JD and Gome Initiate RMB 30 Billion Yuan Purchase Plan to Drive Domestic Demand

by Rachel Liu

On August 10th, JD and Gome jointly initiated a purchase plan worth from brands RMB 30 billion yuan, including products such as televisions, refrigerators, washing machines, air conditioners, small home appliances and electronic products. The products will be sold via Gome, JD’s first-party stores, and the Gome flagship store on JD. This is the largest purchase of home appliances and electronics products in China this year. The joint purchase will not only provide more high-quality products to customers, but also drive domestic demand and help combat influences of COVID-19.

The two sides plan to purchase 2.1 million televisions, mainly OLED, laser and 8K models; 2 million refrigerators and washing machines; 3.6 million air conditioners;1 million dishwashers and kitchen appliances; 10 million small home appliances from brands including Midea, Joyyoung and Dyson; and 1 million mobile phones from Apple, Huawei, Honor and Xiaomi. The two sides will also purchase a total of 785,000 laptops, desktops, smart wearables, cameras, and entertainment equipment.

Junzhou Wang, CEO of Gome Retail said:” The joint purchase plan by JD and Gome is an update on the previous cooperation. We hope to bring more high quality products and a better shopping experience to customers through the integration of our supply chain, traffic and premium customer service.”

Xiaobing Yan, president of JD Electronics and Home Appliancse said: “JD and Gome have always strived to provide benefits to customers and our brand partners. Although COVID-19 has significantly impacted the home appliances industry, we also see opportunities in the challenge. The joint purchase plan will improve the efficiency of retail and supply chain, and optimize the shopping experience for customers.”

An industry report shows that home appliances sales in the first half of 2020 were RMB 369 billion yuan, a decrease of 14.13% y-o-y. JD and Gome are two of the biggest players in the industry with an over one-third market share in total. The joint purchase plan will help stabilize the market and drive the recovery of the home appliances industry.

The purchase marks a deeper cooperation following the establishment of Gome and JD’s strategic partnership. Gome launched a third-party flagship store on JD this March. On May 28th, JD announced a strategic partnership with Gome Retail focused on product purchase and sale, logistics, financial services, and more. JD will also buy $100 million worth of convertible bonds from Gome. In July, the Gome app launched nearly 20,000 SKUs of first party consumer goods from JD Super, JD’s online supermarket.

 

(liuchang61@jd.com)

JD MRO Acquires VIPMRO, Adding Accesses to Over 100,000 Stores

by Yuchuan Wang

JD MRO, JD.com’s B2B subsidiary for industrial maintenance, repair and operations (MRO) products and services, announced today it has completed the acquisition of VIPMRO, China’s leading procurement platform for MRO products. The acquisition gives JD access to VIPMRO’s over 100,000 offline retail stores.

MRO business covers over 10 million SKUs, many of which are long-tail and non-standard items. Through the strategic investment in VIPMRO, JD is able to speed up its development in the MRO industry while satisfying increasing demands from clients.

VIPMRO will be positioned as a sub-brand of JD MRO and provide its services to offline retail stores. Connecting with manufacturers will help JD build an even more comprehensive and smarter supply chain for MRO products.

In addition, through “Partner Store” plan, JD MRO will provide digital solutions for offline stores in the areas of product selection, transportation and delivery, installation and more, to improve their operations efficiency.

Chunzheng Song, vice president of JD.com and president of JD Business said, “The acquisition of VIPMRO and the launch of Partner Store plan are only parts of JD’s investment in MRO industry. JD Business will further integrate resources in the market related with procurement and provide valuable long-chain services to enterprise clients.”

 

(yuchuan.wang@jd.com)

A Honeydew Melon Bought on JD for RMB 5 Yuan is Sold for 30,000

by Ling Cao

In late July Qianghua Yuan, founder of Saomao fruit art, sold a single honeydew melon for RMB 30,000 yuan. He bought it on Jingxi, JD’s social e-commerce platform, for less than RMB 5 yuan.

Inspired by Duoping Zhao, one farmer in Minqin, Gansu province, who helped turn the desert into an oasis by planting honeydew melon, Yuan carved Zhao’s likeness on a honeydew melon as an artwork and posted it on his Weibo, China’s social media platform similar to Twitter. The story moved a netizen originally from Gansu, who bought the melon at a price of RMB 30,000 yuan.

Yuan carved Zhao’s likeness on a honeydew melon as an artwork and posted it on his Weibo, China’s social media platform similar to Twitter.

Because of the COVID-19, there is less demand from offline merchants to buy the local honeydew melon, and prices have dropped, making it challenging to sell the fruit. Jingxi has added an e-commerce sales channel.

During July 27th to 31st, Jingxi held an online event to gift customers one million melons (weighing 2,000 tons) from places of origin including Minqin and  Xinjiang, Yunnan, Shandong and Guangxi. Customers can also experience the farming process via JD’s livestream.

The Minqin honeydew melon is not only high quality, but also has helped turn 50,000 square km of desert land into prosperous farming land. 90.34% of area in Minqin county is desert land. In order to reverse desertification, local farmers have chosen to plant fruits like honeydew melon. Duoping Zhao is one of them. He joined the anti-desertification effort when he was 18 and has continued for the last 35 years. He will take care of every aspect of the process, from raising seeds, planting, pruning, watering and harvesting.

In recent years, with the help of e-commerce, local fruits have been given improved sales channels and better pricing, helping many farmers like Duoqing Zhao to free themselves from poverty. The local environment has also been improved.

 

(ling.cao@jd.com)

JD Targets Fathers for Maternal and Baby Market

by Vivian Yang

JD Super, JD.com’s online supermarket, kicked off the “Super Dad Festival” (奶爸盛典) sales event on August 3rd. The event will last the whole month with a variety of marketing activities, including 50% discounts and RMB 9.9 yuan prices for selected maternal and baby products, livestreaming with famous celebrity dads, IP collaborations, dedicated dad shopping and gaming activities and more.

Chinese dads are becoming more and more involved in childcare. This is not only because scientists have proven the health benefits of fatherhood, but more importantly, how a father performs in terms of childcare will be a big consideration for moms when considering whether to have a second child.

The first critical test for dads is the postpartum period, in which it is a tradition for many Chinese women to stay at home and recover from pregnancy and laboring with special care. As more and more Chinese families are in favor of professional postpartum care services in recent years, for the first time this year, JD Super launched a dedicated online sales event with postpartum care centers during the “Supper Dads Festival”, offering high-quality and good price choices to support new dads to prepare for their role as caretaker.

Earlier this year, most of the postpartum care centers were affected in China. The online promotional cooperation with JD enables them to demonstrate their services and reach a greater number of customers. The platform also facilitates families of expecting mom with access to more assuring services.

A wide range of material and baby product brands have joined the sales event, offering milk powder, baby food, nutritional supplements, baby appliances and all kinds of toys, an inviting territory for most dads.

This is the fourth year for JD Super to host the “Supper Dads Festival”. Through the event, JD continues to deepen its collaboration with the most trusted maternal and baby brands home and abroad to further engage with a wide range of Chinese families and offer them assistance and assurance through high-quality and safe products and services.

 

(vivian.yang@jd.com)

China’s Last Administrhttps://jdcorporateblog.com/wp-admin/admin.php?page=wpseo_dashboardative Village to Get Highway Access Receives its First Online Order Fulfilled by JD

by Yuchuan Wang

On August 5th, Abuluoha, China’s last administrative village to get road access received its first online order delivered by JD Logistics. JD.com is the first enterprise to offer delivery-to-door service in the village. The order symbolizes the fact that the deeply isolated village is finally connected with the outside world via e-commerce.

Abuluoha, which means a valley surrounded by rolling mountains and a less-traveled place in the language of the Yi ethnic group, which is one of 55 minority nationalities in China, with population over 8 million. Abuluoha is located in Butuo county in Liangshan Yi autonomous prefecture, Sichuan province, in Southwest China. The village is entirely isolated, surrounded by mountains on three sides and cliffs on the other.

At the end of June this year, the mountainous village was finally linked through a 3.8-km-long highway which has three tunnels and a steel bridge.

Qieshacier, the villager who made the order, bought a Hisense TV priced over RMB 1,000 yuan (US$143+). “I didn’t expect the TV I bought online would truly arrive. My kids are now able to see the outside world through TV,” he said.

Qieshacier family with JD couriers
Qieshacier family with JD couriers

Working in the mountains his whole life, the TV set is the first big item Qieshacier and his family have bought. In the early morning of August 5th, he was pacing around in front of his house, waiting to welcome JD’s delivery.

Yang Nige and Jia Li were the couriers from JD responsible for the delivery. It took them over four hours to arrive at the village from the nearest JD Home Appliance Store over 100 km away. The mountain road was difficult to navigate and some sections were still being reinforced. Yang also helped Qieshacier install the TV and taught him how to use it.

According to Rilise, head of the village, many villagers have never left the village, and shopping was not easy. Previously, the locals had to put what they purchased on their own backs or their horses’ backs. Now, they can buy whatever they want through e-commerce and at comfortable prices.

Abuluoha, China Village

The first order to Abuluoha is supported by the comprehensive logistics infrastructure built by JD Logistics. Earlier this year, the company announced to upgrade its lower-tier markets program to provide 24-hour delivery service in over a thousand counties and ten thousands of townships in China. The service already covers 90% of administrative counties and townships.

The efforts of JD in remote areas also help promote local employment. The couriers Yang Nige and Jia Li come from another isolated village – “Xuanya Village (cliff village)”, also in Sichuan.

“Connected by JD Logistics, mobile shopping, TV and internet will no longer be the exclusive to people in cities,” said Hexi Yang, deputy general manager of JD Logistics southwest region.

JD will further leverage its logistics infrastructure and help build smooth farm-to-table and delivery-to-village channels to help more villages in the Liangshan area make their fortunes, said a JD Logistics spokesperson.

 

(yuchuan.wang@jd.com)

JD’s Outbound e-commerce Platform Sees Robust Sales Growth

by Martin Li

JD.com’s outbound e-commerce platform witnessed sales growth of over 300% in the first half of this year, compared with the same period of last year.

The top five markets leading the growth were the United States, Taiwan, Japan, Canada and Hong Kong, according to internal data from JD Global Sales, which oversees the outbound retail business.

A double-decker with a JD ad in Hong Kong 

A double-decker with a JD ad in Hong Kong 

Among the most popular products sold in the first half of this year were office products like computers, smartphones, books, as well as digital products, food and beverages.

Health care products saw a sales growth of more than 760% during the period, driven by the COVID-19 pandemic.

“JD’s outbound e-commerce platform is committed to connecting Chinese brands with overseas consumers. Overseas consumers can have a care-free online shopping experience thanks to JD’s advantages in supply of authentic products, cross-border logistics, online payment and localized service. Chinese brands can also benefit from these advantages in their overseas expansion,” said Chris Cui, head of JD Global Sales.

In an effort to help Chinese brands develop abroad, JD has put in place measures including subsidies and support in strategy, logistics and traffic.

Drawing by an overseas child customer titled“JD in my eyes”

Drawing by an overseas child customer titled“JD in my eyes”

The number of users on the outbound platform increased by 256% in the first half of this year, compared with the same period last year.

“It surprised me when I received my deliveries within the three days after I placed orders on JD. The delivery is free and much faster than local e-commerce platforms,” said a customer in Hong Kong.

Chinese computer brands saw their sales up by five times from June 1st to June 16th, during JD’s annual 618 Grand Promotion, compared with the same period last year.

 

(bjlihao3@jd.com)

 

JD Wins Influential Domestic Auto-aftermarket Award

by Ella Kidron

JD Auto was awarded “Most Influential Supply Chain Platform” last week in Shanghai during the 2020 Summit of China Auto Aftermarket Channel and Supply Chain hosted by Aftermarket China (AC汽车), a domestic auto aftermarket media outlet. The award reflects the fact that JD’s updated positioning as a supply chain-based technology and services company has fully-infiltrated its auto business.

JD awarded Most Influential Supply Chain Platform by Aftermarket China (AC汽车)

JD awarded Most Influential Supply Chain Platform by Aftermarket China (AC汽车)

JD has continued to strengthen its position in the auto aftermarket by using its supply chain advantages to provide integrated services. In November 2019, JD Auto launched a network to optimize the supply chain of spare auto parts by helping match needs between manufacturers, brands and dealers. The alliance, called Yunpei Lianmeng (云配联盟), roughly translated as the Cloud Matching Alliance, currently covers over 7,000 registered merchants and has more than 50 core members. One of them, Sail, saw sales exceed the total annual performance of 2018, only two months after having joined. The products from the alliance are indicated by a Yunpei Youxian (云配优先) logo on JD’s app. Furthermore, the flagship store for Yunpei Youxian helps brands in the alliance increase their influence among car owners by relying on JD’s data advantages.

Earlier, in March 2019, JD released a series of products under the self-owned brand Jauto (Chinese name: 京安途). The series currently covers all categories related to the auto-aftermarket. It is the first such brand in the industry to cover engine oil, tires, accessories and more. The products are sold at nearly 500 dealers and serve over 10 million car owners. Again, JD’s supply chain advantages have helped to create a coordinated distribution channel mechanism from manufacturer to dealer (JD Auto Service, Chinese name:京车会) to car owner. Products are delivered to more than 1,000 JD Auto Service offline stores covering over 120 cities. At the same time, price synchronization online and offline forms a closed loop for transactions. Online, thanks to the traffic advantages of JD’s 80 million car owners, to promote purchases in offline channels.

JAuto product line

JAuto product line

With JAuto as the starting point, JD’s auto business has been able to establish a tightly controlled product supply chain system. Thanks to strengthening of its digital capabilities and advantages in purchase, sale and inventory management for core dealers and JD Auto Service stores, JAuto has helped partners maximize efficiency and reduce costs.

 

(ella@jd.com)

A JD Courier’s Simple Goodbye Letter Becomes a Phenomenon

by Ella Kidron

When Ma Hao (马浩) a JD delivery courier in Shanghai wrote a goodbye letter to his customers at the end of July, the last thing he expected was to become a phenomenon. He was just doing what he thought should be done, as he has always done.

Ma Hao dressed in his signature red JD Courier uniform standing in front of his delivery tricycle

Ma Hao dressed in his signature red JD Courier uniform standing in front of his delivery tricycle

For the last five years, Ma has serviced the Vanke Dream City (松江万科梦幻城) apartment compound in the Songjiang suburb of Shanghai. The apartment compound has 38 buildings, and nearly 2000 residents. Ma delivers 160 packages on average each day, all the way to customer’s doorsteps, as is required by JD. Ma knows 70-80% of the compound’s residents personally, and over 200 of them have exchanged WeChat contacts with him for ease of communication. A favorite among residents’ children, sometimes after he’s delivered a package and is preparing to leave, the kids will chase after him just to say hello.

Recently, he made a personal decision to transfer from Shanghai to Changzhou, Jiangsu province, which is his hometown. He left a note to his customers in his WeChat moments to let them know the news and thank them for their support and understanding.

As he expresses in the letter, Ma’s thinking in posting the letter was simple – he wanted to earnestly say goodbye to his customers, but he was worried about making too much of a fuss of his departure and disturbing them. It goes without saying, however, that he was also worried that the residents would mistake his behavior over the last five years as false enthusiasm and politeness, if he didn’t so much as say goodbye. Ultimately he made the decision to post a note to the residents on his WeChat moments, striking a balance between not saying goodbye, and avoiding feeling like he was being a nuisance. Although simple in prose, the letter reflects Ma’s true feelings towards his time with the residents, as well as the relationship he’d built with them.

Ma’s letter (left) and residents praising him in a WeChat group (right)

Ma’s letter (left) and residents praising him in a WeChat group (right)

Ma joined JD in June 2015 with the aspiration to provide a better life for his family and make good on his debt from buying a home. He hadn’t imagined forming a deep bond with the apartment complex residents as he did, and earning the nickname of “Brother Ma” (小马哥) as a result of his helpfulness.

Over his last five years of service, Ma has delivered nearly 200,000 packages, always taking care to remember each customers’ request and provide the best possible service. After seeing the letter, residents went out of their way to express their appreciation for Ma. In a WeChat group they conspired to provide an appreciation gift of their own, suggesting that they quickly come together and make a silk banner (锦旗) for him. One resident contacted JD PLUS’ customer service to praise Ma, emphasizing, “Be sure to pass on the message. For the last five years or so, all of family’s parcels have been delivered by him.”

Another resident recalls a time Ma went above and beyond to help her daughter who had diarrhea. She’d bought lactase medication, and given the urgency gave Ma a call. He immediately put down the packages he was sorting for the day’s delivery, found the medication and brought it to the resident. Several others remember that every time Ma is requested to leave a package at the door, he would call or send a WeChat message to the resident to remind them once it’s dropped off. Others remember that Ma knows which homes have infants and will take extra care to knock lightly so as not to rouse the sleeping babies.

Ma said of his behavior that he is just doing what he should do and he hoped the residents won’t spend a lot of money on him. In returning to work in his hometown, his greatest wish is to make up for the fact that he was not able to live with his parents when growing up (they left their hometown to work) by being with his family and providing his child a complete family. “People say where you can make money, you can’t afford to have a family, and where your family is you can’t make money. Now I believe I have made the right decision,” wrote Ma.

Ma is one of many JD couriers who live the JD ethos by going the extra mile, literally and figuratively, to service their customers. Oftentimes, they will get creative about placement of packages, to ensure convenience and security if residents are not home. Many consumers have come to regard their JD courier as a key fragment of their residential experience, with children getting excited when “brother/sister JD” comes to the door.

 

(ella@jd.com)