even more comprehensive and smarter supply chain for MRO products.

In addition, through “Partner Store” plan, JD MRO will provide digital solutions for offline stores in the areas of product selection, transportation and delivery, installation and more, to improve their operations efficiency.

Chunzheng Song, vice president of JD.com and president of JD Business said, “The acquisition of VIPMRO and the launch of Partner Store plan are only parts of JD’s investment in MRO industry. JD Business will further integrate resources in the market related with procurement and provide valuable long-chain services to enterprise clients.”

 

(yuchuan.wang@jd.com)

A Honeydew Melon Bought on JD for RMB 5 Yuan is Sold for 30,000

by Ling Cao

In late July Qianghua Yuan, founder of Saomao fruit art, sold a single honeydew melon for RMB 30,000 yuan. He bought it on Jingxi, JD’s social e-commerce platform, for less than RMB 5 yuan.

Inspired by Duoping Zhao, one farmer in Minqin, Gansu province, who helped turn the desert into an oasis by planting honeydew melon, Yuan carved Zhao’s likeness on a honeydew melon as an artwork and posted it on his Weibo, China’s social media platform similar to Twitter. The story moved a netizen originally from Gansu, who bought the melon at a price of RMB 30,000 yuan.

Yuan carved Zhao’s likeness on a honeydew melon as an artwork and posted it on his Weibo, China’s social media platform similar to Twitter.

Because of the COVID-19, there is less demand from offline merchants to buy the local honeydew melon, and prices have dropped, making it challenging to sell the fruit. Jingxi has added an e-commerce sales channel.

During July 27th to 31st, Jingxi held an online event to gift customers one million melons (weighing 2,000 tons) from places of origin including Minqin and  Xinjiang, Yunnan, Shandong and Guangxi. Customers can also experience the farming process via JD’s livestream.

The Minqin honeydew melon is not only high quality, but also has helped turn 50,000 square km of desert land into prosperous farming land. 90.34% of area in Minqin county is desert land. In order to reverse desertification, local farmers have chosen to plant fruits like honeydew melon. Duoping Zhao is one of them. He joined the anti-desertification effort when he was 18 and has continued for the last 35 years. He will take care of every aspect of the process, from raising seeds, planting, pruning, watering and harvesting.

In recent years, with the help of e-commerce, local fruits have been given improved sales channels and better pricing, helping many farmers like Duoqing Zhao to free themselves from poverty. The local environment has also been improved.

 

(ling.cao@jd.com)

JD Targets Fathers for Maternal and Baby Market

by Vivian Yang

JD Super, JD.com’s online supermarket, kicked off the “Super Dad Festival” (奶爸盛典) sales event on August 3rd. The event will last the whole month with a variety of marketing activities, including 50% discounts and RMB 9.9 yuan prices for selected maternal and baby products, livestreaming with famous celebrity dads, IP collaborations, dedicated dad shopping and gaming activities and more.

Chinese dads are becoming more and more involved in childcare. This is not only because scientists have proven the health benefits of fatherhood, but more importantly, how a father performs in terms of childcare will be a big consideration for moms when considering whether to have a second child.

The first critical test for dads is the postpartum period, in which it is a tradition for many Chinese women to stay at home and recover from pregnancy and laboring with special care. As more and more Chinese families are in favor of professional postpartum care services in recent years, for the first time this year, JD Super launched a dedicated online sales event with postpartum care centers during the “Supper Dads Festival”, offering high-quality and good price choices to support new dads to prepare for their role as caretaker.

Earlier this year, most of the postpartum care centers were affected in China. The online promotional cooperation with JD enables them to demonstrate their services and reach a greater number of customers. The platform also facilitates families of expecting mom with access to more assuring services.

A wide range of material and baby product brands have joined the sales event, offering milk powder, baby food, nutritional supplements, baby appliances and all kinds of toys, an inviting territory for most dads.

This is the fourth year for JD Super to host the “Supper Dads Festival”. Through the event, JD continues to deepen its collaboration with the most trusted maternal and baby brands home and abroad to further engage with a wide range of Chinese families and offer them assistance and assurance through high-quality and safe products and services.

 

(vivian.yang@jd.com)

China’s Last Administrhttps://jdcorporateblog.com/wp-admin/admin.php?page=wpseo_dashboardative Village to Get Highway Access Receives its First Online Order Fulfilled by JD

by Yuchuan Wang

On August 5th, Abuluoha, China’s last administrative village to get road access received its first online order delivered by JD Logistics. JD.com is the first enterprise to offer delivery-to-door service in the village. The order symbolizes the fact that the deeply isolated village is finally connected with the outside world via e-commerce.

Abuluoha, which means a valley surrounded by rolling mountains and a less-traveled place in the language of the Yi ethnic group, which is one of 55 minority nationalities in China, with population over 8 million. Abuluoha is located in Butuo county in Liangshan Yi autonomous prefecture, Sichuan province, in Southwest China. The village is entirely isolated, surrounded by mountains on three sides and cliffs on the other.

At the end of June this year, the mountainous village was finally linked through a 3.8-km-long highway which has three tunnels and a steel bridge.

Qieshacier, the villager who made the order, bought a Hisense TV priced over RMB 1,000 yuan (US$143+). “I didn’t expect the TV I bought online would truly arrive. My kids are now able to see the outside world through TV,” he said.

Qieshacier family with JD couriers
Qieshacier family with JD couriers

Working in the mountains his whole life, the TV set is the first big item Qieshacier and his family have bought. In the early morning of August 5th, he was pacing around in front of his house, waiting to welcome JD’s delivery.

Yang Nige and Jia Li were the couriers from JD responsible for the delivery. It took them over four hours to arrive at the village from the nearest JD Home Appliance Store over 100 km away. The mountain road was difficult to navigate and some sections were still being reinforced. Yang also helped Qieshacier install the TV and taught him how to use it.

According to Rilise, head of the village, many villagers have never left the village, and shopping was not easy. Previously, the locals had to put what they purchased on their own backs or their horses’ backs. Now, they can buy whatever they want through e-commerce and at comfortable prices.

Abuluoha, China Village

The first order to Abuluoha is supported by the comprehensive logistics infrastructure built by JD Logistics. Earlier this year, the company announced to upgrade its lower-tier markets program to provide 24-hour delivery service in over a thousand counties and ten thousands of townships in China. The service already covers 90% of administrative counties and townships.

The efforts of JD in remote areas also help promote local employment. The couriers Yang Nige and Jia Li come from another isolated village – “Xuanya Village (cliff village)”, also in Sichuan.

“Connected by JD Logistics, mobile shopping, TV and internet will no longer be the exclusive to people in cities,” said Hexi Yang, deputy general manager of JD Logistics southwest region.

JD will further leverage its logistics infrastructure and help build smooth farm-to-table and delivery-to-village channels to help more villages in the Liangshan area make their fortunes, said a JD Logistics spokesperson.

 

(yuchuan.wang@jd.com)